Online review ! DO NOT BUY FROM THEM ! I ordered my merchandise online as we do not have a store here in Vegas. I received someone else's shipment and when I explained to the service rep she said to just go submit a claim with your bank. They kept trying to tell me that I received everything and that there is nothing they could do for me. I tried to explain that they did send me the packages but not ALL items were there. Not helpful and now I'm out $200. read more

Mia was so helpful and kind! I came in to do a return for an item, and while I was there tried on a few new items that had just dropped. Mia was very attentive and easy to work with. Fitting room had good lighting as well. Return was done super quick and she even helped me order something online that I was looking for. Highly recommend this store they had a good selection of items available. read more

Review for Garage Retail Store: Today I went into the store to return a birthday gift for my daughter. I clearly told the cashier, Ariana, that this was a gift and we would need to return it accordingly. Despite this, she immediately processed the return to the original card. I reminded her again that it was a gift, and we needed a gift card instead. She then called over a manager named Penny, who also appeared quite young and inexperienced. Penny informed me that nothing could be done and told me to either call Customer Service or contact the original cardholder. I explained that I didn't know the cardholder and had no way of reaching them. I asked her to void the transaction or return the merchandise to me. At that point, she snatched the item from my hand and repeated that they couldn't void the return and that I needed to call customer service. I called Customer Service immediately, and they told me there was nothing they could do either, and to take it up with the store manager. So now I'm left without the merchandise or the money -- the return went to a stranger's card, and I'm expected to somehow track them down. To make matters worse, Ariana lied to the manager and claimed we never said it was a gift, which is completely false. Not only was the situation handled poorly, but it was also dishonest. It's extremely disappointing that a store would train (or allow) employees to act this way -- with zero accountability and no regard for basic customer service. This experience felt like I was being taken advantage of, and I'm now left with nothing to show for the gift I originally bought. So basically I had to leave without my merchandise and without my gift card. They robbed me! read more

I have ordered a hoodie for my daughter. I paid for one to two-days delivery to have it for Christmas. It's almost New Year, and the hoodie hasn't arrived. I have spent time calling them since then, but the only answer was, "You should receive it soon." Today I spent all day calling them, got hung up on many attempts, and then heard the same call center script again: they offered me $10 in points and told me to wait. I asked why they do not cancel it, as the package is clearly lost, and I was told they cannot do that until the postal company officially recognizes that the package is lost. I asked for the post office phone number, and they gave me one that does not work. Total scam and total lack of customer service. read more

I bought a pair of shorts for $39.99. With the tax added it ended up being $49.99. I returned the exact same shorts because they didn't fit to my liking. But my return I only received 39.99 not the whole amount that I was charged. At this point I don't have the receipt anymore because I assumed that it was going to be taken care of when I went in store to get the return placed. I am upset that this was not clarified more because I should be getting a full refund and not having money taken away from me read more

My teens love this place but sadly your company is a complete scam and thieves. I ordered online, never received anything, cannot track my package because only a label was made and didn't even make it to UPS. You cannot call as they are always closed, they won't email back, and the chat just says they will get back to you. You opened and had affordable items, now they are 5 times as much AND you don't ship what people order, answer, help, or reply. I will gladly leave my review everywhere i possibly can. DO NOT GIVE THEM YOUR BUSINESS. read more

Such great customer service. Adriana was super sweet and so helpful. She immediately approached me and asked if I needed help. She helped me find the perfect Easter outfit. read more

First time visiting garage and man was it an experience! Ambiance was amazing as soon as I came in. I was looking at reviews prior to writing mine and I believe a gentleman named Antonio said their playlist is "fire" and boy, was he right! I initially came in to shop for my niece since her birthday is coming up and the staff was welcoming and answered all my questions. I want to give a shoutout to the manager Katelynn as well, she was the best! This crazy customer came in demanding to speak to a manager immediately over some issue she had. Katelynn handled it with great professionalism and poise. This was my first time here but definitely won't be my last! read more

