Very nice apology, conversation and check for missing item this AM. I gave a few counseling tips for the employee with whom I had problems.

Long story short : THEFT ! I've been dealing with this place on and off for over 5-6 years, The watch expert they had for the longest time Claudio, recently quit. They brought in this new guy named Dan. He has family relations to the owners, most of them go back to Eastern European roots and they seem to hire upper level staff based on that. Anyway they've all been fairly nice folks for the most part. I mentioned a solid gold watch to the owner Albert, I told him exactly how much it weighs, I personally bought this watch based on the gold weight. He said he was not interested because I was asking too much. Then he called me a couple days later and told me to bring in the watch. I brought the watch in and then he called me back the next day and said to bring in the extra links I was talking about. There were three extra links. Over the next month and a half I kept asking what the final decision was for this, they said hold on we're waiting somebody is looking at it, somebody else to see it etc. etc. Then I mention that I have somebody interested and I will pick it up, they told me I couldn't because the watch was getting serviced and cleaned. I did not ask them to service it or clean it, but I understood that in order for them to sell it easily it probably should be cleaned. After over two months, I asked back for the watch and I went to pick it up. I rush in to get the watch leave and soon after I realized I didn't get the links back. First Albert the owner told me he gave them back to me, then I told him no he did not, and then he says he will look into it and get back to me. I follow up again and he says Dan has the links and I can pick them up from Dan. I go to pick up the links and there's a little Plastic container that I had them in. The watch looks fabulous now they polished it up and cleaned it. I send a pic of the links and the watch to my potential buyer while the watch and the links are on the scale. I see that the watch weighs 9 g less then when I dropped off the watch. I asked them about this and Dan got really defensive about how he does not do that and I am being very complicated etc. etc. So then I asked them to look at the paper of when I dropped off the watch which shows a picture of the watch the links the watch on their scale the exact weight, all the info. And they say they cannot find it. Somehow that paper for the records has disappeared. I looked through my pics and sent all the proof. The owner Albert says we will talk about it. I go in there and we have a little meeting, he starts off by saying "what do you want me to do?" I felt kinda bad for this old guy and that he has to deal with a trusted staff member that is obviously stealing. So I told him "let's give it some time, I'm sure it will pop up" it's not been over a year and it has not popped up. I go on Instagram and I could see that the person responsible has a profile and guess what he's rocking on his page, my watch. They do have a company page and a company Facebook page as well. After reaching out to Breitling, I'm told a replacement link for that watch will cost almost $2000. This has caused a lot of stress and the gaslighting they played in the beginning was very frustrating. Luckily, I kept records of everything all nice in one file. Hopefully they do the right thing and give me my link back or reimburse it. read more

Estates Consignments - Furniture Stores Near Me - Pleasant Hill, California

Asked to see this seeing it clearly said $7.50 as retail price on the front of the box. They had a HUGE selection of this brand. Was hoping I'd get nice jewelry for cheap. Asked to see it and they didn't even take it out of the display case. They tried to upsell it to me for $40. Not only this, but they followed us around the entire store making us uncomfortable. Don't bother going here. read more

Estates Consignments - Looked to buy this, clearly seeing on the front there was a price tag that said $7.50. They tried to upsell it to me for $40. - Furniture Stores Near Me - Pleasant Hill, California

Bought my wife's wedding ring here. They even resized it for a reasonable fee & we have a solid ring for only $450. Later we will go back and add bigger diamonds for my wonderful wife. ... I also feel safe in this store as they properly use the 2nd amendment www.youtube.com/watch?v=4OEdRdxFBek A really decent place to shop for jewelry! read more

Estates Consignments - We are so happy with the quality we'll be back to size up the diamond - Furniture Stores Near Me - Pleasant Hill, California

First time in this establishment and was off to a good start, The elder gentleman at the door greeted me kindly apon arrival which was nice and genuine, Iv never been here so I start to check out the glass cases ahead as that's the whole purpose to shop isn't it? I'm immediately looked up and down in disgust by the two mature ladies on my right and Mr.sassy pants in the tight sweater vest, who eventually said "let me know if you need anything" prior to all 3 of them blatantly speaking about me and my appearance with eachother as if I'm not right the F there. Seriously What's wrong with people? Come here and act shocked to see people from here read more

Came here today on Saturday 11/30 at 4:00 PM and was turned away by an extremely rude, and haggard looking older man that made an "X" sign with his hands through the closed door to inform me that were indeed closed, despite other people shopping and their Yelp hours saying 4:30 PM. No words, no explanation just looked at me like I was animal and in a mean demeanor threw his hands up in an X. Maybe I caught them at a bad time, but will never come back and do not recommend thanks! read more

The customer service...impeccable! Prices are very fair... U won't regret ur decision!!

