One of my wife's and daughter's favorite brands. Quality/Quantity - Amazing they did not buy anything today (12/29/24). But they have it all in this brand - Jewelry, wallets, purses, etc. Atmosphere - Small location. Plenty of mall parking. Service - Good. Price - N/A today, but we have spent thousands with this brand. Owner Comment - Congrats on your success since 1993. Also, I appreciate you supporting women with a $1M+ donation annually through your foundation. read more

Kate Spade - 12/29/24 Cool - Accessories Near Me - Livermore, California

Rudest customer service.. ever. I felt chased out of the store, they kept following me everywhere I went. Chill out-- i dont want to steal your bags! Would definitely choose a different Kate spade store, or a different purse store. read more

Went with my daughters to the outlets for a nice girls day out decided to stop by the Kate Spade store as I have generally found some great things here. However, this time we were not greeted once by any of the staff also every time we moved about the store there was a staff member hovering over our every move insinuating we could not afford anything in the store. Never have I been treated this way while shopping anywhere else. Ended up leaving because it was so uncomfortable. Seriously do better, everyone should be welcome in your store. Needless to say we will not be returning. read more

I love coming here, b/c their stuff is super cute! I've gone to non-outlet Kate Spade stores in Palo Alto and Santa Clara and I just can never find anything there that I like. I always come back to the outlet! After much debate on picking which purse I wanted, I finally picked one. They're all so cute. The staff on the floor was friendly and helped me get a price check. You can always count on those gals to help you out. I'm sure they probably get something for it as well. When I went up to pay, you could tell the worker was like upset to be there or something. So unfriendly with a pissed off look on her face. like giiirl..cheer up a little. She called me up and I was waiting for her to say hello or, did you find everything ok. but no. all she said was "did someone help you". I said yes, her over there. and the next words I heard was, do you want a bag and my total. Definitely no customer service from her. I've seen this woman before, I think she's the manager. I overheard the person next to me paying and they were asked if they wanted to purchase a jewelry baggy for a dollar, I think it was a dollar. Something like that, it's one of those pink baggies with the draw string for the jewelry. I've bought jewelry here before back in April, and bought 2 pieces and gave me a baggy for each, for free. I guess they charge now. read more

The workers at this Kate Spade goes above & beyond with their customer service! There's plenty of workers walking around to ensure that you're doing well and having all the help needed. FYI, they do 10% student discounts if you have your student ID! read more

Kate Spade - Kate Spade Jurse - Accessories Near Me - Livermore, California

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Love the ambiance and super cool stuff,Friendly staff,the girl in the head cover helped me choose between 3 bags. Love the colors of the new collection. Prices were super affordable read more

Kate Spade - From the tote collection - Accessories Near Me - Livermore, California

Enjoyed my experience as there were employees in many areas of the store that were ready to assist if I had any questions! There were several cashiers which made the line move so quickly! Store is very clean and organized :) read more

Always have a pleasant experience shopping at this location. Organized, friendly and professional! Definitely worth checking for gifts and necessities. read more

Kate Spade - Accessories Near Me - Livermore, California

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Terrible customer service. Was checking out and showed my student ID for the discount and received major judgment from the cashier. She was snarky for the rest of the transaction. Compared to the other 2 kate spade outlet stores I've visited, this one is the worst when it comes to customer service. read more

I only go to the outlet during weekdays bright and early, that's a must for my sanity..LoL I drop by KSNY from time to time and somehow i always manage to get lucky with the 70% and 20% off on top kinds of deal... dont know how i do it..(wink wink) They know how to get you with those numbers...haha. My many experiences here has been all positive. All the associates i've encountered are very welcoming and enthusiastic about their products & deep discounts. That is refreshing to see and feel when you're in a retail establishment...Believe me, one can quickly catch on to that excitement and spend! Yes, most of their items are made just for the outlet but its still cute and priced right after the deep discounts..which works for me! And please continue to bust out your calculators at any moment when a girl needs to know how good of a deal she is getting!! So awesome! Thank you Jessica and Gabriella for your help from my most recent visit.. If you come here on weekends, get ready for some red rope action outside the store as if you're going clubbing! Ha ... read more

Kate Spade - Accessories Near Me - Livermore, California

I had such a great experience the last time I was at a Kate Spade store that I had to come back and check out what kinda bargain buys I might just be able score for the day. Sadly, their styles haven't changed much and nothing really caught my eye. But my Mom (who was with me) found a good one more to her liking, and at a great price, too. So, yeah, they've been consistent so far. Here's hoping for more bargains on the next stop. read more

