I was at the Longchamp outlet in Livermore and Dominique was my very patience and helpful sales associate. Thank you, Dominique. Then this morning I called Longchamp outlet because I had a question about my purchase. Jessica was super helpful and patience over the phone. She took the time to look up my purchase in the system and answered my question. I felt heard because Jessica took that extra step and time to look up my purchase. Thank you so much, Jessica. Wish you both a wonderful day. read more

It's really nice for an outlet store. Huge selection but not every color is available in every size. Changes seasonally. Worth the trip if you are in the market for a new bag! read more

Longchamp Outlet - Pliage bags in all colors and sizes - Luggage Near Me - Livermore, California

Giving 5 stars because my latest experience here was wonderful, even though I did not purchase anything and came to look. The young pretty black lady, was super helpful and helped figure out my options - pebble vs paper, medium with short handles vs long handles. I didn't know that they offered repairs too which I learned when she told me. Now I feel better about using (maybe abusing lol) my bags but at least I can feel good about loving my bags and using them without having to baby them. read more

We received helpful service - sale person brought us several bags to check out based on our wish list. She even made an extra effort to find us the best deal in price. Much appreciated. read more

Very helpful sales staff, great selection of items, and attractive pricing! I enjoyed chatting with one of the sales associates about what I was looking for in a bag to gift to some of the females in my family. Although there wasn't a good match I was able to get the sales associates' number and will wait to hear from them if there is anything that may be close to what I'm looking for. Longchamp in general is just such a good brand with their clean and simple designs at a very attractive price point. Hard to really justify paying more for gaudy branding and logos a la Gucci or LV (both of which are also in Livermore Outlets). read more

Longchamp Outlet - Luggage Near Me - Livermore, California

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Quality/Quantity - Came here to get my daughter's belt adjusted. Atmosphere - Small location. Neat and organized. Small sitting area in the back. Service - 5 stars, amazingly patient and a perfectionist. She went back and forth adjusting the belt until it was perfect. We were here for what felt like an hour, as in a positive hour. The only thing that would have made this better was to sip some champagne while waiting, LOL. Price - Free adjustment; can't remember what I paid for her belt. Prices are on the high side, but that is the cost for quality and service. Owner Comment - Congrats on your success since 1948. 1988 first flagship store, now 300+ locations. read more

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Good selection although "the wall" doesn't have every color/size combo so you kind have to luck out with a sales associate who actually knows their inventory, or put the effort into treasure hunting for what you need. I got told "oh we don't carry that combo" only to find it myself. read more

I went in with my daughter, mid week/ no other customers etc. Their was a young adult Asian lady employee. She was very friendly and helpful to my daughter, absolutely rude and condescending to myself. I tried multiple times to give her a chance to fix her attitude (she wouldn't give me prices or was very vague and visibly irritated I was there). Both of us were interested in purchasing but I got fed up and walked out. read more

They close the store before their listed closing times and will not you in even if they're supposed to be open.

Beautiful store! And wonderful experience! We were treated with champagne and macarons while we shopped! So sweet read more

Longchamp Outlet - Enjoyed shopping and having some lovely treats! - Luggage Near Me - Livermore, California

Horrible customer service!! I bought 4 Le Pliage original at Livermore San Francisco premium Outlet difference color for my mom and her friend but they choose only 2 of those. Today(04/28/25) I went to return it at Long champ store same location. The lady name 'Dominique' fucking worst staff working there, she said I can't return it because item used it's not allow for returning. OMG! I just bought those 3 weeks ago and my mom just don't like the color that why I came to return she choose only 2 bags from 4 and she said if I want to return I need to come back again when the manager here, but she doesn't as well when the manager gonna here just said later today. She gave all bad attitude and look at me up and down, what is that mean? I feel she disterminated and racism for being Asian. She was unwelcome to customers and not friendly. She should to change her job. I'll never buy from here again. read more

Longchamp Outlet - This worst lady working at Longchamp store, her name is 'Dominique' - Luggage Near Me - Livermore, California

Went in to Longchamp today and had a pleasant experience. I was looking around and was asked if I needed any help. I didn't, but appreciated being asked. Had a nice conversation with the employee with long dark hair. We chatted it up and she gave me some good ideas for gifts. read more

Longchamp Outlet - Luggage Near Me - Livermore, California

Very good service though I returned my Le Pliage bag! Not impressed with their new material seemed to have fibers popping off the surface that would look like pilling in no time! They could not have been more efficient and accommodating on the return! Thank you Mike, if I have your name right! Store MGR! read more

I love the variety of product this store has! So great to always have something new to choose from. read more

