While I had a wait quite some time to get into the store (because of the limited amount of people they were letting in) I did so because I had NEVER been to this particular location and wanted to experience it for myself. I went inside and was browsing and saw a pair of shoes and tried them on. Mind you that not one salesperson mention to me that trying shoes were not allowed and all of a sudden I get this comment from Marianne/Maryann that "just a reminder that that we do not allow customers to wear shoes". I was completely blindsided and she actually scared me, and I was not happy in the way she said it to me at all. I told her that they should have a sign saying this and she ignored me and went off. This turned my experience into a very negative one at Kate Spade. I had driven over 1 hour and 20 min and although I had shopped at other stores, I was not expecting to have such a negative experience at this particular location. I was checking the price of another purse but decided I did not want to give my business to this location because of how I felt and how uncomfortable it was for me. Corporate should please teach her how to say things politely and more comforting to customers, especially if she is one of the managers. It was totally uncalled for how she had to "remind" me when no one had said anything to me before. I don't know if I will ever return to that particular location again, but will definitely go to Vacaville and Petaluma for a better experience! I went to Cole Haan and received excellent service and bought a pair of shoes instead! read more

I was super stoked to hear they even had a Kate Spade Outlet. Rarely are there any of these around. Their service was alright. The greeter blocked off the door right after my friend and I got in, but she was like see you next time instead of asking them to wait, which I thought was weird if you're trying to make sales. Anyhow, there were a variety of items that were marked down. I bought my friend a business card holder, which was reasonably priced! Based on my experience, the sales associates could've been more organized seeing that they did have a large amount of people in the store, but they did what they could. Luckily they had the occupancy rule, or else it'd be super crowded than it already was.. Til next time! read more

Kate Spade - Business card holder - Accessories Near Me - Livermore, California

I love any Kate Spade outlet location. I found my perfect diaper bag and some cute jewelry accessories for my sister. I really wanted to buy more but my husband put the hammer down. Grr! So annoying. The best time to go is during the holiday season or those 3 day weekend holidays. read more

Was here 8/6/20 6:42. trying to return something. Drive all the way down here because great mall closed. I think people working here is just being lazy. I was told they close at 7 but when I arrive they don't let me in and change the wording saying they close 6:30. I wasted my 1 hr drive because they are lazy. Please don't purchase anything if you might return it later. they just make return impossible. read more

The worst customer service ever! Krystal, supposedly the manager, was so condescending and rude. She treated my daughter and I terribly. I understand the store was busy but that doesn't mean you treat others rudely. The line to get in is so long, then you scavenger for a decent purse, wait in another long line to pay, then walk all the way back to the car to leave just to realize they sold you a bag that has a broken zipper. Then they want you to wait again?! Ummm no way! Finally get inside and speak with Kevin and Krystal. They said "it's the customer's responsibility to make sure they check the item out before purchasing." Who even days that?! Last time I checked, Kate Spade should be making sure they don't sell defective items and if that happens and the customer is inconvenienced, they should take responsibility! My daughter saved up her money to buy her own bag! Then Krystal, without even checking, states "We don't have anymore of that purse." Kevin goes to look and guess what....he found one. So even though we were inconvenienced and sold a broken purse, Krystal would rather LIE and say they had no more in stock than take her lazy self to go look. Fantastic customer service...NOT! She was incredibly rude and I certainly hope that upper management takes a look at the kind of service their "store manager" practices because she is representing your company terribly!!!!! read more

I came in looking for a specific purse and there was only one on display but I wanted to purchase one more so I asked an employee where I could find it and she told me there weren't any others. I asked a different employee who led me right back to the front right across from where the first employee was standing. So the first lady that "helped" me didn't bother to look and didn't bother to check for me. And the cashier that rang up my aunt and I was very impatient and had a rude tone of voice. Worst customer service I've ever received at a handbag store tbh. read more

