I came into Ulta feeling really stressed because of an upcoming wedding I'll be attending. Jennifer M. at the Ulta Concord branch immediately made me feel at ease. She took the time to listen to my concerns and patiently helped me choose the right makeup products for my skin and for the wedding. What I appreciated most was that she didn't just recommend products--she actually taught me how to use them and explained everything in a way that was easy to understand. Jennifer was incredibly knowledgeable, kind, and so patient throughout the entire experience. I never felt rushed or pressured, and I left feeling much more confident and comfortable. Thank you, Jennifer M, for taking the time to help me and for turning what started as a stressful experience into such a positive one. Your patience and genuine care really stood out. You're a wonderful asset to Ulta, and I truly appreciate all your help! read more

Came in today to do a return and saw that no one is in line when I ask if I can be helped for a return. The cashier said that if I had any shopping to do, I should return and get it taken care of it later. I replied, I'd rather just get it out the way and had an attitude when helping me. When finished, did not say anything other than 'Next'. I ended up buying a mascara and went back in line. No line at all. And we made eye contact but did not call me over. I asked if she was ready and she replied with "ARE YOU?" I felt completely disrespected and she had no name tag, but the receipt said her name was Arzo. I have never been treated this way in any of the Ulta locations. I only took the time out of my day to write this down in hopes that this Ulta location would improve in customer service and professionalism. read more

Only giving a star because they always have product. Every time I go in to this store I NEVER get greeted. I walked around the entire store for 10-15 minutes and just got mean mugged. Put my items down and left. Not a good look. This was my last time coming here read more

Went in to get the right shade of foundation, Mei was super super helpful z.She gave me a list of order to do my makeup since I am a beginner. Didn't get upset when I asked her about makeup products. Great customer service read more

Honestly, I went to this location on 2 occasions looking for a Bobby Brown concealer. I went weeks apart from each other and they did not have it in stock. I had to drive about 20 to 30 mins away just to purchase. I'm giving them 3 stars because of that and because it seemed like they hardly had inventory of quite a few items. Also, during the last visit, it seemed like the floor associates were more invested in talking amongst themselves than supporting customers by floating through the store. They were all huddled in the front of the store, off to the side... conversing. That did not look good professionally in my opinion. read more

Great customer service! Very attentive staff. Cashier was sweet and patient with me. Everyone was welcoming read more

I went it to get a haircut from Zephyr. We had a short consultation to learn more about the haircut style that I was interested in and what I was not interested in. I asked for three inches off and it is exactly what I received. My hair feels lighter and healthier! Zephyr also styled my hair with the diffuser which was a first and I loved it! read more

I was in the store today and was helped by Issha. She really went above and beyond to help me out. She is definitely the best person to talk to when it comes to picking out makeup. She is so passionate, sweet, and knowledgeable. I had such a positive experience shopping at Ulta today, and I really appreciate all of her help! read more

They need to give their management the ability to override certain situations such as a customer wants to return something and it's been 31 days which is not 30 days. The manager should be able to override that for a lousy $11 the fact that they can't trust their managers with the ability to do that makes me question the entire store, its ability to really do anything. Do They even really have security there? Can people just go in there and steal stuff I don't know nobody knows. read more

There's a girl named Arzo, I hope I'm spelling that correct There's a girl named Arzo, I got in spelling that correct. She's AMAZING. She helped me with so much product. She took her time with me and she was crazy busy! She's so kind, she really listens to your needs. I spent over the amount I was planning but she was recommending the best products for my needs! I'm so happy I ran into her. I usually shop at the Brentwood location. NO MORE, I'm traveling to the diamond Blvd Ulta from now on. Thank you Ulta for hiring her, she is now my go to!! #MAKEUPMAGIC #ULTA #BEAUTYBLISS #PRETTYGIRLSWAG read more

I visited Ulta today,Arzu help me shop today for some make up and made my visit more Pleasant and easier. She has alot of patient helping chose the best option. I recomend asking her for help at your next Visit. Fui a comprar a Ulta hoi una muchacha que se llama Arzu me alludo ella es mui paciente y me alludo escojer los productos que más me favorecían les recomiendo que ella les allude en su siguiente vicita read more