Longchamp Outlet - So many colors to choose from! I love coming to shop this store! Friendly staff and great product selection. - Luggage Near Me - Livermore, California

The. Worst. Customer. Service!! If I could give place a negative 5 review, I would. The most unwelcoming sales associates and they follow you around and watch you like a hawk- which made me very uncomfortable. It was not a pleasant experience. I'd rather spend my money elsewhere read more

Though located at the outlets, this Longchamp location isn't outlet-priced and they carry their popular bag styles and colors. I visited on a Saturday morning, close to opening time, and received great service from beginning to end. If you are looking for the trending Le Pliage Mini Pouch, they have a pretty good stock as of 11/2/2024, in your solids/neutrals. The sales associate even advised purchasing a strap conversion kit from Amazon to turn this into a mini bag. Love that she mentioned this rather than trying to push a different model bag that includes the strap! Pricing of the mini pouch is the same MSRP of $100. They also mentioned that should the nylon rip, they do offer the first repair free. This is a good location to drop by if you're looking for decent stock of trending styles - I found a dark brown shade of the mini pouch that I couldn't source online. I also heard that there are additional discounts on their standard totes, so drop by if you're looking for a decent work/school bag! read more

The service is average, they target very certain people though. They had a wide selection, and it looked really nice. It is an outlet, but they still sell full price merchandise. read more

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Special shout out to Rose who was absolutely lovely when I went in on Black Friday Sunday. After a short trip back from Europe, i wanted to stop in my local Longchamp store to compare prices. The outlet was packed with ppl that day but Longchamp wasnt too busy. The store is organized and visually colorful as usual. I perused and Rose just happened to walk up in front of me so I asked away. She was very chill and patient, I didnt feel rushed nor was I pushed into buying but I did end up with a purchase because the deal was too good to pass up. All in all, very good experience at the store thanks to Rose, beautiful gal with fabulous jewelry :) read more

I been searching for this bag for awhile and I finally see it at this store. But they were being purchased. I was so bummed that I finally found them and I was 5 minutes too late! Well almost A YEAR LATER they get the bag in and I get a text from Sophia letting me know it came in and it's free OVERNIGHT shipping. I somehow missed the text though! I responded 2 weeks later and her manager Max responded for her right away and I got the bag! But wow! I only interacted with Sophia once for about 3 minutes A YEAR AGO and she remembered me! That is some crazy talent to be able to connect products to customers like that. I am so happy she asked for my number incase it ever comes back in. They have very talented people here. I am so impressed by her, and her manager Max was a so efficient and a pleasure to work with as well read more

Longchamp Outlet - The bags I never thought I would get but Sophia immediately remembered me--after meeting her only once a year ago--when they came in! - Luggage Near Me - Livermore, California

Most unwelcoming staff. Walked in and got looked at but not one staff member said hi or checked on us to see if we needed help with anything. And the store was not busy at all with 4 people working. I have walked into higher end shops and have not been ignored like I was at this longchamp store. Will gladly spend my money elsewhere. read more

Horrible customer service I will never buy from here again. They hassle you like crazy to buy a bag and don't tell you the return policies and when you want to return or exchange its such a hassle and they all have an attitude! If you really want a longchamp for less just go to TJmax or Marshalls better prices and customer service or go to the actual longchamp store not the outlet. Save yourself the trouble and this is coming from a customer that used to constantly shop here but not no more! read more

Went in the store to look for a mini le pliage hand bag and the 3 store associates are not helpful at all! They're on their phone while I was browsing the store! No wonder no one is inside longchamp! And the prices is not an "outlet" friendly store...no sale or anything just your average "regular" price read more

Longchamp bags are a life-long love affair. Stylish beauty with the proven pedigree, and without all the big logos. Since the SF store moved to Valley Fair, the outlet has been my go-to place for great pieces, and at a fraction of the full retail price, around 20-40% off! Since it is a bit of a trek for me to get there, I often just work with my favorite salesperson, Eunjoo, over the phone/text. She's the best! Everything from showing me the exact shade of a bag's color to figuring out a solution for broken bag strap (she found a new replacement for this bag, which I bought in 2012!). What a pleasure to have such excellent customer service! read more

Longchamp Outlet - Bought this bag without seeing it IRL first...photos with comparisons to bags in other colors worked perfectly - total success! - Luggage Near Me - Livermore, California

