FOUND WHAT I WAS LOOKING FOR. I came in on a Friday looking for some nice dark blue jeans for an outfit I had in mind to wear at a party the next day. I was assisted by Adam that day. He was very helpful and brought me so many options to try for the style and color I was looking for. I've shopped here before and had in mind a brand of pants I was planning on buying (Reclaim) But without his help I would've never found these pants and brand that I ended up really liking and buying them. Customer service was excellent. I didn't get the name of what seemed to be the manager but she was very helpful as well and answered all my questions and concerns about other pants I was looking to buy or were interested. Sadly weren't available in store but was nice enough to get my contact info to let me know once they receive them in stores. Overall Great Experience, Customer Service , and Clean Environment read more

I love this store! It has outstanding jeans, tops, and style that also is a little funky, trendy or Western depending on what you need. I also love working with Jenna! She's an amazing sales associate who has learned my style each time I come in and so she always helps me find the right outfit and opens me up to new brands and sizes. She's such a pleasure to work with and I appreciate her going above and beyond to help me each time I visit! read more

If I could give 10 stars, I absolutely would. Shopping at Buckle is always great -- but Jeanine is the reason it becomes unforgettable. She helped me this year and last year, and both times she completely transformed what could've been a stressful, exhausting "try on 1,000 pairs of jeans and question my life choices" experience into something genuinely fun, easy, and honestly... kind of magical. Jeanine has this rare talent of knowing exactly what will work -- styles I would never have picked, fits that somehow feel custom-made, and sizes that make everything look effortlessly flattering. She brings options right to the dressing room like the world's most attentive personal shopper, but with the warmth and honesty of a trusted friend. No pressure, no guesswork -- just thoughtful guidance, great instincts, and nonstop positive energy. She doesn't just sell clothes -- she helps you feel amazing in them. It's incredibly rare to find someone who cares this much, works this hard, and makes every customer feel seen and confident. Her service is truly exceptional, and I sincerely hope management recognizes what a gem they have. People like Jeanine don't just elevate a store -- they build loyalty, trust, and unforgettable experiences. Give her a raise. Give her recognition. Give her whatever support helps her shine -- because her talent, professionalism, and heart will take her anywhere she wants to go. Jeanine, thank you for going above and beyond (twice!) and making shopping feel like a VIP experience. I'll be back -- and it's because of you. read more

it's sad that they offer you free Hemming. when you buy pants there but the seamstress that works there does a terrible job. I have gone back a couple times and also they wrecked one of my pants. But the customer service with the manager and the workers are awesome read more

I don't know what or who is responsible for all of the very cheap, ridiculously useless stores at The Stoneridge Mall these days, but here's one of the stores that are actually worth stopping and shopping at. First off, we are always warmly greeted and enjoy how nice the employees are. The clothes are higher quality, and they have a lot of fun merchandise for gift giving. Hats with funny sayings, shirts with one liners, western wear, trendy looks, classic looks, sport brands, popular outdoor brands, and pretty much something for all of the teens and up. I'm impressed with the following 5 star customer service Clean and spacious store Variety of quality merchandise read more

I came in today because David referred me. Steven helped me find exactly what I was looking for and also helped me find some things I didn't know I needed. The store is extremely clean, organized, and they had everything in my size. 10/10 I recommend and I will be back! read more

Let me start off by saying Joseph and Jeanine have top tier customer service. I shopped at 4 other stores at Stoneridge and was dissatisfied with their service and attitude. This was the last store I stopped at before I left the mall and they turned my entire experience around. Jeanine helped me find gift ideas for my secret Santa and was extremely patient. The gentleman "Joseph" helped ring me out and had a great attitude when checking me out. Made me feel good about making such a big purchase at the store. Will definitely be coming here again! They know how to make their customers feel valued! read more

