It was a hot day in Walnut Creek and I needed some sunscreen. So my friend and I came by Macy's and started trying out some products. Browsed in different counters, but brought some products from Clarins, and the sales staff was friendly and patient with us asking her questions. She also gave us some samples to take home to try. Located on Broadway Plz. read more

Macy's - Clarins Counter ~ Macy's - Department Stores Near Me - Walnut Creek, California

See all

I love love love this Macy's. My husband and I were shopping last winter for a great Gatsby roaring 20s party. A woman who worked in the men's section, by the name of Perla, helped us. We would not have known how to sort through all of the brands and styles of suits and tuxedos. She listened to what we needed and gave us her expert opinion. We ended up buying what she suggested and also got a very nice Men's winter dress jacket. It's felt like such a blessing that she was there and could help us. Months later, my son was visiting from college and needed a new suit for a wedding. While we were on our way there, I was thinking about her and hoping that she was there. She was at the counter and was able to come and take the time to help us. We found him a new suit, shirt, and a pair of shoes. I'm so impressed by how she was able to cut through all of the noise there and help us find something that worked for our needs. She's very kind and helpful. And I appreciate that She offers her opinions. It felt like having a personal shopper guide us. That matters a lot, especially I think in this day and age because often stores don't have that many people helping on the floor. If I hadn't worked with her before, I would never have known that I could even ask somebody to do what she did. She took the overwhelm out of the shopping experience. I give her five stars! Perla represents something rare and valuable that reflects well on Macy's and I wanted to share my thoughts about my experiences with her. I also felt like nothing about what she suggested was over the top and we actually chose to buy more than she suggested. It didn't feel like she was pushing merchandise on us. I mean, I am the one that went looking for her because of the way that she was with us the first time. read more

Marjan at Macys is incredible! She's so honest about how dresses look on you and she's so knowledgeable about current fashion. She was such a sweetheart!! read more

I love coming to Macys. Lots different selections. Service is fine. Last Act section areas, you do need the time to search the racks; but it is final sale, non-returnable. read more

See all

Hot stuffy and unpleasant. The guy in the suit department actually said I could not leave my jacket with him while I tried on suits because he would be responsible for it. This is the guy you've got to trust by handing him your credit card. Suit department guide dressed like a middle school kid read more

Unfortunately, the customer service at the Macy's Jewelry department needs improvement. My partner and I stopped by this evening around 7:54 PM and spent approximately 10 minutes looking at the jewelry. There were two employees working in the department, a man and a woman. During the time we were browsing, they appeared to be talking with each other. Both looked in our direction several times, yet neither acknowledged us, greeted us, or asked if we needed assistance. What made the experience particularly disappointing was seeing another customer, who arrived after us and was standing farther away, immediately acknowledged and told to let them know if he had any questions or needed assistance. Meanwhile, my partner and I had already been standing there for several minutes without receiving so much as a greeting. We were genuinely interested in looking at jewelry and potentially making a purchase. Instead, the noticeable difference in the level of attention made us feel overlooked and unwelcome. It was uncomfortable enough that we decided to leave the department and the store rather than continue shopping. Customer service does not always require an extended interaction a simple "Hello, let us know if you need any help" would have made a significant difference. Every customer deserves to be acknowledged and treated with the same level of courtesy and professionalism. I hope management takes this feedback seriously and addresses the customer service experience within the jewelry department, because this interaction ultimately resulted in us taking our business elsewhere. read more

Great Experience at the men's fragrance counter. We were lucky enough to have the help from Nicole in the men's fragrance department. She was so helpful and patient as I went through the "latest smells" that were directed towards a fresh/clean fragrance for men. She took me through a small collection of fragrances. I mentioned what I had already at home, and she was able to capture the smell I was looking for to add to my collection. I decided on a new brand, Gio Armani and she even mentioned a way for me to take advantage of getting a discount through opening an account and get a 30% savings. She even assisted my wife with grabbing a fragrance from the women's section for her to try. She was so professional and was very patient when working with us. This girl was fabulous. Go see Nicole at the Walnut Creek Macy's store. read more

Miral in women's dresses just gave us an awesome shopping experience! She is knowledgeable and so helpful! Coming here for all of our dress needs read more

Macy's - Department Stores Near Me - Walnut Creek, California

Stopped in just to walk around but saw they had a great sale on jeans. Quickly found what I was looking for and the 40% sale has me sold. The best part of the experience though was the help I received from Tanya in the Men's Department. She was kind, welcoming, and made sure I had the best experience possible. I don't live in the area but next time I'm here, I hope she is too! read more

Outstanding customer service, great prices with a wide selection of clothing every time.