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I didn't realize that they opened a Longchamp in this outlet! I went to Bloomie's to look for a small Le pliage and was so bummed that they didn't have much available. There was one lol. I've been looking for the perfect purse for my mom and I knew I had to hunt one down for her birthday. Luckily for me, I was shopping with a friend and she spotted the store. I don't know how long this location has been open, but everything still looks fairly new. Before you shop here, please be aware that everything is FINAL SALE. Make sure that you're absolutely decided on something before you buy it. No returns or exchanges. Now, I would've given this location a terrible review because our initial visit was pretty bad. My friend and I were holding drinks, that had lids. We were quickly approached by a younger woman who promptly told us that they don't allow drinks in stores. She wasn't apologetic or even remotely kind in her delivery of the statement. We turned around to walk straight out and I was severely debating if I even wanted to return. After walking into many other stores, drinks in hand, we stopped by again before leaving so that I could buy my mom her gift. When we entered, we were warmly greeted by an older sales woman. She gave us our space but let us know she was nearby if we needed help. She answered all of our questions regarding the Le pliage (foldable tote with zipper closure) since the rainbow wall of sizes and colors was a bit overwhelming. We settled on a color and size, made payment, and were warmly sent off. Now, you don't save that much off retail when you buy from their outlet (if you want a pliage), but they do carry previous seasons' colors. I may come back to get myself a large, pink pliage or another color for my mom. The receipt says that Chang-Huey was the person who helped me. So if you go, ask for her! read more

Longchamp Outlet - Shopping bag- they don't have boxes for gifts though - Luggage Near Me - Livermore, California

Huge selection of different colors and sizes to choose from! Everything on this wall is an additional 20% on top of the MSRP. Will come back for travel totes soon! read more

Longchamp Outlet - 20% off MSRP on all these purses! - Luggage Near Me - Livermore, California

Look for Maurice! He's your man here at outlet. Very welcoming, friendly and not pushy at all. I was on my way to another store when Longchamp was screaming my name, I had to go in. It was not crowded and they still had their 4th of July savings. Looked through a few bags and finally settled on one. Had to go grab the hubby to make sure its ok to buy cuz I have way too may sitting in the closet. Maurice was super patient, let me look at the bags all I wanted. He asked for my preference in colors and what styles, as a perfect sale associate would but he was super friendly and that made all the difference in me ultimately purchasing my bag which I love, love and love!! If you are looking for that extra special care and attention, come here for Maurice! read more

Longchamp Outlet - Love love my new bag! - Luggage Near Me - Livermore, California

I scored three pair of sneakers . original about $400 each. I only paid $270 for all 3. Specially one of this still selling in the store for regular price. read more

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This review is for management - Black Friday 2022 @ 9:15AM - older lady with black hair at register was extremely rude. I felt like I was at the flea market being pressured and rushed to make a purchase when no one was behind me. I found a better deal online at the register and told her about it, of course not expecting her to price match or anything but meant to apologize for her troubles and cancel the transaction before I made my payment. But she rolled her eyes at me, scoffed, and made snide remarks at my decision. I apologized for her trouble regardless, and walked away, then when the blonde girl at the door asked the lady why I didn't purchase, she said "apparently she found a better deal" then one of them said "pfft yeah right! Haha" and I turned around to confront them and showed the blonde girl the deal, and the lady the register had the nerve to shit talk about me to the next customer. HOW IS THAT OK?! Is this how the company wants to be represented by snooty rude customer service? I've never been treated this way. Regardless of how stressful this day may be, and I'm not expecting people to be cheerful but to straight up talk shit directly and indirectly to a customer when they're trying to be nice was uncalled for. But I understand that this mall is probably desperate for workers during this time of year so they accept anyone, even the shitty ones with no class. read more

I've visited the store twice. I like the wide selection of the le pilage but both times I've been there. I was acknowledged but not in a welcoming way. I own a few le pilage bags purchased from Nordstrom. I did buy my cosmetic bag here and paid full price, but wasn't told that my purchase was final sale though. I've been eyeing a dark orange color le pilage the 2x I visited but I'm happy I didn't buy it. Its really discouraging about the quality of customer service here. read more

Not worth the trip. There isn't much of a discount. Purchased an expandable le pliage for $200, regular price would have been $255. So far a 20% discount, you will end up with a bag in a color that was probably not your first choice. Everything is FINAL SALE. No exchanges or refunds. Went to nordstrom in San Francisco the next day and scored a black longchamp crossbody for $148, the same one in hot pink at this outlet was listed for $225. Find like that in nordstrom was lucky but, if you're truly looking for a bargain, you won't find it here. General comment, not a lot of their bags are still made in France. The profit margin must be huge. read more

Mina is the best! I've been wanting a cherry color longchamp bag for a very long time and she was able to locate one for me. She is super nice and took really good care of me. There were a few times when I just texted her work phone to check on inventory and she remembered my name which I am very impressed with her great memory. The store need more people like her! read more

