I love Sephora, but I avoid going because there are so many great options and I get anxiety when I…read morerealized I've spent way too much time in there. Today I walked in and up all the way close to the checkout counters and encountered Faith. I told her what I was there for without telling her I was anxious and she gave me what I needed right away. I also asked her about skin care and she gave me two amazing options! Her confidence made my visit that much better and now I actually wanna go back in store versus ordering online :) thanks girly!

My daughter and I both got our makeup done for her birthday party and we had such a great…read moreexperience! Liz did my makeup and Lilliana did my daughter's. They were both incredibly friendly, professional, and did a beautiful job. My daughter's makeup matched her dress perfectly and it looked amazing in all of the photos. Since this was her first time having her makeup professionally done, and she usually prefers a very simple look, they made sure everything was soft, age appropriate and absolutely perfect. We were both so happy with the results. I would definitely come back for another makeup session before a special event. Thank you Liz and Lilliana for helping make my daughter's birthday even more special!

I came into Ulta feeling really stressed because of an upcoming wedding I'll be attending…read more Jennifer M. at the Ulta Concord branch immediately made me feel at ease. She took the time to listen to my concerns and patiently helped me choose the right makeup products for my skin and for the wedding. What I appreciated most was that she didn't just recommend products--she actually taught me how to use them and explained everything in a way that was easy to understand. Jennifer was incredibly knowledgeable, kind, and so patient throughout the entire experience. I never felt rushed or pressured, and I left feeling much more confident and comfortable. Thank you, Jennifer M, for taking the time to help me and for turning what started as a stressful experience into such a positive one. Your patience and genuine care really stood out. You're a wonderful asset to Ulta, and I truly appreciate all your help!

I would give it negative stars if I could. I came into the Ulta beauty salon with my mom. We had a…read moreconsultation. First, we showed up to the Concord location and they said all appointments were rescheduled to the Pleasant Hill location. Okay not horrible, so we drove 8 minutes to the Pleasant Hill location. When we got there, we met the stylist, Kihjuana. She was INCREDIBLY rude and honestly made us feel like we were in her way, wasting HER time? She didn't even look at my moms hair, was very cold, and overall seemed to be treating us horribly. We were very kind and respectful to her. She took less than 5 minutes for the "consultation." I basically had to pry to get answers out of her and she was dodging my questions and was overall annoyed that I was asking her questions at a consultation? Girl if u dont have customer service maybe consider not working a customer facing role? Anyways, was very weird when it came to me asking for the price. Honestly save your time and your energy and see another stylist. I hope nobody else has the same experience we did. And to Kihjuana, I hope you were just having a bad day and aren't actually like that to your clients.

I went in to get foundation that I needed that same day. I use Fenty and didn't realize it was on…read moresale and stock was extremely limited. They didn't have the shade I usually buy so I was trying on different ones to see if I could find one that fit and that was in stock. Kimberly nicely approached me and started helping me try on the available shades, the one shade that fit perfectly wasn't in stock and we couldn't get it online either, but she was extremely nice to get me sample, that'll probably last me a few months since I don't do my make up often, and she also advised me to look in other stores since it was on sale. I was lucky enough to find it at a different store and snatched it quickly. Thank you Kim!

Allie (rhymes with Hailey) went over and beyond for me. I got to the register and asked for a…read morespecific brush and she said it might be in stock in the back. While they didn't have want I wanted in stock I appreciated the extra effort. She also recommended a different product which tells me she's very knowledgeable about other options. People always forget to be kind so I really appreciated this level of customer service.

I had an amazing experience at MSpa! I'm 31, fair-skinned with freckles, and recently started…read morenoticing fine lines and changes in my skin's texture. I also wanted to get ahead of existing and future sun damage, so I decided to have a combination BBL HERO and MOXI treatment on my face, neck, and chest. From the moment I walked in, I was impressed. The office is gorgeous, and Dr. Mariotti's entire team is warm, welcoming, and incredibly knowledgeable. They began with an in-depth VISIA complexion analysis that mapped the different layers of my skin and gave us a much clearer picture of my concerns. Brittany Blair, PA-C, performed my treatment, and she was phenomenal. She took the time to listen carefully to all of my concerns, thoroughly explained her recommendations, and worked with me to create a personalized treatment and skincare plan. During the procedure, she consistently checked on my comfort and made me feel completely cared for. Afterward, the team provided detailed aftercare instructions so I knew exactly what to expect and how to support my skin's recovery. My results have been incredible! I was fortunate to experience only minor redness and swelling, and within about a week and a half, my skin looked smooth, luminous, and glass-like. I could already see a noticeable improvement in my sun damage and overall texture. I cannot recommend Dr. Mariotti, Brittany, and the entire MSpa team enough. Thank you for taking such wonderful care of me and my skin!

I went to see NP Hailey for Botox. I had areas I had in mind for treatment, but she also explained…read more(without being pushy) the potential to treat other areas as well that would add to the overall look I was trying to achieve. She listened to me and together we came up with the perfect tox plan. I am loving the results! We were also chatting about some of my general skin concerns and she, and some other girls in the office, recommended a Vit C serum that I absolutely love and have been getting so many compliments on my skin. All the girls I've met there are super nice and welcoming, doesn't at all feel like they're just trying to make a sale. Can't wait to go back and see Hailey and the girls!

