The right shoes--and the right guidance--can make all the difference. I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location. read more

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Important: This review is specifically about Road Runner Sports' online sales and customer service experience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff. read more

My husband purchased a pair of shoes and custom insoles in October. They have been wearing sideways, so he came in for some guidance. It was out of the 90 day guarantee window, so he did not expect a free pair of shoes, more guidance on why they're starting to do that when he was told the insoles will help combat that. The young lady that helped us said the insoles were cut wrong, and asked the manager if he would replace them, as they were done incorrectly. The manager said no, as it was out of the 90 day guarantee window. Should the insoles had worn down because of my husband, that's different. Because they were cut incorrectly, that is the stores fault, not my husbands. The young lady asked if he would like his old (cut incorrectly) insoles in his new shoes. Why would that help if they were cut incorrectly? We left with a new pair of shoes, no insoles, and very dissatisfied. I would not purchase custom insoles here, as they are not what they are marketed. read more

Road Runner Sports - Uneven wearing on one side - Shoe Stores Near Me - Concord, California

I've been to Road Runner Sports twice in the last two weeks and had a great experience both times! Tricia was incredibly patient and spent a ton of time helping me try different shoes and find the right fit. I never felt rushed, and I ended up with two pairs I love. Great customer service -- I'll definitely be back! read more

Road Runner Sports - My Road Runner shoe journey Two trips later, I found two pairs I love! - Shoe Stores Near Me - Concord, California

Marcos was excellent in helping us pick out these socks. He located a pair that was open so we could check the size fit. Store is full of very nice and pricey items. read more

Road Runner Sports - Shoe Stores Near Me - Concord, California

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My boyfriend recently visited the Road Runner Sports in Concord, and he was lucky enough to be helped by Grace. She was awesome, really knowledgeable about shoes and gave him a perfect fit based on his gait. The whole experience was really smooth and I can tell Grace really cares about getting you in the right gear. She set him up with his favorite Asics, the Gel Kayano's, a set of custom orthotics, and a shin sleeve for his shin splints! Highly recommend! read more

Mahalo Marcos for your excellent customer service today. I went in with a specific shoe in mind and was given a couple options based on what I was looking for. The store was clean, all staff was friendly, they offered water as you shopped and happily answered any questions I had. Note, they have one specific sales person for you and they do not leave your side unless they are getting something for you, superior customer service. I signed up for their VIP membership based on the information provided by Marcos. Looking forward to going back after my trip to purchase more shoes. Definitely worth the price and membership for future purchases. read more

Free public parking Next to Daiso Spacious clean organized Selections are many, not just shoes, clothes and gears I came by during a community event so it was very busy, there were many helpers but there's still some wait Came here before and got at least 4 personal insoles and referred some coworkers too Got what I needed and probably waited 15 mins due to traffic but it went well read more

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I've always had an incredible experience here and this time it was thanks to Marcos. We came in to find shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife! read more

My partner needed custom orthotics, and the first place that I thought of was roadrunner sports in Concord. When the kids were running track and field, we would visit this location to get their training shoes. They always had the best selection. This evening, we arrived 10 minutes before closing time. We knew that it was cutting it close to closing time, but we called ahead to find out if it was OK and they said it was. We walked in and the store was very clean and organized. My partner got a pair of custom orthotics and they'll test them out for 90 days to see if they fit right. Customer service was exceptional tonight. read more

I can originally to this shopping center to go to REI for trail runners and seen there's a WHOLE new store for runners, decided to try it and was met with JAWAN. Nothing but professional and was a super big help considering I know nothing about running shoes and the importance of the correct fit, also with insoles. Great store to understand your feet which are so important, for example I've worn 8 all my life and my left foot is a whole size bigger LOL. Phenomenal experience, and I never wrote reviews so that says something truthfully. Thank you JAWAN read more

Road Runner Sports - My New Asicd Trabuco Max 5's - Shoe Stores Near Me - Concord, California

Usually have good service. Been getting running shoes here for literally, years. Today, no one helped me. They were more into putting merchandise onto the racks. I finally asked someone to help me and after they got me my shoes he never came back to ask me how they fit, if I needed a different size or wanted to try something else. Pretty disappointing. *it was busy. I'm sure all the workers saw me standing there looking. As soon as they were done with customers that were there before me, they all went to do other stuff. Like putting stuff on the racks or cleaning up read more

