This review is specifically for my stylist Max. Max is an incredible hairstylist!! She gave me the perfect shade of hair color a midnight violet. She is so easy to talk to and understood everything I wanted done. The stylists I met there Julia and Gina were so great and supportive. I had such a great experience! So, thank you Max for giving me a confident booster!! Max is now my stylist and will be going to her for any hair appointments. read more

Got a butterfly cut + wash with max and it was great!! They were super nice and friendly.

DO NOT GO HERE FOR ANY SALON SERVICES. Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else. read more

You can find most of your needs here and when items are on a discount even better. I've popped in a few times for a haircut cut so it's convenient. On the haircut end it's a hit and miss with the quality of cut you're looking for. Out of fairness on my part it could be a communication error but checking your lines and even cuts I felt was overlooked. read more

Originally had a booked appointment at the ulta in Richmond but was rescheduled at this location due to a no running hot water at first location. Was rescheduled here with Gina for kids cut and tinsel. Cut was basic nothing fancy done in about 15-20 min. Now the tinsel. First time tinsel user here so wasn't sure what to expect. Gina pulls out a white box with a mess of tinsel inside. No organization whatsoever just balls of tangled up tinsel. She did about 5-10 tinsel strands per ring/loop so they were super chunky in the end and poking out upwards. When we got to the register I asked staff if that was normal..their reactions told me no. A staff member brought us back to the salon area and we asked for the top half of tinsel to be cut off to thin out in a way. All in all not what I was expecting. Had these installed on 2/4/26 and by 2/5/26 they were slipping off. Very disappointing as it was a birthday treat for my daughter. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pleasant Hill, California

Everyone is always so friendly and helpful. I always enjoy stopping by and viewing the new make up launches.

Woahhhhhh... hold up, wait a minute. This place is a SCAM. So, let me just say--every single time I've come here to buy something, it's been a total ordeal. The moment they ask, "Do you have a rewards account?" and you dare to say "No," it's like you've committed some unspeakable crime. Suddenly, the vibe shifts, and you're no longer a customer--they act like you're an inconvenience. What a fascinating business model: require a secret membership and treat customers like they're not worthy of basic human interaction. I kid (kind of), but seriously, the second you say "I don't have one," the cashiers look at you like you just admitted to kicking puppies for fun. It's weird, uncomfortable, and honestly, kind of hilarious in a sad way. Today's experience, however, was next-level bad and absolutely deserves an equally bad review. The cashier (her name started with Son, but I didn't catch the rest) was truly awful to deal with. I came in to make a return--simple enough, right? The Ulta receipt very clearly states that if you bring it in, you can make a return. I brought the receipt, returned within three days of purchase, and the product was unopened and unused. Despite all of that, she told me she couldn't process the return unless I had an account. Seriously? Since when is "having an account" a condition for honoring the return policy printed right there on your receipt? What. She repeated this to me multiple times, flat-out refusing to process the return, despite the receipt language being crystal clear. Oh, but here's the kicker--after all that back-and-forth, she did end up making the return, and guess what? I still don't have an account. Shocker! Nothing on the receipt mentions needing an account, so why was this even a conversation? It's like she was making up rules on the spot just to get me to sign up so I could get my money back. She then throws the items aside that I was buying like they were garbage. The whole experience was ridiculous and wreaks of something suspicious. So, here's MY personal take--It seems like Ulta employees are heavily incentivized to push customers into creating accounts, sometimes resorting to questionable tactics. This may include lying. This kind of behavior feels deceptive and raises concerns about whether customers are being misled or pressured unfairly. The refusal to process a return in direct contradiction to the terms provided on the receipt raises legal questions, particularly about the company's adherence to consumer protection laws. These practices warrant closer scrutiny. Do not shop here. Take your business elsewhere. read more