My family and I have been coming here for years. I brought my husbands ring in to get it resized. That was a mistake, when it came back it didn't even look like the same ring. It now looked like a key jump ring. The ring is ruined. It was white gold with yellow gold inlaid. Now like I said it looks like crap. read more

Went here today, really liked a rare Sarah Grant game table they had, told the lady I was interested. Within ten minutes they sold it to somebody else that had come in after me - apparently they didn't put a hold on the item or let them know they had a buyer. Generally unprofessional service. read more

Estates Consignments - Told them I wanted to buy this - they sold it to somebody else, thanks guys! - Furniture Stores Near Me - Pleasant Hill, California

If I could give a negative star I would. The staff here is crazy! Some old lady literally followed right behind my mother and I acting like we were going to steal something. I was trying to purchase her a nice birthday gift but felt like I was being stalked the whole time. She was literally a couple feet behind us the whole time walking through the store. We've never stolen anything in our lives and didn't appreciate her evil eyeing us the whole time. She didn't say a word, just stared and followed every step. I could feel her breath at times she was so close. I found a couple cute things but decided they didn't deserve our business. We went and spent our money elsewhere. I won't be back! Beware! Owners: hire new help or train them to be better. If you're worried about theft get cameras and have someone monitor them. Your store is big and open, she has no business following this closely. If she must at least she could have been nice and made small talk with us. read more

Been going here for years. Gary and Albert always gave top dollar and great service. Sad to say my last experience was the worst. The female behind the desk was rude from the time my friend and i walked in, until we walked out. More important though, i had 3 14k chain, 1 14k earring total weight 19.9. App. $1025.00, she paid me $455.00 and kept 55%. I wasnt paying attention, i was talking to my friend, big mistake. Female employee didnt include 1 chain 14k 7.5 g, she only gave credit for 11 g. I know what i brought in and my receipt says 4 items. Never going there again. I you dare go if the female is behind the desk ask for Gary or Albert she is not an honest employee. read more

Employees are extremely rude and aggressive, and are angry as heck. Would not recommend shopping here as it is exactly as it appears with the bars on the windows read more

Took my bracelet in for them to reattach the safety chain. They damaged the link so badly that it does not even catch the light anymore. It looks like it's coated in some kind of cheap paint. If you care about your jewelry, do not take it here. read more

Estates Consignments - Jewelry repair made worse - Furniture Stores Near Me - Pleasant Hill, California

These people are so kind. They have beautiful things at reasonable prices. From the greeter to the sales people, everyone is trying to help one select what your looking for in furnishings. read more

I'm so thankful for this company!!!! The have amazing items and the have a loan department as well on Jewerly!!!! If you ever need in an emergency!!!! Thank goodness they are Amazing read more

Very friendly place nice place to drop in saw a few things I like. Not sure about the bad reviews they went way beyond to make sure I didn't have any questions. I'll be back read more

Really loved the place! Bought a gold necklace for my brother in law and the associate helping me wasn't pushy and was very very patient. Even when I got side tracked and started trying on other jewelry for me. All these other reviews are obviously old because everyone was very nice and helpful. Will be my new place for jewelry! read more

Very good service and they are fair in pricing your items you want to sell. They price fairly and pay you when the item is sold. From furniture to jewelry and everything in between. read more

Awesome place! These people care about their customers. I would recommend shopping here for your consignment needs! Thank you!

I don't think their salespeople are good at what they do. Sold an item I was interested to another party while I was present and had cash on hand, was actively looking for chairs to go with the item. Got to be a better way to handle business guys! read more

Upon walking in, this place does not look like a consignment store as it is very large and beautifully decorated with the consigned pieces and stands out as a showroom. There are a lot of great high end pieces at this store, but the prices are VERY high compared to the other stores I have been to. They have a great collection of jewelry pieces, some high end Cartier and Baccarat crystals, and a great selection of chairs. I really liked a few pieces but the prices were very high and not what I expected from a consignment store. read more

Estates Consignments - Furniture Stores Near Me - Pleasant Hill, California

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Honestly I didn't even want to give them one star They are very unprofessional and the big boss is very rude !!! I can not believe that kind of costumer service. They gave me false information about the product I bought when i found out I returned the item because of their own false information The next time I went by shopping the refused to selling me The the boss said it in very rude way that I'm not selling you because you returned last time This the shittiest customer service I have ever seen Educate you and your employees about your product and learn some manner . So sad read more