I came in to get my eyebrows done. From the very start an African American lady started with the eye rolling. So I ignored her and I forgot but it was a sweet causassain lady that did my eyebrows. I told her I didn't like them because they were not cleaned. They don't looked like I got them done. She tried to fix them but they still didn't have clean edges. I told her I'm not happy to be paying 30 bucks for them. She went home . I shopped around for a bit . At the register I told them I don't want to pay full price for something she didn't do. The rude manager from earlier said why don't you like them I explained they aren't cleaned . She roller her eyes again and said she's taking 10 percent off. I looked at my receipt. She didn't do anything. She just walked away with her lace front peeling in the front .Never again. I would have posted my eyes brows but I got too upset I went home and worked on them myself. read more

This Ulta is usually pretty low on inventory. Gauging by all the locked up merchandise, I'm wondering if it's actually getting sold or just stolen--but either way, you won't find it here. Every time that I've visited, the staff members are on their cellphones and don't seem invested in the whole customer service angle, so there's not much for me to stop by for. read more

Was doing the last of my holiday shopping today and stopped by here today to see if they had some of the skin care products I've been eyeing online since it was in the area. I was able to find everything I needed/was looking for pretty quickly. As it is right around Christmas, the lines were longer than usual but the employees were friendly worked quickly/efficiently. I got through and was on my way back to my car but (dumbly) realized I forgot to use my 20% off coupon (sigh). So...I popped back in and asked if I could still use it and they got that taken care of (had to return and then redo the transaction) super quickly! :] read more

Everyone is always so friendly and helpful. I always enjoy stopping by and viewing the new make up launches.

Renee was so amazing! She gave me the best haircut. I was feeling really iffy about what I wanted but she gave me her honest advice because I wanted the butterfly haircut and she did exactly what I wanted. She made me feel confident and after I had a rough day today, her kindness made it better! Thanks Renee and her amazing assistant! read more

Ulta Beauty - Haircut - Cosmetics & Beauty Supply Near Me - Concord, California

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I've been to the Ulta salon several times now and have seen Ramsey for my last three visits. She's extremely knowledgeable and clearly prioritizes maintaining the integrity and health of your hair, which is really important to me. I've only gotten haircuts so far, but each one has turned out exactly how I wanted, flattering and easy to maintain. She's also thoughtful about recommending treatments she genuinely thinks would benefit my hair, without pushing anything. It's been great to find a cosmetologist who shares my approach to hair health. read more

I booked an ear piercing appointment for my daughters as a special graduation gift, and we were really looking forward to it. Lily, the stylist, called me the day before to say she couldn't keep our original appointment because she had another client, even though I had booked online and the time slot was available. She then insisted she could see us the same day, but when we showed up, she took another client anyway. It was clear she prioritized another appointment, and the whole experience was frustrating and unprofessional. I won't be returning to this salon. read more

This particular Ulta used to be one of my faves in the concord area, but coming from someone who used to also work at a different location, I tend to compare things a lot. In regards to inventory, they do have a good amount of items in stock. And I love that I can usually always find the things I need. I also love their displays, especially when it comes to new items and promotions. And it's not so claustrophobic like it is at Brentwood. However, their customer service is hit or miss. Some days they have some of the nicest beauty advisors working and other days, not so much. I went in today with my best friend and the cashier I had was not friendly nor enthusiastic, pretty sure her name is Gizelle. Not really something anyone wants to deal with or experience while shopping. read more

I rarely shop at stores because customer service is usually awful I made myself go tonight to buy a last minute present. There was an African sales lady who was standing so close to me for awhile. I apologized because I thought I was in her way but she continues to stay there and realized I was profiled. I had one item in my hand. SMH. If i didn't need the gift, I would've put my stuff down and left. Thanks Ulta for reminding me why I go to Sephora. read more

Horrible service for customer service, I booked an appointment for a hair service did not get what I asked for asked for a refund and they were the WORST TO HELP! NEVERRRR EVERRR DOING MY HAIR OR GETTING ANY TYPE OF SERVICE HERE! They kept saying we're here to help! we're here to help! they truly made me feel so unheard and I had been asking for my refund since Jan it's now May and I got no resolution! read more

