A great store. This review is strictly for their return policy when you buy items online. You cannot return the item to the store. I learned that you'd have to return them via mail (fed ex) which you have to pay for, it's $7 that comes out of your expected refund. You'll have to package it in a box and go to fed ex and it takes a week at least for them to receive it - it's in New Jersey. Then several more days for them to process the return (I'm at this stage right now with my online return) and a few more days to see my refund. What a HUGE hassle!!!!!!! I don't really shop here - I have done so once in the past (last year) in store during a sale for a down jacket which I have to this day and is one of my favorites, very lightweight and keeps me warm. Now I know better than to shop online - or be mindful of the exact size I need before ordering. read more

I came here to get some steps in and visited Uniqlo, cool store. Some clearance items, but I didn't really need anything. However, if I do, this is one of my go to store for intimate wear and lounge wear. Great selections of outerwear as well. read more

First time to shop in here. Just purchased some not on sale undergarments. It's the self checkout counter that amazed me! I was looking for a scanner to run thru my merchandise and had to ask help. I was told to just drop all of my merchandise in the enclosed bin. I did and all the items appeared on the register screen ..wow!!!! Technology gets better for express checkout!!! Amazing!! read more

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Not sure what's going on with this store, I came yesterday and today and the store is closed?

I had to return a sweatsuit someone gave me for Christmas that didn't fit. Let's start with the good, y'all: - The staff member who assisted me was willing to allow me to exchange the merch sans receipt. - The staff member who assisted me was not a gargoyle, technically. - The store was relatively clean and tidy (although this was at 10:02 A.M., two minutes after they opened.) - Some of their clothes are cute! (When in stock.) Let's move on to what wasn't working for me: - The staff member who assisted me may not have technically been a gargoyle, but he was basically a statue engrossed in his phone/iPad thingie unable to move, so he could have been. - They didn't have ANYTHING left. Granted, this was at the beginning of the year, just after the holiday sales stripped every store of every item everywhere. But they were so bare bones I kind of wondered why they bothered opening their own doors that day. - Girl, if I have $1 change in a damn merchandise credit, give me my friggin' dollar bill and let it go. They legit gave me a $1 Uniqlo gift card, which essentially guarantees that you have to BUY something you wouldn't have previously spent money on just to use a damn $1 credit. The result: I'm still waiting to get a better idea of what Uniqlo has to offer me, because it can be pretty inconsistent. read more

One of the female staff with black hair is extremely rude here -- two instances I've seen her here, both with bad attitude from her.

9/4/2019: Please understand I do like Uniqlo but, the US Stores' inventory sadly lacks the excitement and pizzazz unlike, the Uniqlo Stores I've visited in Seoul, South Korea and Shibuya, Tokyo, Japan locations. Moreover, not only this Uniqlo location lacks the inventory choices but, also the Emeryville and San Francisco locations lack the colorful, clothing designs and offer different textile choices. Since returning to USA in 2011, I must admit I have only purchased five items from Uniqlo Stores: Two dresses I purchased online and the remaining three items-one item purchased at Sun Valley Mall, one item purchased at Emeryville, and one item purchased at San Francisco during their grand opening. If, Uniqlo offered the Far East Asian inventory within the US Uniqlo Stores, I'd probably purchase more items yearly than just purchasing the five items, since 2011. My request to UNIQLO Corporate Office is please offer the newest, updated inventory offered at the Far East Asian Stores in USA and London UK (I didn't even bother checking in due to the UK London Store egregiously was lacking inventory!) because I know USA and UK Customers don't know Uniqlo's inventory not unless, they've traveled to the Far East Asian Uniqlo Stores! read more

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All Uniqlo stores are an excellent look inside and outside. This one in Sunvalley Shopping Center is no exception. The store is spotless. All merchandise is very well displayed. Shopping in Uniqlo is an enjoyment! The store layout is pretty much the same as before the pandemic. The clothing they carry is similar to a few years ago. They're mostly very simple and comfortable designs. One of the significant differences between pre-pandemic and post-pandemic is the prices. The price of most of the items is higher than before. Also, they have way fewer items on sale and almost have nothing on clearance anymore! No more bargain items now! I still like comfortable clothes from Uniqlo. But I don't have to motivation to shop in the store anymore without the bargain items! Lol! read more

