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    4 years ago

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    7 months ago

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    Tricia M.

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    1 year ago

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    4 years ago

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    3 years ago

    Thank you so much for your help. The workers are very nice and helpful. Would recommend this place if you want to buy dresses/shoes.

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    3 years ago

    Alyssa B. & Alyssa C. Had great customer service love this store!! Their clothes are great.

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    5 years ago

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    5 years ago

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    16 years ago

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    12 years ago

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    4 years ago

    I came into the store to find a dress and i found one as well as an amazing pair of shoes!!

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    4 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    14 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - Windsor

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    Francesca's Collections

    Francesca's Collections

    (43 reviews)

    $$$

    I love Francesca's and have been a frequent shopper here for several years! The workers never fail…read moreto welcome me into the store. They have the best quality for clothing and I love their dresses and rompers. They have lots of jewelry and cute little knickknacks for brides and bridal parties. I am so sad to hear that they're closing all the stores down!

    Similar to what some of the other reviews called out here: BEWARE OF THEIR IMPOSED RETURN POLICY…read more They refused to accept my return, claiming that the in-store return policy for online purchases is different from what is stated on the website and is just limited to 21 days. I escalated and was met with the same incompetency from the manager on the phone. First, I patiently kept asking for them to point me to where I missed this on their policies document published online. But both the associate and manager literally said to me "it is not written anywhere (not online or on their store copy of the policy) and it can be confusing but that is the rule". ????? how is that applicable then ????? Upon asking for the manager's name and mentioning I will be escalating further, they magically appeared with a "third party" method to refund me. The process took about 45 minutes which I think was prolonged intentionally. What frustrated me the most was that I approached the situation by apologizing for what I thought was my mistake and was met with an attitude / made felt like I am a burden. Done shopping at Francesca's after this.

    Zara - 1st Floor.

    Zara

    (140 reviews)

    Went to return something today & besides the wait, my visit was just fine. The store was pretty…read moremuch clean, organized & the staff were doing their jobs. Not a bad location; just maybe understaffed.

    I placed an order for a piece of clothing in person at a ZARA store. Today, I received an official…read moreSMS notification from ZARA clearly stating that my item had arrived at the store and was ready for pickup. Based on this message, I went to the store to collect it. At the store, I showed the SMS and pickup code to a staff member. The staff member, whose head was fully covered with cloth leaving only the face visible (I was unable to obtain their name), informed me that there was no information about my order. This was stated without asking for my phone number or email address, and without conducting any further system check. When I asked whether it was necessary to search using my phone number or email, the staff member responded that I was not an employee there and therefore did not understand how their system worked, and insisted that "if there is no information, then there is none." Dismissing a customer's order that was confirmed by an official notification without completing basic verification steps, and responding in a firm and dismissive manner to a reasonable inquiry, is a service experience I find very difficult to accept. This is the first time I have encountered such an experience in my years of shopping around the world.

    Windsor - womenscloth - Updated May 2026

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