I love Sephora. Unfortunately, this location has rude management. Or at least one rude manager, I…read morethink her name is Jana. I had placed a large order from Sephora online. I didn't open one of the products - a tube/stick of lip balm - until a few weeks after it arrived since my prior lip balm hadn't run out yet. When I opened it, I discovered that the product was defective. Specifically, the roller was broken so it would not roll up or down. I took it to the Walnut Creek Sephora to try to replace it. I was told that the return window that apparently expired the day before, and they accordingly would not accept or exchange the product. I asked if they could make an exception given that the product was unquestionably defective and unused, and I had just recently opened it. The manager said no, absolutely not, and if I had a problem, I could take it up with their corporate office. I drove home, hopped onto Sephora's website, chatted with one of their employees via online chat and they helped me exchange the product in less than a minute, no questions asked. They didn't even mention that the return window had apparently closed. Not only is it irritating that the Walnut Creek manager refused to make an exception for a defective product, but what a waste of resources and what a way to contribute to the carbon footprint unnecessarily. I had to drive to and from Sephora, then package the item and drive it to UPS to drop it off, then have Sephora mail me a new box with one single lip balm. When the manager simply could've replaced it on a spot in the store. All for a $25 lip balm.

During my trip to Cali, I got a tan & my foundation that I brought did match anymore haha. We took…read morea little detour and went to Sephora to shop for a new foundation shade, because no one wants to be flashback Mary. I went at opening time and ended up getting the NARS light reflecting foundation! I've tried the natural radiant longwear foundation from NARS in the past, but I think this one is my new fave from the brand. This lovely lady with a pair of stylish glasses helped me out with shade match & found me the perfect shade ;) I also got to pick up my birthday gift from here yesterday and ended up getting the trial size, travel friendly Burberry perfume. I am very pleased with my experience here at SEPHORA Broadway Plaza!

This store is magical with all the amazing items and fragrances! Everything is beautifully…read moredisplayed! Lucky for me Dan was there to help me with suggestions. I also found out about the party's that can be held there.

omg i will definitely be back!!! anthony was the best help…read morewhen it came to finding products i liked especially with this being my first time at a lush store. he was very considerate on scents and textures that i liked which made me feel very comfortable. we bonded and vibed with eachother well and i cant wait to go back again!!

This review is specifically for my stylist Max. Max is an incredible hairstylist!! She gave me the…read moreperfect shade of hair color a midnight violet. She is so easy to talk to and understood everything I wanted done. The stylists I met there Julia and Gina were so great and supportive. I had such a great experience! So, thank you Max for giving me a confident booster!! Max is now my stylist and will be going to her for any hair appointments.

Got a butterfly cut + wash with max and it was great!! They were super nice and friendly.read more

Both Citalilly and CoCo - were amazing. Citalilly was super patient and helpful in assisting me…read morewith Vitamin C skin products. She knew the products very very well. I am definitely buying products from Blue Mercury! I enjoyed brief conversations with other enjoyable staff and/as CoCo was helping sign me up to be on mailing list. Plus the results of the products are beyond my wildest dreams. Thank you, Blue Mercury!!

I would rate this location even lower rating if I could. Bluemercury Lafayette is walking-distant…read moreto where I live, but I would rather drive to the other location in Rockridge. Never felt welcomed or acknowledged every time I walk into the store. The store manager never smiles and always gives you an insulting look. I'm sorry. Bluemercury is somewhat a high-end cosmetic store, but unfortunately her vibe doesn't belong there.

I love the service here, always taken care of and nobody tries to upsell me in anything that they…read moredon't think would benefit my specific needs. They are patient not trying to rush me through, and their level of service around prescriptions, rescheduling, and general accommodations is next level.

I have no idea why I haven't written this sooner--Walnut Creek Aesthetics is truly my happy place!…read moreEveryone here is so kind and incredibly skilled at what they do. Krystal at the front desk is always so helpful and makes booking all my appointments a breeze. I've seen Ashley for facials and lasers and she is AMAZING. She's a wealth of knowledge, and I love how invested she is in my skin. She's been helping me with my melasma and sun spots, and I've noticed a huge difference after just the last three appointments. I also see Shahdi for lasers and microneedling, and she is incredible--so kind, attentive, and knowledgeable. She answers all my questions and puts me completely at ease. I get so many compliments on my skin and send everyone here. They really are the best!

The person that assisted me was amazing and patient. She's an African American lady named Tywana…read more(sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way.

Popped in searching for the forvrmood She Was Here fragrance, and BAM, snagged it at this location…read more They keep the fragrances stocked, though the Rhode runs out almost immediately after each weekly shipment. This is a good location alternative to the WC store, if you're looking for a low guest to consultant ratio.

As my wife entered through the Nordstrom's door, I said, "You have a credit on Nordstrom." She…read morereplied, "Not for long." When she hit the shoe department she lit up like a Barbecue Restaurant on a backroad in Tennessee! The people in lady shoes are nice. I buy my shoes from Robert in men shoes.

Terrible experience with Nordstrom. Ordered a pair of shoes for my wife's primary Christmas…read morepresent, which were set to be delivered to Broadway Plaza on the 24th. My card was charged, and I was emailed order confirmation. Two days later, I receive an email cancellation. After calling in, the rep informed me that another store SOLD the shoes!! Also, that I was out of luck and would not be given any store credit to add insult to injury. Never going to shop here, and will recommend to my friends and family that they all avoid the place. Absolutely horrific customer service.

Honestly, I went to this location on 2 occasions looking for a Bobby Brown concealer. I went weeks…read moreapart from each other and they did not have it in stock. I had to drive about 20 to 30 mins away just to purchase. I'm giving them 3 stars because of that and because it seemed like they hardly had inventory of quite a few items. Also, during the last visit, it seemed like the floor associates were more invested in talking amongst themselves than supporting customers by floating through the store. They were all huddled in the front of the store, off to the side... conversing. That did not look good professionally in my opinion.

I went it to get a haircut from Zephyr. We had a short consultation to learn more about the haircut…read morestyle that I was interested in and what I was not interested in. I asked for three inches off and it is exactly what I received. My hair feels lighter and healthier! Zephyr also styled my hair with the diffuser which was a first and I loved it!

I highly recommend Le Caprice. They have a great variety of treatments and they add new ones all…read morethe time. The quality of the products they use are exceptional. If you want to look like your best self without botox, fillers or plastic surgery, this is the place for you. You can either buy one treatment or do a package deal. The aestheticians are all lovely and very good. I first found them in the beginning of 2020. Still going and enjoying every treatment.

I purchased the facial packet for $700 and was promised the moon. I was told that I would have a…read moresecond facial analysis at the end to compare the results With my first one. I must admit that with the exception of one treatment, I was not happy with the process. All treatments were inconsistent and different from one another. Some included hands and arms and some just arms. One included neck and base of skull. The others did not. I have wasted some money in my life time but this was by far the biggest mistake and waste of money. Trying to sweet talk mature female citizens into buying a packet should be against the law. I witnessed on 3 different occasions when the manager used his honey dripping talks and gestures on older women. A simple look into his client history should show some proofs.