I've been going to this outlet since they first opened in November 2012. They used to be in a smaller space on the opposite side about 3-4 stores down. When Juicy Couture closed, they took over. This new location is much bigger and easier to walk around. They have the best deals! Exactly a week ago I found a chocolate strawberry cross bag for $249 which was part of their new arrivals. I knew they were going to mark it down so I called on Friday. Amy placed it on hold for me and advised that they only put items on hold for 24 hours. I picked it up Saturday morning but had to come back on Sunday to pick up more items. Strawberry chocolate covered cross body: Originally $249.00 + 50% = $130.87 - came back on Sunday to get an extra 10% because the current selling price was 60% off. Bring your receipt and they will price adjust it for you within 7 days which went down to $99.60 before tax Strawberry chocolate covered coin purse: Originally $79.00 + 50% = $39.50 Strawberry chocolate covered key chain: $59.00 + 50% = $29.50 Strawberry mini pendant: Originally $48.00 + 50% = $24.00 They are always having sales so always call ahead! read more

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Rude customer service. They only cater ones who wear nice clothes. Do not judge a book by its cover. I might not wear fancy clothes but i wear GOOD SHOES AND BAGS! I was buying things for my aunt who is going out of the country. No one was willing to help. I left and went to prada! read more

Kate Spade Outlets are rare to find. I think the only other one I've been to is in Primm near Vegas. At such great outlet prices, they make great holiday gifts! The store is a bit small w/ heavy foot traffic, but it's manageable. I've been to their Paragon location a couple of times already and each week, they've enticed customers in with their awesome 50% off sales. In addition, I've been there where one week was an additional 20% all handbags and another week where it was an additional 20% off all handbags and wallets when you buy 2 or more items, that's on top of their already discounted 50% off! Service is great, friendly and helpful. They have plenty of SAs on the floor to help. read more

The staff is quite friendly and always making sure you're doing ok or if you're looking for anything in particular. They also carry around calculators to ensure that you know what the prices are for extra discounted items. They also know their merchandise well. I walked around for a bit to see if the purse I wanted online was there and well it was just in a different color. Then I realized it was much larger than I wanted a crossbody to be. Oh well! read more

This location is terrible. They only allow 12 people in the store and allow multiple people to cut to the front of their already long line. When brought up to the manager the manager essentially said deal with it. Honestly the prices in this store are comparable to their onlines prices and sometimes even worse. Skip the line, rude staff, and just order online read more

I purchased a bag at the Livermore store. I was satisfied with the purchase. The store is nicely kept. Recently, Ivan (not sure if it's even a real person) at (925) 267-6394 started texting me pictures of the store advertising sales. This is so rude. Texting people to drum up business for the store. I got texted at least twice a week and ended up having to block the number to stop the annoyance. Kate Spade bags are not worth dealing with rude marketers. So I am boycotting the store. read more

Worst experience today when Allie began yelling at customers in line, while We all were waiting in line to get into the store. It was so tacky. I thought Kate Spade had class but the store associates and Gabby the Store Manager condoned her behavior. I've been a customer for over 5 years, but I can't support a store that is so disorganized with rude, screaming associates. read more

The selections are cute and I love the service here. I forgot to use my discount during my purchase but they were able to re do the transaction quickly! In the back they have a special discounted section and they have associates going around to help you calculate prices. Avoid coming on a weekend there are hoardsssss of Chinese tourists on the prowl. And it can get very hectic! read more

Not as good as the Vacaville Kate Spade Outlet. They have way too many people in here and shopping gets defensive. Hella people pushing and shoving that it doesn't make shopping fun anymore. Not sure if they get different inventory here but their stuff isn't as cute as the Vacaville location. Plus their lines were so long! The Vacaville store has a lot of customers too but their employees are faster and more efficient. read more

Came here for some mother's day shopping. Good items in stock, really recent and simliar to the macys and nordstrom items. The staff was super helpful both on the phone and on the floor when I inquired about promos. When we came up to the register, Aiden was really knowledgeable about all the policies and discounts and really helped us work out a great deal! Aiden was professional and patient and helped us have a great experience! read more

Poor customer service. Three people behind the register and no one paying attention to people in line. Instead they are working on inventory and the store was full of customers. A random customer didn't even stand in line and just went straight to the cash register and she was taken care of first instead of the people properly waiting in line. And the cashier didn't even say anything. For this "high-end" retail outlet store to be poor at customer service, speaks volumes of their staff. read more

