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    L'Occitane en Provence

    3.6 (50 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Saved up all of my freebies and samples for the one woman who appreciates them!
    David N.

    Been here countless times and spent a bundle. I wanted the divine hand cream and just waltzed in at 11:50am. Despite the outdoor signage, the sample rack outside at the entrance, and the doors unlocked, they open at 12:00. I said I just wanted one thing. Nope. I gotta wait outside. Okay. 10 minutes to wait. Ya know, I really don't need a tube of $30 hand cream. Off to Sephora!

    Lyubov L.

    I have been using L'Occitane En Provence for a while now. Love Rose series, it's my favorite. I had a birthday coupon which I wanted to use in store today. After 25 minutes spending with cashier we finally figured out that my coupon does apply on certain products only, but not on Rose series. The seller tried to sell me Rose Lotion $29, Rose shower gel $29 and perfume $59 for $135 instead of $116. Looks like the free gift didn't ring up free or something else was going on. But it took me sometime to explain that the price wasn't right. She said she trusted the computer. After all I decided to not get any of the birthday discounts or gifts and go simple, just buy a set that was priced $84. They told me total price over hundred something which didn't make sense even if adding 8.25% sales tax. It tools sometime to figure out it was not ringing in the system right. After all they couldn't sell me the set for the price they had on display. Huge disappointment and nobody even apologized. Terrible customer service. Sale people don't seem knowledgeable at all. I guess in Walmart even better experience than in this high standard and not very cheap European brand.

    Love this overpriced store!
    Angela P.

    I've shopped at L'Occitane for many years now. I'm a VIP and do most of my shopping online. VIPs get many perks, including free samples and gifts. I decided to go to the Domain location in Austin since it had been years since I shopped at an actual boutique. The associate was friendly and helpful. She was knowledgeable about the products and their many benefits. I love the Divine Eyes and Divine Cream and highly-recommend both. While you're at it, request a sample of the Youth Oil. I'm hooked. I also recommend the verbena bath and shower gel and lotion, the many varieties of soaps, almond oil and cream, Cherry blossom bath gel and body cream and the Pivoine Flora spray, lotion, soap and gel. L'Occitane's products are made in Provence. They are wonderful and you don't need to use a lot, as a little goes a long way. However, the items are very pricey. In my opinion, some items are way overpriced. Do I recommend L'Occitane? Yes, but be prepared for sticker shock.

    Cute Shopping Bag
    Diana V.

    What a lovely store with lovely products! It's such a small store front, but it's packed with lots of goodies. For those who aren't familiar with L'Occitane, they are French body products, fragrances, and home products. The products are all created in Manosque in Southeastern France. The company name means "the Occitan woman in Provence." The sales clerk, Emili, was so nice on the phone when I called to find out the store hours. She was even nicer in-store! It was pleasant to stop in, especially to be enveloped by the subtle fragrance of the products : ) I usually pick up up items online. *Tip: If you're a VIP, you're privy to sales and freebies! : )

    Store front
    Jennifer N.

    I'm a fan of L'Occitane products. Their shea butter lotions and creams are super hydrating without being too greasy and absorb nicely in to your skin. The scents of most of their products are pleasant and not overbearing. That being said, my eyes are often bigger than my wallet whenever I visit a L'Occitane location. Still-you get what you pay for. This past weekend was my first official visit to the newest location in Broadway plaza and it was an overall pleasant browsing experience. I had gone in to see if they had any clearance items post holiday-and they did with some great deals on pre-packaged gift sets-just not what I was in the market for. The corner location is on the smaller side but well stocked and displayed nicely to lend to a pleasant shopping experience. There are plenty of testers out to use and the staff is very helpful. Upon entering they greet you warmly and ask if there is something specific you are looking for. I heard one interaction with another customer where they spoke about their skin needs with the staff recommending what would work best for their needs. L'Occitane is a beautiful store with quality products. Worth stopping in to get ideas, make a wish list or if you are willing to drop some $$$ pick up a few bath & body splurges. This location compliments Broadway Plaza very well.

    Awesome for pregnancy :)
    Mrs. Emily L.

    I love, love, love L'occitane products. My husband and I were introduced to these products in Carmel and have been hooked ever since!! I finally purchased the Almond Supple Skin Oil. It smells so good and not heavy at all. My skin is thanking me :)

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    Page 1 of 2

    Ask the Community - L'Occitane en Provence

    Review Highlights - L'Occitane en Provence

    Ariel offered me a hand scrub/massage with the lavender oil that reminded me of my proposal in the South of France.

    Mentioned in 5 reviews

    Read more highlights

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    SEPHORA

    SEPHORA

    3.2
    (301 reviews)
    0.1 mi
    $$

    Stopped in because lady needed some items to do her makeup for a wedding we were attending in East…read moreBay. We are from out of town so we searched the closest Sephora on the way to our telly. Now walking in they had their greeter as with most locations greet us but there was a shortage of employees in the early morning. We had to wait for one lady who was helping customers. One register person, one back room and one greeter. Overall the lady took her time when it was our turn to make sure the lady had what she needed. Checked out and dipped! They seem to have a good selection of all the brands my lady knows and loves. We also got her bday gift there too during checkout! Would come back hopefully have more staff too assist.