Kate Spade - Accessories Near Me - Livermore, California

My initial visit to the store was on 9/14 and I tried on the black tie waist ponte dress, and it did not fit. The sales associate Navleen K, helped me and she said that she can help me find a bigger size. She found one online and she said that she can place the order for me. I let her know that I wasn't sure about the dress and I didn't want to wait it and she said it will be shipping to my home in a day or two. I asked her regarding the return policy- she said it's not returnable. I let her know that I did not want to place the order. She apologized and said that since she's placing the order in the store for me, it's going to be returnable and that it's different if I placed the order myself. While she was typing in the information to place the order, she looked unsure, so I asked her again, "Are you sure about the return policy?" She said, " Yes, don't worry". I received the dress on 9/16 and the zipper was broken. I went back to the store immediately and they refused to refund me at first due to their "final sale return policy". I explained to the sales associate what had happened and she kept me waiting as she helped out other customers and she tried to research what happened. At first she said she can't tell who helped me out with the transaction despite the sales persons name printed on the receipt. She tried to check to see if Navleen was new and if she was in the employee database. My receipt did not say final sale anywhere on it and my order box came with a return label. After much back and forth with her and a lot of frustration, I finally got the refund minus the shipping fee. This whole experience left a bad taste in my mouth. Kate Spade team, please train your associates regarding your policies and procedures. read more

Not as much selection as i was expecting. The store was too crowded and merchandise is mostly focused in accessories, specifically bags (which is the last thing in my shopping list always). I did not leave empty handed as the jewelry section had great deals and I got and absolutely gorgeous star necklace with the cutest sachet to wrap it up. Nice customer service, no complaints. Just the store was not impressive to me as the other ones I have seen non-outlet. read more

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Although my boyfriend and I were greeted upon entering. We felt unwelcomed throughout the rest of our time in the store. I believe that if you don't dress "the right way" you will be judged unfortunately. It was rainy weather when we came here. My boyfriend was wearing adidas black sweatpants with a very big and bulky rain jacket. I was wearing a rain jacket as well. After we walked in, we started looking on the right side and then made it to the back. When we got to the back, I noticed a worker came to stand near us in the back and I could see her side eyeing us. At first I just let it go because we were looking for a birthday gift for my mom. But she kept eyeing us and I believe it was because of our big rain jackets that she thought we would steal or something. It's unfortunate to be judged but I understand that a lot of theft is happening everywhere. I just didn't like the feeling of being watched while we shopped so we left and went to a different purse store for a gift. read more

I absolutely love this Kate Spade store!!! Every time I'm at the outlets I'm drawn inside by the various sales, extra 50% or Friends and Family Sale 70% off. It doesn't matter when I go there is always a sale going on and they have some really great deals here. When you first walk inside you're immediately greeted by one of the friendly associates working here and more often than not you will be handed a flyer stating what type of sale is going on at that particular time. The interior is rather small and gets a little crowded as you walk towards the back where the clearance bags and sunglasses are located. I do like that all throughout the store you will find an associate available to help, answer any questions you may have and give you pricing of the bags. There are a lot of cute bags here, different styles and colors for everybody. I tend to stick with some of their mesh tote bags which are usually pretty cheap here and their cross-body bags are always a good steal here as well. When they are having the 50% you can usually get a nice wallet or wristlet for $50 or less when they will usually run you well over $100. They do have other accessories like cell phone cases in some cute colors and designs and they are cheap and worth buying if you can find the one for your type of phone. Sunglasses here are very nice, I feel as though Kate Spade not only has some very lovely bags but they also make some of the best and most stylish sunglasses. They are usually around the $50-$75 price range and they usually aren't included in the sales. I've gotten a couple bags here and this is my go to place when I'm itching for a brand new stylish handbag for a great price. It is a must go to when visiting the outlets, around the holidays there can be a long line outside to get inside but it usually is worth the wait once you step foot inside. Gotta love Kate Spade! read more

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Got in line 20 minutes before closing and they just locked the door without explanation. The sales associate only explained it to the people ahead of us in another language. Super rude and unclear expectations. read more

The store is absolutely beautiful but all kids space storage so beautiful the difference is that here they have a great stuff it's very warm welcoming they're really sweet willing to help you with anything and it's just truly a nice place to just come in and spend a little bit a time they make your shopping event just exceptional thank you guys it was really a great day for us there in your store even I brought my friends from the East Coast and they just love the service and the store thank you guys read more

