I've always had an incredible experience here and this time it was thanks to Marcos. We came in to find shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife! read more

My partner needed custom orthotics, and the first place that I thought of was roadrunner sports in Concord. When the kids were running track and field, we would visit this location to get their training shoes. They always had the best selection. This evening, we arrived 10 minutes before closing time. We knew that it was cutting it close to closing time, but we called ahead to find out if it was OK and they said it was. We walked in and the store was very clean and organized. My partner got a pair of custom orthotics and they'll test them out for 90 days to see if they fit right. Customer service was exceptional tonight. read more

I honestly don't review very much at all but I felt like I really, really had to with our experience. My mom and I went in on a Saturday morning around 10:30am to do a fitting and were helped by Bridgette!! She was super personable, knowledgeable, and very much engaged helping with my mom and I's plan to look for the right shoes for an upcoming Disneyland trip. On top of that, there was a really supportive and friendly vibe with everyone else in the store, and I think it speaks to her own personality and leadership at this location. Walked out of there with exactly what we wanted and got exemplary service from her the entire time. Thank you Bridgette!! read more

Free public parking Next to Daiso Spacious clean organized Selections are many, not just shoes, clothes and gears I came by during a community event so it was very busy, there were many helpers but there's still some wait Came here before and got at least 4 personal insoles and referred some coworkers too Got what I needed and probably waited 15 mins due to traffic but it went well read more

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Jessie was an excellent salesperson. She was patient and kind! I bought a new pair of shoes

Huge thanks to Sara and the team at Roadrunner Sports! They took the time to really listen and help me find the perfect pair of running shoes for my next big race. Their knowledge, patience, and genuine care made the whole experience enjoyable and stress-free. Truly excellent service and support--I couldn't be happier! read more

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Absolutely sold on this process of fitting for the best shoe. 3rd family member to get fitted. Sara was out expert! Now we are ready for the Camino de Santiago! read more

Road Runner Sports - Shoe Stores Near Me - Concord, California

I walked in, was greeted and assisted quickly by Jawan. He asked and listened to my concerns and provided me with the perfect pair of shoes and inserts! I felt like I was walking on clouds! Thank you again Jawan! I'll be back! read more

Road Runner Sports - Gel-Kayano 32 white/orange Glow - Shoe Stores Near Me - Concord, California

I had a great experience shopping at this location. Jawan assisted me with assessing my needs and selecting what was best for my feet. I came in with pain in my heel and needed sneakers to help relieve the pain and recover from the pressure I was experiencing. Jawan fitted me with personalized inserts, compression socks which relieve the soreness right away and fitted me with the appropriate shoes for the multiple types of workouts that I participate in weekly! As a VIP member I spent less than I expected! I appreciate the professionalism, knowledge and support from Jawan! I will be recommending my family and friends to Jawan for all of their tennis shoes needs. They will also receive a discount from my VIP membership! Thanks for everything! read more

Came to this location all the way from Berkeley. Waited for 30mins before someone helped me. Did the whole assessment and after 1 hour or waiting back and forth with the guy assisting me, he came back empty!!! He says there's no wide shoes in any design or brand in my size??? A whole wall of shoes but not a single shoes available for my 6.5 (wide) i mean he was insisting I just try a regular shoes instead. What was the point of doing the assessment?? I could just go to REI and get it there. I am a VIP Member because i specifically need a wide shoes!! Why offer a wide shoes but don't bother stocking it? read more

From the moment we walked in today, the employees greeted us. Jawan was our sales associate. Jawan was personable, professional and extremely knowledgeable. It has been several years since buying from this store and with today's experience, I will definitely return as Jawan made it worth it. Nice job Jawan!! read more

Jawan is Fantastic!!! He listened to all are questions and concerns helping us pick out the perfect pair of shoes, insoles, and socks. No more achy feet for us!!!! read more

I don't know why this spot I always have a bad experience. The one in Berkeley I had no problems. But I tried this spot again hoping it'll be different but no dice. Everyone else got help except me. I guess I have to bring someone with me next time to get noticed. read more