Finally made it to the store to shop for our daughter for jeans. Was immediately greeted by Monse and told her we were looking for Miss Me and Rock Revival jeans. She showed me where they were and pulled tons of different styles for us. Then recommended some other brands she may like based on the style she liked and boy was she right, we loved them. She was so patient and knew all the inventory and helped us to find jeans we probably wouldn't of picked without her. We got her some excellent jeans. While we were shopping, my younger daughter and husband were also there and Jennifer asked my daughter if she wanted to try on jeans too and suggested some for her. We ended up finding 3 pairs of jeans for her and a pair of shorts. These girls were so helpful and really knew their inventory and were so patient with pulling so many brands, cuts and styles. A truly great shopping experience and we will absolutely be back. Thank you so much! read more

Aspen was so friendly and helpful. I love coming in this store. Great jeans and super cool tops !! read more

Buckle - Buckle - Accessories Near Me - Pleasanton, California

Maria was super helpful and very kind. She was helping me find the type of jeans I was looking for an event and was checking in on me on how things were fitting. She was nice during the whole time I was at the store even during check out. She even offered snacks that they had for their sale. 10/10 I recommend going to this store. read more

I am a loyal Buckle customer because I not only love the styles that they carry, but every time I go in I get above and beyond customer service! Thank you to all of the wonderful staff at Buckle!! read more

Had a great experience at this store recently. Was actually just killing time and immediately upon entering Buckle I was greeted with a welcome in by Jesualdo. I browsed a bit and asked about RVCA wear. Jordyn showed me a few options up front and as I was looking she came back with several higher end options. After I tried one on Joseph helped by giving opinions about which sizes looked best and now my current favorite T is from Buckle. The crew as a whole went above and beyond. They are definitely trained well in customer service skills. A+ read more

I had the honor of having Stacy R. As my sales associate last week. I was returning a blouse, and was headed out for a date, and was looking for something specific and hard to find. Stacy was so engaging and helpful. I ended up buying a gorgeous red blouse that I never would have tried off the hanger. She is a gem and an exceptional salesperson. As a former Nordie's buyer, I can say that this gal has impeccable customer service skills and should be recognized!! read more

First of all I love this store, the selection and brands so I cringe to leave a one star review and receive their standard copied response they leave for every bad review. I will update my review after I speak to their corporate office-which I have a call tomorrow. I just cannot believe the horrible way I was treated by the manager at the buckle at Stoneridge mall in Pleasanton, CA. I purchased a pair of $86 jeans from The Buckle in Broomfield, CO when on vacation. I also purchased a pair of boots, earrings, and a necklace from the buckle. I'm a 29 in waist so went with a 28 since they were stretchy after trying on several pairs. After wearing them for only a couple hours they were sagging and loose. I immediately exchanged them the next day with a 27. I did not try them on this time. I assumed they would fit. I didn't wear them until I got back to California. Put them on with my new boots from The Buckle and they looked so good. I went to work and within a couple hours of sitting and standing the jeans were so loose they were sagging again, this time with the zipper exposed which was bothersome. I put them in a bag in my car to exchange one more time for an even smaller size. I had removed the tags but I kept them and put them in the pocket of the jeans. The manager looked at the jeans (nothing wrong with them) and said he couldn't resell them. My husband and I looked at each other confused. I said there's nothing wrong with them. Why can't you resell them? He said because it tags were removed and they look worn. I said of course the tags are removed. I had planned on wearing them. Until I had them on for a couple hours and they were sagging. The zipper fly was also exposed which was bothersome. I told him that and I said I only want to exchange them for a different pair. His response was that he couldn't resell them and there was nothing he could do. I asked him if he was willing to lose a customer over exchanging a pair of jeans. He still refused to exchange them. I called the Colorado store that I shopped at and they gave me the customer service number after he spoke to his manager. They said they were gladly take them back at their store, if I was able to return them back in Colorado, but because it was out of their district they couldn't do anything. But they called me an hour later with the cooperate phone number so I could report what happened. I forgot to mention, the manager sarcastically offered me a bag since I brought them in another store bag. I told him I didn't want his bag and would never shop there again, Today I'm calling the customer service number and I will update the results. read more

