Very disappointed with my experience at Nordstrom Rack. I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack. read more

I really like this store. This particular store feels bigger than some of the other ones nearby, has a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing. read more

I came in to return something quick. My first time at this store location. Everything is pretty neat and clean. I would come back to this store. I didn't end up buying anything as I didn't have enough time to shop, but great location next to Safeway and Sunvalley Mall. read more

Nordstrom Rack - Department Stores Near Me - Pleasant Hill, California

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The customer service is the WORST!! The store is poorly managed. The layout and racks are crowded.

This Nordstrom Rack isn't too bad. Like any outlet-type retail store, be prepared to dig. But like any outlet-type retail store, your shovel might strike something worthwhile during that dig. (Cowhide booties I found while Christmas shopping for everyone else, I'm looking at you.) I'm usually online if I'm dealing with Da Rack, but when I have shopped at this brick-and-mortar location, it's usually been worth the visit. Their clearance section is an absolute mess and the same is almost true of their shoe aisles. Unless you come when the store's doors just opened, it usually looks like a tornado just hit those rows. But again, if you're willing to dig, you might find something at a true steal. read more

Nice staff, clean shopping environment. I live right by another Rack and I found a lot more things I liked at this one. They have a good selection of clothes, and more young girl clothes than I've seen in other stores. I was able to find my 11-year-old dresses that she would actually wear. The price is great and the returns are easy. read more

Nordstrom Rack - Department Stores Near Me - Pleasant Hill, California

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I had so much fun!!!! My purse, work bag, some tennis shoes and my husband some too. The store was stocked and organized. My cashier was knowledgeable and friendly. Nice time.... Thank you Haida M. read more

Nordstrom Rack - Department Stores Near Me - Pleasant Hill, California

I'm not sure if y'all have a new manager or what's going on here but this was the cleanest most organized I've ever seen the store when I visited today. As someone who has worked in retail for longer than I'd like to admit, the racks were sized someone had taken the time to wax all of them which makes sorting through all of the clothing, so much easier, and the amount of people helping to ensure the line was being managed was definitely appreciated. Unfortunately, I didn't find as many clothes as I had wanted to because I found the selection not so great, but I will say that your organization and service standards are greatly improved from previous visits at this location. read more

A great place to find some deals on clothes and shoes. I always find a few items I need and probably a bunch I didn't!! read more

Nordstrom Rack - Department Stores Near Me - Pleasant Hill, California

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I was in to do a return but instead I ended up doing an exchange for some sunglasses, the lady who assisted unlocking the sunglass cabinet said to give my name at the register, once I got to a cashier to give her my item to return I gave her the receipt and she says "what is this?! Does this go with this?!" It's a receipt for my item I'm returning what else would it be?! I tell her I have an item for exchange and it should be under my name the cashier says "what is it there's no name so is this it?!" The cashier named Erica my advice to you if you don't like your job or the presence of people or even assisting a customer you're in the wrong line of employment as for Nordstrom your stores use to uphold a better established ethic of customer service . That cashier wasn't pleasant at all. read more

Nordstrom Rack where the CVS Pharmacy to use to be at. It surely became a good store to be next to Safeway. A big clean store which they manage to keep clothes off the floor and on their clothes rack. A lot of people shopping here which can cause a long line to the register. Major issue is the parking. With the Safeway Gas Station it can be hard to find parking near by. Suggestion is the park where Wells Fargo Bank is at. It can be hard to find parking at this location. I love how there is a Nordstrom Rack in this building that had CVS Pharmacy and Mervyn's. Pleasant Hill has struck gold with Nordstrom Rack read more

Not sure what people are complaining about having no space to move around, this place is awesome!! Beautiful layout (it's bigger than the average Rack locations around the Bay Area), ample parking (both surface & if you prefer the garage on the side of Safeway during extreme weather), clean & vibrant interior - which makes bargain hunting a real thrill to behold! The location is superb, as it's adjacent to Sun Valley Mall- the primary retail/dining/entertainment destination in the Concord metro! They carry a fantastic selection of product assortment - whether it be apparel, footwear, accessories, and any home knick-knacks you can find! I'm beyond thrilled to have it in this side of the interior East Bay! Another factor of having this Rack location, is the quality of their sales staff whom each delivered excellence in customer service. From the cash registers to those around the floor - and don't forget you'll need to ask an associate for a code to use their restroom! Despite the seldom times that I've asked for some assistance while shopping, I can't quite remember the last time I was actually helpfully assisted in a retail setting--and, this was by 3 of their workers, which suggests good hiring and training practices. Very impressive. Overall, this Nordstrom Rack location impressed me not just with its convenient location off I-680, and their massive selection of apparel & variety of shoes for men; but also with the exceptional customer service provided by the 3 associates I've gotten assistance from. Their professionalism and courteousness made my shopping experience smooth and effortless, and I look forward to returning to do more 'bargain hunting' during their Clear the Rack sales! read more