I had a makeup/hair appointment scheduled here for Saturday. I received all of my confirmation texts and responded appropriately. The morning of my appointment I called in and found out the stylist was on a medical leave of absence and the manager was supposed to call all of the appointments earlier in the month to reschedule. I never received a call. The two stars are for Valeria who called around and was able to get me a hair appointment in Brentwood!! I was so happy because I was on vacation and did not bring my hair tools or makeup, so they were able to assist. Brentwood store was absolutely amazing and so was Valeria. read more

This ulta is terrrrrrible. Truly always out of stock, no supplies such as tissue, makeup remover, alcohol, and generally speaking a mess. I hate to say it's the fault of the store because these days I know budget cuts often impact the employees ability to do their jobs perfectly but gosh... so much potential and poor execution read more

This review is specifically for Lucia over at the salon. I made an appointment for my daughter to get her haircut and she did a wonderful job. Lucia made sure to make my daughter feel comfortable and we had a great conversation and it came so naturally. She is very friendly and super amazing with kids I can tell because she mentioned how much she loves kids and I can see it in how she carried herself. I think we found a regular place to get my daughters hair done and maybe even me. read more

They have a huge selection! The staff are all super helpful and knowledgeable. Both myself and my daughter love this store!

I'd just gotten a job and needed someone to fix my at-home-cut hair. I told Gina at the salon "I need to look like a professional!" She did an amazing job on my shoulder length layers, listening to what I said I liked and didn't like about previous haircuts and asking before trying different techniques (no on thinning shears, yes on razoring, etc.) After my hair was done, I mentioned I needed to relearn to use makeup after three years of not wearing it. She gave me an awesome makeover, and showed me how to recreate the look myself. It's been a month since my appointment and I still love everything. She did such a great job explaining what she did that I've been able to keep it up, not defaulting back to slapdash makeup and a ponytail, even on days I work from home. Will definitely go back for my next trim and some new color palettes. What a wonderful experience. Thanks, Gina and everyone at Ulta! read more

Ulta Beauty - Photo of haircut and makeup done at Ulta - Cosmetics & Beauty Supply Near Me - Pleasant Hill, California

I would give this a 5 Stars only because this lady with the pink sweather with red hair was VERY helpful & patient with me while looking for a makeup product.Although on the app they said they had it but I guess they didn't have it available on the shelf's.Had a great experience coming here for my first time and best customer service from her!! read more

Angelinah is the best and most relatable cashier and worker I have ever met. She was so patient and understanding when we had an issue. Thank you angelinah!! Give this girl a raise!! read more

Andrea did my hair and makeup for graduation and absolutely killed it! She did such an amazing job, was super skilled, and very patient. I would recommend her to anyone! read more

Came here for the first time last week with my mama and we were shocked to see all the products they have. Such a great selection here with a little bit of everything from skin care, hair, and make up. However, I don't feel comfortable giving 5 stars since the service here was disappointing. People who worked here walked by us and nobody offered to help. When we finally went up to them, one of them just pointed out the sign and told me where to find it versus walking there with us and we still couldn't find it walking on our own. At any rate, I don't know if I would be back at least to this location because of their service unfortunately. read more

I went into this store for the first time earlier in the week (I normally shop at the one in the willows), and I was not impressed at all. My daughter, sister, and I walked in to an almost completely empty store. Not a single customer, no associates walking the floor, and one person behind the counter. The lady looked in our direction and not a single smile, hello, or welcome to our store. We had to double check the time to make sure the store was actually open (it was). Anyways, my sister was an item in particular, and like previously stated, I normally shop at the one in the willows, so I wasn't exactly sure where the item was. We walked the entire store about 2-3 times looking for the item. We eventually gave up and went to my usual location. Not once did the lady at the register acknowledge us, and we never saw another associate to help us. Even as we walked out, it was an empty store and the cashier was just standing behind the counter. No smile, no thank you for stopping by, nothing. read more