I bought Affliction jeans from this store years ago and they said you get a lifetime free alteration for your purchase. So I went to have my pants for alteration and it's been almost two months and haven't get it done until now. A month ago I called them and I was told that the alteration machine is broken and needs to get fixed. Next call after several weeks. Now they said that the person who does the alteration went for a personal leave. I don't know what's the next story but it's very disappointing. I hope the manager is doing something about this matter. Come on BUCKLE, better not accept alterations if you are not willing to get the job done read more

First time in this store today, everyone was very helpful especially Monse. Clean store, Very professional, not pushy... Monse even picked out a few things she thought i would like ... Definitely will be back. 5 STARS for MONSE ! ... and the store. read more

This was my first time visiting their store after placing multiple orders online. I'm really happy with their product but anyone who has ever played the online shopping game knows that you win some, you lose some, so some stuff has to go back. The staff was really helpful with online orders processed as in-store returns. As far as the selection... Most stuff is available in size S & M. L & XL there is some available but it seems likes the selection was more sparse. Could it be that the store inventory was raided for Christmas and we experienced the aftermath? What they did have, we got a lot of help from the sales staff finding our size and what fit out needs. Don't be afraid to ask for help from the moment that you step in the store. What was nice is that we did get to see the product in person. So what they didn't have in the size that we needed, I was pretty sure that I could track down online. It's definitely worth the trip if you like casual clothes that are a touch more dressy and have a younger vibe to them. read more

Stacy was extremely helpful. She greeted my friend and I as soon as we came in and helped us a lot. She brought me many many jeans and opened a dressing room to help me find some that I liked. I ended up leaving with 2 pairs that fit perfect and I really love. She was a really great help. She helped us for a really long time and she was smiling and being very kind and respectful the whole time. Her service was excellent, she also patiently helped me set up an account with buckle to help me save money in the future. read more

Jeanine was very helpful and she helped us pick out a whole outfit. 5 stars great service!

This place is basically a second home for me nowadays and I look forward to coming in every weekend to see whats new and see the friendly employees. My mom and sister have always loved this store when I wasn't too fond of their style before. So one year for Christmas, I decided to come in to shop for the two of them. One worker, Elizabeth, recognized me from being with my mom and sister often and immediately knew their style. She was able to pick out a few pieces that each of them would like based on what they usually buy from there and it was super helpful. Since then, I started shopping there more and more and Elizabeth knew all of our styles and picked out amazing pieces for us during our visits. Also shout out to the manager Chad for always being so helpful and sweet!! The employees here are very friendly and easy to relate to. It feels like talking and shopping with friends with them which is awesome! read more

I had the best experience at Buckle today. Chad and Christina pulled many matching outfits for my body type and not only were the outfits amazing but they were super friendly and helpful. I'm not the best with fashion so their help was very appreciated. I can't wait to go back and see what is new for fall. So cute! read more

Buckle - Accessories Near Me - Pleasanton, California

#63 Are the jeans expensive? Yes. Are they worth it? Yes. Are you going to love them? Yes. I have sort of a high-end jeans addiction. I love good jeans. I really like Buckle. I saw a GF of mine wile she was visiting from Texas a few months ago and noticed her cute jeans. I asked her where she got them and she told me they were a pair she bought on her last trip to NY and I really needed to go there--if not to see the sites, to buy jeans at Buckle. "Hardly," I thought to myself... I decided to Google the store she spoke of thinking maybe I can just buy on-line. I mean, they were 'that' cute. I was really surprised when I discovered a Buckle right here so super close to home. I think I almost ran to my car to drive to the mall and check out Buckle and their jeans supply. I entered Buckle and was greeted by a couple people, and led directly to the area that would house my style, fit, look and size. I was in denim heaven. I want to say that no sales associate was pushy or overbearing. Just genuinely helpful. Thanks to the 'Buckle gang' for the great service, the attention to detail and listening to exactly what I wanted as I attempted to describe my GF's jeans in a way that did not seem too awkward--they located exactly what I wanted and introduced me to one of my new favorite brand of jeans. Stephani Smiles for Buckle ;) #jeansthatmakeyourasslooksuperhot read more

