I love Sephora, but I avoid going because there are so many great options and I get anxiety when I realized I've spent way too much time in there. Today I walked in and up all the way close to the checkout counters and encountered Faith. I told her what I was there for without telling her I was anxious and she gave me what I needed right away. I also asked her about skin care and she gave me two amazing options! Her confidence made my visit that much better and now I actually wanna go back in store versus ordering online :) thanks girly! read more

My daughter and I both got our makeup done for her birthday party and we had such a great experience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special! read more

Came into Sephora for one main purpose, to get Armani Luminous Silk Foundation in my shade as I heard it is the best for mature skin. My old one just was not working for me any more. I started with Nely who scanned my skin, wow on technology. She saw exactly the shade I should try right away. In the midst of trying my first shade, Maha, relieved her as it was her lunch break. I really wish she could've waited until she finished with me, her customer, first. It was just a bit disorienting for me to have to switch. Anywayz, Maha was also nice and finished up with me buying the foundation, concealer, and corrector. read more

Decided to take my baby here to redeem her giftcard from her birthday. Security guards greeted us in. Shopping was pretty quick as my daughter knew what she wanted which was a plus. Cashier clerk ; Vanessa was rude and dismissive as my baby tried to make conversation this madr the experience for my baby wack. Upon leaving I stopped a young lady to inquire of a manager to share my thoughts or experience , she was sweet. Please stop having people on the registers or doing customer service jobs if they can not provide customer service - a simple "hello" "do you need help" " found everything ok" " thank you for stopping by" not that hard. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

Popped in searching for the forvrmood She Was Here fragrance, and BAM, snagged it at this location. They keep the fragrances stocked, though the Rhode runs out almost immediately after each weekly shipment. This is a good location alternative to the WC store, if you're looking for a low guest to consultant ratio. read more

SEPHORA - She was HERE! - Cosmetics & Beauty Supply Near Me - Concord, California

Sephora carries a good variety of cosmetics. The problem lies in the service. This particular branch on Diamond Blvd has snobbish staff. If one walks in not wearing makeup or looking a certain way, the staff will most likely skip greeting you. And, no one will ask if you need assistance. I've been to this place a few times to know it's not coincidence. It's the culture. Other branches seem to do a bit of snubbing as well, but the Concord branch is the worst. read more

I just had a 60 min makeup session with Brandy Rock and omg she is amazing! I told my husband that I've never felt this pretty- even on our wedding day! I was using all the wrong color makeup and techniques that I've been using the last 20 years ‍ but now I have a solid understanding of how to glam myself up for any event and grateful! Will definitely be back for eyebrow appt! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

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The person that assisted me was amazing and patient. She's an African American lady named Tywana (sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way. read more

After a long day of work the other night, I had the pleasure of meeting Michele at Sephora and I just had to write a review. I had the most amazing customer experience with her! At other locations, the evening crew isn't always the most excited or engaging, but Michele had the best energy and she made my shopping experience (and the rest of the night!) fantastic. I can tell she's been in the industry for a long time because she knew everything about the products she was showing me and introduced me to some new goodies I took home! Her attitude is just amazing and her positivity infectious. I look forward to coming back to the store another evening to hopefully get to shop with her again! (I meant to fill out the survey on my receipt but I lost it, so I'm posting here to make sure Michele got her flowers and appreciation!) read more

I always wait a minimum of 24 hours after leaving an establishment to write a review. I don't want my emotions to dictate what I intend to write. I was in town dog sitting for a friend so I decided to stop by one of my favorite shopping centers and favorite taco locations (Puestos). On the way, I dropped in to the Sephora (a few doors down) to see if I could exchange an item and ask about something I saw on TikTok. There was a negative vibe from the moment I walked in. The lady at the door didn't appear to be happy that she was assigned to be there. It took a long time to get assistance and it was clear that they had more staff assigned to following the people of color around than staff to actually assist customers with our needs. Eventually I was able to get assistance from Sierra who was helpful and professional But, by then there was already a bitter taste in my mouth so to speak. I did not take it out on Sierra. I also had the opportunity to have a pleasant conversation with Marina who was also professional. I've been to many Sephoras throughout California. I frequent the Folsom, Berkeley and Roseville locations. I think two of my favorite locations are Santa Monica and Santa Barbara. I'm glad this wasn't my first time in a Sephora store. If it had been i probably would not go again. I'm giving them three stars because of the professionalism from both Sierra and Marina and the gentleman (cashier) who rang my purchase up. Note: I was able to wash that bitter taste out of my mouth with a couple of delicious tacos. See my Puestos review for further read more

I've been coming to this location for many years. The staff is friendly and helpful. My favorite person there is Brandy R! She is absolutely amazing! She does my brows and she is always on point. Brandy makes sure whatever service you request is executed professionally and with attention to detail. I can't say emphasize how incredible her work is and she has a really cool personality too! Go see her! read more

Saleswomen are not friends. No eyes contact with communication. At the end, she took me there is the item location and walked away no customer service. I ended up empty-handed. I spent my money online with Amazon. read more