Huge shout out to Courtney at this Ulta. I was on my way to two events and between the hot weather and the incorrect primer -my under eye concealer started to melt off. I ran into the store in hopes to find an easy fix. Courtney stuck with me to troubleshoot. Call it girlhood and just helping a fellow girl in need, she went above and beyond and adhered to my time crunch. She helped me depuff, moisturize, conceal, and set my under eyes again. Even though the concealer she helped me with was out of stock she made me a sample and gave me extra applicators and mini sponges to take with me. I'm not sure if they work off commission but I made sure to buy the setting spray, powder, and moisturizer she used on me. I was out in 20minutes! Thank you Courtney!!! read more

Had the best haircut by Gina. Such a sweet lady. Took her time and cut my hair exactly like I wanted it. It looked so pretty after she gave me a blowout she curls read more

This particular Ulta is horrible and the employees are rude as well it's like they picked extra rude people to work for this store in particular. I got some make up for Christmas from my aunt (she didn't give me the receipt since it was a gift) and wanted to exchange them since the color was off for the foundation and powder and I wasn't fond of the lip color. Do I went in and up to the cashier and said I got the items for Xmas and wanted to exchange them I figured I would be able to exchange them at least I can understand not returning without the receipt but exchanging should be ok but nope they wouldn't exchange them unless I had a phone well I don't know my aunts phone number plus I highly doubt she even has an account with them so needless to say they rudely wouldn't let me exchange them and then even followed me out the door as if I did something wrong and watched me get into my boyfriends car and drive away which gave me a really uneasy awkwardly uncomfortable feeling. Now I'm stuck with all these items I can't even use because since November you can't exchange anything without a phone number to the account of the person who purchased the items. Bullshit, I will not come back to this ulta again the employee need to learn better customer service skills. read more

not a reflection of the employees. They were all very nice but the store or company I'm not sure which one the issue is coming from will not price match the prices they have online on their own website. so I can order a product online for pick up and it would be cheaper to do that then to just go into the store and buy the product as is. i don't know what the point of not doing that is other than losing customers when you can get these products cheaper elsewhere. I drove to the store because they had the price online listed for a product as $11 and when I went to buy it at the store when I saw that it was in stock at rang up for $20 and the nice lady at the front said that they do not match their online prices. Just doesn't make a lick of sense. read more

Recently went in there for some last-minute items and felt that the cashier was a bit irritated as soon as we stepped up to pay. After asking if we could exchange something, we were told no that it had to be done as a return, rather than walking out, we agreed to do a return in the moment we said so the cashier did a very loud side and was very rude. I noticed only reason I didn't appreciate the attitude was because it was towards my mom and she is the sweetest old lady, if returns are such a hassle then an even exchange for the same product should be accepted. I checked my receipt and saw that the cashier's name is Sonita. read more

I went to this store only to be kicked Out after being in there for 5 mins and manager stared at me and my friends when I never talked back or gave any disrespect but i overheard her saying to call SECURITY? Over not picking up my backpack cause usually when I go there I have a bag and a worker usually asks me to put It down and I did like I always do and they always are always watching me and it feels like I can't go to my favorite store without the workers telling me to leave or staring at me cause I am the one paying to buy YOUR products and you stare and tell ME? To leave umm im sorry but never again and i get that there's those 7 year old making those smoothies and taking the testers but im not seven and im not doing that and workers can't just kick me out just because im not an adult sorry if im being dramatic but I don't think i should be treated like that..... read more

Ulta has always had the greatest selection of products (rivals Sephora), but MAN are they lacking in the greatest selection of employees. I saw another review calling this out, but the whole "you don't have a rewards account? get out" vibe is incredibly accurate. Each time I come in and choose to not set up a rewards account, which by the way, shouldn't be the requirement to shop at a store (?), instead of getting a response of no one caring, each time I said I didn't have an account, the employees would stop talking to me! They'd toss my products around, stuff them in the bags, be rude in telling me what I had to do etc. Don't really understand why by not signing up for a rewards account, the company's/employees tactics is to be rude to the customer? Im now going to give you my personal information out of a desire to avoid being mistreated at a store? Why does this give HIPPA violation vibes? So aggravated and truly wish they didn't act that way because I like shopping there :( And no, I will not be giving you my personal information to buy a hair brush! read more

