Was looking for help- she showed me were it was and said to find her if I needed anything. She was behind the register (another worker with her) so I stood in line. Got to the other associate and said I needed a tarte product but none on the shelf, can they look in drawers. She said I would have to wait until the line goes down. I asked if she can look up if she had it and she said I would again have to wait. I already waited. It's Monday at 1pm... 2 people at register, one doing an online order for someone else and 3 other customers needed assistance. When she told me I would have to wait until everyone in line is rung up, I said, never mind and walked out, so did the 3 others waiting for help. I know it's not that associates fault, management saying stay at register, but no one able to help any of us? It was a bad scene, tacky and could have been handled better read more

Bought a Dr Gross led mask for my sister 3 weeks ago when she returned it the Sephora in Concord Ca in La veranda center the gal behind the counter said I can't give you your 499.00 and change in cash back only a merchandise gift card. When she asked to Speak with the manager she said I'm the manager ?. So she and her friends drove to Walnut Creek and returned it no questions asked !!!! Shop At Sephora Walnut Creek , CA they have zero attitude read more

Your typical Sephora with a variety of skincare, makeup, and hair products. I've been here a handful of times and staff has been friendly with every visit. Sometimes it is difficult to locate someone for some help, but it is understandable as this location does get busy. This location is also smaller than other Sephora stores in the area, but still well stocked for the most part. Lastly, there is a huge parking lot avaliable as it is located at the Verandas, however, parking can be very tricky especially during the weekends. read more

So, I used to love makeup, but I really stopped wearing it due to preference. But I finally budged and anxiously went into Sephora yesterday and tried to start my makeup journey again. So I asked to be shade matched and I was paired with not only the most SWEETEST girl ever, she also really made me feel comfortable while also spitting some facts about all the products I questioned. And I happily purchased all things she recommended oh AND she categorized my skin tone as "golden" instead of "yellow" like most advisers do! I felt so taken care of and comfortable and now I have my perfect makeup routine thanks to @ Carsheala!!! (If you guys go to this location, please ask for her! The most sweetest and best beauty adviser there!) thank you girlie if you see this! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

This review is for Brandy Rock-she has done my make up twice now and is so amazing! She doesn't rush and she is very detail Oriented. She is also super sweet and gives honest feedback. read more

Workers are not doing their job with compassion. I wouldn't shop from a place that doesn't make me feel pleasured. Won't come to this location. read more

Yesterday, I went into store to return a product I wasn't happy with. Sabrina was giving me an attitude/ kinda talk down on me because it's almost 60 days since the purchase date. But her attitude changed when I bought some products later that same visit, a little nicer. She didn't even know that the urban decay shapeshifter palette was half off this week and rung me up for full price the first time smh. I had to ask her to check for the sale price. If you work at Sephora you should know the promotions going on in store each day; this includes the store manager (she didn't know either). The upside for this visit is Brandy! She was super helpful and recommended primer, eyeliner and foundation for my skin concern. She gave me samples without making me feel bad about it. If upper management is reading this review she needs a raise, big time! I usually shop online but will come back to store just for Brandy's excellent customer service. Hopefully she'll be working there next time! FYI the Marc Jacobs ultra skinny gel fineliner Brandy recommended is amazing. You should try if looking for a smooth waterproof eyeliner. read more

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i had a bad experience at this location a few months ago so ive been avoiding coming back but my friend wanted to. the associate that helped me pick out a product was really nice and i love what she recommended. thank u pretty! read more

Great to finally have a full sized store nearby. They have Apple Pay and don't forget the 3 free samples. It was packed today (weekend) so be prepared to find parking. I wasn't able to find a foundation shade but a sales clerked helped me ASAP and I was able to walk out with everything I needed. A fave is the perfume wall. Or the fact that one is able to try on just about anything prior to purchase. I love love love Sephora. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

Very busy at times and there may be a line to enter as there is a limit do to Covid protocols! They had security at the line on the weekend making sure everyone was in line properly! There is also curbside pickup! I preordered and was able to pick up and pay at a table that is set up at the door. Sadly i did not know i could just walk up as there was no sign and employee was not asking so i waited in line and then found out i could have walked up to pick up and pay. Staff was wearing masks and gloves. Hand sanitizer available! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Concord, California

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First time in a Sephora store. Looking for a simple lipstick or gloss for a special event. The sales associates were not helpful at all. I showed a picture to give a better visual of what I was looking for. Neither of the sales associates bothered to help me find what I was really looking for. She offered one suggestion and that was it. I asked another associate for help and she brushed me off as well. I don't know the protocol in the store. Is the goal to help newbies? Or is Sephora the go to for seasoned make up wearers? I left out of there frustrated and still no product to wear for my event. I've worked in retail and you can tell who's a newbie and who isn't. The store wasn't that busy. I felt these two ladies could've been more helpful. I really went into the store to purchase something really nice that I can wear over and over. read more

