Always am able to find something I want when I visit here. I came here to combine the necessity for…read moremy wife to buy shoes with the company being sold (meaning deeper discounts). The stars aligned and the prices were jaw droppingly low from previous purchases I've made here, online, and other outlet locations. The tough part here is having the the colors I want that are on sale and in my shoe size (10.5 - 11). Way too common and leaves a lot of colors that are not anyone's style really. The staff are super helpful and offer to help bring your stuff to the front if you're overloaded with boxes. They even offer to take out boxes for purchases to make carrying them outside easier. Good call! I was able to score a few pairs during this fire sale. Makes me sad to think they're clearing all inventory and wonder about the fate of this particular location even though the news articles mentioned this of 1 of 2 outlet locations staying open while the full price stores in the US close. I really hope this company is able to turn itself around and stick around. I've always really enjoyed how comfortable these are, even if they wear quickly and generate way too much static walking around the mall.

Lots of varieties and great prices. Always very friendly staff. Quick and accurate service too…read more Always good to come right before the outlets open: easier to park and lots of choices in colors and sizes. Especially close to holiday weekend, there would sometimes be 50% or 60% off at the sale rack. If you are patient enough to search though the boxes, you can get a great style and color. Highly recommend and would come again.

This location was pretty good, they didn't close down but were told they just moved to another…read morelocation in the outlet.

I would give zero to this places if I would have opinion too. My son wanted the Nike Jordon and we…read morewent there because some one recommended the store but when we got there the sales manager and the guy who was there they both were so arrogant and not helpful at all I just do not get it how people can not do there job with with passion when they get paid for it. I mean they are selling and you can only attract the buyers if you are welcoming them people are here to by $200 to $300 pair of shoes and there attitude was was worst which pissed off my husband so bad and we decide to leave the store. I am so glad we didn't waste our money there. I would never recommend this place at all.

I'm standing there holding a shoe I want, tell like 3 people who work there I need a 9.5, I get and…read moreaight . 15 minutes pass by. I stand in front of the cashier ask for a 9.5 I get an aight again.... 10 minutes go by I wasted time again!!!

If I could put no stars this is what I would put, all the employees are NO HELP AT ALL!!! I had to…read moreget the shoes myself even on the highest shelves. when I had to go look for the employees, I would find them arm wrestling. (As seen on the picture below) After all of that during my purchase, the employee still have the audacity to ask for me to give him a $10 tip. Like what?!

Thank you Enid for your customer service! The shoes you helped me pick out are super comfortable!…read moreEveryone at this location is super nice. Will be purchasing my shoes here moving forward!

The service was amazing. The employees were extremely helpful and the selection in shoes are…read morephenomenal! Thank you Hey Dude.

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

This place is amazing. I bought a couple pairs of running shoes from this store about 6 months ago…read moreand both pairs still feel great. My mom wanted a nice pair of walking shoes and I told her this was the best place to go. The young man helping us (Milan) was super nice, super knowledgeable, and incredibly patient. My mom ultimately settled on a nice pair of Brooks running shoes and she loves them. This is the only place I'm gonna buy running shoes going forward.

This place was so hard to find, which is the fault of the mall map! But we found it and my hubby…read moregot his shoes for his extra wide feet. So the issues? First, by the time I found the store, I had no energy to look for myself. I walked for over an hour. Second, I called their number and was put into voice mail HE double hockey sticks. Not pleasant. I just wanted to talk to someone to see if the store was still there. And third, this is the smallest Famous Footwear that I've seen, so it's possible that they may not have as many shoes as other stores. My husband was able to go through and get the shoes that he was looking for. Someone helped him and they were totally nice about it. I can't say that I'd want to come back because the trip to find them took place halfway to a location and halfway back. That much walking wasn't something that I was looking forward to doing. But they had the shoes and that was a good thing, so they get the three stars.

I had a great experience specifically at this location compared to the store in Hayward at…read moreSouthland Mall! I think it matters which location you are at for Famous Footwear. The clerk was so nice and down to earth. I was acknowledged shortly after entering the store and onwards afterwards. Surprisingly they had a lot of really cute trendy shoes, for all walks of life. I bought Steve Madden's "Madden's Girl" combat boots and loafer work shoes. The store clerk let me know if they didn't have my size, that she could order them and have the shoes shipped for free to my home. She also informed me of all of the sales that were going on too. I had to order my Madden Girl combat boots and they came within a week, just like the lady said.