Pros: -Cute designs -Good collection for kids too -Nice staff -good discounts -conveniently located from my home. :) so that's definitely a plus for me Cons: -Long queue during peak times -Sometimes the extra discount doesn't apply to jewelry which wasn't the case few months ago -small store hence it feels very congested I purchased a bag few months ago which was falling apart and they refunded me in store credit. I always go during weekdays to beat the weekend/holiday rush since they pretty much have the same deals during weekdays too. read more

This is my favorite store at the outlets... Everyone is nice, helpful, and the store is always organized and clean. Their sales are off-the-hook, too. This is my go-to place for bags and accessories for myself and as gifts. You can't go wrong. I love my map scarf..can't wait to wear it!! read more

If I could give no stars, I would. My significant kthwr was in the store purchasing, needed me for help with the purchase. The "door lady" told me that I couldn't help her and to get at the back of a line that was going down the mall, which the 20 minute wait to help make a purchase was a short wait. I couldn't give my care since that would mean my significant other either leaving the store and having to get back in line, or just losing her place in line. This is extreme poor customer service. It's a Kate spade store, not LV, Rolex, or a real high end store. Please realize who you are and that helping customers make a purchase is more important than having someone wait 20 minutes to hand off a credit card...... read more

The 1 star review is for the horrible customer service received at Kate Spade Outlet in Livermore. I bought a bag there last month and noticed that after one wear, the turn buckle was getting scratched very easily and also felt loose. I called customer service and they agreed it is a quality issue and for me to return it to the store. I originally took it back to the Kate Spade Walnut Creek main store and the sales associates there were super nice and agreed it is a quality issue but that it needs to be taken back to the outlet store. Yesterday, we went to the Kate Spade Outlet and immediately was greeted rudely by a sales associate who said she has to get a manager for the return. The bag was fully returnable as it is not final sale and states on the receipt that it is returnable until Jan 25th. The manager came out and said she refuses to return the bag because she doesn't have the bag in the store anymore since I originally asked for an exchange. I then asked for a return or store credit and she refused to give it to me saying that because her store doesn't have it anymore and it's past 30 days that she won't return it. I showed her the receipt where it says returnable until January 25th and she made up some BS saying after 30 days it is a judgement call. Excuse me? Where does that say that on the receipt? She then rudely shoved the bag back to me and said that I can call customer service if I want but she was no longer able to help me. I am appalled at this lack of customer service and basic human manners exuded by the manager at this store. I shop at Kate Spade often and has never seen such terrible service before. I understand it is the holidays and everyone feels stressed in retail but this manager needs to take some lessons in customer service because she definitely has none. I called customer service who stated to please send photos of the damages on the bag and they will also see to it that the manager of this store gets reprimanded. To top it all off, when I got home, I realized she took my dustbag out of the purse and never put it back! Do NOT go to this store. Shop at the real Kate Spade store in Walnut Creek if you actually want to be treated like a human being. I have been a loyal customer of KS for many years and will stay away from this location from now on. Perhaps the next thing KS outlet should do is replace the manager at this outlet store with a decent human being. read more

Went there not too long ago to shop and bought 3 bags only to come home and noticeed that the quality and stitching is really bad...What a bummer.....Don't think me and all my friends will be going back there. read more

I had a great shopping experience here last week. I walked in knowing that I wanted to buy my fiancee a new bag for her birthday. The nice girl who greeted me (two-tone hair, and some tattoos) immediately handed over a 20% discount card which was good on any non-clearance bag. She then asked what I was looking for, what colors my fiancee likes, etc. We found a perfect match of a bag right away, but she then allowed me to peruse the store on my own to see if anything else caught my eye. A few minutes later I was ready to buy that first bag we looked at. The price was very surprisingly lower than I thought it would be. It had a retail price of $400, was marked down to $300, 40% was taken off for their standard outlet discount and then the extra 20% was applied. It came out to about $160 including tax. I told her that she should have charged me more! I really like to keep my shopping quick and easy, and that's what I got. Helpful friendly service, a good deal, and simplicity. I'm a salesperson myself, and I thought the Kate Spade staff did a perfect job. I've read some of the negative reviews here, and although some of them seem legitimate, very many others look like the work of extreme discount shoppers and bargain hunters. My advice is to stop making things so hard on yourself. Look at the value in the service, and the convenience. Shopping is not a competitive sport. read more