Saturday evening, came here on a whim since I was in the area. Saw the long line my friend had mentioned before. I usually come when the store first opens so was not used to inching along as they allow one person to walk in as one person leaves as the store is tiny. They were having a 50% off entire store and coupons for an additional 30% off clearance items, which is why the store was even more crowded. After 45 minutes of waiting in line, I was finally in! From the 3 times I have been here, this was the first time I was able to purchase something as I had never found something to my liking. Very affordable and great items for the spring and summer! Staff here is very helpful and friendly as well. read more

Affordable Kate Spade? Okay with waiting in a line? Then head to the Kate Spade Outlet in Livermore. There's generally some type of sale. I went with my best friend on a Monday morning. Since it's the holiday season, there was a line of about 10 people in front of us but the line moved quickly. The lady at the door had a good pulse of how many people the store can comfortably hold. I ended up leaving with two purses and two small wallets. The purses ended up being less than $100 and the wallets (and most of the store) was 70% off. So 4 new items and about $250 after tax. Not bad considering how much these purses normally go for. This is the second time I've made a purchase from this store. All the employees are very pleasant despite how busy they are. The store is pretty spacious and is definitely clean. I'd definitely come back if I needed to buy another purse as a present! read more

I was greeted upon entering and they let me look around a bit. I talked to a young lady towards the back of the store, she helped me calculate the savings of a cute purse that was in the clearance area. She also complimented my eye glasses and thought that it was nice of her to do that. I did not end up buying anything at that time because I was just on my lunch break. But overall, nice and friendly staff, huge selection, and great deals. read more

I agree with what previous yelpers have stated - this outlet carries a handful of vinyl and patent leather designs which I'm not a fan of. But you may get lucky finding hidden gems like me, especially at 50% off! Picked up a pair of pink leather gloves for $35. Cosmetic bags for $15. Makes perfect gifts! Customer service may be on or off, depending on how busy the store is. On the days I've visited, the staff seemed fairly nice. Store is small buy quite organized and appealing to the eye. I am happy that KS found a home at Paragon. read more

Kate Spade - Enamored by pink! - Accessories Near Me - Livermore, California

This store is lovely but a complete zoo. There are so many crazed shoppers in here that they have to form a line outside. I'm not sure what the craze is, but it's like the old DSW commercials where women go nuts over the shoes. They seem to always have a good selection of handbags and accessories and customer service is good once you're in the store. The lady at the door stopped my mom and I because they had too many people in the store, but after 8 people poured out and an older lady squeezed in while others were making their way out my mom had to ask if we could go in. I pointed out that someone had squeezed their way in during the exodus. The girl mumbled something about getting yelled at by the older lady that had just squeezed her way in earlier and said we could go ahead now. Anyway, not her fault, but this store should really just hire a bouncer to keep out unruly old foreign ladies who feel it's okay to yell at the employees for keeping the numbers of people to a safe fire code maximum. read more

I swear half of my paychecks go to Kate Spade. I love the variety and location. The purses here last a very long time and the prices are ridiculous. I've purchased a crossbody for under $40 dollars and I still use it to this day. Purses, wallets, jewelry, etc. They have all that and more. The only thing I'm sad about is that some of the girls here are happy to "help" Although when you need help, they aren't there. I do have to say one thing, I don't remember her name. She was a cashier, but she helped me pick out a daily wallet and hooked it up with a keychain. She was absolutely so sweet and if everyone had that customer service, this place was would blow the other competitors out of the waters. Thanks again. read more

I am so upset ! I came from an hour away to get a birthday gift for my best friend. I get home and it's not even in a gift box !! Wth ?? Really ?? I told her it was a birthday gift and even got a gift receipt ! That TOTALLY sucks!! I don't have time to go back to get one. I might just return it and never go back ! What kind of customer service is that ? read more

On weekends, this store almost always has a line out the door, especially during the 70% with extra 20% off sale sprees. It cantrade half an hour sometimes just to get in. However, the workers are always deeper helpful inside with little papersto help you figure out the price of things with the current discount. They even keep calculators in their kate bags. They've also been really helpful with any returns or exchanges I've had. Note that juste has a new policy that you can exchange your item if it breaks within 1 year due to some construction flaw. Thanks kate! read more

Amazing Deals! Better prices then online. Every time I'm in town I come here. When you arrive it's a bit intimidating as they require you stand in line outside. It seems ridiculous, but it's a perk when you get inside, no one is crowding you. Thus, I'm all for the line. It's not like the person wasn't going to buy out the store already. They were there first. The best deals I have snagged are pink and white PJs. Amazing prices. Much cheaper then Victoria Secret and equal quality. I have bought new ones two years in a row. They also have dressing rooms in back that are never busy. The second thing I usually get are earrings. If you ever want to know a price ask a calculator holding staff member. They are more then happy to do the math for you. Parking is a major issue. You need to be patient as you look for a spot in there huge parking lot. Go early it's less crowded. read more