Uggghhh male employee ruined my bday. Cane in for my bday freebie and he says they dont have any birthday packs at the moment so I can either add 250 points to my account or wait for products. When I asked him how long could the wait be , in a very non caring tone" I dont know, maybe the end of the year, just dont know." When I was about to ask if I wait that long would my bday in Sept be honored, he cuts me off by saying or "you can check other stores since stores have different inventories." In the same rude tone. Thanks for a happy birthday Sephora.... read more

I'm tired of this at every damn sephora they employees literally stalk you and annoy tf out of you asking do u need help 20 times and following you around i get it u need to do ur job but let ppl shop in peace without making them uncomfortable i read more

I'm not one for Yelp reviews but I was incredibly impressed by employees who were super helpful. I was helped by Irma and she was absolutely wonderful. She was super knowledgeable and most importantly HONEST. She didn't oversell me on anything, she was transparent when it came to answering my questions and best of all she WAS NOT PUSHY! She was absolutely delightful and made me feel super confident with my purchases. She is a great asset to the Sephora team and I truly love this location. read more

Omg! This location never fails me! Every time I'm in need of service, the staff here always comes through!! Today I encountered Giselle. She was so sweet. she really knows her stuff. That fact that she actually tries the product and shares her recommendation, tells me how dedicated she is. I really appreciate her and the people at this store. Will always be a returning customer and beauty insider. read more

Most staff had bad customer service except one that took the time to help me. Thank you Jasmine!!

I always come back to this Sephora. Service is always super friendly and have staff all around for help! Today I got helped by Francesca and she was the sweetest! Im not too familiar with a lot of brands but she gave me her honest opinion on everything I needed and just made the experience even more lovely! Thanks girl! I will being checking to see if she is working whenever I go in! Honestly all the staff in there are always super nice and always smiling, very genuine! read more

I AM DONE WITH SEPHORA AFTER BEING A PERSONAL AND PROFESSIONAL CUSTOMER for 20 years. GO TO ULTA INSTEAD!!!! I have been a Stylist for over 35 years and shopped at Sephora for myself and MORE THAN 1000 CLIENTS for about 20 years. My client base is SF Bay Area and Southern California. As such I've taken clients to numerous Sephora locations. The service and makeup instruction was stellar for about the first 14 years. Over the last 6 or 7 years the service, buying, (stock replenishment), makeup services and policies have done nothing but GONE DOWN HILL. The last few years I've had numerous clients that have had bad experiences with service and 'makeup service'. Additionally, one of the products I've used for several years and is very popular is only stocked about every fourth time I go in the store to buy it. Being a 'Color Specialist' I always buy makeup in person, not online. Due to the fact this product is seldom in stock I buy two when they have it. Recently I used the second one I purchased about six months ago. It was a high end brow whiz product about $40. The 4th time I used it screw out brow whiz broke about half way down inside the plastic applicator. I went to the Veranda Sephora to replace it as it DID NOT PERFORM PROPERLY. I was told by the manager, Tiffany, there was nothing she could do because it had been purchased more than 60 days ago. It had been purchased more than 60 days ago due to the fact that the buyers clearly DON'T KNOW what they're doing since it's out of stock 75% of the time!!! That tore it for me both personally and professionally. I AM DUNNNN. As of today, going forward I will only be buying my cosmetics at Ulta which has more brand choices and now better service than Sephora. Additionally the buyers KNOW HOW TO KEEP PRODUCT STOCKED! If they're out, they will send it to you free of charge, and if it doesn't perform they will replace it or refund your money. SHOP AT ULTA. read more

I picked up my order on November 6 2022 with a bad experience. No sign for an online pickup area in the store. I was waiting in line to pick up my order and the lady tell me to go back to the front of the door. She already will let others sell person will help me out in the front. I walked up to the front door next to the makeup service two ladies just talking and I think she saw me without knowing I was invisible. I had to call them two times. Bad customer service. read more

This review is for Tiffany and if there's more Tiffany's there then this is for the Tiffany with the glasses... hopefully there's only one, because she seems like one of a kind. Im not afraid to admit, I dont enter Sephora locations often... I think I can count on one hand how many times I've walked into one but this particular visit I was looking for lip scrub and face wash, the kind you want to pay an absurd amount of money for instead of just going to Target. As soon as I walked in Tiffany took me to the lip scrub and gave me suggestions. She was very confident in what she was selling me and I believed everything she said. Next we discussed face wash, she asked me what kind was I looking for and TBH I wasn't aware there were so many options but she talked me through it and made a suggestion I didn't hesitate to buy. Im a few days out from trying to two products and I really like them both. I can see and feel the difference i was looking for and Im super thankful for her kindess and knowledge. I don't plan on visiting Sephora often but whenever I do, it'll for sure be this location. read more