My experience was absolutely maddening. First, I placed an order with an associate who promised to call me when it arrived. After waiting a week, I returned only to discover he had never actually placed the order, as another associate had no record of it. However, that's not the main reason for this one-star review. The primary issue is their corporate policy of enrolling customers into a VIP program and charging $49.99 without their consent. I am now on the phone with my bank to dispute the charge, as their customer service is unavailable. Avoid this place at all costs. read more

Tricia! Tricia! Tricia! I went to the Concord store a couple of days ago looking for shoes and was WOWed by the experience and knowledge Tricia provided to me. I had my feet scanned and was fitted for inserts and learned the proper shoe to wear to help correct my back pain. I was skeptical but I could instantly feel the difference. Tricia was so helpful and I never felt pressured to buy anything. She was kind and a patient with me and had a few laughs. I'll definitely be back to Concord to visit Tricia when I'm ready for a new pair of shoes. read more

Darius in the Concord road runner store provided excellent customer service. 10/10 recommend this store they're very patient and understanding. read more

Road Runner Sports - Road runner Concord, Ca - Shoe Stores Near Me - Concord, California

Needed new & better shoes post-surgery per my doctor and she recommended I get assessed here for proper footwear. Richard assisted me throughout the whole process, was very attentive to my needs/concerns, answered all my questions, and helped me find a pair of shoes that fit great and are cute! I'm currently on vacation wearing my new shoes and my feet feel great! I will definitely be back! read more

Road Runner Sports - Comfy & cute pink hokas! - Shoe Stores Near Me - Concord, California

This was our second time at RRS and the second time that the amazing Bridget helped us. Bridget is what customer service should be: helpful, knowledgeable, and super friendly. Both my husband and I feel like she went above and beyond to make sure we walked away with the perfect shoes! read more

appreciate them, holding the shoes for me. That saved time for me. Very clean store lots of selections and I appreciate having 90 day return read more

Service - Jawan really helped my teenaged son find the shoes he needed. He was skilled, professional, kind, and made a kind of stressful situation be manageable. He was patient and knowledgeable with our questions. Value- I felt that Jawad helped us find the best value in shoes and accessories (ie, socks and insoles etc.) and helped us navigate the membership program and any discounts for which we could be eligible. Thank you Jawad and Road Runner Sports! read more

I had an amazing experience with Bridgette, the store manager. I got the Saucony Triumphs 22 and they feel amazing. Thank you again Bridgette for your patience, positivity, and extensive knowledge of shoes!!! I'll be coming back to this location for my future shoe needs :) read more

I want to preface my review by saying that my rating is only for the customer service. The customer service was outstanding, but the overall satisfaction is severely lacking. I was looking for new shoes that were appropriate for both weightlifting and treadmill. Jocelyn was super helpful and kind in helping me determine my foot size and what shoes would be the best fit for me. She determined that I needed extra wide shoes for one particular brand, so she went ahead and had their warehouse send it over. I got a voicemail about two weeks after my visit that the shoes had arrived and were ready for me to pick up. I ended up not buying, and it's because Road Runner pushes an annual membership fee, which includes returns up to 90 days after purchase if I end up not liking the shoes, no matter the condition. I noticed before they put in the request for the warehouse, they had two different retail prices for shoes: One was regular retail price, and the other had a discount with a membership. When I went in today, I was about to pay for the shoes, and the employee asked me if I had ever shopped before, and I said I had never bought shoes from them before. The employee then asked if I knew anyone who had a Road Runner account, and I said no. That's when they pushed a membership sale and explained their policies. I asked if I didn't want a membership, what would happen if I had a change of heart with the shoes. The employee told me that I wouldn't be guaranteed a refund/return, and that the shoes would have to be in immaculate condition to be eligible, and the employees and store had the right to inspect the shoes. That sounds so arbitrary and the membership seems to basically buy a refund if you want it. I don't find this place worth it at all, and will probably buy from the brand directly. read more

I went here and the store manager was fantastic. I wish I remembered her name (she mentioned she used to work at the Berkeley location). Took a lot of time with me and really tried to educate me about the shoes and showed me a new way to lace my shoes for a problem I was having. Not the cheapest shoes, but it's important to have good shoes. read more

