Super helpful staff and great selection. Was easy to find what you need for swim team.read more

Just wanted to share that we come to the store all the time as both my kids in competitive swimming…read moreand each time we go and Greg is there he greets us and help find what we need. He is very friendly, patient, and helpful. His professionalism and positive attitude made shopping much easier and more enjoyable. Excellent customer service like this is hard to find, and I truly appreciate Greg's support and help

Shout out to an employee named Sam who provided awesome customer service for me today. He did a…read moreshock cord replacement on the poles for my tent. He went above and beyond. Kind, friendly, patient and hardworking. Sam deserves a raise. Thank you!

great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

have been trying to get a refund for a missing item from my April 2023 order for years. I paid for…read moretwo swimsuits and only received one. The missing suit was approximately $85 with tax. Initially, Sean promised to send a replacement, but it was never sent. After the season ended, I requested a refund instead, which Sean agreed to--but it was never processed. Since then, Sean has made multiple assurances that payment would be sent, including promises of a check and, more recently, Venmo. Each time, I am told "tomorrow" or "this week," but the payment is never sent. I have provided my Venmo multiple times and still have not received reimbursement. Even our swim team president attempted to help resolve this with no success. This has been an extremely frustrating experience with a complete lack of follow-through. I would not recommend doing business with this company.

Be cautious doing business with this company. As a vendor who went out of my way to get them a…read moretime sensitive order for their customer for Junior Olympics, they continually lied at every turn about why they couldn't pay their deposit. I continued to get their order to them as I didn't want to let down their client and assumed, in good faith, that they would be grateful and pay their bill. Instead of making false promises, they went dark. While I usually only review a great expedience, I feel the need to share this with the world. This company lacks integrity.

Today was my second time coming into this location and Alexa is the best employee ever. She helped…read moreme for the second time and was amazing. She is so helpful. Make sure that you feel comfortable and confident in what you are getting and she make sure that you leave. Very happy. I have never had bras that fit so amazing. Love these bras and love, Alexa.

If you want a place to feel womanly, this is the place for you. The bras, underwear, and pjs, are…read moreall comfortable and elegant looking. When you walk into the store, you feel embraced in sisterhood, camaraderie, and protection, like you've been let in on a little secret. Margarita was amazing at helping me find the bras I like, and consequently I bought a bunch from her during the Black Friday deal sale. I was in between sizes so I decided to buy different sizes, thinking that I would give myself a variety. So why the 4 stars instead of 5? Well, after trying on the different sizes for a couple of days, I decided to exchange one of the bras for a different size. A couple of days later, I decided to exchange another couple of bras for that same size, because I liked the new size. When I went in for my second exchange, the sales lady, an older white woman, asked the sales lady who was helping me how many times I have exchanged the bras. I was standing right there, she could have just asked me. The bras were brand new and with tags attached, even though they were on the same receipt as the others. The manner in which she asked them was rude and condescending and not the way that you should make a customer feel. You should never question how many times someone exchanges a bra - as long as the receipt is still valid they should be able to exchange as many times as they need to get the size right.

I was recommended to get lymphatic drainage massages from Dr. Stompro in San Ramon after getting…read moreliposuction. So far I've gotten about half a dozen massages and I always feel so much better after. I enjoy coming here not just for the massages but to connect with Kimmi. She's super nice and gives good advice and referrals about other treatments/ surgical procedures I'm interested in. Highly recommend, 5 stars!

I purchased a waist trainer 11-26-22 . I had been emailing Kimmi Couture letting company know I…read morehaven't received my order 12/13/22 -12-22-22 . Finally I got an email telling me the company is waiting on shipment from Colombia when company get my Large waist trainer; The company will ship my order. 01-05-23 I emailed Kimmi Couture there needs to be a update on my order. No one is telling me progress on my order but got my money and ignoring me and acting like I don't exist I'm not important ;so I emailed the company today on January 17 , 2023 I want my refund. I want my money back bad customer service I don't have time, time is money & now the company has my money there is no interest to take care of my needs... I have emailed total of 10 got only 2 responses back.

This was my first time shopping at Athleta and specifically Maddy made the experience amazing. She…read moremade me feel heard and very welcomed right away. She was knowledgeable, helped me with sizing and product recommendations, and was extremely helpful bringing items for me to try. She also explained the benefits of applying for the Athleta credit card in a helpful, non-pushy way. Maddy was personable, kind, and truly made my day. Customer service like that makes you want to come back.

Went in to check out the foods and I was ripe for influence to purchase but there was probably 5-6…read moreemployees working on a Saturday night and no one cared to greet me or help me and the store was empty mind you. They were all congregating near the register chit chatting. Does this store manager and chain pay these teenagers to stand around and chit chat and gossip? They'd be making a ton more revenue if their employees put in some more effort to tend to patrons who are there for a purpose.

I'm confused, how do I NOT have a review on Tommy Bahamas???…read more Quality/Quantity - One of my favorite brands, a borderline ambassador! I own way too much of this brand, from the shirts, pants, belts, shoes, socks and even pj's. That $50 off gift card gets me all the time. Atmosphere - I watched you move from main street to the mall. Small location, but in a very high traffic location. Open 7 days a week from 10am to 8pm, and on Sundays from 11am to 6pm. Mall parking; 3-4 hours free depending on the garage. Service - N/A today. Holiday season, way too many customers and not enough employees. That is okay, since I am a self service person anyway. Price - Expensive, but that is the cost for quality. Owner Comment - Congrats on your success since 1993.

Ordered a pair of shoes online and when they arrived it was obvious they had been worn. (Tag…read moredisconnected and spot on shoe). I called customer service (67 minute wait time) so I left my number for a call back. No call back. Drove to the store and asked for an EXCHANGE- same color & size. The salesperson, Mohamed, said no way. These shoes have been worn. (Duh) He went on to say his manager would be very angry at him. I couldn't believe it! He suggested I call Customer Service - hahah - told him I tried that already. I left and vowed never to return. It's kind of sad because I have shopped there for years. Oh well it will probably save me a small fortune.

I came with my growing tween as this ins one of the very very few store that offered bra fitting…read more The process was discreet enough so she did not feel " cringed out " the changing room are spacious and clean , kitted out with a tablet to call in your shopping assistant once you are done. She came in, always making sure my girl was feeling safe and treating her kindly asking her the right questions regarding pull/ tug and comfort to guide her. Always great offers in ; today was buy 2 bras get one free and the usual 7 knickers for $35. You can shop on either side Pink or VS. The cashier split the bill into two so we would get double rewards. Clever and kind. Grateful made her first experience human not body associated and kind. We'll be back.

I recently shopped there 5 underwear for $35 , but the quality is suck and horrible, never shop…read morethere anymore. Wasting my money.

As my wife entered through the Nordstrom's door, I said, "You have a credit on Nordstrom." She…read morereplied, "Not for long." When she hit the shoe department she lit up like a Barbecue Restaurant on a backroad in Tennessee! The people in lady shoes are nice. I buy my shoes from Robert in men shoes.

Terrible experience with Nordstrom. Ordered a pair of shoes for my wife's primary Christmas…read morepresent, which were set to be delivered to Broadway Plaza on the 24th. My card was charged, and I was emailed order confirmation. Two days later, I receive an email cancellation. After calling in, the rep informed me that another store SOLD the shoes!! Also, that I was out of luck and would not be given any store credit to add insult to injury. Never going to shop here, and will recommend to my friends and family that they all avoid the place. Absolutely horrific customer service.