Excellent customer service. The staff is helpful and ensure you get the right product. I left the store super satisfied with my purchase! You should check out this location! read more

The parking on the weekend is ridiculous. Don't even try to come here. You will be angry and frustrated and swear a lot. The store itself is fine. It's smaller than most Sephora stores, but still relatively well stocked. Staff were pleasant and helpful. My return went without issue and I was able to buy the products I wanted. I would probably not come back to this Sephora because of parking and it has a more limited array of merchandise. read more

I am not a huge makeup wearer just the basics to nothing really but I stopped in here with my sister looking for a primer and translucent powder. We walked around for a bit trying to figure it out ourselves. We got hello's from the workers but no one offered to help. Finally we asked for help. The girl we got was suoer helpful! She asked a lot of questions to find out the reason she wanted yo use it for, her skin tyoe, her normal routine and some other questions. She had a few options for each item and went over them and their pluses and minus. We ended up leaving pretty happy and hopefully perfectly tailored items to her! read more

So I disputed the perfume they wouldn't return and.... the bank gave me my $$ back! So there!

No complaints about this Sephora! I'm so glad a Concord location opened, so that I can gleefully avoid the Walnut Creek store. A single large and dedicated parking lot in easy walking distance, far friendlier employees, great organization and layout. Anything I could gripe about fits pretty much every Sephora you could ever go to - yep, lots of high priced items. Check, lots of very pretty and mildly snooty employees. And 100% packed with lots of annoying young people, their target demographic, standing around playing with makeup and blocking the view of the serious shopper. What can we do, makeup is fun and its just the way it is. :) Thank you Sephora Concord, I'll be back for sure! read more

I love Sephora but this one is not a good location. They have security at the door. You'll be followed around and you're not allowed to touch anything. You have to state what you're there for before they let you in. Basically, it's a very unwelcoming feeling that you get going in there. They might as well tell everyone that tries to enter to go home and shop online. When you do want to purchase something, you must wait for them to be done standing around. They don't seem to need the amount of employees they have as most seem to be walking back and forth or standing around the store trying to look busy when they only have 2-3 people in their store and no one in line. read more

This place is consistently a mess and always out of products. Doesn't matter the day of the week, they are always out of the popular items and understaffed. It's the only Sephora in the area and it's always a huge disappointment. read more

This rating is for Vanessa at this location. She was the only employee on the floor and was absolutely amazing. It did take some time to get help but Vanessa was very helpful and extremely helpful. She made sure we had everything we needed with advice and tips. She definitely deserves the recognition for her services read more

Where to start?! I'm a longtime Sephora client. I love all Sephora's- mostly due to their customer service , cleanliness and high-end selection. My daughter Sophie who is 9 has gone with me on many of my shopping trips and for reasons of her own (staff letting her get lip glass samples, staff letting her try on pretty pink shadows, etc...) she has fallen in love with Sephora as well!My daughter turned 9 on Nov 29th and instead of a birthday party I thought it would be fun to take her best-friend to a Sephora for mini makeovers! I contacted Ayshe at Concord Sephora and instantly was put at ease that this would for sure be Sophie's most memorable party ever! Not only did Ayshe respond promptly to my e-mails- but she allowed me to text her and once even face-timed so I could see some of the stuff I was buying for the girls' goody bags! Pre-Arrival: For a few weeks I was in contact with Ayshe about things she was willing to help me with. For instance she set up balloons, dishes of candy and plastic champagne flutes n& sparkling cider. All at my cost of course. We discussed goody bags and timing. I was beginning to look forward to it more and more! I got text messages clearly stating the time we should arrive. It was professional and organized. I was 100% at ease. Arrival: The new Sephora store is stunning! I was greeted instantly and shown to our stations. JoJo was there waiting and helped get the girls situated. We talked about what they wanted and she set out to pick out colors. The girls were in heaven! Ayshe was there with iced apple cider and treated the girls like royalty. I left JoJo to it and went to walk around and shop. Everyone was so kind and helpful and I had a few samples made up and bought a fe things for myself. I checked up on the girls, took photos and watched them smile the whole time ear to ear! Ayshe was a constant during this event. She made sure we had what we needed. Her staff was full of positivity, energy and an eagerness to help. When it was time to leave Ayshe presented the girls with their goody bags she had put together and the girls were on cloud nine! The location this Sephora is in is so pretty. It's surrounded by restaurants and shops. It's especially lovely right now during the holidays. I highly suggest visiting Sephora (ask for Ayshe or Jojo! They are wonderful!!!) and walking around the shopping center- eating and doing your christmas shopping! This was the birthday to remember, all thanks the Concord Sephora Diamonds! Thank you!!! read more

Giselle was amazing! I came for an instacart order and she was such a blessing! Made a 20 minute looking around to 5 minutes in and out!

