I came in here the other day for my first time, the store feels so huge! I wasn't really sure where to start and Abby (Abbie?) helped me so tremendously! She was kind, professional, and I LOVED her outfit. I could come back just to talk to her! I don't normally shop at Free People but I will be now, all thanks to Abby! I picked out a bunch of stuff and I can't wait to come back again. What great staff! read more

Rather than purchase Holiday Gifts for my teenage granddaughters I take them shopping. Today was DGD the Youngers turn...she is easy to shop with...like her mother and grandmother, she knows exactly what she wants. In the Fall she found a sweater here she loved, and after a thorough search of Nordstrom we headed across the street. Only one left in the color she wanted the sweet staff member removed it from the mannequin. She also found a Tee for layering here...again the helpful staff member set her up in a fitting room. Great experience, friendly staff...DGD the Younger came home with exactly what she wanted. Happy Grandma. read more

Free People - DGD loved this classic sweater - Women's Clothing Near Me - Walnut Creek, California

Great store with excellent service! Love the clothes and the accessories. Parking lot allows 3 hours free. Expensive but good quality for value. read more

I've been to this location a few times. The customer service is not nice and the vibes are lacking. I won't be shopping here anymore. read more

Super overpriced but store and employees are the sweetest. Literally just wanted a bag and the girl with a red tube top and a slick back bun (super pretty) was so funny and nice during the checkout process. Then, my friend wanted me to exchange her small bag after she bought something and it was a new worker with her hair up and glasses and she was super kind and let me keep the smaller bag as well. Place is pretty clean and is not cluttered at all which I appreciate! Thank you! read more

Really nice sales people! I especially appreciated how much Sam helped us; a difficult combination of grandmother, granddaughter.... And mom on the phone! She remained positive and cheerful and she came up with great suggestions!! read more

Horrid. Had horrid experience with the sales lady Sam. She was unusually rude, dismissive, and smug. No help at all and made me feel like I was a nuisance for shopping in store. Won't be going back I can tell you that right now. Not sure how they keep her on payroll read more

Love the style of Free People! Prices are reasonable too compared to a lot of similar brands.

Had a great shopping experience as always!! I was surprised when the bill was much lower then i expected. They gave me a bunch of free stuff (free people.... means free?) just kidding!!!! I just happen to get in on a good sale apparently. TY happy new year eve !!! Welcome 2021!!! read more

Free People - Pretty bag $ .10 - Women's Clothing Near Me - Walnut Creek, California

The store is immaculate and fully stocked so that's definitely nice but not one person said hello, can I help you find anything etc. i finally had to go find someone to check on a shoe for me. She never came back to see if it worked or needed another size. I was interested in a few different pairs but never got that far. I walked out without buying a thing but I bought loads online. I got better customer service using the app. That's sad. It wasn't busy either. read more

Ryan is a great associate, super welcoming and helpful. I'd definitely recommend this location just because of the rad employees. read more

The blonde manager will talk bad about you to other employees in front of you in the store. Tried to make a return, and she treats you like you're nothing and worthless. Someone like this should not be working in a public place. read more

Cute merchandise at this store but nothing really stuck out to me. I kinda feel like Free People, Urban Outfitters and Anthropologie all have the same kind of style. I came in this afternoon for some shopping. None of the workers acknowledged me or other customers. Their clothing is more comfy and cute rather than trendy but it's definitely overpriced. It's around $80+ for basic items that you can find elsewhere. It's pricey for clothing that not necessarily fashionable. read more