It's been a while since I've been to this location, so I didn't know they had remodeled, but it was nice! It was full of people but not overly crowded. I went with my sister and ended up buying stuff while I waited for her to finish. She wanted to speak to a worker and was helped within less than 5 minutes. Even with all the people in the store, we were only in the line for about 5-7 minutes. read more

SEPHORA - Random mini haul - Cosmetics & Beauty Supply Near Me - Concord, California

I usually hate going to Sephora due to how many people there is and I get overwhelmed and triggered but it was a good slow day where I took my time looking all around the store which I LOVED. Robbie also made my experience feel so peaceful. He helped my friend and I finding things that we were curious/interested about. He also knew so much and took his sweet time trying to help me find a scent/perfume that matched with the base notes that I liked. It definitely feels like fresh air when you go into a store and interact with an employee that genuinely loves what they do in such a beautiful energy. Thank you Robbie for all the info and good vibes read more

Great store and great people. A special thank you to Sierra for helping me find the perfect gifts for my girls.

I hope someone from management sees this review, I'm afraid I'm going to butcher the spelling of the woman's name though. I came in yesterday 8/12 and was looking for a tinted sunscreen, and Mershani (I'm so very sorry for the spelling google was no help) was sent over to color match me. When I tell you that I came in feeling like an old wrung out dish rag and left felling like myself for the first time in a long time I am NOT overstating it. The things Mershani did for my face in about ten minutes took years off of me. Whatever you're paying her, it's not enough. She's magic, she corrected the undertones I've been picking for concealer and foundation, she showed me how to apply the products properly, she showed me what a good setting powder is. When I tell you that not only what she did was easier than what I've been doing for years, and looks a thousand times better, I'm not overstating it. I got up this morning and did exactly what she showed me with the products she picked and I look SO MUCH BETTER. THANK YOU SO MUCH!!!! read more

Enjoyed my time. The staff were kind and respectful, definitely helpful. Went in getting some refill of my regular items and looking for a new vitamin C serum, the young lady who helped me gave me some good choices and advice. read more

This location has quickly became my favorite! Vanessa helped me find my perfume and even searched around the back for me! She's the sweetest! Love the new layout too! read more

I came in here and bought something so it must be fine, no? The store concept/layout has always been an issue for me, but I got what I wanted. I think it was something for my hair. But, I like coming here because they do have a conditioner that I can use. I forgot to get it at the Berkeley location and chose to take advantage of the fact that there was one in front of me to buy the conditioner that I needed. I appreciated the fact that I could find it from them. I don't know if I'll be back because I'm not in Concord often, but if I'm in Concord and need something, I know that they will have it. read more

SEPHORA - Service sandwich board. - Cosmetics & Beauty Supply Near Me - Concord, California

I had a waxing appointment with Brandy this morning. I always LOVE how she does my eyebrows... she's now my regular waxer for her amazing job! Sephora prices are low and the service quality is high. I have been booking my sessions with Brandy a few times and I always am satisfied with my wax. Thank you so much Brandy! read more

SEPHORA - Brandy's Eyebrow Wax - Cosmetics & Beauty Supply Near Me - Concord, California

Faith!!!! she helped me pick out my concealer shade, she was so sweet! And was so helpful and patient!

Customer services is ass no one offers assistance employees are usually joking around and gossiping instead of helping customers its not the first time that happens read more

Had an excellent experience today thanks to "Lavita" (sorry if I misspelled the name) She helped me find the *perfect* shade of foundation and recommended a new primer. She was so knowledgeable and friendly. read more

I visited today and was sadly disappointed. It could be that staffing was just low but the only Sephora employees noticeably involved were Security on entry and a worker playing security detail in the back. I loved that the perfume is now bolted down..but half of them were empty?!?!? And the one I was looking for was missing. I get it. It's a busy location and crime must be high. But it's sad that I only noticed one worker stocking and running the register. The line started to build up and a random worker came out of the back and she was harried and not kind in any way. Very sad read more

I usually buy my skin care items from the manufacture website. But then some of my fave's just flat out say go to Sephora to buy this stuff too. Its also the same price as online. Now I'm a member and I get email deals for my favorite stuff. I get coupons that you can only get through Sephora. Its so great and I'm the type of person that hates getting emails from stores. Sephora's are worth it. It also helps to also be addicted to skin care. Staff is beyond helpful. Actually more helpful than I would like. Sometimes I don't constantly need asked if I need help. They have hair care too! Brooklyn Blowout is something I was just introduced to in store. I love it! read more

Just walked into this place no one bothered to say hello no one bothered to give me a good customer service to all too busy talking to each other about I passed like maybe five or six people and no one bothered to not recommend place at all save your money and don't come in this location go to the one in Livermore outlets read more

I visited this store last night and had 4 things to get that were unfamiliar to me much less where they would be located. I approached one of the girls - Liz volunteered to happily help me - I showed her what I needed and she was kind enough (and quick too, she knew exactly where each one was) to show me where each of the items were and I was done in less than 5 minutes! She was very helpful and her attitude shined through. She was willing to help me. I was in a time crunch and I appreciated this from her so much! She was great! Thank you Liz! read more