I can not stand the constant hounding of customers! They will follow you around and try to get you to try on things even if your just in there with a friend who is shopping. I have been in there waiting by the dressing room for my boyfriend to come out and the sales lady literally says: "You look like a size 25" pulls out a pair of jeans from behind her back and tries to get me to try them on. After saying no thank you, she retreats only to come back with a shirt similar to the one I was wearing and says: "how about this?" If I wanted a shirt or jeans, I would go get them. If I needed your help I would ask. There is a line between helpful and annoying and this place crosses it! read more

Seriously, I think that the 5 star reviews for this store are written by the employees that work here. The PRO: I like their selection of clothing. It's better than a few of the Buckles I've been to. Here is what I learned about this Buckle: If you're dressed nice the sales associates will greet you and offer help, if you dress down they won't even acknowledge you. There are days where I dress nice and come shop here and the sales associates provide me with excellent customer service and then there are days where I dress like a regular teenager and they won't even greet me. Talk about being STUCK UP. Just because I choose not to dress nice because I'm feeling lazy doesn't mean I don't have money to spend. So the Buckle Sales Associates reading this, LEARN NOT TO JUDGE A BOOK BY ITS COVER AND TAKE THAT STICK OUT YOUR ASS. THANKS! read more

I bought a pair of shorts for my birthday a couple weeks Ago. I ripped the tags off tried them on at home and decided I hated them because the lady order the wrong shorts. I went in today to return them. And was buying 5 other items. The lady said usually they can't return when I pull the tags off but she would be nice and do it this time. Her name was Christina. I asked for my husbands military discount because I got verified online to buy everything. She then backed out on doing the return because of it. And the guy working on Friday April 1st at 11 am was very rude and be littled and talked to me liked trash like I was stupid. I am a mom of 2 and it's choitic trying to shop let alone being talked down on. But I think this will be my last time shopping at buckle. I love this store and I'm very disappointed. The last few times I've shopped at this location I've been disappointed they are always very rude. I drive out of my way to go to Sacramento Arden fair mall because the employees there are so kind. read more

Who wants to play The Buckle game!? No one greeted us for like 15 minutes! All (3?) of the employees were too busy talking behind the counter and trying on accessories to even see that we walked in! When one employee finally offered to help us she put clothes in the dressing room and walked away saying "you're over there" and went back to talking to the other employees. We're going somewhere else for jeans thank you. read more

I will say that everyone here is incredibly nice, if nothing else. When I bought a $120 pair of jeans here, they said I could bring them in for free hemming at any point. I did so, and was told to expect them done the next week. Well I drive all the way from Piedmont to Pleasanton, and no they aren't back. Staff member tells me he will personally make sure my stuff is shipped to me since I was trying to finish preparing for a long trip overseas. I call a week later to find out they're done and just sitting there. The staff member was there when I went to pick them up (fortunately was passing through anyway), and insinuated I would've had to pay for the shipping, as if it was somehow my fault the jeans weren't ready. Anyway, just wasn't happy with how the service was handled, otherwise it's a good place. read more

I love the Buckle!!! It is my favorite place to shop. I usually go to the one in Roseville, but this one is much closer. I love all the clothes, they can be a bit pricey depending on the brand, but they always have good clearance and sales. This is one of the best places to buy Sinful brand clothing. The sales people were very friendly and helpful without being over helpful. This is a smaller store than a few others that I have been to and thats why I subtracted a star. If you are in the area and shop at this mall I highly recomend shopping in this store. If you are seeking out a Buckle store, the one in Roseville is the best in California so far!!!!! 10% military in store discount!!!! offer punch card, when it is filled up you get an extra $10 off. If jeans are too long, they will hem them for free!!! If they dont have a size or style you are looking for, they can order it for you. you can also shop on their website www.buckle.com read more