When I first read the reviews, I was a little deterred from wanting to visit this location--but whatever, I needed new clothes! So here I was, traipsing my way over to Free People, hyping myself up in my head in the event I come across these legendary "rude" employees, thinking about what I would say to these basic Coachella b*tches, but all that came to halt after I walked in. Usually, when I walk into a store, I expect to be treated like a thief. No, that's not it! I'm just super indecisive so I walk back and forth between racks holding a shirt or some pants, and I get how it looks suspicious but quit asking me "Oh, can I put that in a dressing room?" Like no, can you put yourself in a dressing room and quit asking me questions? However, I did not receive that kind of treatment here today. I was *free* to shop and look around. The assistant at the dressing room was so sweet and lovely! I asked for pants in a different size and she was nice about looking for another pair. The cashiers at the register were friendly and hilarious. I don't know, maybe I looked rich that day. Maybe the workers smoked some ganja before their evening shift. read more

This is one of the best Free People stores in the greater Bay Area. I live in San Jose and the local FP's near me are not even comparable in terms of selection or service. There's two floors and a lot of the nicer dresses that are mainly online are available here. I don't purchase much at Free People at their brick and mortar stores but I make an exception when visiting this locations because there's so many unique items here. Employees were friendly to me here but I do dress in FP head to toe, most days. Hope that's not the reason why and regardless anyone should feel welcome in the store. read more

Bummer. I drove from Sacramento to this location to do some shopping, with the intention to buy a lot. I walked in and wasn't greeted by either one of the associates working. I shopped for a few minutes still with no greeting or offer of help. One employees seem to be decorating the wall and the other was just ignoring me. I had a few things in my hands but decided to spend my money elsewhere. It just really sets the tone for the experience when no one can bother to say hello to you. read more

Free People is for free-spirited artists with vintage souls. My goodness, the best stores are the ones I accidentally stumble upon. I never knew Free People had it's own store, and looks like this is a semi-new location with an upcoming SF downtown store in the works. The store interior is lovely, makes me close my eyes and dream of running on a field full of daisies and picnicking on a multi-colored blanket with a flower garland in my hair. If I could buy anything in this store with unlimited funds I'd take away: 1. Textile quilted cloth draped suitcases 2. Belted purses and leather fanny bags 3. Long chain necklace with peacock feathers 4. Soft sheer shirts with embroidered patterns Instead I walked away with a pair of harp string patterned gold hoops. Can't wait to get in the future SF Downtown location. It's Anthropologie on a budget. read more

I love Free People clothes...so carefree....so pretty....so fits me ;) .. I wear their clothing because I can layer it with stuff that I have...the style is soo Modern Boho....they sell accessories..soo unique...at the back of the store are some sale priced items for as low as 19.99...go hit it!!! This store in Walnut Creek have nice staff and very helpful...This store is next to Urban Outfitters... read more

I love the fact that the new location for Free People is at least three times the size of their previous location in Walnut Creek. The evening that I walked by, a chalkboard sign drew me in. It said there was a tarot reading class taking place inside the store! Although I didn't participate, I thought that was a cool marketing technique ; ) As I browsed through the store, the associates at the counter were friendly and nice while hard at work. I thought that the styles on the racks were on trend and that the accessories were stylish. They had sweaters, tops, jeans, and more that were straight out of a magazine. read more

Beatrice in the Walnut Creek Store is my Christmas Angel. I walked in the store last night (busiest time of year) and without hesitation Beatrice genuinely ask if she could help me. I asked her to do what I thought was the impossible. Find an out of season item for a special little girl I know at Christmas. She searched, called a store in SoCal, arranged shipment before Christmas. It brought tears to my eyes that someone would take the time to help me make this special little girl happy at Christmas. I am a faithful Free people shopper I love their cloths. But Beatrice "sealed the deal" with her Customer Service - thank you Beatrice read more

I have to get Lina credit of how helpful and caring she is ! It is a long story I'm not going into details ! I had some issues with returning some stuff . Lina kept helping me for days to make sure I get my refund ! She is the one who even calls to check with me ! Thank you Lina you are amazing read more