Quality/Quantity - Our go to place (and Nordstroms) for dresses for my daughter. She got 3 dresses and ordered another one online. Holiday parties, here she comes! They also have a Starbucks here, but under construction today. Atmosphere - Good large location. Good areas for us men to sit while waiting. Several waiting places, one in the main area, and smaller ones near the dressing rooms. Thank you. Service - Good. Price - $900, expensive evening dresses. Owner Comment - Congrats on your success since 1858. One of the few companies that is still weathering the storm; hope you are here to stay! read more

Macy's - 12/10/23 FYI - Department Stores Near Me - Walnut Creek, California

The personalized shopper was the best way to buy an item that needed eyes on to be sure I'd get the product without any damage. I purchased a suede handbag and wanted it to be delivered in the manufacturers packaging. New and not to have been handled within the store by many customers. The personalized shopper reached out to stores that had 5 or more of the item so that I would get one not handled and in original packaging. Have not received it yet but the store personalized shopper called me within 24 hours of my request. Sent a text with the photo of my product in original packaging, and had it sent to me that day. I'm awaiting it s arrival. What a great experience. read more

I tried to return a $360 Seiko watch to Macy's one week after receiving it from an online order and was told the return could not be processed because the tag was no longer attached to the watch, even though the tag was still in the box. I was told this falls under their fine jewelry return policy, which feels excessive for a low-range Seiko watch. To be clear, the watch was not used -- the bracelet was too large, and I had not yet purchased the tools needed to size it, so it was never worn. The employees were apologetic, but clearly had no discretion. My issue is with the policy, not the staff. This "tag must remain attached" requirement is not clearly documented on Macy's website, especially for online purchases. After contacting customer support, I was told I could ship the watch back for a refund, making the in-store refusal pointless and frustrating.just causing a big waste of time. This kind of rigid, policy-driven experience is exactly why shoppers are moving away from Macy's. Given all the other options out there and because of this experience, I can't think of why I would shop there again. read more

I would like to give kudos to Mary Anne (I hope that's how you spell her name) in the Jewelry Department. I visited Macy's a couple of weeks ago, and she assisted us with our purchase. She was very kind, pleasant, and helpful. This past Saturday, I returned again with my daughters to shop the sales. I initially asked another associate a question and received a rude response, so we continued walking, as I did not want that interaction to affect our day. Shortly after, an associate approached us to offer assistance--it was Mary Anne. She went above and beyond to help us with our purchases, demonstrating outstanding professionalism and courtesy. She truly made our day, and I wanted to recognize her for the excellent customer service she provided. read more

Very disappointing experience at Macy's last night. I walked past Sunglass Hut and Pandora Jewelry, and in both locations the employees were on their phones the entire time. The associate at Sunglass Hut never once looked up or asked if I needed help, despite customers passing by. The same exact situation happened at Pandora Jewelry--no greeting, no assistance, just phone use. This behavior is extremely unprofessional and reflects poorly on Macy's as a whole. Customer service should be a priority, especially in retail. If employees are more focused on their phones than customers, it sends the message that business isn't valued. Macy's should address this immediately, as it does not match the standard expected from a well-known department store. read more

Thank you so much, Anna, in Macy's handbag department, for helping me find my beautiful MK orange suede purse on Sunday. I was hesitant to buy it, but you were so sweet, patient, and encouraging and even helping me open a credit card to get the discount. I'm so glad I did! I've been searching for the perfect orange purse for a long time, and I can't wait to use this one. Thank you for making the experience so enjoyable Anna. See you again soon. Patricia. read more

I'm a huge Macy's fan but I usually do all of my shopping online. Today was different because I needed a formal sports jacket and pant combination and realized that I couldn't rely on --- well me for what sizes I needed. Macy's Walnut Creek was the best option from Oakland because of the relatively easy drive and amount of inexpensive parking available. When I walked in the store I met Nadia who while she was obviously working on multiple previous sales took the time to ask me how she could help. Nadia ushered me through a couple of options I might consider and went out of her way to find the correct size jacket and pant. She offered me a few price points as options that I appreciated. Nadia made the whole process easy and stress free. She listened to me and found me a sweet jacket and pant combination that were exactly what I wanted. Matt says if you need some expert care which is low stress look for Nadia in the men's suit department at Walnut Creek Macys. She is great! read more