This store is absolutely awesome!! I have so many different kinds of shoes, but my Sketchers is my…read moremost favored shoe to wear on the daily due to how comfortable it is. My wife was in search of a more comfortable shoe because her Nike and Under Armour shoes were hurting her feet. So I told her to try some Sketchers and she wanted to check this place out. After searching for shoes for about an hour and couldn't find the right fit, my wife decided to ask an employee if she could help her by measuring her feet. The employee was really kind and helpful and right away she was able to help my wife find the right size and fit shoe. Their prices are so good and their deals are so awesome that I even bought a very nice pair of work boots that are far less expensive than Ecco work boots I usually buy, but just as comfortable and light as my Ecco boots. When we got to the counter to pay for all the shoes we picked, the other employee who rang us up was extremely nice as well. She even got us to sign up for a membership and we got even more discounts added to our order. Now we have a ton of reward points that we will definitely be using when we go back because we definitely plan to go back and buy more shoes there in the future. Thanks again to the 2 employees who were so kind and helpful. I wish we got their names to add in this review. They are the true embodiment of top notch customer service! Because of them, we'll be back for more shoes!

Update: went to another Skechers store the next day and got it returned with absolutely no issues…read more The store at 3250 Livermore just sucks(new management probably) I've been shopping at this store for several years but my recent experience has been terrible and I have decided to not come to this store again. TLDR you should not overlook all the other 1 star reviews this store has, and that you should really think twice before buying shoes at this particular store, because as soon as you wear them you will not be able to return them. This is a store that does not honor corporate policy and have their own way of handling customer returns( ie no returns at all, unless your feet and the shoes have never made contact). I went there on Saturday Dec 6 at around 6pm with the pair of shoes I bought from them less than 30 days ago. They insisted that my shoes were not in "resellable" condition(see photo I attached) because the "threads" were apparently damaged or "flatter" than when they were new. One of the cashiers there(an Asian lady in her mid 40s), after failing to talk me out of returning, went ahead and asked if i was Chinese. I'm not exactly sure why race has to do with any of this, but i thought it was irrelevant and it was pretty inappropriate of her to pull a race card on me when i was just trying to return a pair of shoes. Another manager, a middle eastern lady also in her 40s who refused to provide me her name(wonder why?) then stepped in and told us (very rudely) that their store policy is different from corporate, and made the point repeatedly that we should not have expected a return past the 29th day(I bought the shoe on Nov 7, and today is Dec 6, btw). We have been shopping at Skechers for years and it's very disappointing to have this happen to me at this store. We will be taking our business elsewhere in the future because this store effectively does not do returns. Look at all the other 1 star reviews.

This store is a little pricey for me, so I usually buy a shoe that's either on sale or clearance.read more

I went in today looking for Birkenstock clogs because the website said they had it available same…read moreday. I asked a blonde girl named Sofia for help and she was literally no help. I told her that they didn't have the size on the shelf I was looking for and she gave me the excuse, "if it's not on the shelf then we don't have it." She ended up walking with me to the section to see if she could order it online for me but ended up realizing that her system shows they do have the size in stock so she told me she would check (on her own free will) which I did appreciate. After 15 minutes of waiting, we noticed she was just going around the store doing other things like chatting with coworkers and opening/closing other boxes of shoes for fun so we realized she was literally just ignoring us. We decided to pay for the other shoes I had and I told the girl Jennifer at the register about the bad experience and how Sofia never came back to give us an update but Jennifer also didn't seem to care. I truly wouldn't have cared if they had them or not, the issue that really bothered me was Sofia didn't communicate effectively and left us waiting there for 15 minutes after she was clearly dilly dallying. All in all, gen z workers here who have no customer service or communication skills. I wouldn't recommend going if you need help bc they'll just give you a blank stare and offer no help/solutions on top of ignoring you.

Very friendly staff. Lots of items were 30% off, shoes area was crazily crowded…read more Will come again, quite. Lot of selections. Of course not the brand new styles. Value was very good. Parking can be hectic at the outlets. Early morning and late evening would be the way to go!

Review #979 Posted on 1.1.26…read more We came here on Tuesday the 30th to return some items for my daughter she wanted to exchange. Now, should I be comparing to other Nike outlets? Not sure, but the Marina location has set the bar so high, that if you frequent there, this place is a joke compared to that. Their products are either marked up prior to slight discounting, or just flat high. Maybe it's the fact you can exchange/return stuff back. My daughter returned 2 items, and got a hoody, marked down from $60 to $45. C'mon. That same hoody is $20-$25 tops at their Marina location. They shouldn't be getting people for money like that because the location is at "The San Francisco Outlets" but in fairness to them, if people are willing to pay that, I guess that's how business works. Just won't be my money.