should've asked the cute white girl who knew LOTR ball knowledge for her number. They were…read moreextremely helpful and almost made me get another shirt ;)

I'm writing to formally express my disappointment with a very unpleasant experience at the BoxLunch…read morelocation in Sunvalley Mall, Concord. During a recent visit with my sister and boyfriend, we were browsing the store when a young female employee approached us to ask if we needed assistance. We declined, letting her know we were just browsing. She then proceeded to ask if we were shopping for bags for ourselves. Again, we said no, at which point I replied, "It doesn't matter, we're just browsing." My boyfriend then asked her where the nearest restroom was, and she did assist him. However, as he walked away, she muttered to my sister and me, "Good luck, you're going to need it." We were completely caught off guard by this inappropriate and confusing comment. Her tone and attitude throughout the interaction were standoffish and rude. I take accountability that we too started to act frustrated, we understand her job is to sell us things but as customers if we decline help, employees should definitely take a step back and just let us browse the store. Already frustrated by her persistence after we had declined help, her unnecessary remark escalated the situation. We asked her to clarify what she meant and questioned her behavior, but she began avoiding us. When we told her we felt her customer service was unacceptable, she replied sarcastically with, "Yours too," which only added to our confusion and concern. Shockingly, she then called mall security on us, claiming we were being disruptive. This accusation was completely unfounded -- we were not loud, or aggressive. There were other customers nearby who could attest to this. When we asked to speak to a supervisor, she stated that she herself was the manager. If that is indeed true, her conduct is especially concerning. A manager should be held to a higher standard, and her behavior was anything but professional. She also refused to provide her name when asked, so I informed her I would be taking a photo of her in order to submit a formal complaint. She objected, claiming she was afraid of being posted online -- despite already appearing on the official sun valley BoxLunch Instagram account. So out of respect I won't upload the photo I took of her, but I did find her on the main page and her name is Hailey. This contradiction only added to the lack of accountability she displayed throughout the encounter. On top of that we were asking her to provide us with a phone number to higher management to call in a complaint and she gave us 2 non working numbers and at the end just gave us the general customer service number. I've always enjoyed shopping at BoxLunch, but this experience has completely changed my view. It is extremely disappointing to see someone in a managerial role act so unprofessionally and disrespectfully toward customers. I hope this matter is taken seriously and properly addressed by upper management.

We went here took for specific tops for work and pants and we were able to find some cute clothes…read morefor decent price! We found lots of sales too! We found this cute beige jacket for sale for $39.99 and decided to get it because it matches with a lot of my outfits. I found some really cute baggy cargo jeans! Still a little long since I'm short, so I will have to hem them. Place is big and very spacious and organized! I was able to find a lot of my sizes in the clothes. Staff was really helpful, and helped us do the self check out since we bought a lot of clothes! I love Uniqlo because their quality clothing is really good! I will be coming back again soon!

A great store. This review is strictly for their return policy when you buy items online. You…read morecannot return the item to the store. I learned that you'd have to return them via mail (fed ex) which you have to pay for, it's $7 that comes out of your expected refund. You'll have to package it in a box and go to fed ex and it takes a week at least for them to receive it - it's in New Jersey. Then several more days for them to process the return (I'm at this stage right now with my online return) and a few more days to see my refund. What a HUGE hassle!!!!!!! I don't really shop here - I have done so once in the past (last year) in store during a sale for a down jacket which I have to this day and is one of my favorites, very lightweight and keeps me warm. Now I know better than to shop online - or be mindful of the exact size I need before ordering.

Ian and Angelo were the most amazing specialists. They gave My wife and I the best advice ever and…read morehelped us find products that we didn't even know we needed. Ian also stayed open late for us with no attitude and was super helpful. This store is unbelievably good. My wife and I drove 45 minutes to this store just to get uniforms for her. THANK YOU IAN AND ANGELO!!!!! Please give them a raise!!

Came to review just to give a shout out to Ian. Even tho i didn't find a complete set of the type…read moreof scrubs that i liked he was really doing his best to help me find what i wanted. I left without scrubs but he set a standard to what customer service should be like for me.

Every time I come in the employees are super kind, let me know about deals and ask if I need help…read morewith anything. There was an employee with long neon green hair who went so above and beyond for me! They even came out and found me a minute or so after I left the store to bring a purchase I'd accidentally left at the counter after paying. Over all a very friendly, welcoming, and thoughtful staff. I always feel good coming in here

My most recent visit to this location left me so happy! I've never had any negative experiences at…read moreHot Topic, but the staff on clock for this weekend were especially friendly and helpful. The staff was making sure to help us out on the floor if we had any questions and the cashiers gave us compliments when we were checking out. The best customer service I've experienced in a long time. As for the products in the store, I was looking for gifts and noticed there was a good selection of sale items.

Walt from Walt's Adventures reporting from Pleasant Hill…read more Now and again, one must dress for the occasion. When these desires are chosen out of a need or a necessity, and if male, I recommend Men's Warehouse in Pleasant Hill. The customer service was excellent. The shoppe was not one who simply took measurements, gathered your information and send you on your way. Instead, they accepted you and took care of you. They tailored myself for my future gathering and when I want or need to look finer than a newly crafted piece of artwork... I know exactly where to look.

Very good. Service was good. I'd recommend an appointment, I will next time. Not a problem it…read morewas easy enough to try on seperates and then when we pretty much figured it out, we did get some very professional service. I got it tailored there, just lengths, and it was ready when promised in about a week (I was not in a rush). Not cheap, but pretty nice stuff,

I love Sephora, but I avoid going because there are so many great options and I get anxiety when I…read morerealized I've spent way too much time in there. Today I walked in and up all the way close to the checkout counters and encountered Faith. I told her what I was there for without telling her I was anxious and she gave me what I needed right away. I also asked her about skin care and she gave me two amazing options! Her confidence made my visit that much better and now I actually wanna go back in store versus ordering online :) thanks girly!

My daughter and I both got our makeup done for her birthday party and we had such a great…read moreexperience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special!