I went to the store to make a return and had a very upsetting experience with one of the associates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect. read more

Love to shop here can always find some good deals great shoes, and cute clothes. One of my favorite places to shop read more

The customer service man in the shoe department went over and beyond to help me find Sandles for my daughter today, I appreciate that . However when I went to the purchase all my items up front I realized a white shirt I was going to purchase had a stain of some sort on it , I was willing to purchase as long as I received a discount . Because I may get home and can't get it out . The supervisor (least she said she was) told me it can't be marked down, if I want to go home try to get it out and come back I can .. but don't you think if I go home can't get it out and come back you guys would refuse it because it has a stain. I don't get that logic . Horrible policy. read more

Poor selection. Anything that I've purchased from them in the last 10 years, with one exception, I have never worn. They are on their way out anyway since Nordstrom department stores are closed. Service lacking. read more

100% the opposite of a Nordstrom employee and it's shocking. Walk in with a Nordstrom return and they all pretend to be busy and this happens every single time I come in busy, slow. Weekends, weekdays --- same ol' same ol. Ross and Marshall's give better service. The only time they give good service is if you are doing an online order pickup. Buying or returning be prepared for awful service. I'll drive to Walnut Creek to do my shopping and online returns. They act and look professional. Yall need some help in this location.oh and the staff turns over frequently. What is going on in there? read more

I've been a Nordstrom customer for decades and usually at this location everyone is very friendly - until today. Always when I go to be checked out they ask for my phone number. Every single time! I had returns today and every other time I have they ask for my phone number. Apparently Kelly P. has a problem with this method. She gave me major attitude saying I should have an email for the return. Well, I didn't and she mentioned it a few times. If she enters my number the past purchase info comes up so I don't need the email. This has never been an issue - until today. I really didn't appreciate her attitude and repeatedly telling me I need the email. I don't know what she was entering incorrectly but after scanning my Nordstrom Rack returns, she kept scanning my two Nordstrom returns repeatedly and they wouldn't take. Then she realized she had to push something and then it worked. I get that we are human and not everyone has a great day everyday but that doesn't mean you need to project negativity to a customer. I'll probably mail in a return next time to avoid this. read more

It's one of those stores that you simply can't visit with a specific item in mind. The shopping experience tends to be somewhat chaotic, so it requires a bit of patience as you navigate through the myriad racks and shelves. Personally, I must admit that I often find myself lacking the patience needed to thoroughly explore the extensive selection of clothes. However, on the rare occasion, I stumble upon unexpected treasures, like a perfectly fitting pair of jeans, which is undoubtedly a cause for celebration, considering the savings! For me, the real gems in the store tend to be in the jewelry and makeup sections. I've had the pleasure of discovering products from reputable brands like Too Faced and Stila at a fraction of their regular prices. This element of surprise is an exciting aspect of each visit, as you never quite know what fantastic deals might be in store. Let's not forget the fashion realm either, where I've uncovered a few striking pieces from the Betsy Johnson collection. These discoveries bring a sense of satisfaction that goes beyond the price tags. But what really deserves a special mention is the splendid array of shoes on display. The sheer variety of styles and designs is a true delight for any shoe enthusiast. The best part is that my wallet remains relatively unscathed after indulging in these stylish finds. The combination of affordability and an extensive shoe selection makes it hard to resist perusing the shoe department during each visit. In essence, this store offers a unique and somewhat unpredictable shopping experience. It may require a bit of time and patience, but the potential for fantastic finds, especially in the jewelry, makeup, and footwear departments, is worth the occasional treasure hunt. So, I encourage you to venture in, and you may just discover some remarkable items that make the adventure all the more rewarding. read more

On of my favorite store for value... I got polarized Tom Ford sunglasses for 179.99 and they have been absolutely spectacular... Love them with every outfit. I also found my favorite pair of pants there, Ezekiel 305 stretch jeans.... At 6'3 250 I need some comfort stretch and the pants and these were perfect... And only 29.99. I bought 6 pairs, 2 in each color they had. read more

Too much stuff in a small space. Not on sale enough. It's not even worth going to. I love the other ones I've been to but this one sucks

