Kipling was one of the stores that provided good customer service. They had a sale so the store was crowded but employees took time in explaining things to customers. read more

The Kipling Outlet Store in San Francisco Premium Outlets is one of the always-busy stores in the outlet mall. They have outstanding selections in the store and provide excellent customer service. I usually found a few Kipling bags in the department store. They look good at a reasonable price. However, the outlet store here has many more choices of all the different bags with lots of styles and colors. They have promotions whenever I'm here. Their clearance section has lots of good deals. I like to check out this store every time I visit San Francisco Premium Outlets. read more

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They follow you like a dog no privacy to shop the store is small but the sales people are friendly

Love Kipling, I still have a black bag I've used for work and everything in between that I would have retired except it's still pretty functional and in great shape despite being 16 years old. That aside, I've been to this place 2x in a week and both times had to deal with crappy customer service. Last week 1 employee was kind and amicable while the other seemed a bit hostile ringing me up. This time there were 3 employees and I was the only one in the store. One of the employees greeted me warmly and I did in kind. I walked around looking for a bag. One of the employees approached me and says loudly in a rather exasperated tone, "Do you have any questions?" I like to mirror people's attitudes at times so they can get a clue how they're perceived. Let's just say I responded to her in kind...curtly. That aside, I bought what I wanted but will be purchasing online in the future where I could purchase without the attitude. Thank God there was at least one nice lady today that was useful. I didn't realize lack of decent customer interaction was the minimum requirement to work at this store. read more

Great product at a good price with a variety of purses and bags for all age ranges and friendly helpful staff!

I always find something here. This past visit I picked up a lunch bag for work, it was under $20 with all their great discounts. You won't find these kind of deals in the normal stores like Macy's etc. Have fun, just don't go inside if you don't have a game plan. Or else you'll walk away with something cute read more

Went inside the store to browse with my friend. I was especially excited to take a look at the new mickey mouse bags they have. Unfortunately, that was ruined as soon as we stepped inside because we immediately felt as if we were being "monitored". It was a very strange interaction and can only conclude that we were being watched based on the color of our skin. We spent a total amount of 5 mins inside and was asked "Can I help you look for something?" about 4 times. We ended up walking out. Ruined our shopping experience. read more

When you are the only customer in the store, you should at least receive a "hello"...so I thought. There were two employees talking about how the store was better managed at another location and the customers were more friendly. REALLY!! read more

This was my first time visiting this store and buying a Kipling handbag. An employee that helped me was Shu-Ting. She was awesome! She was so nice, helpful and I felt she went above and beyond. She saw that I was having a difficult time deciding between items and she came and helped me and was very informative. She even offered to give me new merchandise that was still in its original packaging from the back vs the ones that have been sitting on the shelf. When ringing up my purchases, she even explained to me the amount that was ringing up on the cashier and what my discount was. Shu-Ting really made my visit in their store very pleasant. I really appreciated that from her. read more

Great store. I had an online return and it was a very smooth process. I also had my dog with me but they were okay with it. Dunno if I ever come back since Livermore is quite far, but if I ever stop by in the future, I will be sure to visit this place again. Great customer service and great staff. read more

I had the most amazing experience at the Kipling outlet in Livermore yesterday. I was unsure of the type of backpack to buy for my granddaughter and after changing my mind twice during checkout, Johnathan showed extreme patience and kindness and made a great suggestion for me. Awesome experience, excellent customer service, thanks again Johnathan! read more

My friend had a Kipling Purse and Pencil Case which was cool because it was good quality and looked good. I looked at Kipling Bags online to find out they were really expensive. But here's the good part... I was walking around in the Livermore Outlet when I see the Kipling Store. I headed inside where I was immediately greeted by a nice African-American woman that assists us to our every need at the store. Guess what I see at the small corner nearby the back of the store... ALL THE BAGS WHERE 70% OFF! It was the happiest day of my life! I found out that a nice little pencil case (the same one that my classmate had) was also in that 70% off area so I rushed to get it when the kind employee helped me by going to the back and checked the stock for a brand new one or one that was a better color. I recommend this establishment because of the good service, quality, sales, and a lot more. They have discounts 70%, 40%, Buy 1 Get 2 Free +Monkey Plush, and free employee discounts. The kind employee gave me a 70% + 10% discount because she just was that kind. The 70% came with the pencil case plus the 10% discount from our kind employee. The bags always come with a monkey plush that is very cute. RECOMMENDED 110% for anyone shopping at Livermore Outlet. read more

I have been a fan of Kipling for a while. I came here last night in search of the perfect purse to go with everything (interviews, etc.). I had sooo much bag-gasms (orgasms when you see bags) upon entering this store. I wanted everything in sight. Loved loved loved the styles & designs. The prices weren't tooo bad. Macy's can be cheap, but this store has more selection. Employees were friendly & quite helpful. One employee (I wish I could have gotten her name) helped me find "The Bag." For less than $100, I bought "The Bag." Thank you, nameless employee for helping me! read more

Organized store and friendly staff, it is always a joy to shop here. Although it is a lot smaller than the store in Las Vegas, but I am more than thrilled to have a Kipling outlet store this close to home. read more

I am new to Kipling. I first saw a woman with a Kipling purse last summer at the movie theater and thought it was so cute with the fuzzy gorilla on the side. Having searched for months for a new winter purse, and being very particular, I went into the Livermore Outlet Kipling store two days after Christmas. Wow! What a selection! It was tough to make a decision, but I found the perfect bag. Fast forward a week later, and I went back and bought another purse, same style, different color. Their prices were amazing, better than other retailers such as Macy's. However, there are different styles at different stores. Customer service was very good, even after Christmas. I will be searching the store in the spring for a turquoise bag. read more

While I was delighted to find good deals at this store, I was very disappointed by how the cashier went straight ahead to serve a woman who cut in line! Over the Memorial Weekend, I visited this store. I was standing in the queue for over 5 minutes and I was the only one in line. There were two cashiers on duty who were busy with other customers. Then one of the cashiers became available and I had already made one step forward on my way walking to her. Suddenly, another lady jumped in, ran passing me and rushed over to this available cashier cutting in front of me! This was so weird that I told myself the lady probably was in a rush to ask a question. To my surprise, she was simply running to the cashier to pay for a suitcase. I was so shocked that I did not know what to do. To my bigger surprise, the cashier and the other saleslady who was standing right beside the queue (I expected both to know about this lady cutting in line) said nothing. The cashier went straight ahead to serve this rude customer! If it was the company policy to serve customers who had put things on hold before serving those who stood in line, I expected at least one of the staff told me so on the spot. I gave both the cashier and the other saleslady the benefit of doubt that they could be as shocking as I was. I assumed this could be the reason why they had not said anything to this rude customer who cut in line or explaining to me why they served this rude customer before me. However, I sincerely hope that the manager of this store would train the staff on how to handle incidents like this. read more