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    Review Highlights - MAC Cosmetics

    Unfortunately, I don't remember the name of the guy that helped me,but he was the bomb!!!

    Mentioned in 2 reviews

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    SEPHORA

    SEPHORA

    (299 reviews)

    $$

    I love Sephora. Unfortunately, this location has rude management. Or at least one rude manager, I…read morethink her name is Jana. I had placed a large order from Sephora online. I didn't open one of the products - a tube/stick of lip balm - until a few weeks after it arrived since my prior lip balm hadn't run out yet. When I opened it, I discovered that the product was defective. Specifically, the roller was broken so it would not roll up or down. I took it to the Walnut Creek Sephora to try to replace it. I was told that the return window that apparently expired the day before, and they accordingly would not accept or exchange the product. I asked if they could make an exception given that the product was unquestionably defective and unused, and I had just recently opened it. The manager said no, absolutely not, and if I had a problem, I could take it up with their corporate office. I drove home, hopped onto Sephora's website, chatted with one of their employees via online chat and they helped me exchange the product in less than a minute, no questions asked. They didn't even mention that the return window had apparently closed. Not only is it irritating that the Walnut Creek manager refused to make an exception for a defective product, but what a waste of resources and what a way to contribute to the carbon footprint unnecessarily. I had to drive to and from Sephora, then package the item and drive it to UPS to drop it off, then have Sephora mail me a new box with one single lip balm. When the manager simply could've replaced it on a spot in the store. All for a $25 lip balm.

    During my trip to Cali, I got a tan & my foundation that I brought did match anymore haha. We took…read morea little detour and went to Sephora to shop for a new foundation shade, because no one wants to be flashback Mary. I went at opening time and ended up getting the NARS light reflecting foundation! I've tried the natural radiant longwear foundation from NARS in the past, but I think this one is my new fave from the brand. This lovely lady with a pair of stylish glasses helped me out with shade match & found me the perfect shade ;) I also got to pick up my birthday gift from here yesterday and ended up getting the trial size, travel friendly Burberry perfume. I am very pleased with my experience here at SEPHORA Broadway Plaza!

    MAC Cosmetics - cosmetics - Updated May 2026

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