Had the best experience at Sephora a few weeks ago. I had been looking all day for a certain cologne for my husband. I called Sephora and Kenei was happy to check if they had the item and help answer any of my questions. I was lucky enough to have Kenei when I was checking out as well. He provided the best customer service. He was patient, informative and helpful, made sure I signed up for the Sephora points program as well He made my experience so pleasant and I will be back to shop at this Sephora location. read more

I had to get some light foundation done for a photoshoot (I'm not familiar with makeup products at all), and was so grateful for Keke's expertise and assistance. Keke was super helpful and applied the foundation for me to get the look I needed. Thanks again so much! read more

Went in to browse for skin care products on my lunch break. No one asked if I needed help or anything but after 10 minutes of being in the store, I was being followed by MANY workers. Felt uncomfortable for just looking around the store with products in my hands as if I was going to put something in my bag. Luckily I found what I needed and checked out quick. Will not be returning to shop here even though I work in the plaza If I could give a zero stars, I would read more

Hire people that actually know what they are talking about I came here looking for a good mascara and was told the hourglass was the best Every time I use it my eyelashes fall off! Just because someone knows how to do their make up doesn't mean they know about products and how to properly assist customers Get it together! this place and it's shitty employees are a joke! Your better off picking things out on your own even if you don't know anything because there's no difference when asking one of those idiots to help. Not even worth 1 star at all! read more

i went into the store , mind you I go into this store a lot. The customers are all so nice and welcoming but this one experience I had was absolutely horrible. i walked in and this tall, bald, caucasian man. He had a ear piece or like a Walky talky in. he kept looking at me and following me and made me so uncomfortable. It was so horrible. As a women I wanted to feel comfortable buying the products I wanted to buy but he just kept making me feel so uncomfortable so I just left. read more

Customer service is SERIOUSLY lacking. I actually work in the mall so I come by 2-3 times a week and no one ever speaks. Rarely can get help and today took the cake as their "security" kept staring me down around the store but not saying anything, not even a hello, until I was walking out after wiping my hands with the round puff and as I was walking out he finally says "the trash is over there" pointing to a trash in a corner. I'm done with this location and it's literally a few buildings from me. read more

I found what I needed during my visit and had no shortage of help from the associates. Tiffany helped me get matched with a foundation exchange I was doing. When I decided to get more makeup, Carmen helped with matching and some application tips (I'm not super skilled at makeup). When I decided to revisit my skincare routine, Keke was at the ready and talked me through multiple types of active ingredients. I didn't feel overlooked at all and will be visiting again. read more

What I initially came in for was my birthday gift. When you sign up to be a Sephora beauty insider you get a free gift during your birthday month. You usually get two pick between two different options. I got to choose between a moisturizer skin care set or a Kat Von D set of samples makeup. I went for the Kat Von D because I have heard the rave about her powders and highlighter which came in the gift. When I came in I was looking for a couple items that I have been wanting lately. I watch YouTubers and they recommend different beauty products so I wanted to come and see what I liked and what would work for my skin. I was looking for a primer and translucent powder. I was walking around for a bit before I approached a employee for help. Usually when I come to makeup stores I always feel like they don't want to help me. However once I made the first move the lady that worked with me was very informed on the different products and brands. I wish she suggested products that were not as expensive but I understand she's trying to make sales.... and I still bought it so....haha. However I did buy the products I did because they were such great formulas that were clean and light. If you are looking to buy less expensive makeup I would go to Ulta or CVS. Don't forget more expensive doesn't always mean better quality ‍. I ended up with the too faced primer and the Laura Mercier translucent loose setting powder. The only reason I did not give full stars was for the employees being reluctant and not fully wanting to help me when I first came into the store. read more

This staff is the best!! It was worth the drive since fairfield was closed. I came in 4 different times trying to find the perfect foundation. The manager Catelynn, gaby, brandy and Liz are amazing. They were patient super helpful, and knew their stuff. Even during covid, in hard times, they still are trying to help you look your best. Keep it up with the positive attitudes ladies. You have made someone's day. I left super happy. Even when fairfield opens back up. I would definitely be driving back instead. :D read more

Today I went to Sephora looking for a couple products mainly skin care items, but I wasn't so sure exactly what I needed until associate Sabrina came to my rescue She was so helpful, super informative, and really nice! Definitely made my shopping experience fun! I bought some great products she recommended for me to try for my skin type! Thanks Sabrina! read more