I've been in here a handful of times the last 10 months . And I'll be honest today was this stores last shot . We've come in just kind of been ignored, or I have asked questions and the person helping is helping too many people and doesn't really help or just seemed genuinely disinterested in what I'm saying. But today turned the distrust completely around . Was almost immediately told someone would be with us . And when the gentleman - I believe his name was Jawan- came up and asked what I was needing I explained the pain I had been having and he immediately did a new fit with me and did the custom insoles . I was really skeptical about the insoles but after trying on a handful of different styles and getting the fit perfect he put in the insoles and I was immediately sold . I'm so glad I decided to give it on one more shot because he knew exactly what I needed , took the time to ask the questions and didn't make me feel like I was inconvenient part of his day . read more

Road Runner is a chain that has multiple locations around the Bay Area. I go here to get fitted about every year where they analyze your feet, have you run, and you can get fitted for cushioning and try on their recommended shoes that fit best for you and your running or walking needs. They have a variety of shoe brands and options. They also sell apparel, and running goods too. I usually get extra cushioning. It can get busy here especially after work when you're looking for assistance. But they let you take your time and you can run around to try the shoes on. They have a great VIP service plan and family plan for discounts and 90 day return option. I've gone through brooks, aesics, on clouds, and saucony. They have hokas and all of the other brands too. The staff are super friendly and helpful! Parking is easy as it's located in a large shopping plaza. There isn't much ATT phone service in the store. There's a bathroom and fitting room as well and you can get your running essentials like gels and bars. read more

Road Runner Sports - Trying on shoes - Shoe Stores Near Me - Concord, California

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Go to Jawan for service! He is an amazing man, played overseas in basketball and worked at Footlocker for a good amount of time. Super reputable. I'm writing this after purchasing a pair of Asics, insoles, and socks. He got me fitted and took his time and made me feel valued the whole time and didn't rush. read more

I'd had my inserts done at the Berkeley location and it ended up that they needed to be switched out, thus enter in the Concord location. Since we moved back to Walnut Creek, I've just been bad about visiting this location versus the Berkeley location, so it was wonderful to walk in, explain the issue and have new inserts quickly made for me. The inserts were replaced, and with VIP (I absolutely adore their VIP plan) it was a simple exchange. The service was fantastic and I was out within 10 minutes. Thanks Road Runner Sports! read more

Tricia was amazing!! She brought out a ton of options for me to try, was patient, and explained the details of each pair. I will definitely be back here when I need more shoes! read more

I have been shopping here for years. But the last pair of shoes I bought just didn't feel right. I threw away the box and called in. The lady said no problem because I was a VIP member I could come in and exchange no problem. I was so ecstatic as I'm training for a marathon and couldn't use the shoes I bought. Thank you! I can't recommend this store enough. read more

The staff wasn't feeling welcome when we came by it took them while to get to us plus they were helping us then gave us the shoes to try them on and doing something else instead sticking with us to the end. Other thing the pads that he we were told not free misleading and plus he said they are gonna get higher cuz of the war we going to so people are not really going to buy My husband and I very disappointed in our visit, read more

Came in total of two on separate occasions and was never greeted or asked if we need help. First time was holding a pair of flip flops and wanted to try them on. No one helped me out, we just walked out. Today I was holding a shoe gave good eye contact to 3 different staff and said excuse me to all 3 who weren't busy btw and they all ignored us. Things were all retail prices. Wanted to give them a chance but two time horrible experience is enough. Just order them from Amazon which we did in the end. I would also highly recommend REI around the corner. read more

Jawan is the man! Excellent service and knowledgable to my needs working 65+ hrs a week. Also incredibly patient with my questions and concerns. Would highly recommend Jawan to anyone looking to come to this location! read more

