Footwear etc.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

Happy walking feet

Athletic Outpost, Walnut Creek

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Deliciouz

4.6(15 reviews)

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

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DSW Designer Shoe Warehouse

3.1(77 reviews)

2.0 mi

We were at the Crossroads Shopping Center to visit another store, but of course, we couldn't leave…read morewithout checking out DSW! This time, I was just tagging along and didn't have anything on my shopping list, but my wife did. While she was looking for the shoes she wanted, or thought she wanted, I started browsing the men's section. I was impressed by the size of their selection. It's larger than at a couple of other DSW locations I've visited, with a good variety of dress and athletic shoes. Although tempted, I had already spent enough on shoes this month, so I passed! My wife found a nice-looking pair of brownish summer shoes that she loved, so that was it. At checkout, the young lady behind the counter was kind enough to check a couple of different accounts under our names to find and apply some rewards cash toward our purchase.

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

Clearance items

Stuffies

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Orinda Shoes

5.0(2 reviews)

8.7 mi

I bring all my shoes (new and old) to Orinda Shoe Repair for routine maintenance and repair - I…read morehighly recommend them as they do a great job and are reasonably priced. They have extended and revitalized the life of older, expensive Italian boots and shoes that I 're-discovered' in the back of my closet, making them appear brand new, current and remain super comfortable. I've also brought in new high-end shoes I've purchased for repair or taps. Overall, forget buying disposable fast fashion by extending the life of your quality shoe investment for years and decades to come. It's the sustainable thing to do!

Orinda shoes is the best of the best! I've brought in many of my beloved and not so gently worn…read moreshoes and they have always been able to make each pair look like new again. I've also bought a pair of high-end designer pumps from their shoe store in the back and it was one of the best purchases I've ever made. I'm so happy I found this place!

Bontoni

We have a lot more than what is displayed here.

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We are an official Alden retailer and carry most of their line of shoes. We also have some rare discontinued models on offer.

Road Runner Sports

4.1(532 reviews)

3.8 mi

I had a bad case of plantar fasciitis. I went to roadrunner in Concord off a diamond Boulevard and…read moregot some shoes for that and what a difference that made. I'm a happy man. I can walk regular again without any pain thanks to Juwan in the store. He hooked it up. If there is 10 stars, I would give him that, but I'll settle with five stars. Thank you. Excellent service.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

1/2 Marathon done! Thankfully I finished before I died.

Foot feet ankle arch

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Rothy's

2.6(18 reviews)

I love this store! Service is great! The selection of items is perfect- they always have what I…read moreneed. Even if they did not have it, the shipping is amazingly fast! Rothy's are worth every penny and you can use them for a very long time! This store also recycles your older ones when you are ready. Amazing people, service and love the store!

Beautiful store front, well organized, highly aesthetic, consistent with their other stores, though…read moremuch larger in size compared to the Filmore location. It was bigger than the Valley Fair location as well. Grand opening promotion on 24th and 25th, wish it was more organized and clear with regard to signage but the wait wasn't bad as it was a beautiful day out. The staff/employees were super nice and professional. Parking at the plaza is free for 0-3 hours.

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Bottom Bunk

1.0(2 reviews)

Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

This is the original receipt

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This is the manager of the Walnut Creek Store

Sports Basement

4.3(643 reviews)

0.1 mi

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

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The Aventon Pace 4 Step Through E Bike at its new home.

Airloom Deluxe

3.6(58 reviews)

15.3 mi

•$$$$

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive

First off the service was horrible. It wasn't even busy yet no one greeted a single customer. The…read moreemployees were too busy on their phones and barely answering questions. Saw a guy in there with his two kids and asked one of the employees about a shoe the employees kinda murmured something to each other like "oh how about u get the customer". The employee only gave the guy very short answers and didn't go into too much detail. Secondly, I'm not complaining about the price but if u really want a shoe after retail u can do better online. From selling a shoe which they will kinda low ball (understandable cause they have to turn profit) but depending on the shoe you cannot low ball certain shoes. Dude tried to low ball me sayin he'll take my DS size 9 Travis Scott Cactus Jack blue 4's for $400 I told him "u smokin dick tf I look like?" Don't waste your time nor money. I've met some great sellers and buyers online who are way better with these folks. U got a better chance winning a scratch than messing with these Jake's

