Today I came and looked at the perfumes. The girl working in the front desk named Maddie had excellent customer service. She was extremely helpful and she knew the perfumes very well. Her and I had a really good laugh and she helped me fill out ease while shopping. Keep doing you, Maddie! You're a hard worker ! read more

I visit this store almost on a weekly basis to pick up my niece, so thought I could give it a review. It's located on the upper floor, right behind the elevator so the location is very convenient. Collection and style: a few years ago, it was a great choice, but now the items look too similar and are too expensive, especially when there is Uniqlo in the same mall where you can find much higher quality clothes for a more affordable price. Services: The store itself is clean and well-kept, and the employees are nice. I notice a lot of students working part-time throughout the summer, so they may have missed or misunderstood your question. As long as they're willing to check and get back to us, I'm fine with that. I only go here if I can't find what I'm searching for elsewhere, and that's generally jeans. One thing to keep in mind: Don't use curbside pickup (or at least right now). Their system does not handle it very well. I used it once and had to walk to the store after waiting 30 minutes for a curbside, so I know how slow their system is. No one called to let me know that they missed the order when it appeared on the system. read more

See all

I was in there today with my granddaughter and we bought a skirt and blouse. When she got home to Benicia she realized store left the security tags on. I called a manager and asked if they could give any discount for inconvenience and he said no.. it's a busy time of year... it cost me $14 dollars with bridge toll to Benicia to get her and go to the mall and back. It will cost me same tomorrow when I pick up and return. Seems the least they could do is give some credit read more

This review is for their online ordering. In a word, it SUCKS! Site keeps populating fields with their own text, ignoring what you enter. Took three tries to get the order right. Submitted using Pay Pal. 24 hours later I got an automated response that the order was cancelled. No explanation. 30 minutes on the phone with "support" (hah) and the poor kid on the other end couldn't anwer one question...not one basic question. Finally kicked it up to supervisor which answered with voicemail. Several hours later got an automated email saying the order was cancelled. Still no explanation. Pretty much everyone else has this online ordering figured out. Not Hollister. Stay away. Too many other choices. read more

Wow I just realized the previous review for this spot was for a massage place! I do love Hollister. I like the $25 jeans deals and sales. I usually shop online, but when I do go in for returns or exchanges they're always really helpful and kind. I can never figure out how to use my Cali cash though read more

This just happened today @13:58 pm Cashier 02417268 , first I was the one who said Hi when we were about to pay. Although I'll give her credit for asking if we found everything alright. She asked if we have a phone no. on file & I entered it then she said it's not on file & she didn't ask for another number we want to try. She finished processing my purchase & when my husband heard the shirt was $30 my husband said "oh please cancel it we're just taking the boxers." The paper bag with the items fell behind the counter , my husband said sorry. She picked up the bag remove the shirt that we want to cancel from the purchase & slammed the bag in front of us. Obviously she was annoyed that she has to reverse the sale. I remained my calm & said thank you to her. On my way home I kept thinking about the incident & still feel bad about it. To whoever is managing that place please talk to your employees/ customers will forget what they were told but they will remember forever how your employee made them feel. I am also in customer service & I know how we should treat clients & customers. If you want your store to remain open please do something about this. read more

The layout of this store is small and cramped...and its super dark inside. Its like they're trying to cover up how their clothes really look, which is blah and ordinary. Nothing really unique here that you cant find at an American Eagle or Abercrombie. I've never been to a store that is this dark! It kind of reminds me of how when you first enter a club and everyone appears fabulously good looking. But once they turn on the lights to kick everyone out, you see everyones sweaty faces, and girls with their mascara running down their faces because they've regretted drunk dialing their ex-boyfriends. Its kind of like that, but with clothes. Also, the sizes run pretty small, so if you think you're a medium...you're an XL =/. ack! read more

