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    Tory Burch Outlet

    2.6 (121 reviews)
    Open 10:00 am - 8:00 pm

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    Ricca Cathrina E.

    Had a wonderful shopping time at this location. I've been here before and never have I had a not so pleasant experience. Family loves TB and I bought my first TB purchase for myself. The staff was just so nice and helpful-- very patient.

    Damage on a NEW bag
    Sophie W.

    Wow they will do anything for a sale. I came in today for their labor day sale, and found a bag I liked. The sales lady told me how much it was and offered to get me a new one from the back, all normal. I keep looking around and literally every sales person asks me if I've been helped. A little annoying, but I can see why they do it. I check out with my bag, a great deal, super happy with it. I guess it was too good of a deal, because they sold me a damaged display model as a new bag. You can see in my pictures that there a good amount of damage on the bag. I should have known when they said no, this one doesn't have a dust bag, but no one my whole experience said this was the display bag, and my salesperson even specifically said she got me a new bag. Terrible customer service, you get what you pay for.

    Trisha C.

    Please beware.TLDR: low quality bags but expensive price. Bad and shady customer service. I bought a Carter satchel bag here and while I was checking out in the register, the sales associate told me that she's going to get me a new one in stock. Unfortunately, they gave me a damage bag with scratches and faded paint of the bag in the bottom of the bag. Also, the store is willing to sell goods that have obvious wear and tear. This also indicates that the quality of Tory Burch is not up to par to other high end brands like Coach or Michale Kors. Tory Burch failed to indicate that the bag is damage or labeled it as such. I called the store and sent pictures of the bag and the receipt. The store manager her name is Victoria couldn't do anything for me unless I send the bag back to the store. The problem with this is the store can't guarantee a refund if it gets lost in the mail and I am not risking a $300 bag without a guarantee of a full refund.

    Flap Crossbody

    Stopped in to shop their 4th of July sale and the manager, Jennifer, really made sure I had a very positive experience from beginning to end! I was offered water as soon as I entered since it was triple digits outside (and I was probably visibly red), then was met by Diane who assisted me in picking out a bag and wallet in a gorgeous blue shade I hadn't seen in store before (she also assisted me the last time I was in). I was torn between which type of wallet to get in this new color and another SA, Christine, assisted me in my decision. Needless to say I left very happy and 1) can't wait to use my new items 2) can't wait for the next big sale!

    Ivana Y.

    Still one of my favorite stores to shop at when I come to the outlets. However, on my last visit (12/26), I encountered a rude SA, who was less than helpful in the shoe section. I didn't catch her name, but it a young Asian woman who hardly cracked a smile. When I asked her for help, her only response was "I'll help you after these 2 customers". After waiting for 15 minutes, she never checked back with me, and I was starting to get tired of getting ignored. I asked another SA in the shoe department, who grabbed my sizes immediately. Not sure if Michelle was just slow, or didn't want to help me. Probably a combination of both. Big shoutout to Pandi, who was hustling to help everyone on the floor. She helped me grab a purse that wasn't on display, just from me simply describing what I wanted. I walked out with 2 new purses and a pair of wedges thanks to Pandi! Aside from waiting an hour to get in, then ANOTHER hour to wait in line to look/try on shoes, it was a successful shopping trip at TB. They had 60% off that day, which explained the huge crowds.

    Bryant Quilted Shoulder Bag in red agate color
    Ellen H.

    I was bracing myself coming here for the first time based on other reviews about poor customer service and so-so discounts, but luckily I had a great experience over labor day weekend! (I've been to this outlet mall before but didn't go inside Tory Burch because it is all the way at the end of the mall, plus the one time I walked there, the line to get inside was 50+ people long. I've always liked how the bags and shoes look, but they don't go on sale that much at the department stores.) So I came here on Saturday morning at 10:30 and there was no line! I enter and am so happy to see many bags and shoes, and 40% off everything! The shoe area has lots of flats, wedges, flip flops, pumps, etc in different colors and fabrics, and it was very crowded. A salesperson was calling in the requests for shoe sizes as they asked customers to form a line. Some customers were rude and inconsiderate as they tried to cut the line or ask for many pairs of shoes as others waited. I ended up getting a pair of Mini Miller 45MM pumps in navy, and a Bryant Quilted shoulder bag in red agate, for 40% off (the bag was on sale already before the additional discount). The salespeople were hustling on the floor to help customers, but the line to pay moved very slowly because they only had two cashiers. I saw a lot of cute bags, wallets, shoes, and would have bought more stuff but I live far away and knew it would be hard to return or exchange anything in case of issues, especially because their return policy is only 14 days. Considering that it was a holiday weekend, the store was clean, well stocked and had a great variety. I'd love to come back.

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    Great customer service, good selection to choose from, great quality. Definitely loving my purchases, will definitely return.

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