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Clarks

2.7(31 reviews)

We had the best experience with Elena (sorry if misspelled)! As soon as we walked in I could tell…read moreshe was going to be great. She was helping another guest and was clearly very personable and friendly. She asked us questions but was not at all pushy. In addition to being very knowledgeable she was really quick. We both really appreciated her lovely attitude and personality. You don't experience service like this everyday. She is very special. I'm not sure if the one star review from January 2022 is in reference to Elena, but if so I would completely disagree. It seems blatantly race related and spiteful. I'm a white person and I did not have the same experience as Lynn K. It should also be noted that plenty of different races live in Walnut Creek and it's nice to see that level of diversity.

I returned a pair of shoes I bought on line today because they had a two toned upper, part of which…read morewas chocolate brown, which contrasted significantly from the rest of the light brown remainder of the shoe and not at all like the images online. Instead of acknowledging that the photo isn't anything close to what I was sent, one of the staff (who seemed to be in charge) gave me some b.s. that the picture was accurate but that on some shoes the leather takes the dye differently. She took no responsibility for the discrepancy. Fact is I had previously purchased the same shoe from Macy's and had the same issue with the two toned upper. Before I returned the shoes to Macys, I had called Clark's customer service to see why the Clark's shoes I bought from Macy's had this issue. I was assured that this was a Macys problem and that if I ordered them from Clark's directly, they would look just like the picture. I have been buying Clark's shoes for 40 years....I like their shoes....but the people I dealt with on this transaction were incredibly lame, both I the customer service ice department and in the Pleasanton Store. they are doing

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Randi W.

1 year ago

Expensive but worth it!!! The staff is great (and patient!), the styles are varied and high quality. I love this place!!

Roman David M.

6 years ago

bought more shoes ... looking for more pairs

Footwear etc. - shoes - Updated October 2026

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Road Runner Sports

4.1

(532 reviews)

Martens Walnut Creek

4.0

(21 reviews)

Earlier this week I wrote a review about the Roseville Martens location and how pushy they were so…read moreI drove to Walnut Creek because I have time and am petty. Same tactics. This is apparently a corporate approach to shoe sales. Today, my wife was holding a shoe when someone came up from behind us, took the shoe out of her hands to show her features and throw a sale pitch. Had no idea who the person was but quickly figured out it was an overbearing sales person that thought we would be encouraged to buy a shoe based on whatever nonsense she was spouting and her grabbing something out of a strangers hand...WTF are you people thinking? This is not the way to make sales. Immediately asking for a sale within 30 seconds of a product that is 200 bucks is nuts to me. When that tactic doesn't work they tag team with compliments. Also doesn't work. Ya'll are too transparent and shady. I'm buying online.

Great little shoe/boot place. I walked in and instantly feel in love with some Mary Jane's with…read moresquare heels(MAYBOLE SQUARE TOE MARY JANE SHOES). It was so unique, I had to have them. I'm a 7.5, they only come in whole sizes so I tried on a 7, Shockley it was too big. It then tried them on in a 6. It was not too big, but a little snug. Unfortunately their sizing and my feet don't mesh. Thus I walked away shoeless. If you have the right size feet this is the store for you. They have a great selection. Totally nostalgia. Great memories from my high school years. Parking is mostly in the Nordstroms lot. This is on the interior of the shopping center so there is no close parking. Parking is free for 3 hours so come and shop till you drop. I'd go back and bring a thinner pair of socks, maybe then the size 6 would fit just perfect. You never know till you try.

SKECHERS Retail

3.5

(36 reviews)

They have very few women's shoes in wide width. However, the employee who was working this morning…read morewas extremely helpful and patient. I would give him 5 out of 5.

Due to wide feet I find Skechers in wide sizes rarely. Often go out to Skechers outlet in…read moreVacaville, CA who have a very limited wide size selection. This store does NOT stock any wide shoes. How is anyone supposed to try on shoes in the right size? It's a total waste of time to shop here. I'm told by employees to order online. Great. Order, wait, and probably return. Makes me feel like the proverbial stepchild.