Awful customer service. Awful response to complaint of customer service. Pretentious, rude, and borderline threatening interaction with the store manager, Ross. I went in to this store with my mother and 22 month old son on 11/7/14. We were never greeted or asked if we needed help. I stood looking at jeans with my 22 month old by my side. He was gently lifting one of the sales paper signs up and down. I was quite aware of what he was doing. No harm. Ross, the store manager walked by, stopped, looked at my son and demanded, "Hey, stop messing with my stuff!" Then at me, "Can you get him to stop messing with my stuff, he's going to ruin it!" I was taken aback because his response did not correlate to what was actually happening and so I gently redirected my son and picked him up in my arms. We left the store feeling yucky about the interaction so I went in to explain why they would not be getting our business (my mom was actually ready to buy a sweater but was also spoken to rudely by Ross). When I explained to him that I did not appreciate his scolding my son and not greeting us or asking us if we needed assistance FIRST, he denied everything, laughed at me and then proceeded to argue with me about whether I had eyes on my son or not. It was a ridiculous and immature interaction. I left feeling angry and shaken. Minutes later my mother came back to get Ross's name. The other employee there apologized for his behavior. Later, we walked by Hollister on our way through the Mall. Ross was in the display window. He made eye contact with us and proceeded to gesture, wave and laugh at us. His behavior felt threatening. He did exaggerated and mocking movements in a taunting manner for the duration that we walked by. Who acts like this towards two adult women and a baby!? My 22 month old son is incredibly more mature and gentle than this store manager, who just proved to us that he was exactly what he was accusing my son of. Apparently, Ross is the one who needs a mother's eyes on him at all times. read more

I love the styles and selection at this store. Great place to shop and try on things.

When I was you get this was the place to shop for me. I have so many hollister clothes now I don't know what to do with. They always have good clearance items between $15-$40 depending on the item. Yes everything in this store is overpriced and the T-shirts here are at least $15. Hoodies are $40-$60. Jeans are at least $40-$60. The quality is good and won't fade or fall apart when you wash it. Customer service here is decent. You have the typical people that are stuck up and think they are the best. Then you have the people that are really nice and care about your shopping experience. Lines here can sometimes get out of hand - especially around the holidays but no every other day. Yes, this place is very loud with music blaring. Yes this place does smell like you are in a cologne bottle. & yes the place is dark, you can barely see the sizes or price on the clothing. But that's ok, doesn't bother me but it does bother some people. read more

Terrible customer service. Only one person was ringing up customers and there were plenty more of employees there. They need to get trained! I do like their clothes, I just wish it was a little bit cheaper but it's all good. read more

Two things: 1. I got a great deal on a couple basics. 2. Saying 'Can I see ID with that?' is a poor way at providing customer service. It was pretty accusatory without a purpose. read more

I don't know whether he's a manager or what (talking about the guy with glasses and tattoos) but he was extremely nice!!!

Went here on a Christmas week, 12/20. The place was packed because everything in store was 50% off. I mean how can you turn down such a deal especially during Christmas time. You'd wanna save as much $$$ as you can. Two outerwear/parkas for over a $100. The line wasn't that bad either. I was surprised that the line was moving really quick. And the items that I was looking for were still in stock. read more

Damn near the BEST Hollister in the area awesome environment, awesome employees and overall awesome store!!!

I bought some clothes here a few months ago. Less than two weeks later I saw on their website that they had gone on sale/clearance, so I went back in to get a price adjustment (allowed within 2 weeks of purchase date). However, the store manager informed me that this Concord Hollister is a "control" store, meaning that even if online prices and other Hollister locations had merchandise on sale, this Concord store would not. Or they would go on sale at a later time than all other stores. I was able to get a price adjustment elsewhere, but what a pain in the ass. Selection here is decent. Same styles as Abercrombie but less expensive. And the store is very dark. Dressing rooms (at all Hollisters) are way too dark. Can't even tell what color the clothes are sometimes. Less stars also because they don't allow you to choose the songs from their music database to play throughout the store anymore. read more

Took us over 30min to checkout absolutely ridiculous. The guy at the register had no clue what he was doing. He was talking to himself and when talking to us we couldn't understand him because he was whispering. When we left the store the alarm when off because the guy forgot to take out all the security tags. What was he doing for 15 min checking out our 3 pieces of clothing. Not coming back here. read more

I guess this store is ok.... I mean.... they have an ok selection at greedyish prices compared to A&F... I still hate the darkness and the loud music. It saddens me everytime I go here. read more

I went to Hollister with friends and got a couple things. I was paying with a visa gift card, but didn't quite know how to use it. The young man, whos name I can't remember, was incredibly helpful. He didn't know how to work it either but was very kind and was joking around with me. He spent lots of time to figure out how to use the Visa card and we eventually figured it out. read more

This Hollister was better than the one I live near, I don't remember the name of the young man that helped my friend and I at check-out but he was a young I wanna say Mexican man and he was patient and kind during our complicated paying process. Definitely will go back! read more