I went here on Black Friday and actually thought I was going to die. The line was out the door and inside was insane. There was no crowd control that's for sure! I found a beautiful all leather bag that was only 80 dollars, but waiting in line was crazy. I couldn't handle the crowd and the mess of people. I ended up leaving and left behind the bag of my dreams *tear* Positive points for the decent selection of actual boutique stuff rather then just made for outlet bags and goods. Also the staff was all super friendly and helpful for it being that chaotic. read more

The deals here are great. Sometimes they're better than Gilroy's and The Greatmall's deals. On weekends, it can get pretty busy, and lines get really long. Just be patient. The deals are worth the wait! read more

Probably the friendliest customer service of any of the stores in the outlets! One of the employees named Daniel helped me out a lot and gave me recommendations on handbags. I am happy to buy from Kate spade when there is such good service! read more

This review is based on KATE SPADE return policy. I made a single purchase and had to return because I found a better purse elsewhere during Labor day weekend. This store had a 30 days return policy, but you would think that since you paid cash for the items you purchase, you would get cash back........WRONG! They provided me with a reimbursement receipt and checks will be mailed to me in 2-3 weeks. They said that because my purchase is over $200 the only way I can get reimburse is through mail. I never heard of this type of policy before, have you? I guess it's better to pay by credit card. read more

I've really liked the Kate Spade outlet - you can easily find real Kate Spade items although a huge amount are lower tier items only for the outlets. However, they must have had a robbery or something over the holiday season or they are severely restricting the amount of people allowed in the store to discourage someone from waiting in line to return items. The line now consistently spans at least 45 min - 1 hour while the shop is mostly empty and one employee rings a person up at a time. The employees themselves have always been very pleasant and gracious, but the stores recent absurd restrictions (and at least 50% of people who mosey in the store leave without purchasing) have left a really bad taste in my mouth. Bottom, not worth the wait for me anymore. If you go, be willing to wait and be sure to distinguish between the real and the outlet only products. The real products tend to have small gold metal labels and the font is significantly different. Happy waiting in line. Really disappointed in Kate Spade, much better to get sales online of the real deal. read more

Kate Spade - Lines lines lines. - Accessories Near Me - Livermore, California

The staff are superficial and uncaring. Me and my mom waited in line to get in, once we got to the front of the line, a bee stung my mom on the finger. We asked the bouncer if there was a first aid around for her bite. She directed us to a location and we left. After my mom felt better, we went back to the bouncer chic to get out old spot back. I told her my mom was feeling better. She didn't care and told us to get back to the end of the line again. I said WHAT?! My mom got stung in front of your store!! She said she would let me in if I asked everyone that was in line if we can go ahead of them. I said, you have to be kidding me? She then asks the manager of the store if we can go in. The manager also said no. My mom asked me to not make a fuss but it was too late, I was mad and couldn't believe how insensitive they were. Don't they have moms too? We went back to the end of the line because my mom wanted to go in. We browse and leave. I go home and write a letter to corporate telling them about how horrible we were treated! They called to apologize. Apology not accepted. I use to love their products but ever since they treated me and mom like dumb shits, I never went back. I broke up with Kate Spade. read more

Very small store in the Paragon Outlets. Literally stood in LINE for 5 minutes to get in because they said the fire marshall would get them in trouble. Their purse selection was alright...I didn't end up getting anything, but the prices were definitely very reasonable. Ended up getting 2 pairs of SUPER cute studs for less than $25 each!!! Totally worth it! I wish the store was bigger and there was more variety/options... read more

TERRIBLE Customer service. 1 year warranty on hardware and stitching, just fill out this card with your name/email/phone number--HA just kidding! We actually need your receipt too. So what's the point in taking information then? So you can sell it off to people? Clearly it's not to look up the warranty for my wallet--which has a snap that broke only after 3 months of light use. Bad quality products and even worse customer service. read more

I came here for the first time having heard good feedback from my friends, and I'm soooo glad I did! Everything was 50 percent off with an additional 20 percent off...I COULDN'T BELIEVE IT! Even though it is an outlet and they might not carry all the purses, jewelry and clothes you would find at a full price store, I still felt like a kid in a candy store. The store is a good size, and even though there were quite a bit of shoppers inside, I did not feel at all crammed. The workers are also more than welcomed to help. The bag my best friend wanted had a slight crease, and one of the workers saw that we were concerned about it and brought out a new bag from the stockroom within seconds. They were also walking around with calculators ready to tell shoppers how much their items would be with the discount. When I was in the Lucky store, the workers there even raved about how great the Kate Spade is. I had a great first experience, and I will be back! read more