I am really bummed to be writing this bad review. I have a 10K to run this weekend and it has given me the courage and motivation to try to run a half marathon in the coming months! It's been on my bucket list for years now, and I finally feel like I am at a place physically and mentally where I can do it! I felt that I needed to invest in some good running shoes, so I immediately thought of Roadrunner Sports! I visited the Concord location several years ago and thought it would be great to get fitted for shoes again. I was really looking forward to coming to get fitted for shoes and was planning on buying shoes, insoles, socks, and anything else they recommended in order for me to achieve this bucket list goal of mine. The moment I walked in Estefania approached me with an abrupt greeting. In the first 60 seconds of our interaction, I could tell that she wasn't happy to be there and it made me also not happy to be there. I almost thought about asking for another associate but everyone else seemed to be busy at the register or with another customer. I figured maybe she was having a bad day or needed some time to warm up so I tried to make some conversation with her about running, shoes, etc. like I was the one trying to sell her. But, she was sticking to her script of questions she needed to ask me, to the point where she seemed annoyed when I "interrupted" her spiel. I understand being professional, but she was being borderline rude and it made me question why she would choose a sales role if she wasn't going to at least be enthusiastic about what she's selling or act like she cared about her customer. She went to ring somebody else up at the register, and I was waiting there for probably about five minutes needing to have questions answered about the shoes I was given to try on. I had also asked for a larger size and she hadn't brought them yet. I saw another sales associate giving her customer more detailed information about her shoe choices, let her try them on the treadmills they have, etc. I ended up asking her if Estefania is always this abrupt and borderline rude. I was shocked to find out Estefania is a manager there. I understand you might be busy, but you don't need to treat a nice customer badly that is there to buy $180 shoes. After waiting a few more minutes with no help I decided to walk out. I was really bummed that this interaction took all of the joy out of me finding a new pair of shoes to reach this goal of mine. read more

Jawan was so amazing he totally elevated my experience getting shoes. I dont usually wear shoes and this was my first time i was extremely nervous and he took it all away and was so kind to me. He helped me pick these nice shoes and made this trip worth it! Thank you so much Jawan I hope my review makes your day!! read more

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Tim was very helpful and knowledgeable. My inserts are life saving. Always a great experience at road runners!

I called up. Do you carry kids shoes, yes we do. Drove all the way over, I walk in and they say no we don't cary kids shoes. We don't take the calls. That's corporate. Okay? Can you ask corporate not to give out wrong info. No we can't... okay!!! Won't be even buying adult shoes from you guys. Thanks for bad customer service and wasting my time. read more

Walked into the store, 4 employees working. 1 helping a customer at check out. Went over to look at men's shoes and someone shouted we'll be right with you. Five minutes later left the store without anyone having enough time to interact with a customer that came in to buy something! Piss poor customer service attitude. Many other places to purchase running shoes. read more

Road Runner Sports - Road Runner - Concord - Shoe Stores Near Me - Concord, California

Jawan is awesome! He was so helpful, kind, and attentive. He made my experience at Road Runner efficient and pleasant :D I am now set with new insoles and great socks for my job! I'll definitely be returning with my family soon to get new shoes. Thank you Jawan! read more

We wanted to bring to your attention how much we appreciate the assistance and support we were given from Bridgette at this location. The moment we walked in the store, Bridgette immediately greeted us, and talked about the purpose of our visit, and options that would be best for us. Despite the store being extremely crowded with customers and a running event,Bridgette still managed to take good care of us while we were trying on shoes and comparing options. She listened to us and worked with each one of us individually to ensure we left the store with the best possible shoes. Needless to say, we are both very pleased with our purchases, and with the high level of care and service provided by Brigette. Bridgette is extremely knowledgeable, kind and caring, and we felt our confidence in Roadrunner was renewed following a few challenges with customer service in the past. Thank you for having Bridgette in your Concord location and for the supportive team she has built there (Sam and Sarah to mention a few). We really appreciate it! read more

I struggle to make it in here before it's closed often with my schedule, but I lost weight, and wanted to do a n foot fitting (my experience from 2 years ago was also phenomenal. I'm hooked on brooks forever now.) This time I made it in like 20 min before closing, asked if it was possible to get a new foot fitting. Richard was SO beyond helpful and kind and super informative. I felt bad for being there so close to closing, but never once felt like staff were rushing me out. On top of it all, I had forgotten my wallet and had to come back to purchase the shoes. When I came back, I had again another wonderful welcoming experience with Bridgette who was also amazing and super informative. So happy to have found this store, thanks to the suggestions from Orange Theory Fitness years ago. read more