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    CosmoProf

    3.5 (8 reviews)
    Closed 8:00 am - 6:00 pm

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    1 year ago

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    10 months ago

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    4 years ago

    The new manager is the best! She is very dedicated and knows the business very well. A positive addition!

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    5 years ago

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    19 years ago

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    11 years ago

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    17 years ago

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    SEPHORA

    SEPHORA

    (299 reviews)

    $$

    I love Sephora. Unfortunately, this location has rude management. Or at least one rude manager, I…read morethink her name is Jana. I had placed a large order from Sephora online. I didn't open one of the products - a tube/stick of lip balm - until a few weeks after it arrived since my prior lip balm hadn't run out yet. When I opened it, I discovered that the product was defective. Specifically, the roller was broken so it would not roll up or down. I took it to the Walnut Creek Sephora to try to replace it. I was told that the return window that apparently expired the day before, and they accordingly would not accept or exchange the product. I asked if they could make an exception given that the product was unquestionably defective and unused, and I had just recently opened it. The manager said no, absolutely not, and if I had a problem, I could take it up with their corporate office. I drove home, hopped onto Sephora's website, chatted with one of their employees via online chat and they helped me exchange the product in less than a minute, no questions asked. They didn't even mention that the return window had apparently closed. Not only is it irritating that the Walnut Creek manager refused to make an exception for a defective product, but what a waste of resources and what a way to contribute to the carbon footprint unnecessarily. I had to drive to and from Sephora, then package the item and drive it to UPS to drop it off, then have Sephora mail me a new box with one single lip balm. When the manager simply could've replaced it on a spot in the store. All for a $25 lip balm.

    During my trip to Cali, I got a tan & my foundation that I brought did match anymore haha. We took…read morea little detour and went to Sephora to shop for a new foundation shade, because no one wants to be flashback Mary. I went at opening time and ended up getting the NARS light reflecting foundation! I've tried the natural radiant longwear foundation from NARS in the past, but I think this one is my new fave from the brand. This lovely lady with a pair of stylish glasses helped me out with shade match & found me the perfect shade ;) I also got to pick up my birthday gift from here yesterday and ended up getting the trial size, travel friendly Burberry perfume. I am very pleased with my experience here at SEPHORA Broadway Plaza!

    Trio Skincare - The Trio of TrioSkincare

    Trio Skincare

    (196 reviews)

    $$

    Victoria reached out to my husband for another hydrafacial and he accepted. He came back after the…read morehydrafacial looking much better. The lesson we learned from all of this is that the hydrafacial is superior to other facials and allows for better extractions. Victoria's hydrafacial skills are fantastic. If my husband needs another hydrafacial which he probably will at some point then he will book with Victoria again. With Victoria's advice, my husband will switch to a different brand of sunscreen, one that is mineral-based which will be easier on his pores. Thank you Victoria for making a positive difference to my husband's skincare goals!

    I would not recommend this place for Botox. I started going here for facials last year and they are…read moregreat! Unfortunately, I got Botox and it caused me to have Ptosis (severe lazy eye). I am on week 3 of this and my Doctor said it will most likely last 1-2 months! I have cancelled so many events because I don't feel comfortable being around people looking like this. I also do most of my work on Zoom so this has affected my job (again, I don't feel comfortable being on camera). I contacted the place and even though they were nice about it, they would not refund my money. I know it is a risk anytime that you do injectables but to do this to a customer and then charge them $730 for it, doesn't sit right with me. Who cares if I signed something, you took $ for a service and then botched my face for most of my summer. Unacceptable. DO NOT GET BOTOX HERE!

    CosmoProf - cosmetics - Updated May 2026

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