I didn't feel too comfortable walking into here. The staff isn't approachable and one even looked annoyed when she tried to walk past me to get somewhere as if the store wasn't empty for her to walk somewhere else. They're snooty tbh but it's the Pleasanton/Danville area so I'm not surprised I guess. read more

One of the most uncomfortable customer service I have ever received. The employees weren't friendly at all and ignored my greeting. This one girl in particular (the cashier) looked at me with absolute disgust that it made me upset. I smiled at her, responded to her, and she looked at me like I was something stuck on the bottom of her shoe. Girl I hope you see this, being a mean girl isn't cute. I heard you complaining about how your parents recently cut off your allowance (you're 20, get over it) so I could tell you were a spoiled brat. I have worked in customer service and can tell when employees are over their day and don't have energy left to put on their customer service smile, i totally get that. I never take it personally because I UNDERSTAND. But this girl was just straight up rude. read more

Came in on a random Sunday for a back to school shopping spree for the girls, and my experience was exceptional. As we entered the store we were warmly greeted by the employees. We had a few questions about some pieces and Catelynn kindly answered and even placed a rush order for a next-day pickup. Thanks again to the kind people at Garage! P.S: playlist is fire read more

I had an awesome experience at Garage and it was all thanks to Cady/Caitlin. From the moment I walked in she was incredibly friendly and went above and beyond to help me find items that fit my style/aesthetic. It felt like shopping with your bestie who truly understands fashion and what works for ya. The store itself was in great shape. It was neat, well-stocked, and organized. The other girls on the floor were also fantastic, jumping in and helping whenever I needed assistance or had questions. Cady you rock thank ya for making my day and turning this retail therapy shopping spree into something fun! read more

all the girls that rang me up where too busy talking about how someone's man was snapping chatting them. and also was giving dirty looks by the women who rang me up. i think these girls would rather sit up front and gossip than show any kind of customer service. you should skip this location and go to the one in walnut creek instead. read more

Customer service is terrible here. Avoid this location if possible. The "manager" at this location doesn't value customers & rather finish setting up the display window than attend to the register. Rude personality too. read more

The displays definitely caught my attention and caused me to walk in on a whim. I was immediately greeted by the warmest sales associates and was reassured they were there to help if I had any questions. Even though it was busy, the staff and manager Caitlin were super efficient in getting a few pieces together for me. Coming back soon for my next fashion needs! read more

Workers would not allow my friend and I to try in clothes. They claimed their fitting rooms were "closed at the moment," while sitting down and not even attending to their customers. Their fitting rooms were blocked by a rack of clothes 2 hours before their closing time. There was no apparent and valid reason for them not being open. read more

great staff and great manager! came in with my friend to do some shopping and everyone we encountered was super kind and friendly. the manager on duty, Kaitlyn, was super helpful and answered all the questions my friend had about the merchandise she was interested in. read more

Horrible customer service. Left the security tag on the one item purchased and had to drive the 25 minutes back to get removed, the employees were extremely unapologetic and rude. Did not even off to give a discount on any future purchases on their already extremely overpriced clothing. Would not recommend coming here. read more

This retail store just opened in our local mall. The clothes are really cute and the materials feel great, not that cheap clothing line material. The prices are pretty reasonable too. My daughter got a pair of "retro" high waisted jeans, which basically are the Guess jeans I wore in the 80's. UGHHHH!!! I must be showing my age. The girl's are very helpful with sizes and pulling merchandise for you. I think this store will be pretty popular with the teens (which as we all know are the biggest % of sales). Happy Thanksgiving, and to those who are brace enough to hit Black Friday see you tomorrow early!!! read more

Garage - Inside from the bench seating - Women's Clothing Near Me - Pleasanton, California

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Should be called garbage instead. Terrible customer service! cashiers speaking Spanish between them in front of costumers who they're checking out. These people clearly don't speak or understand Spanish. I speak Spanish myself but that's just rude. Makes people feel uncomfortable. read more