Update: A bit after leaving my original review, I was contacted by someone from the store, Aubrey, who asked me to reconsider my review. I was not interested in going back, and it put me off a bit that it felt like the business was trying to change my statement. On the other hand, it means they're paying attention to what customers have to say, and maybe I just took it the wrong way. She could have legitimately meant to reach out to me in a positive way. Either way, since I have not revisited this store, my review stays the same. I attached a picture of the message I received so y'all call make that call for yourselves. read more

Estates Consignments - Message from business. - Furniture Stores Near Me - Pleasant Hill, California

Seller Beware! this business will lie to you and offer bottom dollar to get your valuables. After winning a sterling flatware set at an estate auction, I brought it in to this business who offered me melt value for the silver. as I was shopping around, i was told by many businesses that they would pay the most for the set, and due to prior dealings, I brought the set in, and accepted the offer they made. fast forward a few days, and i found their sterling page on their site. I text the owner confronting him about the offer, realizing he set up a pretty payday for himself as he seems to have been sold out of any flatware for quite some time. he responded with anger and told me to take the rest of my estate goods elsewhere. I find this behavior to be incredibly shady. I even gave him the option and opportunity to fix the damage as I know we humans make mistakes. But he chose to go the shady route, and I really hope that decision pays off for him. read more

After years of being a faithful client, I have a story to tell: years ago, I brought in a sapphire, platinum, diamond necklace to sell. I was told that I had been duped because the sapphire wasn't real. I was very disappointed and sold the necklace to them for much less than I paid for it. Years later and after many transactions with them, I see a "similar" necklace and was told "Oh, we've had this for years." Turns out (although I can't prove it), it's my necklace that they are now selling for a hefty price! Obviously, will never go back! read more

The jewelry repair is phenomenal! They cleaned my ring and necklace very quickly, and my grandparents come here all the time to have them repair jewelry. They do so quickly but very efficiently. They go the extra mile to make sure your jewelry will be safe to be worn, and will even add in extra reinforcement. They can also fix watches, waiter broken jewelry, resize rings, and more. Overall great experience. Also, just a tip, the store may be open til 6, but the jewelry counter closes at 5:30 pm. read more

I used to come here all the time but now, not so much. All the good people are gone. They hired all new staff within this past year and they don't really know customer service. I purchased multiple diamond studs from here in the past and would go routinely get it cleaned with the ultrasonic in the back. When I asked for them to clean it today, the workers just looked at me funny as if I dont belong or can't afford anything in the store. The lady looked very long at my earrings and when she took it to get it cleaned, she used a toothbrush with the jewelry solution. There was no shine. I could have done that at home. They didn't really want to help me. I don't feel comfortable coming back here anymore. read more

The owner of this place is a liar, a scammer, and a thief! I came in to have a necklace resized. He didn't take a single measurement, just estimated visually. When I picked up the necklace, I realized it was too tight. I asked him to fix it and he told me, "that will be another $80." So this scammer wanted to make more $$ off of his careless, shoddy work. I passed on his ungenerous offer. On top of all that, after I left, I discovered that about 4 pearls and part of the chain were missing from the resizing effort. I came back and demanded he give them back to me, and without any acknowledgement or apology, he returned them to me. Afterwards, I found an honest jeweler who took proper measurements and fixed this awful person's work. Avoid this place like the plague! read more

Our multiple visits revealed an honorable way to pass on our inherited furniture and artifacts. Rubener advised us, each visit informative and insightful. He referred us to other appraisers for specialized second opinions and his extensive art history expertise helped us set realistic prices. Rubener was honest yet considerate, asked for the back stories to authenticate pieces, and provided reasons. Our selling experiences were straight forward as expected. The place is large, rambling with frequent updates and pricing adjustments. Definitely worth your time to explore. read more

I've driven past this place tons of times and always wanted to check it out. Don't let the name fool you - when I hear estate consignment I often think of grandmas stuff she left after she passed away. Happily, this is not the case. Basically it's quality and unique used furnishings and jewelry. It's probably worth pointing out a few things about how these stores work so you know what to expect. First the inventory. IKEA, department stores, etc they all sell basically the same styles - plain, muted, non-offensive types of pieces. If you want something unique but don't have a budget for designer pieces a place like this is a welcome compromise. So if you come here looking for a cheap Swedish bookshelf for your shared apartment- probably not the right place for you. Now pricing. Consignment- this means by definition I am holding for sale a good that is owned by another party. So in all reality- the owner thinks his or her piece is worth let's say $100. The store has to add something to that to pay for its expenses. But usually sellers are optimistic about what their stuff is worth and the shop owner may have to warehouse these items for a long time before they sell. Bottom line this is not a thrift store. You should expect to pay prices between department stores and designers for unique pieces. If you want a custom modern designer orange leather space chair - a designer will charge you $5k for it as an art piece. To get one from this place slightly used for $995 is a great deal in that co text. However if if your idea of epic decor consists of a POANG chair from Ikea this isn't really the right fit for you. We bought a ring and some decorative figures for the house. The lady offered to put the ring through the cleaning machine so it would look bright and shiny. Overall they were pleasant and kind. It's a small business people. Please try to appreciate what it is they are trying to do. They could easily rent space in Lafayette and triple the prices and make more money but they are here serving our neighborhoods. We need healthy small businesses like this around - it helps all of us economically. read more