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We made another girly trip to Ulta for my daughter. I didn't know what to expect. I had assumed it was another Sephora type store. I will say that I found Ulta disappointing. The shelves were empty and dirty. My daughter found a few things she liked. I found some random things on the sale stand. But overall meh, it wasn't a great shopping experience. At the end I was asked to give my phone number. I said no and my answer seemed like the worse answer in the world to give. Im not giving my phone number if I know that I'm not going to shop here often or ever. I just want my total and to leave. Dirty empty shelves. I don't want to give my phone number because I don't want to shop here. So just give me my total and let me leave. I don't need to be treated like I'm the ass. I'm the one paying and leaving. read more

rushed us out the store. The manager or whoever kept telling us every 5 mins we had 20 mins to shop until they close. It's never been that serious and clearly we already know we're on a time limit. rude asf. read more

Went in and got amazing customer service. I got color matched and recommended products I was interested in. I felt heard which was nice. I then went to go checkout, my total was $97 and I had a $50 gift card I just received for my birthday. The gal scratches for the PIN number and enters into the system. Not working and tries 4 more times with no results. She calls for her manager to come over, as she does the same exact thing. Zero help to solve this issue. I have the receipt of proof of purchase of the $50 gift card. She tells me to call customer service since she can't do anything. I'm very frustrated at this point, as I was excited to have foundation for my birthday lunch. The manager doesn't solve the problem, leaves to help another customer. I leave buying nothing and feel there should and could of been a way to handle this situation.. read more

Ulta Beauty - Foundation - Cosmetics & Beauty Supply Near Me - Concord, California

I went to get a TRIM on 2-8-25. I explained to the "stylist" LILY that I only wanted 3 inches taken off. I told her I had been growing my hair since 2019 and I needed to be able to put it in a bun for work (I am in the army). She then proceeded to take off 6 inches! Not only did she take off more than I asked her to, she absolutely botched my hair. As you can see, the left of my hair is CLEARLY longer than the right side. I brought that up to her multiple times and she brushed it off. And if you look The back she cut about a 2 inch notch out of the right side and the sloped the hair down to the left rendering the left longer than the right. What really pisses me off is when I first sat in her chair I asked "how much do I need to take off for it to be healthy?" Her response "7-8 inches" I said "I'm not ready to cut THAT much yet"...so why the hell did she remove 6 inches after I told her 3??? Her botched job had me go back the next day where Zephry (she was amazing and she is the reason I gave the 4 stars) had to take that short piece and cut EVEN MORE. I came in there with 23 inches of hair today on 2-11-25 I'm sitting around 12/13 inches. I 100% believe that LILY botched my hair in order to get her way. She was adamant about cutting 7-8 inches off even though I only asked for 3. She essentially forced me to do something I didn't want to do and had said "no" to MULTIPLE times. What else does that sound like? When you say "no" and the other person forces you to do something? Fucking shameful for that "stylist" to disregard a clients wishes, brush off the fact that issues are noticed and being spoken on, and to essentially go rogue and intentionally give me a bad haircut. If you get your hair cut here STAY OUT OF LILYS CHAIR Now let's move on to the girl who fixed the shitty job I left the store in tears over. ZEPHYR seen the mess and agreed it was a terrible cut. She apologized and said that she had to match the length to the notch. She constantly asked for my opinion and when I pointed out what I was seeing she took her time to try to see what I was seeing and if she was able to see it she tried her best to fix it without taking off more than she had to. When we had issues with the front (forgot to mention that LILI blunt cut the front when I asked her to blend it to the length so it all looks uniform) I asked if using texturizing scissors would help. Turns out they did and we were able to achieve the look i needed. ZEPHYR really was amazing with how attentive she is, how understanding she was when I explained one of the reasons why I didn't want to cut my hair, and she was very easy to work with. She is the sole reason I would ever consider returning to this salon. Although I was upset over how much more needed to be it off, I didn't leave the salon in a hurry with tears running down my face like I did after being in LILYs chair. read more

Ulta Beauty - Horrible haircut - Cosmetics & Beauty Supply Near Me - Concord, California

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I got my hair done by lily, I been coming here since 2022, she's amazing! Listens to me, and delivers exactly what I asked for!

