I came in for a pick up and four women just blankly stared at me from across the counter when I walked in. It was a completely unwelcoming feeling. I was really surprised considering the price point of the items. Ultimately my mom wanted a specific necklace from here that I got her for her birthday. I wouldn't shop here again. read more

I went to Broadway plaza today on a hunt to find a nice gift for my cousin ahead of her birthday lunch and came across Gorjana. I knew about this place as a friend gifted me a pair of earrings & a necklace from here on my birthday (which I wear everyday and was hoping I could gift my cousin a staple jewelry piece from here as well). When I entered, I was kindly greeted by two young ladies and was very casual and clear about what I was looking for. Jasmine helped me look at the popular gifts that fit with my budget and was quick to answer any questions I had along with pointing me to different pieces that my cousin may like. We went with a necklace & an initial with a heart which was super cute and the price was not bad at all. I was worried at the thought of my cousin not loving the gift, but Jasmine reassured me that we can get her a gift certificate which eased my nerves and helped me follow through without overthinking the transaction. I definitely plan to come back to get myself a gift, I loved seeing the return of the chunky charm bracelets & would love to come in and build one overtime with them. Thank you Jasmine for your patience, friendliness, and fabulous service! read more

As soon as my friend and I walked into the store, two employees looked us up and down with pure judgment. When I asked a simple question, the response was filled with attitude and a standoffish vibe. Their behavior specifically how they constantly stared us up and down both times we entered the establishment made us feel like we were being racially profiled and did not belong. While we ultimately purchased matching bracelets, the experience left us feeling highly uncomfortable and profiled. I highly recommend never judging anyone by their looks, because that is entirely unacceptable. I will not be recommending others to shop here. read more

Great service so kind and helpful especially Sydney Provided great info and a lot of help Everything was amazing 10/10 read more

We came at 7:40pm as it showed that it closed at 8pm. Both of the workers stared at us and then just looked away without even coming out and telling us it was closed. We were planning on buying jewelry. Very upset with the service. If you close earlier than 8pm, just put that on your website. read more

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The jewelry is dainty and beautiful just how I like it. I really like this brand. This review is for the jewelry and the young woman Imaan, who was so kind and helpful and graceful she truly made my day, very engaging and calm demeanor. Thank you! read more

Visited this location to purchase the gorjana x Breast Cancer Research Foundation collection. The other employees there were great but the one lady that I asked for help made my shopping experience uncomfortable. She was rude and clearly did not want to be there. She acted annoyed when I asked for help and throughout the whole checkout experience. I will be sticking with San Ramon location for my future purchases! read more

Came here to check this place out after receiving a gold chain necklace for Christmas. I wanted to get some matching ear rings and checked out their website online. I was interested in getting the huggies. They only allow 7 people in at a time and there is hand sanitizer upon entering. Very chic store and you're allowed to touch and take a look at things. The worker gave me a new set of ear rings after I told her which ones I wanted. Luckily I tried them on and switched out the ear rings I wore before I left because one of them didn't lock properly. It's such a cute and chic store, before the pandemic they would have launch parties for new jewelry. I loved the style inside and it was very inviting. Definitely a place for minimalist, simple and elegant jewelry and when you like layering up. read more

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Such an awful experience. First of all, I am a woman of color. I am a black woman at that. When I first walked in there was a group of employees + their friends talking. There was one employee of color (Asian if I had to assume). One of the employees (assuming it was the manager) immediately looked at the asian employee and told her to help me. Every other employee looked away and disregarded me. They were more into the conversation they were having with each other than helping me. However, when a white customer walked in it was all hands on deck. The asian employee looked DISGUSTED with me. She was upset anytime I asked anything and acted like I was making her do a job she wasn't being paid to do. I was so kind. I smiled. I said thank you. I even apologized after every single question bc I thought it would soften her up. It did not. At one point, I thought I was done shopping so she left to tend to the group of friends + employees. I decided I wanted to add something and AGAIN the manager made her help me out of all the other white employees. At the end of my purchase the asian employee hadn't said a word to me other than "yes" and "no" and was clearly upset. There were two employees (potentially one employee + one of the friends that was there) that ended up talking to my son and I at the very end. But, overall it was awful. I felt so disrespected and left with my feelings hurt. It's a super segregated area as is and this experience made me feel 1,000,000 times worse about it. I immediately left the shopping mall. I am thinking about taking this to social media because it was that awful and people need to know and these employees need to be held accountable. read more

gorjana - Jewelry Near Me - Walnut Creek, California

They're always so helpful and knowledgeable when I come in here and the jewelry is beautiful and truly does not rust. I wear mine all day, sleep in them, and can get them wet as well. Worth the money!! Some of my favorite pieces read more