Cashier marked my alterations incorrectly, so now I'm not being credited my Nordy notes that are included with my card "perk" that I've had for 17+ years. Time to cancel! Addition. Hard to "send a private message" when you guys don't have this option on your Yelp page. read more

Wow just wow. If you're a person and you love shoes just as much as I do please go to this place! The location is super nice as well very nice area! Would recommend 1 million times over! You find so many good deals in so many cute shoes from all different ranges of sizes. All on the back wall is nothing but shoes. The shoes are the best price things overall the clothes get a little bit pricey you can find a better deal online! I got two pairs of shoes for less than $100 & that tells me everything I need to know right there! They are legit shoes, they aren't fake just priced better since they are maybe returns or what didn't sale in stores? Not too sure but I loveee this place. My mom is always loved this place didn't know why until I went there! you will get stuck in this place for hours so make sure you come before they close a few hours so you have some time to check the whole store out!! Thanks for reading hope this helps! read more

Nordstrom Rack - Crazy savings on my shoes :) - Department Stores Near Me - Pleasant Hill, California

Terrible management. They would not discount a near broken item. When I brought it to the cashier's attention he noted the defect but said their store policy does not discount (I understand it's already discounted, but it's defective too). They recommended I go to a store over 60 miles away. They offered for the tailor to get it fixed in the morning, but we're headed cross country tomorrow, we're not able to. When I explained this, they showed no reasonable option with my situation and didn't bother calling the manager, Caitlyn, saying it's not worth it since she would not budge. Limited men's selection that's also riddled with defects, they're not willing to reasonably assist. read more

YOU NEED TO CARE MORE ABOUT YOUR CUSTOMER'S PRIVACY INFORMATION!! Why you keep sending other people's e-receipts to me? This has happened so many times in the past 3 years. I've talked to 2 agents and 1 manager from your call center, also the Sunvalley store manager, but no one did anything to correct it. The person purchased items from your N CA store and that's not where I live. What's wrong with you? Simply no one gives a hoot except for just wanting to make money? read more

Nordstrom Rack - Stop ignoring your customer's data privacy and security! - Department Stores Near Me - Pleasant Hill, California

This store looks like it should be on Skid Row. Honestly, it looks like a Ross or Burlington. Clothes everywhere, strewn about, just a mess. I love the Rack, but I won't be patronizing this store anymore. read more

Define stopped here to make sure you see what's on sale such as 60% off on clearance that's where it's at. And it's Nordstrom rack. The lines are long, so make sure you come here expecting to wait a long time. read more

The management isn't the best. I used to come here religiously with my mom and grandma and there would be long lines and the managers were all standing just staring or laughing and making jokes. I asked the cashiers y they can't help and was told they are not allowed to or don't have to cuz they have slaves (other cashiers). one of the mangers name was abby and she would always just stand and never help. I think now a little Asian girl is the manager since the last time I went and she has no clue what she's doing before was an Asian man. I think they only make Asian head mangers?? I see new cashiers every time I go and me and my mom had a favorite I think her name was Vida but they said she doesn't work there anymore. She was genuinely caring and understanding of basic human emotions than rather saying I can't do this or that because of a policy. my family loved her and were always thankful for her helping us out when we were late on a return or lost our receipt she would also do good at keeping the line moving but providing great customer service. Wish I told her then hope you see this Vida!! Other cashiers there are sweet too but most are strict with the policy and don't realize ppl make mistakes. read more

Love coming into Nordstrom rack. They have such great brands with a great discount. I came in purposefully looking for these shoes and was so happy to find multiple pairs in many sizes and colors. I found one pair on clearance and one pair for regular. Absolutely love my shoes and all the great finds I ever find. The employees are nice and helpful. Come in and get a new outfit, Some luggage, house/kitchen wear. So fun to shop around and find good buys. read more

Nordstrom Rack - Steve maddens - Department Stores Near Me - Pleasant Hill, California

I love shopping here and could spend hours just browsing! However just double check everything Had hoped to buy some shoes today for my daughter and one pair was filthy, like lot even sure how they were returned and the other set were 2 different sizes. Oh well, I guess I saved some $ read more

Nordstrom Rack - Wrong sizes - Department Stores Near Me - Pleasant Hill, California

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It's always a bit challenging to shop in a store like Nordstrom Rack. You have to go through racks and racks of clothes to find a style and size you like, and many of the clothes seem to be made especially for the discount store rather than being top brands that are marked down. That said, I was looking for a pair of black booties when I entered this store, and I came away with a satisfactory pair for around $50. In fact, there were several different pairs of black booties in my size that would have worked. In other words, the shoe selection was really pretty good. Not many high end shoes (like Aquaitalia, Paul Green, Bruno Magli), but there were a lot of pretty good brands represented. I will probably visit this store again even though there is another Nordstrom Rack closer to home. It doesn't have as much merchandise. read more