Shoutout to Ashley at the Concord store today! She was extremely helpful in helping me find the right shoe. Her final suggestion was something I would never have thought of and demonstrated her knowledge of the odd sizing of a specific brand. Many thanks! read more

Huge thanks to Sara and the team at Roadrunner Sports! They took the time to really listen and help me find the perfect pair of running shoes for my next big race. Their knowledge, patience, and genuine care made the whole experience enjoyable and stress-free. Truly excellent service and support--I couldn't be happier! read more

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Tricia! Tricia! Tricia! I went to the Concord store a couple of days ago looking for shoes and was WOWed by the experience and knowledge Tricia provided to me. I had my feet scanned and was fitted for inserts and learned the proper shoe to wear to help correct my back pain. I was skeptical but I could instantly feel the difference. Tricia was so helpful and I never felt pressured to buy anything. She was kind and a patient with me and had a few laughs. I'll definitely be back to Concord to visit Tricia when I'm ready for a new pair of shoes. read more

Absolutely sold on this process of fitting for the best shoe. 3rd family member to get fitted. Sara was out expert! Now we are ready for the Camino de Santiago! read more

Road Runner Sports - Shoe Stores Near Me - Concord, California

I walked in, was greeted and assisted quickly by Jawan. He asked and listened to my concerns and provided me with the perfect pair of shoes and inserts! I felt like I was walking on clouds! Thank you again Jawan! I'll be back! read more

Road Runner Sports - Gel-Kayano 32 white/orange Glow - Shoe Stores Near Me - Concord, California

This past Memorial Day weekend, my son and I went back to this location. It was a great experience again. I state continued thanks to Jawan and the entire staff for helping us feel welcome and informed about our purchase. Also, thank you for the attention and care you extended to us. read more

I honestly don't review very much at all but I felt like I really, really had to with our experience. My mom and I went in on a Saturday morning around 10:30am to do a fitting and were helped by Bridgette!! She was super personable, knowledgeable, and very much engaged helping with my mom and I's plan to look for the right shoes for an upcoming Disneyland trip. On top of that, there was a really supportive and friendly vibe with everyone else in the store, and I think it speaks to her own personality and leadership at this location. Walked out of there with exactly what we wanted and got exemplary service from her the entire time. Thank you Bridgette!! read more

I came in for a fitting just to see what's wrong with my feet since I always get pain from standing/running too much. The staff were all incredibly friendly and helpful and set me up with Jawan for my fitting. Jawan was knowledgeable, friendly, down to earth and incredibly helpful. He explained the 3D image scans and pictures of me on the treadmill to let me know my gait and tread. I then tried on 4-5 different pairs of shoes and even though the first pair already felt great, he had me try on all of them to find the perfect fit, explaining what each shoe did and why I probably liked/disliked them. I tested the shoes out on an all day adventure to San Jose and Great America and didn't once feel feet pain. The shoes were really comfortable and had way more tread/grip than the crocs I've gotten used to wearing since all other shoes I've tried gave me foot pain. I ended up with Brooks Ghost Trails which are running/hiking shoes and I love them. Was a great experience and will definitely be back, even though Jawan called me out on my Chucky socks which probably weren't doing my feet any favors. read more

My experience was absolutely maddening. First, I placed an order with an associate who promised to call me when it arrived. After waiting a week, I returned only to discover he had never actually placed the order, as another associate had no record of it. However, that's not the main reason for this one-star review. The primary issue is their corporate policy of enrolling customers into a VIP program and charging $49.99 without their consent. I am now on the phone with my bank to dispute the charge, as their customer service is unavailable. Avoid this place at all costs. read more

I had a bad case of plantar fasciitis. I went to roadrunner in Concord off a diamond Boulevard and got some shoes for that and what a difference that made. I'm a happy man. I can walk regular again without any pain thanks to Juwan in the store. He hooked it up. If there is 10 stars, I would give him that, but I'll settle with five stars. Thank you. Excellent service. read more

Needed new & better shoes post-surgery per my doctor and she recommended I get assessed here for proper footwear. Richard assisted me throughout the whole process, was very attentive to my needs/concerns, answered all my questions, and helped me find a pair of shoes that fit great and are cute! I'm currently on vacation wearing my new shoes and my feet feel great! I will definitely be back! read more