UNIQLO is the best place for one of a kind graphic tees. I love graphic tees so much that their tees are designed based on pop culture, anime and more. I believe I was first introduced to this store back in 2014 when they opened in Sunvalley Mall. Their graphic tees are always eye-popping. Just to name a few, I have Uniqlo graphic tees based on Bleach (anime), BT21, Doraemon and Snoopy. But I have more than just their graphic tees, I also have a light pink short sleeve t-shirt, a pair of jogger pants and a dark blue women's v-neck. read more

Friendly staff and greeters. When I purchase my clothes online, Concord Uniqlo is my #1 pick! The store is always clean and well organized. They offer a wide variety of promotional items and have terrific app deals. Download the Uniqlo app to score free gifts and discounts. I would like to thank Concord Uniqlo for staying in business! #ThankYouThursday read more

Drove to a few Uniqlo locations trying to find my size. Chris was super efficient and helpful. 10 stars for the customer service!

Quality and well made, well sewn garments - I buy workout clothes and in the fall love buying their flannel shirts and jeans. Their items are great value and priced well. If their clothes arei good enough for Roger Federer they're good enough for us. They also last a long time. I've had some of their jeans and tops for years! read more

I am very upset with Uniqlo. I ordered and had it delivered to the store. Because it was a birthday gift. It never arrived. Even after 20 days. And don't think you're going to call the store. Because they have no phone. Everything is done by email. Once you get through by email. I literally emailed them five times. Same message get back to you 1 to 2 days. Had to cancel my order. Upset because some item sold out. But I was able to get some items again but this time having it delivered to my home. Lets see if it gets here. And I'm still waiting for my card to be credited. read more

Rant for the day. Uniqlo will NOT allow you to return an item if you purchase the item at a different store location. So now if I want my refund, I need to drive 50 miles to return it. What are Uniqlo thinking Like there stuff, but now we be very selective of my purchases Not happy read more

I need to shop here more often! We had such a pleasant experience looking for graduation clothes. With the attempt to start shopping early, I purchased suit sets, vests, polo shirt, and slacks from Nordstrom and Macys. All had to be returned because my 13 yo son all of a sudden had an opinion! LoL. Actually it was exciting! He didn't like the soft, wide-baggy, black slacks from Big Boys, size 14, anymore. Even when the polo fit, it did feel kiddie-like and loose/big everywhere coz he's skinny. The neck and arm length fit right so you can't go smaller. I didn't like the clip-on tie ensemble anyway. My son wanted a tighter fit pants and slimmer shirts. I knew that style was more from the Men's department. A little worried because he's in between Youth and Men's right now. I tried looking online for really small sizing in Men's. Glad that Uniqlo had dressy clothes in Men's XS(similar to size 14Y: 60-64" height, 29 waist) with just 5 days away from graduation! At the store, I explained to the sales guy what we were looking for. He was very informative and helped us narrow the selections by describing each style and fabric. I grabbed black, grey, navy pants in 28 & 29 waist. He said all the length were 34 because they alter to size. Isn't that brilliant?! They had XS button up shirts with fresh exciting prints. I chose the one with flowers, but it didn't look feminine at all. It was stylish, young, and fresh...not Office-like for my young boy. Anyway, first try was a charm! Size 29 fit like a glove and they had it altered and ready the next day!!!! Thank you Uniqlo for the amazing style and great service! read more

UNIQLO - XS Navy floral shirt and 29W grey slim pants from Uniqlo - Women's Clothing Near Me - Concord, California