Quick Review.. I lost my engagement ring around this area right before Christmas, and I recalled seeing a "We Buy Gold" sign posted outside of this vicinity.. so I decided to stop by and check my luck. Parking is plenty. But upon entering, I couldn't tell who worked there or who was a customer.. I was not greeted upon entering.. and when I finally found the jewelry area, the employees behind the counter did not acknowledge my presence but continued to help two other customers.. one of whom had showed up after I did. Anyways, long review short.. - I felt invisible. - Pictures are not allowed inside the store. - There were plenty of finds, not sure if they were well-priced. (Furniture, Jewelry, Accents, Pocket Knives, Old School Video Recorders.. etc) - And, sadly, still have not found my engagement ring.. but there were plenty of beautiful other rings there. --/ One for ME, YELP for YOU. @sandyexplores read more

This shop has a terrific, eclectic selection of furniture, home decor, and jewelry. Excellent prices and service make this a must-shop destination for treasure seekers looking for unique and fun items as well as people redecorating or updating their space. read more

Upon entry, a security guard sits at a podium. Wow! There must be some treasures to behold in this place! The podium has a posted sign that states no photos are permitted. WEIRD. I usually prefer taking photos of items I'm interested in, but that's okay. I got over it. It's a spacious store, but certainly NOT all high end. They didn't have any designers in stock like Karl Springer, Milo Baughman or Baker to my knowledge. In fact, there's a lot of NEW decor throughout this space, specifically objects, which was my primary focus of the day. Not sure if the glass was authentic murano or not. I walked by an Asian looking woman behind the jewelry case, who stared at me in a super pretentious manner and proceeded to watch me as if I were some kind of thug casing the place. Didn't bother me, but I'm sure it would make some uncomfortable. I'd love to return to check out inventory, but the pretentious attitudes mixed with hilariously wanna-be pretentious inventory wasn't quite my style. I left with nothing. read more

Love this store! Cristina and her staff are amazing! I left my stuff there and they are very liniment about pick up, and always have nice extraordinary stuff that you will never see in an ordinary store. read more

This review is for an experience I had several years ago... I spoke with a very nice lady about consigning some 18k - 22k jewelry. She was super helpful and explained the process in detail. A week later, I brought in my jewelry to consign. On that day, I was directed to deal with a very condescending and irritating man. He hemmed and hawed and told me it wasn't worth it for him to consign my jewelry but..... maybe he would buy it from me and "try" to sell it, blah, blah blah. I was in a hurry and was thrown off by this news and just went ahead with his suggestion - selling my jewelry to him. After a few days of mulling over this obnoxious bait and switch episode, I realized that I was ripped off. I was paid a pitiful amount for some extremely beautiful and intricate high-gold content bracelets. My fault that I did not walk away. Their fault for cheating me! read more

I really like this place but I come here at 10:00am when they open and it's 10:15am and I'm still waiting outside. Overall very friendly. I've been coming here for five years. I wish they gave you close to the same amount up front as they do consignment but I understand it takes time to sale and is risky. read more

Rubener went above and beyond to help us complete the impossible task of furnishing an entire house in 10 days. He not only guided us in selecting furniture that would work in the space but gave us extensive design help for the entire house. Rubener took the time to come to our house and assess the space and then returned a week later with a truckload of furniture. He was especially skilled at making suggestions that fit both my husband and I's different stye preferences along with a mix of styles within the house. I highly recommend seeking out Rubener at Estates Consignment for all your design and furniture needs. read more

Sold some lamps I otherwise would have donated. Will use them again Just felt a bit unsure as to transparency in pricing Nonetheless, it was nice to get a check for something that would've sat in my garage & gotten dusty read more

Great place to buy watches and jewelry. Staff has been very helpful every time I have gone in.

Estates Consignments furniture appears to be neither FROM Estates...or ON consignment. Talk amongst yourselves. read more