I am so over the poor service I keep receiving here! This morning we were the only customers in the store and still got major attitude at checkout, while at least four other associates huddled by the front door laughing and talking. I'm a Diamond member so I spend a lot here but the service makes me want to drive to another location. read more

Great location- parking is awesome and the store is very clean, stocked and organized! No longer going to the one in the Veranda this one is not as busy and super stocked! Staff is helpful and very courteous! Displays are attractive, lots of sample perfumes available. Will definately be back to this location! read more

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I just had the most lovely experience getting a signature haircut with Porsche C. today! I've had many terrible experiences with haircuts and most recently had an uneven haircut over 8 months ago. I've been dreading going somewhere to get it fixed with the fear of it getting worse, but I decided to go through with a haircut today and I'm so glad I did. Porsche did an amazing job at doing a consult to see what I wanted, examined my hair and went through the process of what the haircut would be like. I enjoyed my conversation with her, she was super kind, offered very great products to use with no pressure whatsoever to purchase and of course did an amazing job with my haircut. I'm coming back in December for another haircut and will continue going with her. She clearly cares for her clients and does a phenomenal job at cutting hair! read more

This review is for stylist, Gina Marie. This was my first time booking with Gina, but certainly not my last. I asked for curtain bags and long layers- no length taken off. She did an amazing job. Thanks Gina! I have added photo for reference :) read more

Ulta Beauty - Cut done by Gina Marie - Cosmetics & Beauty Supply Near Me - Pleasant Hill, California

This Ulta has no respect for customers time. The manager just talks while his cashiers are stuck with a line. A good manager is cognizant and helps bring the line down. This is par for the course. There is low employee competency at this store. Help customers. Don't let the line get long. Open a register. And if I hear one more time we don't have enough employees. That isn't customers prob. Give ppl an incentive to work there. This Ulta has bad energy so no wonder. read more

This used to be the best kept secret Ulta location, where you could find items in stock that were out at other locations. I guess the word got out because the last time that I walked in, they were out of the items that I needed to pick up. Despite that, the sales associates were nice and welcoming, as was the security guard. Cash wrap is wiped down with sanitizer after each customer and there is respectful social distancing in line. read more

I have to say I truly enjoy my time experience every time I have visited!!! Especially, my second visit where I had to exchange my st tropez tan spray and the watermelon gradual tan lotion. I always hate to be that person but the smell didn't mix well with my perfume and it made me so nauseous all day. I explained that to the staff and they were SO wonderful and nice about it. Most of the time- ppl don't like things being returned bc it rocks their sale quota. I'm happy that I ran into a nicer gal. My go to ulta. Not too busy and everything is well stocked. Very clean, somewhat quiet. read more

Yk what I'm giving an extra star because the employees were nice, but as I said before broken products and not selling advertised products. The displays weren't clean, and there were no testers. Quite disappointed because there are so few ultras around my area, and this one isn't good. one employee didn't even know what the products were or any information about them. Please do better Ulta! read more

This Ulta is absolutely beautiful! Spacious store with welcoming employees. It's located next to Ross and the soon to be defunct OSH. I was immediately given a 20% off coupon when I entered which was a nice touch. They have Lancôme, Benefit, Nars, MAC, hair styling services, fragrance, etc and a wide range of brands to choose from. I picked up a Real Techniques foundation brush and L'Oréal mascara. It was hard not to pick up another Shape Tape, but I'll wait. This is the best addition to the Crescent Plaza shopping center! I asked and they are also keeping the existing Ulta in the Willows. So happy to have you in Pleasant Hill, Ulta! We don't have to trek to Sephora or order online anymore. read more

Good gawd. There must have been at least 25 product alarms going off when I went into this store tonight. I was so stressed out with all the beeping when I was trying to shop. When I mentioned it to a salseperson, she said they didn't have time to find them all and turn them off and that she didn't really hear them anymore. What???? You're just going to leave them indefinitely? Who is managing this store? Never again. read more

If you want attitude then you've come to the right place. An empty store with lazy staff. Save your money and time and go online.