I'm writing this review to hopefully catch corporates attention to the attire of their employees, assumably during the absence of management. My sister and I were shopping for a trip to LA here at the concord location today Wednesday 6/1 @ 5pm. She had just found some shorts she liked and was asking my opinion on them when a young lady (she appeared of Asian decent. short, petite, slightly tan, moderately long dark brown/black hair) approached us asking if we need help. We immediately took notice to her clothes. A CROP TOP that had been tucked under the bottom of her bra, and hip hugger booty shorts showing her entire abdomen down past her hip bones. This immediate deterred both of us and we left in shock. NONE of the other women were wearing revealing clothes. I felt so bothered by this encounter because I've managed a high end retail shoe store as well as two restaurants. If one of my employees ever showed up dressed this way I would've taken IMMEDIATE action and had her leave her shift followed by a formal write up and final warning. People come into this store with their families to shop for them selves and others. This is not a rave or a club. Please dress your part. On a positive note. The store (what part we got to see before we left) was wonderfully kept and straightened. I do commend the store for their maintenance of the clothes and displays. I hope no employees will feel comfortable enough to dress so tastelessly in the future WITH OR WITHOUT a mangers presence. And if she is the manager, corporate I hope you can fix her idea of "work attire" read more

came to make an online return in person and the staff was super helpful and friendly. the return wouldnt process because it had been purchased using apple pay which had not been integrated into their systems yet so they had to call customer support to continue the refund. they were kind and helpful the whole way which was very much appreciated read more

The seventeen something kids in the back folding jeans never once offered to help me find my size, and in fact the girl said I was in her way. I told her I'd find my own jeans, and would have even bought them after all that but they didn't look good. It looks like they need some serious help in the customer service department. Won't be shopping at hollister anytime soon or ever. read more

Customer service at this store is horrible! I went to counter with my purchase with only one person ahead of me. There are three cash registers at the counter but only one salesperson using a register. There were five other sales people standing behind the counter chatting with each other who would occasionally look at me but never once acknowledged me. Even a "someone will be with you shortly" would have helped, but no, they were too busy gossiping rather than take two seconds to acknowledge a customer. The girl making a purchase in front of me was obviously an employee because she jumped up on the counter to press some things on the cash register during her purchase so it took even more time because she was talking with all the other employees. What should have taken two minutes for me to pay ended up taking over 10 minutes. I felt like I had walked into a scene of "Gossip Girl" where the "in" people put their noses in the air and snubbed the outer circle. Looking back, the level of immaturity demonstrated by the staff was actually quite comical. I will never go back in this store again. Hiring young kids as a representative of your demographic is a great idea, but they also need to be trained to cater to the "Adults" who actually have the money to pay for your overpriced clothes for said demographic. read more

I don't normally shop here but I was so pleased with my visit this last Wednesday as one of the managers Vanessa I believe, helped me order something online I needed for an upcoming trip. Order me exactly what I needed and got me FREE ONE DAY SHIPPING because of how soon I needed the shorts. She rocks read more

So I have to admit I am pretty addicted to this store. But the prices keep me away. I can never ever find pants that fit me everywhere (hips, legs, waist) except this place. I hate skinny jeans and I am glad they have my style and size here. The music is extremly loud in this place. The prices are pretty high. The employees are pretty nice some of them are judgemental on customers (what you wear, how you act). Overall a good place. Anytime I need jeans I only come here. Abercrombie is basically the same thing as this place exact same except more pricey so I like hollister. read more

Cute clothes but some are cheap material that tear easily & do not last long. On the pricey side. Their jeans are comfortable & they have an awesome variety from boot cut to skinny. Overall, I prefer to shop there for the jeans & sweatshirts rather than the sweaters & such. read more

I LOVE it when I find a great sale and exceptional customer service! Up to 50% off ALL OUTERWEAR!! Ask for Ross in the men's department. He was extremely friendly and he went above and beyond to help us find the perfect fit. Both Ross and his manager were helpful and made us feel welcomed. 2 winter coats later.... best shopping experience ever! Going back for sweaters tomorrow! read more

This is awful they had horrible service and refused to exchange a pair of jeans that THEY ripped. I don't recommend going to this store

So I am addicted to hollister.. But the prices.. meh kind of expensive. They have nice clothes. I absolutely love the jeans! The people who work there.. aren't very great well it depends some are some arent. But it is a nice place.. When I brang my parents to go there.. they said this: "IT'S DARK AND THE MUSIC IS SO LOUD!! IT SMELLS IN HERE!!" Yeah.. well it doesn't really bother me really.. but it is dark. :) haha it's a nice place, and if you go there at the right time you could find a really great sale. Ecpecially at the end of the year! read more