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Salon Centric

3.8 (17 reviews)
Closed 8:00 am - 6:00 pm

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Photo of Stef P.
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1 year ago

Awesome salon store. It's a pretty small place but they do carry quite a wide variety of really great brand of product

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2 years ago

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2 years ago

Everyone is very informed about the product lines which is super nice as it means I don't have to be!

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2 years ago

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3 years ago

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5 years ago

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14 years ago

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6 years ago

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7 years ago

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8 years ago

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10 years ago

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5 years ago

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11 years ago

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11 years ago

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11 years ago

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Review Highlights - Salon Centric

I will say that the unlicensed person who is angry she was make to leave, is being ridiculous about the employees being rude.

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SEPHORA

SEPHORA

(299 reviews)

$$

I love Sephora. Unfortunately, this location has rude management. Or at least one rude manager, I…read morethink her name is Jana. I had placed a large order from Sephora online. I didn't open one of the products - a tube/stick of lip balm - until a few weeks after it arrived since my prior lip balm hadn't run out yet. When I opened it, I discovered that the product was defective. Specifically, the roller was broken so it would not roll up or down. I took it to the Walnut Creek Sephora to try to replace it. I was told that the return window that apparently expired the day before, and they accordingly would not accept or exchange the product. I asked if they could make an exception given that the product was unquestionably defective and unused, and I had just recently opened it. The manager said no, absolutely not, and if I had a problem, I could take it up with their corporate office. I drove home, hopped onto Sephora's website, chatted with one of their employees via online chat and they helped me exchange the product in less than a minute, no questions asked. They didn't even mention that the return window had apparently closed. Not only is it irritating that the Walnut Creek manager refused to make an exception for a defective product, but what a waste of resources and what a way to contribute to the carbon footprint unnecessarily. I had to drive to and from Sephora, then package the item and drive it to UPS to drop it off, then have Sephora mail me a new box with one single lip balm. When the manager simply could've replaced it on a spot in the store. All for a $25 lip balm.

During my trip to Cali, I got a tan & my foundation that I brought did match anymore haha. We took…read morea little detour and went to Sephora to shop for a new foundation shade, because no one wants to be flashback Mary. I went at opening time and ended up getting the NARS light reflecting foundation! I've tried the natural radiant longwear foundation from NARS in the past, but I think this one is my new fave from the brand. This lovely lady with a pair of stylish glasses helped me out with shade match & found me the perfect shade ;) I also got to pick up my birthday gift from here yesterday and ended up getting the trial size, travel friendly Burberry perfume. I am very pleased with my experience here at SEPHORA Broadway Plaza!

Salon Centric - cosmetics - Updated May 2026

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