This past weekend, I drove 45 minutes to go to Buckle in Pleasanton, CA. It was recommended to me by a friend who is always sporting the cutest jeans. I was in desperate need of cute jeans with fun pockets that fit ME. I walked into the store and was greeted by Kayla. She was incredibly helpful; she found jeans in my size and fit preference, recommended different brands based on what I told her I like in jeans and helped me pick out cute tops too. She checked on me when I was trying items on and helped me choose the best colors for my skin tone. While Kayla was amazing and my main point of contact, I must say that every employee in the store was GREAT and suggested different items they thought I'd like based on what I was looking at. I felt as if I wasn't permitted to carry clothes around the store with me - an employee either wanted to put it in a fitting room for me or hold it at the cash register for me. It was a really nice feeling. There are almost no retailers who cater to their customers this way anymore. It's nice to visit a store that pays attention to their customers instead of chatting amongst themselves, which is so often the case. By the time I was paying for my purchase, I felt like I was amongst friends. I will definitely be back as soon as possible and have quite a few items in my online "wish list". By the way, I went in initially for ONE pair of jeans.....$315 later, I emerged a hard-core Buckle fan. read more

excellent service, very attentive store personnel, and great clothes. everytime i need a new pair of jeans, shirts, or accessories, come here. they always have the latest fashions from designers as well as their own BKE brand. if you need an outfit to go to clubs with, hit up vegas, or just look stylish, this is the place to go. the stores in SOCAL are a bit better cause their styles are different and they have a bit of a different selection sometimes, but they always have great stuff. The other review is correct that they will hem jeans anytime for free. You can even pay $5 to have them shipped back to you if you are out of the area. Excellent service, punch cards to get money off, and they do the same thing online. CANT GET ENOUGH OF THIS STORE! read more

Buckle - Accessories Near Me - Pleasanton, California

Leveti is my Jean Guru. I LOVE him. The managers Teresa and Kayla are the absolute sweetest (and I'm totally obsessed with Teresa's hair color). I never thought I could find a pair of jeans that fit properly until I stepped into this store. love. love. love. BKE Addison's for life! read more

Great store with fabulous jean selection! Friendly staff...Rebecca got me into the best pair of jeans with no pressure or stress - super helpful. Even though I don't live in the area I would come by this store any time I'm around because they were so wonderful. Thanks, Becca - I love my new jeans! read more

Levetti is absolutely the Best knows exactly what I like i love shopping when he is there he helps me has best customer service just a true asset to company read more

My 5 year old daughter was accused of stealing by the store "manager" JOSEPH. He doesn't have the customer service skills to be manager let alone normal cordial communication skills. as the alarm for the store went off my daughter was accused of holding something in her pockets. I thought it was a Joke . I insisted he check the cameras as he denied ever saying anything to us. He didn't even have the courtesy to APOLOGIZE FOR HIS INCORRECT ACCUSATIONS, nor did he even stand in front of me while talking. He kept walking back n forth addressing me. I was waiting by exit for five minutes because my sister was inside paying. I am 6 months pregnant and got hot in store that is why I was waiting by exit. My 5 year old looked up to me and said "mom I don't even have pockets" This Ignorant boy should definitely be fired or given several classes on proper customer interaction skills. There was nobody going in or out when alarm went off. Even worse that the anti theft devices were malfunctioning and unknowingly he accused her of stealing. My daughter didn't touch anything in the store. This was wrong and should be dealt with according to the BUCKLE employee policy/handbook if there even is one, Which I doubt given the way I was spoken to! read more

I came in here at 8:22 PM in desperate need of something to wear to a graduation. I hate shopping but coming to this store makes it easy. Christina and Elenor were so awesome! I was so worried about making them stay past closing but neither one of them cared. I'm so glad they helped me! Christina was so honest...I felt like I was shopping with a friend. Both my daughter and I purchased outfits and shoes that they picked out!! Ask for them! You won't be let down! read more

Yesterday my sister and i we were shopping at Buckle store in Stoneridge Mall and the sale person Chad, he's very sweet, nice, and so helpful. We love shopping there! Hong . read more