Kate Spade - Accessories Near Me - Livermore, California

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Well, I must be at the right place at the right time because on that particular day, most of the merchandise were 40% off and others with an additional 20% off. I've grown bored of handbags that are interchangeable to other brands...same shapes but different logos slapped on. With the discount, it was difficult to say "no" and walk out empty-handed. I found a dusty rose purse (originally $325) for $156. This awesome sales associate calculated the price, WITH tax! She was incredible and a total sweetheart. It was a mental tug of war. Should I splurge? Do I love it enough to drop that kind of dough? I'm usually a practical girl, but purses are another story. Early birthday present to me! This store was packed to the hilt! It was by far the busiest store in the entire mall. read more

Finally, found the matching wallet for my Cameron Street Blakely purse i gotten elsewhere. The sales associate ( Zoe ) said it was a return item just recently by a customer plus its the one & only wallet color ( Pink Bonnet ) that matches exactly the purse i had. I gotten really lucky thnxx for the awesome help frm Zoe & Karissa. Thank You so much for being so informative regarding Kate Spade collections & colors. Loving tis Kate Spade store with very helpful staff & items frm very cute to very sophisticated collection with different colors & style. Sincerely Alice read more

Kate Spade - Purrrrty! - Accessories Near Me - Livermore, California

Ah, Kate Spade is finally here........... I am an online user for purchasing KS @ Nordstrom, especially when the sales are on...... This had quite a few selections, finally got a chance to get in without the lines from the opening days.....it was ridiculous.....same with juicy, prada and coach, all had long waits to get in...... We got an over the shoulder baby bag, gonna use it as a regular bag, comes with a diaper change pad, still deciding what to do with that.....lol Very good customer service........... read more

50% off everything plus an additional 20% off bags on top of that! Awesome deal when I went here for the first time during Memorial Day weekend and waited in line for forty minutes to get inside. The wait wasn't too bad if you're not in a hurry, plus we were all in the shade in ninety degree weather! It was amusing to see people's reactions to the line directly across from the store as well. The employees are quite pleasant even amongst a busy crowd, one was merely trying to get through but heard me ask my friend if a wristlet up on a far shelf was a bag and was very helpful in answering my question. She even showed me where a different color was and mentioned how it could be used as a small shoulder bag. I knew I had to make my purchase worthwhile since I waited so long to get into the actual store. The line for ringing up purchases was surprisingly short. I ended up buying two bags, a wristlet, necklace, and bracelet (for myself & as gifts) for the price of one full priced bag at a regular KS boutique! Of course, I've never bought anything without a coupon/sale at Kate; that would be silly. Bright colors are my life! *UPDATE: I have to comment on the excellent customer service from Samantha and Brooke during my last visit in October. Samantha was nothing short of attentive and offered to put my jewelry selections on hold. She also did price checks for me on two bangles that didn't have the outlet price labeled. While I was browsing another part of the store she asked once again if I was doing ok and even called me by name! I felt super appreciated and welcome. Brooke was my cashier and she was pleasant to talk to. She gave us useful info about purchases as well. The employees that work here are so friendly and treat customers well. read more

While I had a wait quite some time to get into the store (because of the limited amount of people they were letting in) I did so because I had NEVER been to this particular location and wanted to experience it for myself. I went inside and was browsing and saw a pair of shoes and tried them on. Mind you that not one salesperson mention to me that trying shoes were not allowed and all of a sudden I get this comment from Marianne/Maryann that "just a reminder that that we do not allow customers to wear shoes". I was completely blindsided and she actually scared me, and I was not happy in the way she said it to me at all. I told her that they should have a sign saying this and she ignored me and went off. This turned my experience into a very negative one at Kate Spade. I had driven over 1 hour and 20 min and although I had shopped at other stores, I was not expecting to have such a negative experience at this particular location. I was checking the price of another purse but decided I did not want to give my business to this location because of how I felt and how uncomfortable it was for me. Corporate should please teach her how to say things politely and more comforting to customers, especially if she is one of the managers. It was totally uncalled for how she had to "remind" me when no one had said anything to me before. I don't know if I will ever return to that particular location again, but will definitely go to Vacaville and Petaluma for a better experience! I went to Cole Haan and received excellent service and bought a pair of shoes instead! read more