I shopped here during the thanksgiving week. I saw a dress that I really liked but my size wasn't available on the rack. However, the mannequin inside the store was wearing my size. I then asked the staff at the register if I can purchase that one. She immediately asked another staff to cover the register and went to the back to check if they had any more in stock. A few minutes later she came back and told me they don't. So she took off the dress from the mannequin and let me purchase it. She was very nice and friendly the entire time. Very pleased with my shopping experience here. read more

Karen was amazing ! Service with a smile and so helpful ! The store is so lucky to have her working there!

Quick take: good customer service I stopped by to buy some new work clothes. All the sales associates were super friendly and helpful on the day I shopped. I had a very good experience. One associate helped me out with sizing. Another associate set up my dressing room. Lastly, the third associate rang me up. Very, very pleasant shopping experience. I was there on a late Monday morning. read more

This location has friendly service and was very clean during out visit. We were able to find some great deals during our trip. The 2 sales people that offered us help were very friendly. The store did a great job at making us feel welcome and safe during covid. read more

Today was the first time I've ever stepped into a Loft store. Their clothes are sooo cute that I wonder why I haven't discovered it before now! They are a little more casual than Ann Taylor yet have the same high quality. I had gone into Ann Taylor first. Sheryl helped ring me up there. When I walked into Loft I saw her there! She helped me pick out really super nice outfits and accessories too! She suggested a denim jacket, which I would have never considered. It looked soo great with the outfit but they didn't have it in my size. Sheryl brought a different color in my size so I could decide if I liked the fit. (Smart thinking) I did and she ordered it to be shipped to my house, free of cost. I walked out super happy with the service they provided and with my purchases. This is now one of my favorite stores and I will definitely be back soon! read more

If I could give no stars I would. Customer service is lacking. They just stand around and talk, they do not engage with customers instead gossip. When needing to be rung up I was greeted with hostility read more

Staff was just at the desk doing nothing or they would just fix tables completely ignoring customers. They didn't even try to find a size just said everything they have is out. Customer service was terrible. The clothing felt very cheap and stitching isn't great. read more

Giving this store 3 's. They have good colors and designs this year. I am actually a big fan of Loft. Even have a Loft card however just a feedback, the store smells weird. Pretty consistent with other stores too. Had to end my shopping short because i and my daughter am feeling nauseated even with the mask on. Just a feedback and i hope you can start a survey or something to see if we are the only ones. Who knows maybe you are loosing potential sales because of this. read more

Terrible customer service ! The manager is dishonest in her dealings . I went in to return an item today and the manager refuses to do it stating it's been over a month . I told them that the holiday policy stated that returns could be done over a two month period . She kept insisting that was not the case and I had to make her read the receipt which stated the policy . Please train yourself better if you are going to manage a place read more

As soon as I entered the store I started being followed around by the staff. In retaliation I started to follow them back since they wanted to be so close to me. I saw a "mom" with a stroller who was not being followed and she ended up taking two shirts without paying, they should have followed her around the store. Will not return and will contact the district manager about this. read more

This store is horrible in terms of customer service. I want to specify the employee as "South Indian" because she refused to give me her name when I wanted to complain about her. As I was returning my clothes to her she demanded that I help her put away the clothes because the store didn't hAve enough staff and had the audacity to tell me that it wasn't her job to put the clothes away! When I told her she was unprofessional she told me that the clothes were expensive! She gave me all the lame reasons about not doing her job correctly. This woman didn't want to do her job and should be fired right away! Loft is a great place to shop! I hope they don't hire such people as they are ruining customer experience! read more

I walked in at 8:40 PM on Wednesday, August 29th and I was told that the store was closing soon I agreed that I was aware that I didn't have much time but the sales associate continued to follow me around the store and invade my personal space by staying within 5 feet from me at all times. I literally touched the material of some pants and she felt the need to fold them again. Being super uncomfortable with this, I told her That I would rather just leave since she was in such a hurry to clean up and get everyone out and she responded with a thank you. So apparently the store is closed before 8:40. read more

Good store, good sale, good location, everything good except for the Store Manager whose name is Cordero. This person is so rude. My friend and I have a coupon that said "60 % of entire purchase" and this store manager said except for the cardigan that we want to buy, and I said if this is not qualified for the 60% entire purchase discount, that he should take the item out of the floor. "He said NO ONE TELLS HIM WHAT TO DO" with a super bad attitude. This person should not be in Customer Service. read more

Zero service skills in staff. Walked the whole store looking for help, found none. When we finally found what we wanted to try on I made a comment about the lack of staff and no one to help. Turns out the lady next to us was an employee, but did she offer help? No way, she was to busy folding clothes. Walked out without any employee interactions, 10 minutes and no one even tried. This store sucks!!!!! read more

I shop this store at least weekly and have had the most amazing experiences. I have found the manager Cordero to be polite, friendly, courteous and helpful. I have seen him interact with customers that have been less than polite in a very professional manner and always keep his emotions in tact. His fashion advice has always been spot on and he always invites me back again. I will continue to support this store because of amazing employees and great products that they offer. read more

I stopped at this mall before making the drive back to Bakersfield and just wanted to share my experience. I came in more to just look and pass time, but overall the staff that helped me made the time so enjoyable. I met a young lady named Amy who was so full of life and quite entertaining. She is the manager and you could tell, she knew that store like the back of her hand. She not only helped me find the right sizes, but offered up several fantastic suggestions of her own that I had missed. The attention she gave me was also shared with several other customers and I was truly impressed by that, her energy, and overall pleasantness. I definitely plan to come here again when in the Bay Area. read more