Deliciouz

4.6

(15 reviews)

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

Red Wing

3.5

(43 reviews)

My husband needed new safety toe boots since the ones he had bought in a hurry when he started his…read morenew job 2 months ago STILL have not worn in and continue to form blisters. Bob was AWESOME and asked all of the right questions. He guided my husband through all of the fit tests and pressure points to be aware of. We were in there for 30 minutes and came out with one of the best shopping experiences of my life. THANK YOU BOB RINDLER! You are one of the few who knows their trade and has made others' lives better, every day.

Just went in 8/26 @ 3pm to buy a pair of $400 redwing shoes but got totally disregarded after…read moreasking for a pair of work shoes for a restaurant. She said we really don't do that and walked off. I lingered for another 10mins hoping the other employee would get done to help me but was actually wanting to help her customer. It's unfortunate that the Richmond store closed down because their customer service was A1.

Vans

4.2

(13 reviews)

I love Vans, a seasoned vans fan. Without laces, with, slip ons... I've had them all. I wore them…read morethrough middle school, high school and still own them. I have my custom SF Giants Vans too. My family loves them too, we are a Vans Fam. I've been to many of the stores and outlets in the area, but recently went to the one in WC for my nephew. I really only buy gifts that are useful or thoughtful and buying him some skater socks on sale was both. Plus, I'm like the best auntie ever. It's a busy store in the little heart of the downtown shopping district. Hope to see them open soon after this shutdown.

The in store experience was actually really good. The employee measured my kids feet got multiple…read moresizes of the shoes so that my three kids would be able to find their right fit quickly. The problem started when I wanted to come back to exchange for a larger size. They didn't have the shoe in stock and said they could order it online for me. They select the shoe on their iPad and had me put in my shipping address and payment info. Not too bad at this point, but 4 days later I get the package and it's the wrong color! I ended up ordering the right color myself and mailing the other one back

Allen Edmonds

3.9

(34 reviews)

My husband was looking for good, durable, and comfortable shoes for our wedding and this place has…read morebeen recommended to us by many people. When we first call the store, we were told to make an appointment 'cause it can get busy. Luckily, when we came on a Friday afternoon it wasn't busy at all. We were greeted and helped by Caleb, he was super nice and knowledgeable! My husband was looking for wide shoes since he has wide feet. Caleb gave my husband great advice on how to break the shoes in and keep it in good form. He definitely took good care of us! We would recommend this place for wedding shoes, if your budget allows... we spent about $400 for the shoes. It only took a few days for my husband to break the shoes in and his feet didn't hurt at all during the wedding. Definitely a HUGE plus!

My previous review was removed. So here's my updated review with my very recent interaction and…read moresame situation as 3yrs ago. They bait you and will make you buy all the accessories. If your stuff goes on sale you must return it unused to get a refund difference. They are the absolute worst. It's a shame because they're made in the US but their policies and salespeople ruin everything.

Tommy Bahama

3.3

(23 reviews)

The service here at Tommy Bahama is top shelf. The selection of clothing there is very diverse and…read moreoffers choices that suit an individual's desire at a price point I feel is commensurate with the quality of clothing Tommy Bahama offers. I had the pleasure when shopping there to meet the Regional Manager "Willie" from Las Vegas, and the District Manager "Sheila" from Seattle. They both were a pleasure to speak with as they are very friendly, professional, and easygoing. I can truly understand why Tommy Bahama has a successful reputation being represented by these two amazing individuals overseeing the operations of this business. I also want to mention that the employees there are extremely friendly, having extensive knowledge of their product. Specifically I have interacted with Diego, Freddie, Lesli, Sara. In closing, if you are one seeking excellent quality clothing at a reasonable cost I suggest to stop by Tommy Bahama, and look around as even the atmosphere of the store has one feeling they have been transported to Hawaii. Aloha, William K.

I came into the store today to purchase an Island vibe outfit, as I am attending a wedding in…read moreSeptember in Hawaii.. Brent was the sales attendant who helped me. He was outstanding. I can't tell you the last time someone spent such quality time helping me with the fit, the options, the colors and the ideas. It felt like I had a custom shopper for me personally. The store is clean stocked well and has ample variety to chosoe from. The Merchandise is priced well considering its a higher end one of a kind niche product. Brent, thanks again for all the help, support and hoenst feedback with all the options I had to select from.. You are ROCK sir!!! thanks again... Carl Battiste

REI

3.8

(237 reviews)

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Eileen Fisher

4.3

(6 reviews)