This was my first time in ULTA and I had a great experience. A sweet, young lady named Kate helped me. She was so knowledgeable and knew exactly where everything was. I ended up buying way more than I planned but I love everything. So refreshing to have such great customer service. I'll definitely go back. read more

Wow are they having amazing holiday specials here! Fun store loaded with great items! Staff is very helpful! I loaded up on stocking stuffers! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Concord, California

This Ulta is part of a greater mall complex with solid stores. It's a large Ulta, which is neat and clean. They don't bother you too much which is what I prefer: to peruse on my own and ask someone if I have questions. It's laid out like a typical Ulta and everything was mostly easy to find. I also liked that the things that are on promotion are easily identifiable and the price is clearly labeled. I actually bought a brush set that was a really good deal. There was a queue to pay but it moved along efficiently. I look forward to coming back and getting the next good deal. read more

This has got to be the worst Ulta I have ever been to. Lazy employees, was looking to get perfume & one of the worker was apparently helping someone else so I decided to just stay in line for someone at the register to get me the perfume I wanted. They lock up the perfumes, so I'm sure that make their job 10x harder than what it already is. The lady at the register went to go look in the back then she came back saying there was no more, I told her there's literally 2 boxes in the LOCKED CABINET where the perfume is. Then she goes idk if I can sell you that.... I'm like wait what LOL. What's the point of locking it, it's literally not a display candy, you can't even smell the samples bc it's all locked, lol. But whatever I told her, it's coo I'll go somewhere else then she goes actually I can sell you it with a big ass attitude. This particular employee was Caucasian a bit big bone with a bunch of tattoos, close to her neck chest area. Look honey, if you hate your job. Just leave. I just felt like she felt like it wasn't her task or duty to grab me a perfume in the lock cabinet bc she was CASHIER. Ulta please train your employees more friendly manner because being nice goes a very long way. How sad, I hope her days get better! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Concord, California

9/3/2019: I wanted purchasing the Ceramic + Ion mid-size hairbrush and the Tony Moly hand lotion but, inventory was out for both products at the Colma/Daly City location; however, I did purchase the paddle hairbrush, Tony Moly's Rose stick moisturizer, and Tony Moly's eye contour stick at this location. Kimberly who greatly assisted locating the Tony Moly products I wanted, was so very cool calling the Concord Store location requesting holding the Tony Moly hand lotion on hold for me. Upon arriving on 9/4/2019 at the Concord Store location, I not only purchased the peach hand lotion but, I also purchased the peach face wash, Tony Moly's Rose stick moisturizer, and Tony Moly's eye contour stick at this location as well . . . I'll tell you the story behind purchasing two more later via Suites Of San Francisco's YELP REVIEW. Please keep in mind, I have visited the Ulta Store located in San Rafael CA a few of years ago; however, the Tony Moly products weren't in Ulta's 2016 inventory not until, Tony Moly announced a couple of months ago in July 2019, Ulta will be carrying Tony Moly's product lines. In addition, I'm familiar with Tony Moly products due to living in South Korea visiting the Tony Moly Store's Myeong-Dong District, Seoul, South Korea location so, upon running out of the tangerine and lemon lotions, I began desperately searching everywhere around USA for Tony Moly's products! Finally, I'm beyond elated Ulta is now carrying Tony Moly's product lines so, I won't have to purchase an expensive plane ticket fly to Seoul! read more

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we were having some problems with the website and so I decided to go in for my wife and try to buy the products that I had no idea about but I met Iesha And she was able to not only walk me over to the two products that I was looking for but she also found the other two products that I had online and was able to assist me in ordering them and having them sent to my house she was incredibly helpful she wrote down the order number it couldn't have been any easier Ulta is such a great place My wife is right. Iesha thank you read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Concord, California

RUDE STAFF - WOULD NOT RECOMMEND THIS LOCATION I placed an in-store pickup order at 4pm on a Tuesday and got there at 6:30pm - even though I didnt receive the confirmation it was ready. I figured I would go in and ask, because maybe I didnt receive the email confirmation. I went to the register where there were THREE associates and NO CUSTOMERS - they did not even look up from their computer screens; I was not greeted or acknowledged. I told them I had an online order and wanted to see if it was ready - they said they couldnt find my order. I provided them with the email confirmation and with an attidue from the associate, was told, they do not NEED to fulfill my order within the 2hr guarantee time. I have read the fine print: "Ulta Beauty is committed to having your BOPIS or Curbside order ready in 2 hours or less. However, Ulta Beauty BOPIS and Curbside orders must be placed by 6PM local time in order to be eligible. Otherwise, orders will be ready the following business day." I asked if I could go grab the items and they could confirm and mark my order as picked up. They said no and to just cancel the order. I explained I used a gift card and would rather not wait for the remaining amount to go back to my debit card. They were extremely rude (still not looking up from their computer screens). They clearly weren't busy since the store was empty and didnt offer ANY help or resolution. I have reached out to Ulta customer service and they said the manager would be reaching out to me - it's been 3 days and STILL, NO RESOLUTION! read more