I have visited a lot of Macy's all over the USA States Like San Francisco, Ca Daly City, Ca San Mateo, Ca Palo Alto , Ca Reno, Nv Las Vegas, Nv Boston, Ma New York, New York is most of them that I had visited!!!! The only thing what I like Most about Macy's is the when they have The Flower Show Decoration & During Happy Holiday Season The Macy's Store is decorated really nice with a lot of Christmas Stuff!!!! read more

An excellent Macy's! Crazy to think that, but it's true. Honestly a really clean and orderly store with decent prices and friendly staff. My wife loved spending a few minutes here when we were walking off our lunch. We found some discounted clothes for our new kiddo and a toy for our older one. Just nice to see such a well cared for store. TL;DR: A Great Macy's store. read more

First Macys I have ever seen that has a Starbucks inside That is a nice perk I needed some hosiery The entire section was completely unorganized and inventory was extremely low I moved on to shopping for some shoes I found a nice pair I wanted unfortunately they only had a size 10 Umm definitely NOT my size but the employee went out of her way to check if the shoes were available at another store but unfortunately they were not read more

Macys, my husband and I are leaving your Walnut Creek Ca women's shoe department after not being served. I phoned the shoe department and spoke to staff behind the counter while they were 10 feet away. they were talking amongst themselves. The lady came over still holding the phone and called a manager. She was unsure who it was and said there was no name to be provided. Service is a 0, not worth the benefit of enjoying your sale prices. You fired my SF shoppers of 20+ years and Walnut Creek remains a horrible store with poor service Prime sale next week. I'll shop then read more

This is my review on this establishment. I blame the Macy's management for lack of training their staff. They hire unskilled people and drop them at the cash register. Macy's released a digital version of their credit card almost 2 yrs ago. Since then I have been using it in many Macy's stores. Last week I wanted to purchase a pair of pants at the Macy's Walnut Creek. Naheed, the cashier, insisted to provide a photo ID. I told her that I have been using the digital version for very long time for the reason not to carry my wallet. I showed her all my credit cards on my phone. I spoke to her manager, who didn't have any clue what was going on. He even didn't know there was a digital Macy's card. I decided not to purchase the item and left the store. I'll never return to that store again. I'm sure if I looked blond and blue, Naheed, would have not asked for a photo ID. read more

I was at Macy's WC in the women's section when Personal Stylist Sonia asked me if I needed assistance. Today was a day that I needed LOTS of help and Sonia delivered with enthusiasm and a smile! I left happy and mission accomplished! I highly recommend Sonia as she is a true professional! Cheers Sonia and thanks for all your help!! read more

Macys has great sales. Service is still good. Sales personnel show that they care. I just wish they would open a store in the Oakland/Berkeley Area Emeryville near Target would be great read more

Woman manager in mens, possibly middle eastern. Was very rude and belittling. I was trying to make a return and was understanding to the return being declined. I requested to speak to the manager and let her know what was communicated to me the prior day regarding my return just to update her on the communication. Instead of receiving the feedback she was challenging and rude. I simply thanked her and left. I can understand that you may not get the kindest customers, etc. However not all customers are rude. The woman came off with a combative demeanor. Already not wanting to help. Im a big believer if you are not happy with your job then quit. I know she's a bit elderly and retail is not her dream job but stay humble and take one day at a time. Peace and love read more

Going here while black is crazy. Why not just help me instead of following me. Kept looking at my stroller and my daughter to see what? All I wanted was a bottle of perfume. Thank you to the man that help me make a purchase and the free gift. This is why I choose to just shop online. I guess people of my kind can't afford Macy's. Or it's just profiling. Hurts my heart to live in day and age. I need people to know that it's best just to help the person find what they need and make the purchase. That's great customer service and it will help you feel good as well. read more

We just had a first class experience with Adam Liu in menswear. Trying to find suits for two, picky teenagers is not easy. Adam gave personalized, patient, warm service. He was an expert at finding the right fit for them. We will be back to visit him. read more

fraud sale from store, i ordered online and they sent me an empty jewelry box with no ring inside. store employee stole the ring, i will file complain thru butter business bureau! read more

Macy's - Store that sent me the empty package - Department Stores Near Me - Walnut Creek, California

See all

Not a good customer service, I got a perfume as a gift from my friend and she didn't give me a give a gift receipt; so I decided to go get a different item because I am allergic to the ingredients. They didn't even one to listen my explanation. Super rude. My favorite store to buy item is Nordstrom. No questions ask about the return. read more