While the clothes are cute, the quality and customer service are horrible. I bought my daughter a gift for her birthday--a very cute sweater top that was $60. The first time she wore the top (one hour into wearing it), the seam under one of the arms completely ripped open. When we called the Free People Walnut Creek store to ask about exchanging the top because the seam tore after one wear, we were told that no returns or exchanges are offered once the tags are off. Very disappointed. Ironically, had we bought the same item at Macy's or Nordstrom, they would have honored the return/exchange. Won't be shopping at Free People again. read more

Booo. This location is trash. I walked around the store for about 10 minutes, no one bothered to ask if assistance was needed/wanted (three people were working the sales floor). Definitely not knocking the store itself, just the customer service. Not a fan. read more

If you walk in not wearing brand name clothes, expect to be profiled and watched by everyone as if your about to steal something. Somehow every person who worked there knew what I had. I couldn't bring any items into a fitting room, I wasn't even using a fitting room, but it was made known to me. Super disappointed, especially since they represent a company like Free People. read more

Love the clothing from this company, but I only come to this store when I can't find something from their website and I want them to order it from another store. There is about one employee in this store I can stand, and she is the sweetest and most helpful young lady. Three three stars are for her. The rest of the staff is incredibly rude and act like a glorified group of sorority girls. Last time I went in the store, I was in the fitting room trying on a denim romper and an employee said who would ever buy this thing it looks like a "paint smock", loudly. I don't spend money in places like that, needless to say I left that day and ordered the romper online. I would rather shop online than go to this store. read more

Clothes this great deserves service as wonderful as Free People in Walnut Creek has to offer! The ambience in this store is one of the most cool, bohemian, laid back stores I've shopped in. The employees are are fashionable and friendly and are very helpful. My favorite part of the store was the dressing rooms which are draped with sari like fabric and inside there is the cutest couch with pillows on the inside. I almost want to sleep there! After choosing my items I then paid for them and the bags they give you your purchases in are cotton reusable bags that are SUPER cute! They also offer electronic receipts which is pretty cool too! I've become a huge fan and can't wait for the store in Santana Row to open up! read more

*My review seemed to be deleted somehow, so I am re-posting it. I've been to quite a few Free Peoples before and this one is one of my TOP favorites. I'd like to give a shout out to Madison who is always so hospitable- she remembers mine and my daughter's names even though we only shop here a few times a year (we are based in Southern California) and she really goes the extra mile to help us find the perfect outfits! She is so sweet and if I had a son I would want him to date her- ha ha! Thank you Madison for always giving us a spectacular and top notch shopping experience! We look forward to seeing you every time we shop at the Walnut Creek location! I will also note that I LOVE the new location. The store is beautiful and very large with a great selection. read more

I've been buying free people clothing for almost 15 years. However, I prefer purchasing (if possible) from other stores like Nordstrom, Macy's, or Nordstrom Rack. My experience at this particular store is that they aren't very friendly. Sometimes they don't greet me or say pleasantries before and after my transactions. Is it because I'm brown? I don't know, but they sure are helpful to them other caucasian women in the store. read more

Really, really nice and funky clothes, but also really, really pricey. Really. Staff was friendly and approachable and the location can't be beat with easy parking across the street, Urban Outfitters next door and plenty of nearby eateries. Believe me, I'd love to shop here regularly, but some of their prices I just can't justify. read more

I'm a Free People connoisseur. I love the unique style. I feel that the Walnut Creek FP has a more girly- wearable section then the Palo Alto store. I saw a dress in the window a few days ago (of course I forgot my wallet that day.) I went home to where my beloved credit cards were hiding from me and set out to buy the dress online. I called the store to ask for the dress name. The sales girl was super helpful and even went online to tell me the dress was on sale via the internet. Plus I could order the in-stock dress from their store and honor the internet price and waive the shipping fee. Whooop whoop! Great customer service ladies keep it up! If your looking for parking get to WC early on the weekends. read more