Very very nice employees. The greeter was sweet, polite, and apologized for the large crowd. Now for the negative. The prices are not great deals. 30-40% off regular price items. What really turned me off was the "Like Item" price, which indicated to me none of these items were original Kate Spade products. Instead factory made items. The quality just wasn't there. Loose threads hanging from garments, unsightly seams. But - if you're looking to carry a bag with the name Kate Spade, regardless of quality, this is the place for you. read more

I didn't know kate spade had an outlet--i was eager to check this store out. I heard about the long wait and lines, so I came right when they opened, but there was still a small line. I think the line is due to the size of the store...it's SO tiny. I would say it's smaller than the kate spade store in walnut creek. I think they should have gotten a bigger lot for this store! There was barely any area to form a line for the registers too--making it difficult to check out products when there's people waiting in line for the registers in front of the displays. This is definitely an outlet store. Most of their purses were patent leather or vinyl, and it looks like Kate spade has their own outlet line, so I wasn't as interested in grabbing any purses. I did see a few purses that were "on sale" in actual kate spade stores, but again, mostly vinyl styles. I did pick up a few cute accessories like jewelry and cold weather stuff :) The sales associates are incredibly sweet and helpful, so that's definitely a plus. However, I think I'm just going to stick to sales at the regular Kate Spade...the line (and drive) is not worth the small selection at this store! read more

I agree with Yue L. that this place had horrible customer service received at Kate Spade. The OLD lady with a the Kate Spade glasses was VERY RUDE. I can't believe that they would hire a person like that to represent the store as a GREETER! A GREETER from HELL!!!!! I'm sure the store had wonderful merchandise, but I never made it in. Bad for Kate Spade store since I was a the mood to spend money. Or good for the Armani, Dooney & Bourke, Prada, Lacoste, etc. I wish I could this store a ZERO rating!!!!! read more

can we get a drum roll going please?! ****DRUM ROLL!!!**** WELCOME TO NORTHERN CALIFORNIA, KATE SPADE! :) Paragon Outlet in Livermore, CA could not have been a better location! I was beyond ecstatic for grand opening so I had to visit today (even though they opened yesterday). Google Maps doesn't have this address updated yet, so don't use Google Maps. I got kind of lost and had to go around and around looking for parking but it was ALL worth it when I stepped into Kate Spade. See my Paragon Outlet review for more information. But anyway, there was a little bit of a wait to step into the Kate Spade store but the sales will make it worth your while. Not sure how long this will last but it was 50% handbags/accessories/wallets and 40% off jewelry and clothing... with a cherry on top discount of an additional 20% thereafter! Icing on the cake huh? Oh, it truly was! The store itself is a little small, but they have enough Kate Spade goodies to go around. They have handbags, wallets, jewelry, accessories, winter scarves, and some clothes. My only wish was that they had SHOES because I would've lost my mind... if that sale applied to it. ;) They had roughly 12 boxes or more of shipment behind checkout so I'm sure they'll restock with goodies this entire weekend for grand opening and getting ready for Black Friday weekend. Fun fun place. It's a must visit. It was one of the highlights of my Paragon Outlet trips. Highly recommended. Ladies, go with your girlfriends or fellas, surprise your lady by taking her here! You'll get brownie points even if you pretend you're interested! read more

Kate Spade - Accessories Near Me - Livermore, California

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Ok! Yes! A store that will actually deliver 70% off! This outlet mall was lacking good deals and then I came into this store and started clapping like a seal! Now I understand why they have to form lines outside of the store! I was never really a fan of their purses before but I think the quality of purses is above par, even at this store. I may have spent a lot of time examining almost every purse. Kate Spade is modern chic but colorful too. They have a large selection of bright colored purses and wallets for the fashionista in all of us. There is a small selection of clothes, jewelry and sunglasses too. Staff here were attentive but also respectful. For the most part, they were friendly and helpful when needed. read more

Have made many great purchases here in the past but unfortunately my most recent visit will be my last. The quality of the items they carry has gone way down hill along with the service. My mother and I entered the store and we were told Everything but the clearance items were 60% off with an additional 20%. After browsing for a while my mom found several items she wanted to purchase and so we waited in a very long line just to be told that these items were full price. I pointed out to the cashier that the items are sitting under a big 60% off sign and that is very misleading, all we got was a very fake "sorry". What a waste of time and I hate when companies try to pull the whole bate and switch routine. read more

At second look they also have second tier merchandise and this was a real turn off for me.