Love the Brand - fell out of love with shopping in this store at Sunvalley, Concord because - I was made to feel as if I could be a shoplifter. I selected the two shirts I wanted to buy, but first a trip to their dressing room to try on shirts. I waited for a sales associate before going to a stall. The employee , without being cordial took my shirts from me, told me she would take them to the dressing room stall for me and patted down the shirts to see if they may have contained something ( I'm guessing) , did not hand me my garments back , just placed them on the bench of the stall and walked away. I felt uncomfortable, alienated and singled out. As I write this , retail is in crisis mode because of the high retail theft that is currently taking place. However retailers cannot alienate the innocent shopper . I will not return to this store.!! read more

This review is for Uniqlo in general and not the store. The store and customer service at this particular location were spot on. However, Uniqlo sizes don't match the American standard sizes. For example a medium t-shirt from Gap would be considered a large at Uniqlo, it's a slight inconvenience but if you ordered clothing online I see how that can add some confusion. I wish there was a standard sizing across the industry read more

Horrible customer service. Horrible return policy. They won't let us return a jacket we bought at another store. Only exchange. Horrible experience all around read more

Today I was rung up by Armani, an h&m employee at the Sun Valley location. She was absolutely wonderful! As soon as it was my turn she welcomed me with a warm disposition. Armani was personable, knowledgeable of all products & services h&m offers, as well as solution oriented. I encountered a problem during my transaction and she quickly found a solution. Priceless! I made sure to share her outstanding customer service with her supervisor on duty. Unfortunately, her supervisor didn't seem too cheery nor too concerned with Armani's wonderful service. I hope she received the recognition she deserves. I hope I've recalled her name correctly, in the event I didn't, this is the member ID on my receipt. 1198391524. The transaction took place at 12:29. read more

This Uniqlo location isn't as large and doesn't have a wide selection of items as the one at the Stoneridge mall, but they do have wonderful customer service here. The staff are very friendly and helpful, which always adds to the shopping experience. Despite the smaller selection, I was still able to find what I needed at a good price. I'll definitely be back soon! read more

Worst return policy! I'm a big online shopper especially since covid hit. Uniqlo does not allow you to return web order to the stores. In addition to that, if you have a store bought purchase, you can't return it anywhere else other than the exact store location you originally purchased it at. This is the only store that I know of that has such a policy. Makes me not want to shop there anymore. read more

Beautiful store. Quality product. Excellent customer service. We were in yesterday. My son was trying on dress shirts and felt terrible for having to take the pins and stuff apart to try them on. The girl was so sweet and reassured him that it was fine. She was walking through the store folding, cleaning and putting stuff back together. Service with a smile goes SO far! Thank you for a great shopping experience. read more

It's so nice to have a Uniqlo finally open up so close to me. Being Asian, I find that Uniqlo clothes fit me better. The store is always kept tidy and the workers are always friendly. Although the store is nowhere as big as SF's, they still offer a wide selection of clothes and it's all at an affordable price. For example, I was looking to buy a pair of jeans. I originally bought a pair at American Eagle, but ended up returning them after stepping into Uniqlo. The jeans at Uniqlo saved me at least $10. The shirts are also pretty creative and I love how the clothes are so colorful. They also offer free alterations to your jeans if they cost a certain price. read more

It reminds me of H&M with more funky clothes with nonsensical sayings, mixed in with affordable causal and office wear. I like the pajamas and leggings. I'm a small in Gap clothes but here I'm a medium. Makes sense since it's a Japanese brand and I'm no skinny Asian girl. The store is immaculate. Staff are helpful. There is a 30 day return policy. You can get alterations on site. Everything is reasonably priced and there are some cool graphics designers like Jonathan Adler. Overall it's a well priced store for casual clothes. There are a lot more options and products online. It will be opening at Stoneridge in Pleasanton in August, per staff report. read more

Pretty clothes. Love it. I thought the close were all pretty nice. The fabric is just right too. Not too heavy and coarse. It was just right. The workers were extremely nice and the place was very clean. I love the pretty puffy vests. I know I know....its summer. Why would I wear a puffy vest right? It's pretty light. The pants, the shirts and slacks are all pretty light. I love it! I will definitely shop here again. read more