Good store a good location and friendly service as well. You can find what you're looking for. Make sure you sign into the program to get points and also use the coupons as well. read more

I had a pleasant time getting my highlights done. I have to say Ramzee (Hairstylist) did an amazing work with my highlights. She knew exactly what shade to recommend. The proportion on the right amount to highlight was amazing!!!! Even my husband notice!!! I will definitely be re-booking with Ramzee. I love her personality and she really listened to what I wanted. read more

Every últa location I go to in California for some reason I get pampered by crew helping me finding stuff! Very different experience in New York last week when I went there, somehow California ulta locations has the best customer service you can ever find! I'm very impressed with a Californians customer relations skills! Thank you Brandon int he cashier and the lady next to him who recommended me the pimple treatment I myself will never ever find or has a clue which one. Thanks ! Súper positive I'm coming back there! read more

Ulta Beauty - Drive here to pick up my perfume I ordered . - Cosmetics & Beauty Supply Near Me - Concord, California

I love Ulta, but especially this location. The clerks are always very friendly and service is fast and parking is excellent. The store looks very organized and clean and always has great stock on all the items that I have ever needed! This is definitely my go to store and location for all my cosmetic needs. read more

I originally had a negative review from what happened at this location, followed by a positive experience today when I came back to this location, and the positive is what is making me give 4 stars. I made an online order earlier this week and although Pleasant Hill is closer to me (I am in Walnut Creek), the Concord location at the Willows had my item. Okay cool, no problem. I trecked over to Concord on 12/21, and when I walk in the store, there is a line about 35 deep or more. I get it, its the holiday season. I walk up the online order area (a designated area by the register, that has its own counter) and the girl at the register tells me that I need to get in the regular line because she does "not have enough people to man the online pick-up AND the registers". I felt myself get confused because I could literally see my order in the online pick-up. I had my ID out ready to go in my bag to show her. But I then assumed she might have to scan the item to check me out and it probably would be a time suck for her, so I told her I would come back. I walked out and came back and hour later and they were still busy so I decided to come back today. Today I go in and I am helped right away at online pick-up. I asked the girl who helped me today (a different person) if that was the protocol, long line = you have to get your online pick up by waiting in the regular line and she told me no, it was not and that online pick up is a priority so the girl who helped me might have been confused. The girl today was really sweet (gal that was working on 12/22 at this location). I hate sounding like a "Karen" but I worked customer service for years and to tell someone to get in a line of 35 people, to pick up an order that was ordered online sort of irked me. Especially after today I saw all the gal did was hand me my order after she saw my ID. I so get the holidays are busy and I tend to make excuses and let stuff slide but come on chicka, I could have just walked in the store and not ordered online if I was going to have to wait in that line. Anyway, redemption was made today! read more

The only reason Ulta is getting a star is because I have to put one. Today 1/9/2020 I walked and did not receive a greeting which I thought nothing of until a caucasian woman walked in right after me and she was greeted with a "hello welcome in". I then spoke to "Char" who was the employee greeting the customers and I let her know that I didn't appreciate not being greeted more than likely due to me me being a woman of color and I'd appreciate being treated properly and greeted along with every other customer. I also stated "It's almost as though you guys are trained to not greet us or speak to us but watch us" she stated she apologizes she must have missed me however I am a dark complected woman who was wearing a neon yellow jacket how could you have missed me. Ulta please treat all customers the same including BLACK PEOPLE it's 2020! As for Char do better and keep your racism outside of the job. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Concord, California

I got my hair done by Lilia and I unfortunately was very bummed out, as this was my birthday hair. While talking she was very nice but the first red flag was that she looked at the picture for a second didn't really acknowledge it and i was like oh she must be very confident. I did tell her I wanted to keep my dark roots and wanted a money piece in the front and it feels like i told her the complete opposite. I do want to mention i have black box dye so I knew I wasn't going to lift well but it is not at all close to what I asked for, at least the dimension. I paid for the service and she gave me a great haircut but the color was not it read more

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