I love the customer service. The staff are really nice. I think the tidiness of the place depends on the foot traffic and not driven by the staff. So I did not remove a star. The selection is wide. Close 100% that I do not leave this place empty handed. I think with retail, the customer service makes up for repeated customers. read more

Good deal! I always find My good deal here! Not sure about customer services since I never requested it Lol, so far so good. If you looking for a nice products but good price, try your luck here! read more

This is by far the worst Rack I've ever been in! A couple of times I caught myself thinking I was in Ross. The fashions were god awful ugly and cheap quality. The staff gives zero Fs. None of the sizes are put back on the rack properly - every clothing rack I went to rarely had the size indicated in that section. The designer shoe section was a joke. I walked out after an hour without buying anything. That has never happened at any other Rack I've been in. HUGELY DISAPPOINTED!!! read more

Scary experience at Nordstrom rack in Sun Valley. This man kept following me around in every single aisle I was in, everywhere I went he popped up, I was starting to feel concerned for my safety when I was approaching the register right before I entered the register/checkout area, I was sorting through the items I was going to purchase and this man enters the line expecting me to go in checkout line, but I decided to change direction and went to the return section on the opposite side, as I wanted to ask questions about my Nordstrom credit card and he gets out of the checkout line and follows me there as well I was so uncomfortable, I do not know what this guy's deal is, but I took some photos of him. I definitely will not be coming back to the store unless I really have to and I am with someone. Creepy experience. read more

Nordstrom Rack - This man was following me around in every single aisle of women's clothing - Department Stores Near Me - Pleasant Hill, California

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Easily a place to find some great unexpected steals. They have a lot of clearance sales with occasional additional markdowns on red lines. Their women's intimates section is surprisingly cute and at lower prices than suggested retail. The staff here is always polite and not aggressively pushy like some other stores can be. Dressing rooms are open now unlike most stores. Overall, the place is pretty clean. One important thing to note is that they can get pretty busy, today I went and the line took about 20 minutes. The line usually looks pretty intense but for the most part it moves faster than you'd expect. read more

You have to really look around, but there are some very nice bargains here once you weed through the items that are not actually "main Nordstrom store" pieces. There's a lot of things in here that belong more at Kohl's. Still, we enjoy perusing this store once in a while, the check out line goes quickly & staff is super nice. read more

There was a long line there and three of the older cashiers were with customers for over 10 minutes with one with a customer for 20 minutes and still there after I left. One cashiers was carrying on like a snail bagging in slow motion with a big smile on her face as frustrated customers were waiting in line. The lady next to me was equally frustrated at the the older three cashiers completely oblivious and unsympathetic to the growing line which wrapped all the way to the next isle. To me it's a management failure since the cashiers had improper training on moving a line. I will take my business elsewhere, to a place that values their customers and their customers time. read more

Hit or a miss Nordstrom Rack! I love their Tory Burch bags! They carry Burberry, Tory burch, Michael Kors and Marc Jacob watches! Some women and kids uggs! Designer shoes! Lots of home decoration! Luggages! Jewelry! I can understand the prices here! Extremely reasonable! It's pretty fun to shop here if you don't plan on spending retail price at any regular Nordstrom. Plus, the employees here don't treat you any different. Always a greet at the front entrance and employees wandering around doing their job. I always come back to this Nordstrom when I am in town and more than happy to come back in a few weeks to do some holiday shopping! The only downfall about this Nordstrom rack is parking. The Safeway gas station is bunch of BS with the street going one way, parking line is confusing and arrows go one way. Lol. So it's like a weird loop. Better off parking to the side of Nordstrom closest to the JCP sign. The hassle of people not knowing how to drive makes you frustrated finding parking! read more

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I'm surprised I've never written a review for this place! It's still fairly newish! And looks so as well. The store is clean, maintained, and well-organized (although I've never been on a weekend), and they have a pretty nice selection of designer items to choose from ranging from purses, shoes, clothing, accessories, furniture and more. I found the cutest pair of Coach shoes here for only $40 (whaaaat!), but I found that their clothing displays were all kind of jumbled together and hard to look through. You kind of have to sift through things for a while, and I'm not big on spending a lot of time in a store. Purses seemed pretty picked over, because one of my family members was raving about their selection. Perhaps I came on the wrong day? Still a great store nonetheless. Definitely allot for a good amount of time to look through things if you plan to do some clothes shopping. :) read more