Ugh wish the Concord Ulta had the same energy as the staff here!! The staff here is sooo much nicer and I have never had any bad vibes from them. I've been racially profiled on numerous occasions at the Concord location and never once here. Wish the store was as big as the Concord one and carried the same products as them. They do seem to have products out of stock a lot though. Other than that, nothing to complain about. read more

Chose the wrong tones in a cc cream and concealer from dermablend - I was able to come in easily to exchange them and the lovely Julie helped me color match perfectly! So great full for her help even though it was busy in the store. She even recommended this awesome lancôme foundation in my shade and explained how the formula oxidizes to match my skin tone. Yay for Julie! read more

I went to this store just to get kicked out I was with my friends and it was her birthday just in mind and we got kicked out for no reason I am never never coming back to this Ulta beauty ever,I was go to buy something but I couldn't cause we got kicked out I am SO MAD me and my friend were just looking around to buy something but we couldn't so they are losing customers and there money ,and me and my other friends they were looking at us up and down like I heard them say security like they were going to call security that all I have to say I am never coming bake and do not go to this Ulta beauty read more

To be disappointed is an understatement. I have been a regular customer at Ulta beauty for many years. Today I experienced my friend treated unfairly. As shown by my receipt, this was an encounter with an employee by the name of Serena. My friend stood in line as the customer in front of her completed her purchase. The customer in front of me was given multiple samples from Serena. Then it was my friend's turn to complete her purchase. Serena however did NOT offer samples at all. So then my friend requested samples. Serena states, "I already rang the transaction so I cannot add the samples". When my friend asked to redo the transaction, Serena states, " oh the samples actually come with a special promotion. There is a minimum purchase". Then, my friend asked "what is the promotion and how much would the minimum be?" Serena replies, " actually when I ring the purchase up, the system tells me what the customer would qualify for". My friend confronted the issue and made her aware that it appears that she is making excuses. My friend stated, "if I knew what the promotions were in order to get the samples then maybe I would've changed what I purchased. " To add more detail to this situation, The customer before my friend was well-dressed with her Louis Vuitton bag. She was also white. My friend on the other hand, was in scrubs coming from work as she's a nurse and she is Of Latina descent. I would hate to state this is a racial issue. However I cannot seem to understand why the other customer was given samples and my friend couldn't get samples even upon request. In addition to that, this employee was unable to provide details of how to obtain the samples. Maybe this could've been due to the lack of knowledge of Ulta's sample policy (if there is any) or maybe simply it was due to how the person looked vs My friend in scrubs. Throughout my years of being a loyal customer at Ulta beauty as well as my friend, we have never received any resistance like this to simply get samples. This is a really unfortunate experience. However, I would like this employee to be educated on cultural sensitivity. In addition to that, I would love to understand the protocol to when it comes to samples. We truly would appreciate an understanding as to why the costumer in front of us was given samples without any hesitation or question but my friend couldn't receive any, even upon request. This is an extremely poor representation of this company and I requesting a thorough explanation. Thank you read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pleasant Hill, California

The store is clean and nice but the service was horrible. No one was in the store but myself and 5(ish) employees and I asked for help to find a certain skin care product and I was given funny looks. The staff doesn't seem to know product knowledge on their skin brands. One associate showed me where the product was only after I had to search online - it was out of stock, and didn't even bother to try and find something similar. I asked another associate to help but she also didn't know the skin products well enough but at least she tried to help me look. The only good part of my time there, was the cashier she was super nice. In beauty it's super important to know product knowledge and what's in store, so you don't recommend an item that can cause adverse effects. With covid a lot of stores have less foot traffic and this is a great time to train staff about products they are unfamiliar with. Also there should never be a reason in an empty store for 5 employees to be behind the register. I never shop at ulta and kinda don't want to. read more