Road Runner Sports - Comfy & cute pink hokas! - Shoe Stores Near Me - Concord, California

appreciate them, holding the shoes for me. That saved time for me. Very clean store lots of selections and I appreciate having 90 day return read more

I had never been to a shoe store like this before in my life, and I'm so glad that I went. Bridgette is beyond knowledgeable and helpful. She genuinely cares about customers' comfort and health. Also, even though the store is super busy, you can see all the employees actively working together to take care of everyone. If you want good shoes that are the perfect ones for you, this is the place to go! read more

Came to this location all the way from Berkeley. Waited for 30mins before someone helped me. Did the whole assessment and after 1 hour or waiting back and forth with the guy assisting me, he came back empty!!! He says there's no wide shoes in any design or brand in my size??? A whole wall of shoes but not a single shoes available for my 6.5 (wide) i mean he was insisting I just try a regular shoes instead. What was the point of doing the assessment?? I could just go to REI and get it there. I am a VIP Member because i specifically need a wide shoes!! Why offer a wide shoes but don't bother stocking it? read more

I don't know why this spot I always have a bad experience. The one in Berkeley I had no problems. But I tried this spot again hoping it'll be different but no dice. Everyone else got help except me. I guess I have to bring someone with me next time to get noticed. read more

I had a great experience shopping at this location. Jawan assisted me with assessing my needs and selecting what was best for my feet. I came in with pain in my heel and needed sneakers to help relieve the pain and recover from the pressure I was experiencing. Jawan fitted me with personalized inserts, compression socks which relieve the soreness right away and fitted me with the appropriate shoes for the multiple types of workouts that I participate in weekly! As a VIP member I spent less than I expected! I appreciate the professionalism, knowledge and support from Jawan! I will be recommending my family and friends to Jawan for all of their tennis shoes needs. They will also receive a discount from my VIP membership! Thanks for everything! read more

Jawan is Fantastic!!! He listened to all are questions and concerns helping us pick out the perfect pair of shoes, insoles, and socks. No more achy feet for us!!!! read more

From the moment we walked in today, the employees greeted us. Jawan was our sales associate. Jawan was personable, professional and extremely knowledgeable. It has been several years since buying from this store and with today's experience, I will definitely return as Jawan made it worth it. Nice job Jawan!! read more

Darius in the Concord road runner store provided excellent customer service. 10/10 recommend this store they're very patient and understanding. read more

Road Runner Sports - Road runner Concord, Ca - Shoe Stores Near Me - Concord, California

I want to preface my review by saying that my rating is only for the customer service. The customer service was outstanding, but the overall satisfaction is severely lacking. I was looking for new shoes that were appropriate for both weightlifting and treadmill. Jocelyn was super helpful and kind in helping me determine my foot size and what shoes would be the best fit for me. She determined that I needed extra wide shoes for one particular brand, so she went ahead and had their warehouse send it over. I got a voicemail about two weeks after my visit that the shoes had arrived and were ready for me to pick up. I ended up not buying, and it's because Road Runner pushes an annual membership fee, which includes returns up to 90 days after purchase if I end up not liking the shoes, no matter the condition. I noticed before they put in the request for the warehouse, they had two different retail prices for shoes: One was regular retail price, and the other had a discount with a membership. When I went in today, I was about to pay for the shoes, and the employee asked me if I had ever shopped before, and I said I had never bought shoes from them before. The employee then asked if I knew anyone who had a Road Runner account, and I said no. That's when they pushed a membership sale and explained their policies. I asked if I didn't want a membership, what would happen if I had a change of heart with the shoes. The employee told me that I wouldn't be guaranteed a refund/return, and that the shoes would have to be in immaculate condition to be eligible, and the employees and store had the right to inspect the shoes. That sounds so arbitrary and the membership seems to basically buy a refund if you want it. I don't find this place worth it at all, and will probably buy from the brand directly. read more

This was our second time at RRS and the second time that the amazing Bridget helped us. Bridget is what customer service should be: helpful, knowledgeable, and super friendly. Both my husband and I feel like she went above and beyond to make sure we walked away with the perfect shoes! read more

I walked in interested in doing the fit finder machine to understand what's best for running on my feet. I am really astonished with the professionalism and dedication from Marcos. He seems to know what he is talking about and made everything just so much easier for me to understand and review. Once I visit again, I will definitely ask Marcos to help me out. Thank you for a welcoming introduction to Road Runner! read more

