Some of the best and friendly customer service I have seen. I went in looking for a new pair of…read morerunning shoes and a 2nd pair for daily use. Since it had been a while since my last visit, they did a diagnostic test on my feet (free of charge) to see what shoes might work best for me. They even recommended some insoles and let me know which of the shoes I liked were on sale to maximize my value! The team went above and beyond to make sure I got what I needed. I will definitely be back when I need new shoes

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

Quick take: Good location…read more I happen to be in the Tri-Valley. I usually shop at the San Mateo location. The service at the Dublin store is always friendly even when I shopped here many years ago. This store also has more inventory than the San Mateo store!

I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...

I'm standing there holding a shoe I want, tell like 3 people who work there I need a 9.5, I get and…read moreaight . 15 minutes pass by. I stand in front of the cashier ask for a 9.5 I get an aight again.... 10 minutes go by I wasted time again!!!

If I could put no stars this is what I would put, all the employees are NO HELP AT ALL!!! I had to…read moreget the shoes myself even on the highest shelves. when I had to go look for the employees, I would find them arm wrestling. (As seen on the picture below) After all of that during my purchase, the employee still have the audacity to ask for me to give him a $10 tip. Like what?!

The bike repair team is super helpful !…read more Danny and his group provide quick and supportive service every time.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

This business and employees are low ballers and disrespectful with their offers. The customer…read moreservice leaves you feeling like you have been used and mistreated. Beware and stay away from this business, unless you like mistreatment. I will never return there and wish that treatment on anyone. I can't rate less than a 1 even though negative numbers exist!

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

This location was pretty good, they didn't close down but were told they just moved to another…read morelocation in the outlet.

Very shady business practices! The shoes are very much…read moreoverpriced, but I am okay to pay a very high price since someone want a gift that I couldn't find elsewhere. However, they wouldn't warn you about no refund no exchange policy, while you do the checkout. Once the receipt is printed, they would stamp "all sales final, no refund" on the receipt. Unfortunately, the gift is no longer wanted and I tried to return it while offering a restocking fee. They are very strict on the policy and won't do return. They would buy back at half price. So I ended up selling it back for half price, by just getting the shoes out of store and then going back there. Just want to warn future customers, try to steer away from this shop. Even they did take hundreds of dollars from me by offering both, such practices won't go long, hope everyone not to be tricked by them, so they go out of business for good.

I don't usually shop for cowboy boots, so I was a little out of my element when I stopped by Boot…read moreBarn. The staff made the entire experience easy and enjoyable. I'm notoriously hard to fit, and one associate in particular went above and beyond to help me find the right pair of Ariat boots. Unfortunately, I didn't catch her name, but her patience, knowledge, and willingness to help were outstanding. Since my size wasn't available in the store, she helped me place an order and made sure I got exactly what I needed. To my surprise, the boots arrived earlier than expected, and they fit perfectly right out of the box. Great customer service is hard to find these days, and this experience exceeded my expectations. I'll definitely be back the next time I need boots or western wear. Highly recommend!

1 star service . It took 2 months for my boots to be stretched. They said it would be a while wait…read morebut here i thought 1 month max . I'm sure it did not need to take that long . Sure it was free but I'm talking about the service here . I would have to call them every 3 weeks ish to see if it was ready . Every time I called I waited 10 minutes for them to tell me they can't find it . And I would have to pull up a screenshot of my order ( which I took for reference because they don't give you anything showing they have your boots ) . The girl who gave me my boots finally , gave me attitude . So . No I did not like my experience. The other two stars are for an older lady who helped my sister and I out as my sister bought her first boots . She was very nice.

Always am able to find something I want when I visit here. I came here to combine the necessity for…read moremy wife to buy shoes with the company being sold (meaning deeper discounts). The stars aligned and the prices were jaw droppingly low from previous purchases I've made here, online, and other outlet locations. The tough part here is having the the colors I want that are on sale and in my shoe size (10.5 - 11). Way too common and leaves a lot of colors that are not anyone's style really. The staff are super helpful and offer to help bring your stuff to the front if you're overloaded with boxes. They even offer to take out boxes for purchases to make carrying them outside easier. Good call! I was able to score a few pairs during this fire sale. Makes me sad to think they're clearing all inventory and wonder about the fate of this particular location even though the news articles mentioned this of 1 of 2 outlet locations staying open while the full price stores in the US close. I really hope this company is able to turn itself around and stick around. I've always really enjoyed how comfortable these are, even if they wear quickly and generate way too much static walking around the mall.

Total experience was great, as are the shoes. Sadly, they're closed now and the company is pivoting…read moretoward AI. *groan*