5 stars for Mariela, who helped us in the women's section on the 2nd floor. Wow, wow, wow! I'm big on customer service, and she had it all down. She was so patient with my sister, mom, and me on a busy weekend. My sister wanted to order a size online that they didn't have in store, and Mariela helped us, going out of her way to make sure everything was just right. They ran out of bags, and she ran to get some more! All while ringing us up, she was so polite, smiling, and helpful. I'm so grateful for good customer service these days! Her customer service was such a pleasure to experience on a busy weekend. Thank you so much for all you do! I was hoping to write a review through Macy's but am having some trouble doing so. This Macys has ton of variety & affordable prices! I drove from Fremont and was not dissapointed. read more

Bought some nice jewelry that was going to be on sale at a future date. Unfortunately I was going to be out of state during the sale, but I promised that if I buy the jewelry at the current price, I could come back after my trip and could get the price adjusted. What a sucker I was. Well guess what, I came back from my trip and went in to get the price adjusted, and now they can't help me. The manager also conveniently left for the day. Never trust a salesperson there. read more

Easily found the item I wanted. Online shopping was smooth and intuitive. Macy's is a name I look for when I am shopping.

I never come here by myself but my wife drags me here now and then and honestly this is not a bad store. It's not as expensive as you think for a lot of stuff and their ties selection is great. Also good dress shoes. If you're looking for an off the rack suit, they do have some good stuff here. They also have a Starbucks in the store which you don't see a lot. Again, I never come by myself but I don't mind too much going with the wife, lol. read more

The horrible music BLASTING through this messy store is obnoxious. They've taken out most of the larger sizes 14-24 (1x-3x) from their already small section, and pushed the dept to the back of the store near all of the junk (last chance) clothing. Horrible selection of cheap clothing. read more

Simple. I was dissatisfied with the service and purchase of a silk necktie. Walked in to Macy's, found just what I wanted, and on sale. Done! read more

Macy's - Tissot Gentlemen bears a close resemblance to a Rolex Oyster Perpetual at a 10th of the price! - Department Stores Near Me - Walnut Creek, California

Thanks you for bringing back a "real" petites department. That said, you really need more fitting rooms and more sales employees working on the floor. read more

I went there recently and I was disappointed in the short staff. They took forever to ring me up and didn't have anyone on the floor, for when I needed assistance. They had 1 excellent worker in the women's section Jocelyn was her name she was the only employee that helped me. I really wish they could hire more staff as this is my primary Macy's. read more

I wouldn't say that I'm the biggest fan of Macy's, but when push comes to shove, this Macy's location has really helped me find what I'm looking for. Contrary to what some people may believe, I'm not really a huge shopper. Okay, okay wait... let's correct that statement; I'm not a huge "department store shopper". There we go. Sadly, I've hopped on the online shopping bandwagon and most of the clothing that I get nowadays in purchased via the internet. BUT... when I DO come to this Macy's, I shop... 'til I DROP! This is actually one of the reasons why I've resorted to online shopping because it's easier for me to maintain control. I've been coming to this Macy's for many years now and I really love the renovations that have taken place over the last few years. For the most part, the store seems to always be clean and organized. I have a Macy's Card and they always seem to have great promotions going on when I use it. My favorite departments are their shoe, fragrance, and makeup sections. I've found so many great deals on shoes here! I love when the winter season comes around because they always have killer boot and coats on sale. The ladies in their fragrance and makeup department are always so kind and helpful. They also have really beautiful jewelry in their jewelry department. I always get compliments on the jewelry that I've purchased from this Macy's. Another reason why I like this Macy's is because the parking is ample. I always struggle to find parking at the Sunvalley Mall location, but I never have that problem here. Parking is free for the first 3 hours if you park in the garage. The online order pickup and return service is really easy and convenient. Even with deals Macy's ain't always the cheapest, but they carry good quality items that last for a really long time. I enjoy coming here because of the service and convenience and I'll continue coming here as long as it continues. read more

See all

I still love Macys, especially their last call sales. The clothing quality is so much better than online retailers like Amazon. And it's so nice to have salespeople helping you. read more

I would like to commend Macy's for being a truly wonderful store to shop! The selection is amazing and the people are always friendly. It's clean, convenient with easy free parking. I love shopping at Macy's. They have great selections and great prices. I almost always end up buying something even though I don't intend to. That's because they do such a good job With exciting products and great pricing. Keep it up Macy's! Great work! read more