The ladies were so helpful. I was gifted a piece and I needed a extender I felt so cared for I all purchased another necklace. read more

gorjana - Zodiac sign necklace was the new purchase. - Jewelry Near Me - Walnut Creek, California

I love jewelry from this store but the workers were so rude and uninviting. I came in about 6 minutes before closing knowing what I wanted and they were so rude to me. I've worked retail before and sure it's annoying sometimes when customers come in right before closing but it's never okay to be rude to them, especially when they're being kind and trying to move quickly. They just wanted to get me out. I tried to ask a question and the Asian girl looked at me so disgusted and gave attitude to me. Won't come in here again. read more

Sidney did it again!!!! I loved the necklace she helped me pick out. I came back in to look at earrings and when I saw some bracelets I loved and Sidney went above and beyond to help me try them all on. I left with a beautiful new tennis bracelet!!!! Sidney even helped me take cute photos of the bracelet at end. She's really the best and I LOVE Gorjana! read more

Love! I've always loved dainty jewelry that looks like it will break. And historically my problem with such jewelry is that it eventually breaks. I got a few beautiful necklaces last month and the clasp on one of them gave out. I went into the store expecting to justify myself and instead, the exchange was so easy and seamless. They replaced my entire necklace which is a banging business practice because I immediately turned around and purchased some more pieces. It has given me a new confidence in purchasing dainty jewelry knowing that they're standing behind the product. read more

We were looking at earrings for my nieces 16th birthday. Sydney could not have been more kind and thoughtful. She walked me through options, offered to wrap the earrings and even assured me she'd love them, which she did! The store was bright and welcoming with so many different pieces. read more

My experience at the Walnut Creek gorjana was great. I was immediately greeted warmly by Sophia and was also helped by Lena. The store is clean and easy to navigate. I am amazed at their Happiness Guarantee policy and felt that they fairly assessed my old gorjana pieces and I was able to select some new pieces. I happily paid any difference in the price of my new items. Sophia was very patient with me as I explored the options. They have beautiful costume and fine jewelry to select from. gorjana is definitely worth a visit. read more

Great service, beautiful fine jewelry with great quality. Purchased 3 items, will purchase again.

AMAZING CUSTOMER SERVICE!! I won't lie, I was honestly kind of shocked about how great the customer service was regarding a piece that I had received as a gift. They never second guessed myself or my mom (the one that bought it for me) and handled the manner in a timely fashion. The girls that work in the store are very kind as well, and are always quick to welcome us in every time we go. 10/10 would recommend read more

Definitely the place to go if you want a long lasting spectacular smelling candle! Shoutout to Stella for putting me on! read more

gorjana - Candle - Jewelry Near Me - Walnut Creek, California

Had amazing service, super friendly and willing to answer any questions I had! Not only does this store have super cute simplistic jewelry, they have the best return policy if your jewelry breaks or you need to exchange. I bought earrings after getting my necklace exchanged which broke. I love this store and will be back! read more

I had such a great experience at Gorjana today. They were so sweet and so helpful and I would recommend them to everyone. The two girls working were so kind and helped me out with a necklace I had bought my niece that didn't fit. read more

Brought my mom in to shop for her birthday. I had called ahead to ask if we could make it an experience - and they were super sweet! Loved that my mom felt so special and catered to. The jewelry is gorgeous too, great quality. read more

I unfortunately didn't get the girls name that helped me but she had gems on her eyes anyways! Amazing customer service I went in to make a purchase for my sister but left with my own pair as well because I loved the girl that was helping me. It's hard to find customer service like that! Highly recommend this store! Very happy with my purchase :) and thanks again to the lovely that helped me! read more

i have been to this store a few times. The last two times Sydnie helped me find great birthday gifts for my friends. Sydnie was super friendly, treated me so kindly and was very helpful. Sydnie is a great brand steward for the Gorjana brand. read more