Munirah & Savannah the managers at garage are absolutely AMAZING! To walking in the store to finishing at check out they gave us absolutely one on one attention to me and my friend! They helped me with sizes and picked out the best outfits for my vacation to Disneyland! If they didn't have a size they ordered it for me, and just took amazing care of me while I was in their store. It's good to see that they're still caring people out there. I love all the vibes that the girls have at garage definitely amazing women vibe! I definitely suggest going to Garage the girls will make you feel so special! Thank you again too Munirah & Savannah for an amazing experience at your store this week! read more

I think all store employees are nice and helpful. This store is so organized and clean. It looks like heaven compared to the Garage at Westfield Valley Fair. read more

I'm giving it two stars not because of the quality but because of the recent customer service I've received. Two weeks ago I placed an online order and bought a white sherpa jacket in the size medium. It was way too big for me so I needed to exchange it for a size small. On Tuesday (12/3) I went in person to exchange the item. The only person available was the manager at the front of the store. I explained to her to situation and they had thejacket in the size I needed. The interaction went fine, it seemed. Until I handed her the original jacket (out of the bag it was delivered it, tag still in place). And she sniffed it. Now, I totally get how returns work and inspecting if it to see if it was worn. But this was a pure white jacket. Any hint of worn would had been noted. And sniffing it in front of a customer is just extremely unprofessional to me. I've returned and exchanged items many times at this store and other stores and no sales associate has EVER done that. I wanted to say something then but decided to let it go. When the transaction was completed, she also informed me that this was a final sale. I asked why. She said it was in the policy. Weird...but ok. I've exchanged things here before and it was never final sale. Only if its a bodysuit or fragrance or clearance item. And because this was a BRAND new item, it did not apply so I also questioned why she was telling me I couldn't re-exchange it. I looked up the policy when I got home because I really didn't like my interaction with her and knew she was BS-ing me. There was nowhere listed in their return/exchange policy that states that exchanges were final sale! So she lied to me! SMH. Which is why I decided to call corporate just to double check. The call center tried to make excuses for why the manager told me that but then ended up agreeing with me that she lied. As for the sniffing, I complained about that too and the lady on the phone said the manager has every right to sniff the item. I clarified over the phone that I understood the need for inspection but it is still rude to do that in front of the customer returning the item. It's disappointing because I really love their clothes but the customer service is hasn't been that great at this location for a while. And I checked the reviews for the other locations and someone else complained about their return policy and items being final sale. Please refer to the policy written online and their app. Nowhere does it state that returns can only be exchanged only once! This was verified also by corporate. read more

Small little store with teen clothing. Horrible customer service it's no wonder amazon prime and the internet is thriving and retail is going under. Their return policy is terrible there computer system is obsolete. Parents pay for these clothes yet they expect you to download an app and track your purchases. I'll stick with Hollister and skip this store. read more

I was in your store location at the stone ridge mall and when I tried to purchase an item with a sale sticker on it I was denied the sale because it was tagged "wrong" but Hilda the store manager was going to honor my friends purchase of the same item with the same sale sticker on it. Please explain to me how this is ok? It is not my problem that an item was tagged on sale improperly. The price of the sale tag should be honored.. and further more, it makes no sense why you would honor it for my friend and not me. Not until I said I was going to complain or call corporate was I then a few moments later told it would be honored. I will not continue to shop somewhere with this non sense type of customer service... you do not honor the same mismarked item to one person and not the other.. please re-evaluate your companies staff and their product knowledge. read more

There return policy is sooo bad. The lady that worked there remembered us when buying the clothes and we returned it less than 24 hours but they refused to take it because it's tags were removed we even had the tags with the clothes. PLEASE DONT GO TO THIS STORE!! please don't waste your money at this store!!! read more

Not my kind of clothing store. They mainly carry crop tops and booty shorts. The staff seem semi helpful but have a draconian return policy.