I had such a wonderful experience at Sephora thanks to Gia! I had gotten some sun earlier in the…read moreday, so my usual foundation shade no longer matched, and Gia took the time to help me find the perfect new shade. She truly went above and beyond. Not only was she incredibly knowledgeable and patient, but she also made me feel completely comfortable even though I was dealing with a skin breakout and feeling a little self-conscious. She recommended additional products to help my makeup apply and wear better, and she even helped apply everything so I could see the final result. Gia was kind, professional, and genuinely cared about making sure I left feeling confident. Customer service like this is rare, and I'm so grateful for her help. If you visit this Sephora, I highly recommend asking for Gia!

Needed some quick concealer for the day after a dermatologist appointment. Walked in and was…read moreignored. Tried locating what I was looking for, but needed some help. After walking around for about 15 mins I asked a woman for help and she very coolly told me she was busy. Ok. So it's super obvious I was being ignored. All the women who received help were white and dressed nicely. I call this phenomenon being "Pretty Womaned", lol. In a past life, I was a makeup artist and worked on a couple of film sets. None of the professional makeup artists I worked with who had been in the industry for about 30 years wore any make up. And I stopped wearing daily makeup after dealing with some significant health challenges. Personally, I choose good skin care over caking my face with too much toxic makeup. The reason I bring this all up is...be nice to all the people. Not just the white fancy ones. Or the ones caked with product. You never know who the person is that just walked through the door. Won't be back xoxo

Love this store and their products. The staff are always friendly and helpful. I've been a salon…read moreowner and stylist for 17 years and had the spectrum of good and awful distributors. I like Basset and what they offer me and my salon. Thank you for being awesome.

Love this location / they always go above & beyond when I have a question or need help with productsread more

I went in to get foundation that I needed that same day. I use Fenty and didn't realize it was on…read moresale and stock was extremely limited. They didn't have the shade I usually buy so I was trying on different ones to see if I could find one that fit and that was in stock. Kimberly nicely approached me and started helping me try on the available shades, the one shade that fit perfectly wasn't in stock and we couldn't get it online either, but she was extremely nice to get me sample, that'll probably last me a few months since I don't do my make up often, and she also advised me to look in other stores since it was on sale. I was lucky enough to find it at a different store and snatched it quickly. Thank you Kim!

DO NOT GO HERE FOR ANY SALON SERVICES…read more Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else.

Yes, I do, but only because of 0wen, the wonderful Asst store manager at Kohl's in Pleasant Hill! I…read morehad a fantastic sales girl helping me try products in Sephora two wks ago, but after my daughters and i tried it for 2 wks neither of us three wanted to continue with the cosmetic! It was was very$$ to me! Two very rude sales people in that dept today refused to accept the return, but thank goodness Owen listened & did. He did save a Kohl's 84 yr old customer for future purchases! Kohl's has been my go-to store for years! Thank you, Owen!! I'll rate 5 stars because of him!!

When I am feeling ultra feminine I find myself coming here to buy myself something…read more Lately I have been stopping by just to smell the perfumes as I am ready for something new I think. So I come in, I spray myself good and I go about my life. If I am going to spend good money on scent I am gonna make sure I like it all day long! Haha This last visit I was in a mood and bought a new foundation and primer. I like it. Staff is friendly enough. Store is a mini so there are a few perfumes I wanted to try that they do not have. If you make an Amazon return upstairs you get a 10% off coupon so do that first. Also, join the little club and earn rewards and a birthday gift. I will keep showing up when I am feeling girly and want to treat myself! ;) plus, I still haven't found my new smell good, although I gotta tell ya, smelling different all the time has been fun.

If I could rate them zero stars I absolutely would. I've been getting sugared at least 6 years and…read moreI'm very aware of my hair growth. I just moved to California and since I'm familiar with this company I decided to try them out. At first the customer service was great. I got sugared on July 17th and reached out to them 9 days later because I was growing back hair. I can go 8 weeks without getting sugared and have less hair on my body than I do now. They don't advertise a 7 day policy but I reached out to customer service and they said because it was day 9 there was nothing they could do about it and it could be due to my hormones that the hair is growing back. I'm extremely frustrated because I know my body very well. I told them to cancel my membership and my next appointment. In doing so I received a message that said "let us make it right" and come get a FREE service and someone would reach out to me. I still have not heard anything back from customer service. I suggest finding a private practice because this is piss poor customer service at best. Also, their prices on the screen in the room do not match the pricing they charged me. When I alerted the sugarist she said the screen was wrong. Talk about false advertising.

Alaynah was such a pleasure to work with! She provided updated information on the sugaring process…read moreand was very quick and efficient. I appreciate her flexibility with me when I called ahead to let her know I would potentially be late. I scheduled my next appointment before I left! Looking forward to continuing this service as I e always been a fan of sugaring over wax.

I would like to take a minute to give a shout out to the girls at The Benifit bar in Macys Walnut…read morecreek Very professional Debbie with a great smile even with her mask on , who I feel makes me so comfortable with , and is quick and efficient. Maria has also assisted me in my brow needs. And again I feel very comfortable with how any concerns or needs are met . Iris as well is great with very precise in getting that shape that I am looking for in my brows . I am so happy I can one shop for any products that are recommended as well as getting my brows done Thank you

I had my eyebrows tinted at the Benefit Brow Bar and specifically asked for a very subtle, natural…read moreresult. I even told the technician the exact shade I use in Benefit's brow products because I wanted the tint to match that color. Instead, my brows were tinted significantly darker without anyone telling me that the tint they were using would not match the shade I had specifically requested. Had I been told the tint would come out much darker than the shade I asked for, I would have declined the service or chosen a lighter option. As someone with naturally very light eyebrow hairs, this dramatic change was the exact opposite of what I requested. When I contacted the Brow Bar afterward to ask if there was anything they could do to correct or lighten the tint, I was simply told there was "nothing they could do." It was incredibly disappointing to leave with a result I never wanted and then be offered no solution or support. My issue isn't that I disliked brow tinting--it's that I clearly communicated the look and shade I wanted, and instead received something completely different without any warning. I would encourage anyone with light brows to have a very detailed conversation and insist on the color they know is right before agreeing to a tint and to make sure the technician knows what they are doing and explains exactly what shade will be used and what the final result is expected to look like.

I was referred to Veronica from a friend. I reached out to her she was very professional and…read moreaccommodating. I went to her location she was on time so that was amazing. First thing I noticed is that the place was very clean. She has her prices up where you can see them. I really like that it's very upfront every service so you don't feel surprised. You can tell she has a lot of experience my wax did not hurt at all. Great prices and a nice clean place highly recommend her.

I absolutely LOVE Veronica's services! I have been going to her for several years now, and every…read moretime I leave extremely satisfied. Best results that last with a wide range of services that are perfect for any time of year! I would highly recommend!

I drive from San Francisco to Pleasant hill to see Caley. When I was working in LA, I would plan my…read moreappointments 3 months in advance so I could fly out. If that doesn't tell you how amazing this place is, I don't know what to tell you! Caley is an amazing stylist, conversationalist, and has a deep understanding of the chemical science behind hair Coloring. She has created the healthiest possible process for the color I want and my highlights always come out blonde and beautiful. Most importantly, she takes care and manages the integrity of my hair through this process. As someone that values community, I love coming here because Caley has such amazing clients and friends - this all shows what an incredible person and business owner she is.

Always always a great experience at the HELLO GORGEOUS boutique salon!!…read more Rosie never fails to bring my hair back to life and makes me look camera ready! Can't recommend this place enough!!