    I stopped by this Sephora after work yesterday and had a horrible experience. First off, I walked…read moreinto the store and an employee was standing there (as usual) and completely ignored my existence. Then of course, a group of White ladies walked in and they were immediately greeted. Not off to a great start. I continue to go ahead and browse the makeup aisles and made my way to the Dior area. I have been eyeing their base as well as Hourglass's primer and could have really used the assistance of an employee. No one was around me so I made my way toward the front of the store in hopes of finding one. In the middle of the store was a roundish Asian lady with black hair and grown out blonde highlights standing. I asked for her help, and was immediately met with attitude and no sense of customer service. "What do you need?" and a frown was all I received. Personally, I found that I would rather go to another Sephora (which I did) and find assistance there. I turned around and walked out, and funnily enough, I saw the employee in front greeting the other White patrons walking in. It's a shame that this store neglects basic customer service and kindness, but that's what u get these days. No good help these days!

    Photos
    SEPHORA
    SEPHORA
    SEPHORA

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    Bath & Body Works

    Bath & Body Works

    3.1
    (34 reviews)
    0.0 mi
    $

    I was really disappointed with my experience at this location. When I first approached the…read moreregister, the staff were friendly and welcoming. However, as soon as I entered my boyfriend's phone number and was told I wasn't a member, the tone completely changed. Instead of asking if I wanted to sign up, I was immediately asked for my email. I explained that I'm not from here and wasn't comfortable giving one. I was then asked if I had a friend's email, which also felt uncomfortable. When I declined, both cashiers looked at each other in an annoyed way, and from that moment on, the friendliness was gone. I understand that employees are encouraged to sign customers up for rewards programs -- I truly do -- but customer service should not depend on whether someone agrees to marketing. The sudden shift in attitude made me feel unwelcome and pressured, which is not how a shopping experience should feel. That said, I do want to acknowledge Jesebel, the associate by the front door. She did a great job promoting products, offering helpful suggestions, and was genuinely warm and engaging. Her customer service was excellent and made the beginning of my visit enjoyable. I love Bath & Body Works products, but this experience at checkout left a bad impression. Customers should be treated with the same respect and kindness whether they sign up for a membership or not.

    Susan deserves to be associate of the year. I've been here several times and she is always so…read moreupbeat, kind and knowledgeable. She knows her fragrances and the dupes! She seems to have a passion for her job and goes above and beyond to stay current on the fragrance trends. The store is always clean, stocked and in good order.

    Photos
    Bath & Body Works
    Bath & Body Works
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    Charlotte Tilbury

    Charlotte Tilbury

    4.5
    (4 reviews)
    0.1 mi

    The make-up is great, and when you can get help it ranges from okay to excellent. This is the third…read moretime I've come during regular hours and no one is working. Asking at a nearby counter I learned no one is there today...on a Sunday...on a holiday weekend. I don't have a lot of spare time, so it's frustrating.

    Who is Charlotte Tilbury? Why haven't I heard of her until now?…read more My head must be buried in the sand! It was January 1st, 2017. I was running around like a madwoman, trying to find clothes and accessories (for my boyfriend) for a wedding on NEW YEAR'S DAY! Who does that!?!? After the fashion specialist in men's solved all my problems. She led me over to the Charlotte Tilbury station. I had never heard of them before. Lucky for me, I was introduced to Samantha Levy! Sam was wonderful! I felt like I'd known her my whole life. She introduced me to the brand, gave me some background information (the line is vegan and cruelty free), and even did my makeup! God bless her! Sam did such a phenomenal job on my eyeliner, she went out of her way to make sure I was comfortable. Truly amazing service and talent. After seeing the magic she created on my face, I instantly fell in love with the wonder glow primer. It's magical - no I'm serious. It can be worn 3 different ways, and despite the price tag I was sold on anything Sam showed me. I also purchased one of their lipsticks, it is so creamy and I love the color. It's a nude shade that doesn't make me look dead or blah. LOL! The products smell SO good, I'm hoping the fragrances are natural (I'll have to look into that). Sam also gave me a sample of their moisturizer - which I have yet try. I have shared my samples with friends and family, they too have fallen in love immediately! I look forward to trying more products from this line, and I would highly recommend them to others.

    SkinSpirit - Walnut Creek

    SkinSpirit - Walnut Creek

    4.7
    (667 reviews)
    0.6 mi
    $$$
    Established in 2003
    Free consultations

    I've been going to SkinSpirit for several years and have always had a wonderful experience. Both…read moreShelly and Renee are awesome and I highly recommend them!

    I've been to a lot of estheticians over the years, and Dominique is truly one of the best. From…read morethe moment you walk in, she makes you feel comfortable, heard, and confident that you're in the right hands. What sets her apart is how knowledgeable and thorough she is. She takes time to evaluate your skin, explain what's happening, and create a treatment plan that's actually tailored to your concerns instead of a one size fits all recommendation. My skin has never looked healthier! My textures smoother, my complexion is brighter and I've already had so many compliments since starting treatment treatments with her. She genuinely cares about her clients results and follows up to make sure you were getting the most out of your treatments and home care. Beyond her skills, she's warm, professional, and incredibly passionate about what she does you can tell. She truly loves helping people feel confident in their skin, you are looking for someone who combines medical grade knowledge with personalized touch and delivered results. Your skin will thank you!

    Photos
    Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.
    Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.
    Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.
    Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.
    Chemical peels are a great way to reveal healthy, brighter skin underneath.

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    Chemical peels are a great way to reveal healthy, brighter skin underneath.

    L'Occitane en Provence - cosmetics - Updated June 2026

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