Just want to say thank you thank you thank you to the girl who helped my husband and I here last night!! (I am sooo bad with names). My husband is a big, broad guy and he has a lot of trouble finding shirts that fit (especially because of his broad shoulders). She let us go into the dressing room together with our toddler son and kept bringing us any shirt she could find that would fit him. And even brought a pair of pants that look really good on him! She was so nice and had such an awesome personality. He ended up getting 3 shirts and a pair of pants that we never would have taken the time to find ourselves without her help! Wonderful service!! :) read more

These guys have a huge assortment of Miss Me brand jeans, my daughter's favorite brand, and they will even alter them for you for free. On top of this, the service we received here was top notch. I wish I knew the name of the lady that helped us. Anyway, nice selection, lots of sizes and great service. What's not to love. Five stars all the way. read more

Love this store, however I hesitate to go in there because the second you hit the door, the sales associates are ON you. To say they are persistent is an understatement! Nine times out of ten i leave the store because I can't even look at what they have in peace, because the sales people are asking you CONSTANT questions. Helpful is one thing, but these folks are just TOO much! I went in there today, and the girl working asks me THREE times if I have ever shopped there. The first two times I answered I was polite. Then she asked, "how many times would you say you have been in here?" WHAT DOES THAT MATTER? So I explained to her that I have been in there a lot, and I am a Buckle card holder. She continued to ask me more ridiculous questions, so finally i just put back what I was going to buy, and left the store. I will think twice before shopping here again! read more

Let me first start off by saying I'm speaking strictly about this store. On that note, in the last 12 months I have purchased over $800 dollars worth of jeans alone from Buckle. This Pleasanton store is a hit or miss when it comes to service. One thing to note is that I have always been greeted coming into the store regardless of how I've been dressed. I don't usually go to the mall like I'm half naked & dressing to go to a nightclub, so it's safe to say that I am a 'dress down' kind of person. Another thing to note is that with the exception of two people, I have not seen the same employees over a long period of time. Most of the times that I have gone in here, it's been pretty decent/good service. People are friendly and smile and when I say I want to try on one pair of jeans, they bring me 25. The one thing I cannot stand is the lack of listening skills that these teenagers/young 20-something kids have. I say "I don't like skinny jeans"...but they hear "I don't prefer skinny jeans, but if you bring me enough pairs of them...I can probably get to like them and will buy 5 of them from you today." NO. My 9 year old listens better than the employees in this store. Stop bringing me jeans that you will just have to fold back up and put away. LISTEN TO WHAT THE CUSTOMER WANTS IF THEY'RE SPENDING $120+ ON A PAIR OF JEANS, YOU FOOLS. Their alteration/hemming service is decent and will usually get the work done by the end of the week & most times, the store will call you to let you know they're done with the alteration job & you can come pick your jeans up. My qualm is about the last visit I had. I walked into the store and a young blonde girl greeted me and looked down to see that I had a return. She immediately frowned and launched her barrage of questions about what kind of jeans I like to wear blah blah blah. So I politely told her no and she kept pressing the issue. As I tuned her out, I saw a pair of jeans that I may potentially like (because it wasn't as flashy as other ones) and looked to see if it was bootcut. She immediately asked me what size it was and I told her I only wanted to try these on. She brought the jeans to the dressing room and immediately started piling jeans on top of the ones I wanted to try. Skinny leg, straight leg, ridiculous washes, rhinestones and all that jazz. In short...there were about 11 pairs of jeans on the door. I tried the one on and walked out and told her I wasn't interested. She then proceeded to follow me to the cashier booth and I picked up a hint of sarcasm in her voice when she told the guy behind the register to process my return, "Mhmm, I tried to find her something to replace, but couldn't". My piece of advice to a retailer who sells high end jeans, don't treat your customers like that. I can go to Nordstroms, buy Rock Revivals - pay the same exact price and get service that is 10 times better than this one girl provided. Atrocious service. Probably order my jeans online and drop them off just to get them hemmed because I don't want to deal with chicken heads like that. Too bad they closed the Concord store...they had way better service. read more