UNIQLO. I'm so happy this place has a UNIQLO. I always find something when I go to one of these branches. I'd say it's somehow a better version of American Apparel. It's very color driven which means you find one clothing style in many different colors. At the same time it has a little bit of an outdoor retail store. You find windbreaker, west, flee jacket and many other things that are specifically made to keep you warm and adjusted to the weather at the same time still stylish. read more

I had recently had a gift to exchange or swap sizes with and had no idea that this store had existed. I was happy to know that there was one nearby and I didn't have to go to the City to make the exchange. I was armed with the gift receipt and was able to exchange 2 shirts for ones that were equal in value. The people were very nice and were able to assist me and locate a certain size which was out of reach literally. The total was $1.09 after the gift receipts total scored me 1 dress preppy shirt and 1 playful shirt at a unique cloth thing store which both house clothes for both Men and Women. read more

Came here a Saturday Christmas week. Surprisingly, the lines were not bad and there were some good deals but most were at regularly priced. Bought a grey cardigan for less than $20-promotional price. If you like plain and basic colors then this place is for you. Prices are on the mid level range for me. read more

I let me tell you something about love, her name is uniqlo. I newly discovered this store not too long ago, and I'm glad they now have a location closer to where I live. The material of their dress clothes is amazing. I bought 3 pairs of their slim fit chinos for work. They can be dressed down or up, pretty versatile. And everything was at an affordable price! read more

I usually like to shop at uniqlo at union square but recently I came here and the customer service sucks. First time they wouldn't do a free alterations because the item I bought was 1 penny less then the 20 minimum. The item I bought was 19.99. Second when I came back here later, the young gentleman was tripping about giving me a bigger bag. I spent 80 dollars at your store and I asked for a bigger bag to carry the items I just bought in the store and he insisted he can pack everything in a liquor bag type size. I'm like dude why you tripping over a bag?? Bad experience twice in done shopping there. read more

It was a hot, sunny day. It was a perfect day to go shopping with my family and we were so excited to visit this new branch of Uniqlo at Sunvalley. My excitement quickly dissipated as soon as I saw a young Asian girl on her HANDS and KNEES scrubbing the entrance of the store. What is the meaning of this degradation?! In this day and age with mops and vacuums how could a reputable store like Uniqlo resort to such practices? I will never come back to this store again because of the poor treatment of their employees. read more

This place has a good selection. They even do alterations (hem) on pants purchased here (must be more than $25). The one in SF has the biggest selection. However, the employees here are friendly, professional, and courteous. read more

Went to the store and bought a jacket. They forgot to take off the security tag!!! Second time this happened to me

Very cool store... affordable, clean, casual clothing... really good place for socks & underwear... blank tees, flannels, shit anything you need they have it here. read more

What I feel about clothing I have bought from Uniqlo goes beyond love. This is the kind of store I have been looking for all my life. They sell reasonably priced, simple, very comfortable basic designs in a rainbow of colors. Everything is stacked or hung neatly and therefore easy to find. I especially like their HeatTech line. read more

Kiara helped me readjust the prices of a purchase I made. I bought some items a couple of weeks ago and they went on sale. Luckily I didn't use the items and she was very fast and helpful. I really appreciated it. read more

Just the facts so you can draw your own conclusion. Opens at 11AM. Greeter polite but couldn't direct me to the item I wanted. No one else to ask. When found, delighted to find sign saying item on sale. Check out so pleasant I didn't register price until I got home. Charged regular price not sale price. Individual stores don't have phones so called 877 number. Had to press the option I wanted 5 times before it registered. No wait for assistance, but person could not hear me and told me to call again if I could hear them. Made new call that worked, but told no option but drive back to store. Could not give me phone number for store. Drove back,received credit, I hope it goes through. Manager told me they were sorry, but could do nothing for the inconvenience. As you can tell by my rating I was not pleased. Don't expect customer service. Can't comment on item, haven't worn or washed it yet. read more