I recently visited the Walnut Creek location while shopping for several special occasions,…read moreincluding my birthday, my son's birthday, and his graduation. I had a great experience overall! I never felt rushed, had plenty of options to choose from, and found everything I was looking for, plus a few things I didn't know I needed. My only disappointment was at checkout. After purchasing nearly $1,000 worth of clothing, my items were placed into the bag without much care. In the past, my Aritzia purchases have been carefully folded and wrapped in tissue paper, which always made the experience feel more special. I wish that same attention to detail had been given this time. Overall, I really enjoyed my visit and would happily return. A little more care with packaging would have been the perfect ending to an otherwise great shopping experience.

I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I…read morewas not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache!

This is one of the larger sized locations I've been to which I appreciate shopping in because who…read morewants to shop in crowded spaces? I always wondered why people like to use the fitting rooms here, b/c I thought most of these products were so basic and simple that the fit should be fine. It's actually nice to try items on as each piece could be made slightly different. I ended up not liking a tank I had grabbed in multiple colors because it looked too small for me. Randomly grabbed a pair of earrings I had seen near the register as my final item to purchase along with a pair of nice shorts, and a couple of other basic tanks. I wasn't sure about the earrings, but I received so many compliments the times I've worn them that I am so happy with my purchase. The price of the items here is also decent. The fitting room was kind of icky as there was gum on the curtain and the room did not look like it had been cleaned.

First off, no fitting rooms and not even a mirror?? The cashier who checked me out had a snarky…read moreattitude the whole time and barely communicated with me. She gave me insincere and fake ass smiles then looked hella annoyed right afterward. She never once mentioned that the return policy changed to store credit only. Since I couldn't even try anything on, I took everything home and came back a couple hours later to return what didn't fit. That's when I found out it's store credit only. I told them nobody mentioned it when I checked out, and they said it was on the bottom of the receipt. A policy like that should be told to customers BEFORE they pay, especially when there are no fitting rooms or mirrors. The girls helping me with the return were just doing their job, but the cashier should've communicated the policy at checkout. Overall, really frustrating experience.

This location is great and the staff were sweet! I love this location because it's convenient with…read morethe other stores around. However, I just don't like coming here during their sales. It's beyond messy and hard to look around. They should definitely have a couple more people to help out with organizing the store and making sure things aren't all over the floor. I know it's a busy time and it's hard to keep up but the Pleasanton Zara seems a lot easier to shop at and a little bit "cleaner".

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

The two times I've been here, the employees have been more than happy to help me, which I have been…read moresooo thankful for. My first visit was when I was in need of shoes to wear for an interview a girl helped me choose the shoe and the color. Today I was in need of basically my first pair of jeans if you can believe it. I was helped by a girl named Lizzy, I believe her name was, as I was told at the register when I asked. She asked if I needed help and she offered to pick out some straight leg jeans in my size. I ended up leaving with a pair of jeans that fit me perfectly thanks to her suggestions and feedback! It was about $138 at the register, which is a little steep for one pair, but I'll happily pay the price for a pair of jeans that fit me perfectly in the waist, fit my 5'1" frame, and feel soft and comfortable and not scratchy at all. I got the 90's Straight in a 25P. (Thank god they have petite lengths!!!) Super happy with my purchase thanks to Lizzy and will be back for another pair eventually :)

I've heard great things about Madewell jeans, but I've been hesitant to try them due to the price…read more I am one year postpartum and decided to finally invest in a good pair of jeans! When I entered the store, I was immediately greeted. I told Lea, a stylist there, that it was my first time in a Madewell store. I let her know what I was looking for. She was extremely patient and knowledgeable, helping me find my size, the jeans that fit me best, etc. as well as a top and a few accessories. I wasn't even looking for a shirt, but she was such a great stylist, she convinced me! If you are looking for a fantastic experience and help finding the right outfit for you, ask for Lea!

Diana was awesome with my housewarming plant gift! She wiped the dust off the wax leaves, added…read moremoss at the top and then put it in a gift bag. Definitely coming back for excellent customer service!

The store is poorly managed. They are very diligent and rude to customers. They don't have the…read moreparking times posted. Don't know what time they're closing, and they turn off the elevator and make you walk around to get in your car even though they're standing there with the key because they're afraid people will come up the elevator. Ridiculous The prices are incorrectly marked on clearance items. It'll say $20 or it's actually four dollars. They don't put out all their products you have to ask them for things and then they go in the back and get it and hand it to you without a hanger or anything. The prices are ridiculous and you can go on Poshmark and get the same items for a fraction of the cost.

I was excited to finally shop in store as opposed to online. We went here this past Saturday…read morebecause I wanted to look for more work clothes. To my surprise, there wasn't much of a selection! Barely any sweaters, pants, or any of the stuff you see online. It was mostly dresses, cropped shirts, and little itty bitty pieces that only small girls can wear. This was a little disappointing. It looked almost like they didn't have much inventory? I wish I took a picture, but it was pretty pathetic as far as selection goes. It almost felt like it was trying to be curated, but for who exactly? The service was ok. There was a girl standing near the front door greeting people, but that was about it. If you want more people to shop here, maybe have more items?

Reformation's selection of dresses are beautiful. I discovered this brand quite some years ago and…read morewas always impressed by how flattering it was on a curvier, midsize, and plus size figure. I've gone up and down throughout the years, but the dresses have always looked amazing. It's definitely my spring and autumn dress go-to.

Service seems pretty good. Selection was pretty fair…read moreValue was definitely on the more expensive side Overall just another store for your modern/trendy style of clothing. I really liked how there were two benches inside the store so I can chill

Roaches in the change room roaches on the floor. Quickly left after going to the changing room and…read morefound two dead roaches inside. I'm disgusted.

I love the merchandise offered here. I've shopped at Evereve online prior to this store opening…read more Unfortunately the several times I've been to this location, the service/greetings have been off. Such a shame because I like the brands carried here. I agree with a few comments about the "vibe". I must not fit the right profile to shop here yet I am a highly educated, working professional in the right age range. Go figure. I will continue to shop online instead.

This store has a great layout of clothes and new items. The sales girls are professional, extremely…read morehelpful, and always available. The clothes are expensive but well made with trendy and popular styles. Lately, it has been my favorite place to shop. I give the store 5 stars.