I love EVERYTHING about BEAUTY SOLUTIONS. I am ALWAYS greeted with a huge smile from Leslie and…read moreGabby and if I ever look lost (which I do 99.99% of the time) they are right there when I need the assistance. As a stylist who is behind the chair, time is crucial. I need to just go in and come out in a blink of an eye. Those two girls help make that happen. With my major indecisiveness and "wait! I think I forgot a color! Let me grab it real fast" they are so patient and warming and I love absolutely everything and anything about them. They make my shopping experience smooth and time goes by so fast when I'm there. If for whatever reason those two angels aren't there and the reps Meghan or Erin are, have no fear (they are both so knowledgeable and welcoming and offer every advise they can if you need it) ! They are just as fabulous and amazing as Leslie and Gabby are! I am addicted to the Lafayette location and I will travel to only this location whenever I am in need to replenish my locker at work (or just to say hi and pester them with my indecisiveness)

Amazing customer service every time!! Love all the ladies here! They always go the extra mile to…read morehelp you out with whatever you need!

I stopped by this Sephora after work yesterday and had a horrible experience. First off, I walked…read moreinto the store and an employee was standing there (as usual) and completely ignored my existence. Then of course, a group of White ladies walked in and they were immediately greeted. Not off to a great start. I continue to go ahead and browse the makeup aisles and made my way to the Dior area. I have been eyeing their base as well as Hourglass's primer and could have really used the assistance of an employee. No one was around me so I made my way toward the front of the store in hopes of finding one. In the middle of the store was a roundish Asian lady with black hair and grown out blonde highlights standing. I asked for her help, and was immediately met with attitude and no sense of customer service. "What do you need?" and a frown was all I received. Personally, I found that I would rather go to another Sephora (which I did) and find assistance there. I turned around and walked out, and funnily enough, I saw the employee in front greeting the other White patrons walking in. It's a shame that this store neglects basic customer service and kindness, but that's what u get these days. No good help these days!

I got charged for an order I never picked up! When I logged in to my account it says picked up at…read more8:42 am on a weekday! They don't even open until 10 am! Now Jazmine the manager had to check the cameras and call me back and then she told me I have to come in for a refund! I live 40 minutes away! She says the order "must have gotten scanned out" instead of cancelled.... So jasmine called me on 5/23 and left a message saying she will call me back next day after she speaks to her district manager and corporate office, it's now 5/25 and no call....so I just called her and she says she was out yesterday and has been busy today, still can't give me a refund! I told her to have her district manager call me

I go to Mighty Market regularly to help combat plastic use. Favorite items: mouthwash, dental…read morefloss refills, dissolving laundry soap concentrate, bulk borax, and dishwasher tablets. I love that I can drop off extra containers for other customers to use or grab a container for myself if I forgot my own. The staff is helpful and knowledgeable.

I would give Mighty Market five stars, but the customer service could have been a little better…read more The clerk was very quiet and did not have a lot of answers to my questions. That being said, the market itself is amazing. I love the products, the setup, and the overall feel of the store. It is a beautiful start, and the customer service experience would not stop me from coming back. I just think a little more focus on customer service and product knowledge would make this place even better. Overall, great market and definitely worth checking out.

I went in to get foundation that I needed that same day. I use Fenty and didn't realize it was on…read moresale and stock was extremely limited. They didn't have the shade I usually buy so I was trying on different ones to see if I could find one that fit and that was in stock. Kimberly nicely approached me and started helping me try on the available shades, the one shade that fit perfectly wasn't in stock and we couldn't get it online either, but she was extremely nice to get me sample, that'll probably last me a few months since I don't do my make up often, and she also advised me to look in other stores since it was on sale. I was lucky enough to find it at a different store and snatched it quickly. Thank you Kim!

DO NOT GO HERE FOR ANY SALON SERVICES…read more Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else.

Selling an $18+ nail polish without reminding people that is final sale is crazy. Literally tried…read moreto return an un-opened nail polish because how can you justify that price for a nail polish.

I've been here twice for my pureology purple shampoo and the woman who works here has never failed…read moreto insult the color of my hair. She comments about it being brassy to some extent. It's honestly funny she doesn't realize it. I won't be back though, she charges $36.98 and $37.98 total was $82 I found them on pureologys website (why didn't I think to order here before?!?) for $60 total with shipping. It's nice having a small beauty shop to go to, but honestly can do without the comments and overpriced products.

stopped in to buy product in person rather than online, thinking that i could test the colors in…read moreperson, buy from a smaller retailer, etc. I had a short list of items I wanted to buy. One sales person was rather pushy, asking me way too many questions from the moment I entered the store. I wanted to look around at everything and take it all in, but she made me want to grab what I came in for and run. She complimented my eyes, then followed up with a sales pitch for an eye product. It was gross. You have to go through an employee to get your products, so I gave her my order only to find that when I got home 2 of the products were completely wrong (I asked for a highlighter but got a blush). Now I have to drive all the way back (about 30 min from home) pay for parking and enter that lion's den again. Not looking forward to it.

Many thanks to Michele at Bluemercury in Berkeley for taking good care of me and my skincare! She…read morewas very generous with sharing her skincare expertise. I left the shop glowing. Lydia C

My daughter and I both got our makeup done for her birthday party and we had such a great…read moreexperience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special!

Came into Sephora for one main purpose, to get Armani Luminous Silk Foundation in my shade as I…read moreheard it is the best for mature skin. My old one just was not working for me any more. I started with Nely who scanned my skin, wow on technology. She saw exactly the shade I should try right away. In the midst of trying my first shade, Maha, relieved her as it was her lunch break. I really wish she could've waited until she finished with me, her customer, first. It was just a bit disorienting for me to have to switch. Anywayz, Maha was also nice and finished up with me buying the foundation, concealer, and corrector.