They don't have anyone to help carry out bags for pregnant women. When I insisted they have some sort of carry out service for pregnant women, the young lady just looked down and ignored me It wasn't busy, no long lines and they weren't understaffed. There's never available spots for close parking, so I had to park far. Most stores do help carry out bags when they know you're pregnant and require assistance. For those of you who are pregnant, don't go by yourself if you know you're going to buy more than one thing. Take your spouse or partner or friend. On the positive side, the place is clean and organized. read more

They have a great selection here and really good deals! As busy as outlets get, they keep their store pretty organized so its easy to look for things. When we were shopping around, Brianna was so welcoming and nice! She asked if we needed help finding anything with a smile. About 15 minutes later, she asked again just to make sure we were still ok, and I thought that was really good of her. I saw her helping other customers as well so I asked the cashier what her name was so I can mention her in this review The cashier was nice as well! Great service! read more

I came here to just look around, but their sale this holiday is amazing! 70% off entire store! Thebselection is great for an outlet, and the service is friendly! read more

Kate Spade - Accessories Near Me - Livermore, California

This is a nice Kate Spade store, with a good selection of outlet products in very good condition and decent outlet prices. The store is clean, well lit, and organized. Overall the staff is friendly and helpful, however I do want to call out the manager who was on duty. We picked a purse and noticed there was a slight blemish on it. So we asked the manager, who was on the floor helping, if we could get a new one. However without even thinking she lied to us and said it was the last one. Advice: don't lie. There were another three or four of them on the shelf right there. And another half dozen or more in the stock room. After we called her out on this, she did ask another staff member bring out two more of the purses from the back, and I overheard on the radio that there were more than that available. read more

I was expecting a lot more from this outlet. The store is neat and colorful per Kate Spade standards, but the selection isn't that great. A lot of the stuff is made for the outlets, rather than past season items. Everything was either patent or in some bright color, meh. Jewelry selection was also limited, with nothing really eye catching. They had a good amount of wallets, mainly the zip around ones and a few of those midsize wallets. A few of the handbags I looked at had defects -- there were these weird stains that seem to have been from the handles, which is terrible. I'd rather buy from the regular store because they have way cuter products haha read more

This was my first time at the outlet. I decided to come to this particular store because I love Kate Spade. She's an amazing designer. Right when I walked in I noticed how small the place was but I was not disappointed! This store has such a great varieties of handbags and wallets (which was why I came). The workers were very helpful. They helped me find the type of wallets and handbags I wanted. It was also a good day because Kate Spade was having a huge sale! It was 40% off all handbags and wallets! Plus an additional 20% off! I came out with a wallet and a handbag for less than $250! Yes, I was such a happy camper. The place was very clean and organized. I will definitely come back. read more

Awful customer experience. reasonable prices. Reasonable selection. Awful customer experience. reasonable prices. Reasonable selection.

This store is probably the best one at the Livermore Outlet. It ACTUALLY has outlet price!! Their selections are nice, and if you catch them on a good day, they add on an additional 25% off of their entire store, which is usually 50% off!! read more

I expected more items from Kate Spade. The store is pretty small. read more

Kate Spade - Accessories Near Me - Livermore, California

I have NEVER seen or heard of a Kate Spade outlet in CA. You can then understand my excitement when I discovered this location! However, before I review the store... I have to be honest. The line to get in the store was sooooooooooooo long yesterday that after 30 mins of waiting I gave up. I didn't even make it to the door and I think it takes at least an hour for you to get in. I'll try again next time I visit Livemore and will update my review then! :) read more