The most unpleasant group of girls work here!! I go here for convenience but always regret when I go, the customer service is non-existent. There are about 2 nice people the rest are low vibrational beings. Also, never have what I need so I have to go to another store anyway. Not sure who the manager is but all of the rude employees is a reflection of him/her/she/they. read more

Picked up an online order so I don't spend time looking around for what I want because I had a few bad experiences with rude and unhelpful employees at this location. When I picked up my order I had a gut feeling to check the products while I was inside the store since I was checking out some items I bought as a gift which I had to bag myself btw after asking for them to seperate that one since its a gift to my mom. So when I did check my online order I found one of the product (a concealer) that had the package messed up and unsealed I knew I had to check the product inside and it looked like it was already used halfway through or was from the return bins so I asked them to change it but the front desk gave me a weird look like I'm asking her to give me free products or something and had an attitude walking to get a different one which was so ridiculous and outright rude!! I wouldn't have minded a broken packaging for a product if I wasn't going to use it on my face but that was just so careless and unsanitary for makeups to be given unsealed and seemingly used. So if you're picking up an online order here make sure to check the items in your bag because they might try to slip in an unsealed or used product in there. I wish I can give zero stars!!! read more

WOW! Today (10/2/21) I received the BEST experience from Sephora with assistance from Toni! My little sister is just getting into makeup, so I opted to consult with an associate since my makeup knowledge is for full glam & I personally am not well-versed with natural/beginner makeup. Toni helped her pick out all the basics (tinted moisturizer, concealer, mascara, eyeshadow palette, brushes, make-up wipes, etc.. pretty much the whole 9!!) Toni is extremely knowledgable with makeup and very patient. The next time I'm in a need of a recommendation, I'll definitely go to this store just to see her! read more

SEPHORA - Today's goodies, recommendations courtesy of associate Toni! She's the best! - Cosmetics & Beauty Supply Near Me - Concord, California

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I get that I'm a dude and don't know what' half the stuff in here is but all did was ask for some help purchasing some items for my girlfriend and not only weren't welcoming but the girl with the colored hair kept rolling her eyes as if it was pain to help me locate 2 items. It's never been that serious read more

I came here to find a new foundation. The employee, I think her name is Tawnia? is AMAZING! She used her device to help me find the perfect match for a foundation. I couldn't be happier with the service she provided. We need more people like her. read more

I've visited this location only 3 times but each time I have the customer service is really good! Brandy helped me this last time and she was super sweet and helpful! I feel like at the other locations the customer service isn't the same and it makes a huge difference for those who need help finding the right product / inexperienced with makeup. read more

The staff at Sephora are so helpful. But I have to say Mel you're awesome! I was there the other day returning a item. She was so nice and she gave me recommendations on perfume scents. But thank you for helping pick a one and etc. It such a great combination together!!! Mel thank you so much!!! read more

In todays (9/27) visit to this location Kayla assisted us providing us a fabulous service, she was nice to help us try different tones and find the best one that fitted our needs Thanks for the help Kayla! read more

Nathalie was such a great help! I was unsure about some products but I got a few kits and I even opened a credit card because of her. I loved the customer service. Everything was clean. All the staff was friendly. The only thing I didn't like was that the staff couldn't match you for foundation. I would of bought more product if they could of matched me. That's the only reason for 4 starts not 5. But overall great experience and Natalie was so helpful. I will return and recommend her to others. read more

SEPHORA - Biossance Kit - Cosmetics & Beauty Supply Near Me - Concord, California

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I had a great experience shopping today! Marina helped me find all the products i was looking for and shade match me, I appreciated how helpful and kind she was. Will definitely be coming back! read more

I make the drive here because the Sephora near me doesn't have alot of the stuff I'm looking for, the last 3 times I been here the employees look at you like if your going to rob them, they never ask me for assistance I had to go ask them they don't let me finish my question and they cut me off and say either give me five minutes or I'm busy helping another person, my boyfriend had to basically tell one of the girls we was waiting for a while and finally was able to get the product I was looking for, the cusomter service here completely sucks Unfortunately but they do have a lot of the perfumes and makeup some of the Sephora's near me dont have. read more

Do yourself a favor and ask if Carsheala is working. She was extremely patient and very knowledgeable about makeup products that work for my skin tone! I tried to get help from another associate who I won't name, but she definitely seemed like she didn't want to be there. However, Carsheala was personable, sweet, and understood what I came in looking for. She made up for the initial bad experience. If you have medium to dark skin tone, it can be tricky finding someone who understands your needs. She knows her stuff, won't try to upsell you, and is super funny!! Thank you girl! read more

1st time coming to this location. It is a small location, but they were stocked with a lot of stuff. I stopped in for the holiday fragrance sale -- Josh helped me. He provided great customer service, super helpful and patient (I was unsure of which fragrance to get). There's not a lot of good customer service these days so I definitely appreciate when I come across it. read more