I'd had my inserts done at the Berkeley location and it ended up that they needed to be switched out, thus enter in the Concord location. Since we moved back to Walnut Creek, I've just been bad about visiting this location versus the Berkeley location, so it was wonderful to walk in, explain the issue and have new inserts quickly made for me. The inserts were replaced, and with VIP (I absolutely adore their VIP plan) it was a simple exchange. The service was fantastic and I was out within 10 minutes. Thanks Road Runner Sports! read more

I went here and the store manager was fantastic. I wish I remembered her name (she mentioned she used to work at the Berkeley location). Took a lot of time with me and really tried to educate me about the shoes and showed me a new way to lace my shoes for a problem I was having. Not the cheapest shoes, but it's important to have good shoes. read more

I've been in here a handful of times the last 10 months . And I'll be honest today was this stores last shot . We've come in just kind of been ignored, or I have asked questions and the person helping is helping too many people and doesn't really help or just seemed genuinely disinterested in what I'm saying. But today turned the distrust completely around . Was almost immediately told someone would be with us . And when the gentleman - I believe his name was Jawan- came up and asked what I was needing I explained the pain I had been having and he immediately did a new fit with me and did the custom insoles . I was really skeptical about the insoles but after trying on a handful of different styles and getting the fit perfect he put in the insoles and I was immediately sold . I'm so glad I decided to give it on one more shot because he knew exactly what I needed , took the time to ask the questions and didn't make me feel like I was inconvenient part of his day . read more

Road Runner is a chain that has multiple locations around the Bay Area. I go here to get fitted about every year where they analyze your feet, have you run, and you can get fitted for cushioning and try on their recommended shoes that fit best for you and your running or walking needs. They have a variety of shoe brands and options. They also sell apparel, and running goods too. I usually get extra cushioning. It can get busy here especially after work when you're looking for assistance. But they let you take your time and you can run around to try the shoes on. They have a great VIP service plan and family plan for discounts and 90 day return option. I've gone through brooks, aesics, on clouds, and saucony. They have hokas and all of the other brands too. The staff are super friendly and helpful! Parking is easy as it's located in a large shopping plaza. There isn't much ATT phone service in the store. There's a bathroom and fitting room as well and you can get your running essentials like gels and bars. read more

Road Runner Sports - Trying on shoes - Shoe Stores Near Me - Concord, California

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Jessie was an excellent salesperson. She was patient and kind! I bought a new pair of shoes

I am really bummed to be writing this bad review. I have a 10K to run this weekend and it has given me the courage and motivation to try to run a half marathon in the coming months! It's been on my bucket list for years now, and I finally feel like I am at a place physically and mentally where I can do it! I felt that I needed to invest in some good running shoes, so I immediately thought of Roadrunner Sports! I visited the Concord location several years ago and thought it would be great to get fitted for shoes again. I was really looking forward to coming to get fitted for shoes and was planning on buying shoes, insoles, socks, and anything else they recommended in order for me to achieve this bucket list goal of mine. The moment I walked in Estefania approached me with an abrupt greeting. In the first 60 seconds of our interaction, I could tell that she wasn't happy to be there and it made me also not happy to be there. I almost thought about asking for another associate but everyone else seemed to be busy at the register or with another customer. I figured maybe she was having a bad day or needed some time to warm up so I tried to make some conversation with her about running, shoes, etc. like I was the one trying to sell her. But, she was sticking to her script of questions she needed to ask me, to the point where she seemed annoyed when I "interrupted" her spiel. I understand being professional, but she was being borderline rude and it made me question why she would choose a sales role if she wasn't going to at least be enthusiastic about what she's selling or act like she cared about her customer. She went to ring somebody else up at the register, and I was waiting there for probably about five minutes needing to have questions answered about the shoes I was given to try on. I had also asked for a larger size and she hadn't brought them yet. I saw another sales associate giving her customer more detailed information about her shoe choices, let her try them on the treadmills they have, etc. I ended up asking her if Estefania is always this abrupt and borderline rude. I was shocked to find out Estefania is a manager there. I understand you might be busy, but you don't need to treat a nice customer badly that is there to buy $180 shoes. After waiting a few more minutes with no help I decided to walk out. I was really bummed that this interaction took all of the joy out of me finding a new pair of shoes to reach this goal of mine. read more