First time at this outlet and got much more elated to see a Longchamp store! Love the simplicity, colors and versatility of their bags. It's lightweight and easy to take with you wherever you go.Bought a navy blue backpack for travel use. Couldn't be happier! read more

Wow drove an hour to get here and they are closed, systems down and not even an apology read more

Longchamp Outlet - Luggage Near Me - Livermore, California

This is an outdoor outlet. I live 30 mins away and stop by frequently. Lots of people take their dogs here. Today we brought our 2 puppies, one little small breed, one puppy frenchie. I never had issues in any stores. I know they not allowed in food court, there is sign. So we walk in to Longchamp, the sales assosiate stops us right away, are they service dogs?! I said no. He coldly said they cant come in... well, we turned around and left. I am disappointed in company and their rudeness. By law, they not allowed to ask are they service dogs. We shopped 4 hrs today. This was only shop did that. None others had issues at all. Sales associate has so much attitude when they deliver the message. If u dont allow dogs, put a damn sign! read more

The sales associates here need to be retrained on their customer service skills. None of the workers here are friendly. You aren't allowed to take pictures in the store and the sales associate will tell you very rudely... but once you look like you're about to buy a few bags, their attitude sure does change. For those that don't know, all sales are final. The cashier will tell you AFTER she rings you up and your transaction has been completed... "all our items are for final sale, is that okay?"... like Seriously? What would you have done if I had said no? That is something you should tell your customers beforehand. read more

I had a very pleasant experience at the Longchamp outlet - I was indecisive and kept going back and forth between items, asking the poor sales associate to let me look at more items, but she was so friendly and helpful. As much as I constantly apologized, she said she didn't mind. I let her know I was looking for a gift, what my top price point was, and that certain things just wouldn't work for her tastes or needs. She was happy to work with me, and I'm very happy with the item I chose. I think Longchamp is a good choice for those who don't want to make that next leap in price to Prada, Gucci, etc., but want something that doesn't immediately scream "Suburban Mall Aspiration Brand" like Kate Spade, Michael Kors, or Coach. There are no Longchamp boutiques - outlet or otherwise - in my home area of Southern California as of this writing, so consider yourselves lucky, NorCal! read more

Ask for Eunjoo! She helped me many times when I shopped at this outlet. She is very patient and gives you space when you shop and even always are ready when you have a question. I was always happy when I saw her working. I highly recommend having the interaction with her than anyone else in this store since she is not pushy anyone to purchase the products but she is willing to help and make you satisfy with the purchase cuz everything is final sales. Thank you for helping my and my family whenever we shop there Eunjooo!!! read more

The sales associates here have a negative attitude and even though they have some nice things, I'd rather spend my money some where that I'm treated with respect. Sorry Longchamp you have lost a customer due to poor customer service. read more

The older Indian lady sales associate interaction toward minority customers are appalling. Even after making eye contact and small talk with her she proceeded to follow me without word. Awkward? [a less obvious tactic would be to talk about your products while in my general area]. Anyways i've contacted corporate about her behavior. This is my first and last time visiting this store. I will be making all future purchases at the SF boutique location. Saving some money isn't worth anyones dignity. Thanks for reading. read more

I was shopping with a few friends and we decided to go into Longchamp to see what the outlet pricing was like. A sales associate immediately greeted us, we didn't get her name but on the receipt it was stated our sales associate was Jennifer. I have a few Le Pliage totes and I knew my friend was interested so we went to the wall where they were displayed. We spent quite a bit of time looking at the variation in sizes & colors and the sale associate was more than happy to assist us in taking down different bags for us to look at. She explained that they do have a lot of the same colors they current carry in their boutiques and other retailers but it depends what they get every quarter so the inventory changes quite often and sometimes you're looking at unique items that did not sell in that season. In the end I was happy with a medium Le Pliage short handle tote in New Khaki and my friend purchased a pair of shoes & a small Le Pliage short handle tote in Beige. The pricing of my Le Pliage was $92, which was a 20% discount from the original price of $115; not a heavily discounted item but cheaper than the one I purchased from the Off Fifth Saks Outlet and Nordstrom. My sales associate did let me know before completing the transaction so that I was fully aware of their outlet refund/exchange policy was for full price items and all other items were final sale. They also had the policy printed at the cash register so do keep an eye out for that. Overall we had a positive shopping trip at Longchamp, the sales associate gave us excellent customer service with being patient when we were making our choices to purchase, making us laugh & enjoy the experience in the boutique and ensuring everything was to our satisfaction. read more