The clothes are fine -- hit or miss -- but wow. The woman at the register could not have been more pathetic. I came in to pick up an item I'd put on hold, and I guess she couldn't understand that, so she gave me this vacant stare, and said, "What?" No "Excuse me, can you please repeat that?" Or "Sorry, I didn't catch that." When I repeated that I'd put something on hold, she said, "Do you want to buy it?" No "Would you like to try it on?" It was late in the day, so I thought maybe I had the store hours wrong and they were actually closing, but there was still 15 minutes left, and to me, that means the store is still open. The other staff people were accommodating and helpful, but whoever is managing the store should weed that dead weight out. read more

I've always been a fan of Free People. Mainly I see it at Macy*s. This was my first time going into an actually Free People store. I loved how it was spacious and light. They don't have a lot of clothes all over the place. Changing rooms are covered with a huge beautiful tapestry rug. On the walls I noticed some yarn art and the walls were covered with cloth. In the back is the clearance section. read more

Love Free People and the inspirations they provide to someone with a bohemian soul! This store is located in a great location in downtown Walnut Creek near Broadway Plaza. It is still in the heart of it without being overcrowded. There are a free parking garages located every which way and street meter parking. Next to Urban Outfitters and close by to the Cheesecake Factory and movie theater, this cute little store is hard not to miss. The windows always look great and the girls that work there are very friendly Yes the prices are more on the expensive side but i am always able to find something n their awesome sale section or from their accessory wall. I would recommend just stopping in. They have great outfitt ideas that you may already have in your wardrobe Maybe they will help inspire you :) read more

Okay I adore this brand but more importantly I was horrified by the previous reviews on the staff at this location & I must update the review....I was there today & every single employee was not only helpful but also extremely friendly! I believe My sales associates name was Allison or Alyssa, sorry short memory with names but she was an absolute pleasure to me & other shoppers....maybe there's a new staff? So give this store a try....you will always find a piece that calls out to you as you're passing by the racks! Hope the good reviews start replacing the old bad reviews! Plus your purchases are put into an ADORABLE free cloth (reusable) bag....where as other stores have charged $.10 for a paper bag! Again, got great service when my friend fell in love with my shopping bag a different associate handed her one too. the service staff today just earned our business for life! read more

Free People - Women's Clothing Near Me - Walnut Creek, California

POOR customer service. I entered the store around 3pm on Thursday March 4, 2021, no one greeted me, offered assistance or even looked up. The employees seemed to be having there own private party... like it was a teenage hangout. I will not be returning to this location. read more

Had an error with returning an online order in store and got recharged over $100 for what was returned. Customer service had me come into the store to deal with it which was frustrating in itself to take extra time and effort on my part because of their error. HOWEVER, Store Manager Denise was extremely helpful in talking to me & the online retailer to help get a refund issued and for making up for the inconvenience! Denise is a wonderful employee and made this experience easier than I thought it would be, thank you Denise! read more

Mariah and especially Lena were amazing. 200% for customer service and patience and great small talk almost had me buy out the store :-)

Not even a star lol. I drove from Sacramento with my beloved sister to find not one bit of help from the associates working. We walked in with no greeting and while browsing no one asked if we needed help or just a friendly hello. The lady with red pants was helping and talking to everyone else but us. We are two young ladies so she probably assumed we wouldn't buy anything considering the store is quite expensive. But jokes to her, my sister bought a shirt. Not a warming environment so we left and went next door where i bought a purse, the service THERE way great! ‼SHOP VEPUBLIC‼ instead the are vegan friendly heart. read more

Ugh, my best friend is the hardest person to shop for... i went in having no clue what to buy and starting with a bad attitude. Enter a sales associate by name of Katy and things went up hill from there! She listened to my complaints then hooked me up with honestly the perfect gift. I left with way too much stuff (for both my friend and myself) and loving everything I purchased. Thanks again Katy!! read more

I love this store is one of my favorite clothes I like very much its very good prices and its employees very hardworking and respectful some very good guys asked me at every moment if I needed help. It was a great experience to see this store visited, I recommend it I give it 5 stars. read more