The worker's here are pretty rude. I have been to many Gorjana and this one is super rude. No one greets you the workers all just talk to each other and can care less about the customer's that come in. read more

I am a frequent shopper at Gorjana not only because I love their jewelry, but because of their amazing customer service! Sidney at the Walnut Creek location exceeded all of my expectations and more when shopping with Gorjana on my most recent purchase! She was so willing and happy to help resolve any of my issues, as well as ensure my experience in-store was a positive one. She was kind, responsive, and very understanding. Thanks Sidney! read more

I can only speak about the Walnut Creek location but I had positive interactions with both the Manager Lena and another time with Sidney who was the Acting Manager. Both times they guided me to items within my budget without any pressure to buy at all, but of course I bought something. The best customer service! read more

Dainty simple jewelry..stopped by early today before 12pm. One person working on the computer the whole time. No greeting or acknowledgement of customers in store. Girls trying on jewelry with their masks down the whole time. Left without purchasing anything...weird place. read more

Was in the other day with my friend, and I must say the experience here was amazing. From the service to quality of products. The staff was very friendly and accommodating. Alexa was outstanding! Will be coming back for future purchases! read more

Love love love Gorjana!! This little store is adorable and perfect for dainty, timeless and minimalist jewelry. Super excited to have a shop here in downtown Walnut Creek. Great location! read more

I recently made a purchase at this store & not only am I very happy with purchase and can't wait to make more, but the service I received from Olivia was EXCELLENT! The store was really busy and she took her time with me! I will definitely be back soon! read more

Love somewhere I can buy stylish pieces from stylish people. Abby was as adorable as she was attentive. Will absolutely be coming back

To start off, I have been a loyal customer to Gorjana and have been to several locations including San Diego Westfield UTC which is by far my favorite. I came in on a mid day Saturday a few weeks ago with my friend. I was interested in the Infiniti diamond band and went straight to the fine jewelry glass. As I look up I had yet to have someone help me, and on top of that I caught the high school like employees starring at my friend with an inappropriate stare and no welcome in. I had to bug the workers and only got help once they saw all my Cartier rings. And only making conversation that she had one too, as if I was less or she was more. Overall, the energy was very inappropriate for its location, the workers are very under trained. This is not an area of gossip, this is an area were customers from all over come and want to feel welcomed. Will never be coming back and will never recommend Walnut Creek gorjana. Manager should have undercover to get rid of these "bullies". Very unprofessional. read more

Nice jewelry, but this store's customer experience is lackluster at best and racist at worst. I always have to ask for help, even though I've spent thousands of dollars there. My 13-year-old daughter went in today, and she texted me from the store to tell me how rude they were being to her. For context, we are Black, she was with a Black friend and an Asian friend. She said she had to ask for help, and when she asked the girl to get her the earrings so she could make a purchase, the employee pulled the earring off of the display, handed it to her, and said "here." My daughter wanted to BUY two pairs. She said that two other teenage girls came in while she was trying to get help, and the employee left her and greeted the new girls in a very friendly manner. The girls were not women of color. My daughter left confused and didn't understand why she wouldn't be helped when she wanted to spend money. So tonight's lesson at the dinner table was about racial microaggressions, and we're going to figure out where else to buy our jewelry. Really sad that I've spent so much here. It's 2022. Do better. read more

Came in just to look and I was immediately greeted by the workers, and asked if I needed help. Sidney and Stella were very attentive and helpful and I left with some great jewelry for my wife. Will definitely be coming back! read more

I've never ever been to Gorjana before, and I have to say I'm quite content with my purchases/ customer experience. Between Emily, Stella, and Sydney I felt like I was taken care of, and respected. I was shopping for a loved one, and each of them had opinions/thoughts on what I should do. All of them professional/friendly. We ended up with the perfect bracelet and my girlfriends very happy :) I will for sure be returning to, and recommending this location to anybody who asks me. read more

I have gone to Gorjana many times for gifts. I usually have a great experience. My last time going for a gift I had a horrible experience. I got a personalized necklace and the lady who helped me named Sofia with long brown hair was utterly rude. Laughing at me and my friend after asking questions, barely answering our questions and horrible customer service. She was talking to another coworker the whole time about an ugly piece of jewelry they sold there. It was incredibly rude and the worst customer service I have ever had. read more