Had such a great experience here! I came in to the store because i needed some guidance on certain…read moreproducts to get. One of the employees in particular was so helpful, her name was Osha! So so sweet and really helped point me in the right direction. Some other poor reviews here were about not being greeted - however in my opinion, i dont like to be overwhelmed with a chorus of "hello!", so i definitely didnt mind. it was nice to look around before being approached by Osha. Everyone was so nice, but she was awesomely helpful - and this was my first time in MAC! Highly recommend! Theyre not judgemental, very clean, well stocked! :)

I visited this store in April this year to buy lipsticks. I paid the full amount before I left, and…read moreI gave the staff my MAC membership number to process my order. Now when I want to buy other items on your website, I was surprised to find out that your platform claims my April purchase has not been fully settled. The website says I still owe you more than $11. I was completely shocked to see this message! I spent hours calling your customer service line, and the experience was terrible. This billing issue still hasn't been fixed after all my attempts. I also tried calling the store's direct phone number, but the line never connects.

Blue Mercury in Lafayette is the place to go for skincare this summer. Definitely take a look at…read morethe sale wow. The savings and selection are worth it, especially right now. Jessica is an incredible and skilled matchmaker She really knows how to connect you with what actually works for your skin. Yay healthy skin .

I love the clean cosmetics here and the staff is always so helpful! I particularly like the RMS…read moreline that they introduced me too. Always get samples!

I entered the store minutes before closing on sunday before Christmas. We said we could come back…read morebut if it was too late because I needed help picking products. The ladies were super awesome. The lady with dark and colored hair picked out the best products. The color was spot on. She is magnificent!!!

Great staff always accommodating and friendly . Well stocked and great location…read more Would recommend

Yes, I do, but only because of 0wen, the wonderful Asst store manager at Kohl's in Pleasant Hill! I…read morehad a fantastic sales girl helping me try products in Sephora two wks ago, but after my daughters and i tried it for 2 wks neither of us three wanted to continue with the cosmetic! It was was very$$ to me! Two very rude sales people in that dept today refused to accept the return, but thank goodness Owen listened & did. He did save a Kohl's 84 yr old customer for future purchases! Kohl's has been my go-to store for years! Thank you, Owen!! I'll rate 5 stars because of him!!

When I am feeling ultra feminine I find myself coming here to buy myself something…read more Lately I have been stopping by just to smell the perfumes as I am ready for something new I think. So I come in, I spray myself good and I go about my life. If I am going to spend good money on scent I am gonna make sure I like it all day long! Haha This last visit I was in a mood and bought a new foundation and primer. I like it. Staff is friendly enough. Store is a mini so there are a few perfumes I wanted to try that they do not have. If you make an Amazon return upstairs you get a 10% off coupon so do that first. Also, join the little club and earn rewards and a birthday gift. I will keep showing up when I am feeling girly and want to treat myself! ;) plus, I still haven't found my new smell good, although I gotta tell ya, smelling different all the time has been fun.

Danielle at CosmoProf is so wonderful! She helped me today and had wonderful customer service. She…read morewas bubbly, knowledgeable and made me more confident in my purchases!

I wish I could do zero stars, but I put two because Angela and Jocelyn are the best!!!…read moreunfortunately aside from their great personalities, the shopping experience in the store is less than desirable. The store is a wreck constantly. The store manager needs to do a better job of keeping up on the cleanliness of the store, the inventory of stock and the treatment of her employees. Often times when I come in, they only have one employee working with NO STORE MANAGER ON THE PREMISES. I will be calling corporate and letting them know how messy and poorly run this store is because We can not do business if this store is not running to the best of its ability and more times than acceptable they haven't had what I need to work and again there's no manager anywhere to be found to even request anything, not that it matters because if you ask her to special order something SHE NEVER FOLLOWS THROUGH. GET IT TOGETHER!!!!!!

I had such a wonderful experience at Sephora thanks to Gia! I had gotten some sun earlier in the…read moreday, so my usual foundation shade no longer matched, and Gia took the time to help me find the perfect new shade. She truly went above and beyond. Not only was she incredibly knowledgeable and patient, but she also made me feel completely comfortable even though I was dealing with a skin breakout and feeling a little self-conscious. She recommended additional products to help my makeup apply and wear better, and she even helped apply everything so I could see the final result. Gia was kind, professional, and genuinely cared about making sure I left feeling confident. Customer service like this is rare, and I'm so grateful for her help. If you visit this Sephora, I highly recommend asking for Gia!

Needed some quick concealer for the day after a dermatologist appointment. Walked in and was…read moreignored. Tried locating what I was looking for, but needed some help. After walking around for about 15 mins I asked a woman for help and she very coolly told me she was busy. Ok. So it's super obvious I was being ignored. All the women who received help were white and dressed nicely. I call this phenomenon being "Pretty Womaned", lol. In a past life, I was a makeup artist and worked on a couple of film sets. None of the professional makeup artists I worked with who had been in the industry for about 30 years wore any make up. And I stopped wearing daily makeup after dealing with some significant health challenges. Personally, I choose good skin care over caking my face with too much toxic makeup. The reason I bring this all up is...be nice to all the people. Not just the white fancy ones. Or the ones caked with product. You never know who the person is that just walked through the door. Won't be back xoxo