My go to store for picking up online orders from the Rack and Nordstrom. The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs. read more

Nordstrom Rack - Department Stores Near Me - Dublin, California

Today I asked an associate to help me zip up a dress and it was too small and she said "not even close" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes. read more

Just had the worse experience at this store. Sales associate was trying to get me to enter a phone number and sign up for a store card for 10 minutes that she didn't remove all the security tags from my 3 items. The sounds go off as I exit, then the next lady removes a tag and I'm on my way out. Then the sounds go off again!!! Another miss of removing all the security tags. I then decide to return 2 of the items because of the inconvenience then I'm asked "Did you pay for these items?" Mind you this is after I gave the associate my receipt. Wtf? They need to have better training for the sales associates and common sense. Never come back to this store full of idiots. read more

The customer service here has been repeatedly terrible, from a variety of employees in a variety of positions. to me and the women I've shopped with. have called corporate repeatedly with names because it's been that bad read more

Love the store but come on with the 1/2 hour waiting in line at the checkout... especially when there are employees doing other things besides helping the customers! read more

Was in Danville and in need of prom shoes for my daughter to get her dress altered at the correct length. Nordstrom Rack provided several options in our price range. The lines were a little intimidating but they moved fast. Good service. read more

This store has a terrible customer service. The employees are rude and they also do not greet customers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice read more

They wouldn't let me use a a Nordstrom's rack gift card plus a gift card visa and pay the remainder with my own card. And they looked at me like I was a criminal. I even said it was a bank card. I could put a pin in. read more

I came here to look for a pair of pants for my son and also checked out end of the year sale. It was the perfect timing to come this afternoon as all red tag items were an extra 25% off. I end up buying a pair of puma slippers, hat, and a cute Christmas card collection pack for myself. I did end up finding a pair of Hurley Khakis for my son. Mission accomplished. I love shopping here when there is an extra 25% off on red tag items when they want to clear the racks! Prices are reasonable, you can come here if you don't want to pay full price and catch deals here when there is extra 25% off of red tag items. The current sale of extra 25% off ends on Jan 2. I had to wait about 10 minutes to to get to the cashier as there were many people shopping on a Sunday afternoon. But it was worth the wait for the deals I got read more

I've had good experiences recently making purchases online, but when buying in store, the lines are very long, even on weekdays. Today, an item rang up 20% higher than the price on the tag. I caught the error and the cashier fixed it, but I could easily have missed it if I had bought more than one thing. read more

Here right now trying to buy a pair of sunglasses and can't get anyone to help me. No wonder Nordstrom is closing stores. Lady ringing up people said she called someone and they would. One over. It's been over 15 minutes and no one. She has said nothing else to me even though I'm staring at her. You lost a sale. Maybe keep them unlocked if you can't have staff members help with purchasing them read more

Well we spent 30 min plus waiting on an associate to help us with a hand bag- granted they are locked and my wife has worked on retail before, but we asked to three different associates for help , and they looked lost in the sauce. Only one at asesoríes - well some else could've graved the keys and helped but apparently no one can think for them selfs - management I bet you you where hearing over the two way radio - ! Don't make the customer wait read more

The staff at Nordstrom Rack are amazing! They still hold my package that was just returned that day. Luckily it was still at the store. Although I need to re-purchased the item since the return was already processed, but not a big deal. I'm glad they're able to accommodate me. read more

Great service--thank you! I went to pick up my package about an hour after it was delivered, but the status still didn't show it as ready for pickup. I decided to check anyway, and the manager kindly went to look for it. Thankfully, they found my package, which saved me the trouble of coming back later. read more

Nordstrom stores seemed out of reach when I was growing up. We didn't grow rich but we also didn't grow up poor. We were always taught to find things at a bargain. Now my ideals and shopping needs have evolved over time, but I do love a good bargain especially ones that I know are designer quality. I also hate paying things at full price so you'll likely see me at Nordstrom Rack just for just that reason. Now don't expect to find what you're looking for here. When bargain hunting, you don't always find what you want. Also sometimes there's a surprise and you find something you didn't need but you end up buying. Last time I was here, I ended up finding a dress for a wedding that was a little higher than what I would regularly pay for a dress, but it looked so darn good in person that I just had to buy it. So I did. I did also get a few hair clips and scrunchies from the clearance bins which was a steal. I also did find some shoes, but decided to hold off as I know I had some shoes at home that could work with the dress. Was it all organized in the store? Somewhat, but I ended up kind of organizing the accessories clearance area just because I was trying to dig through the mess and was a little annoyed at how disorganized things were. Was it relatively easy to check out? Yes, but of course there always seems to be a line. Overall it's nice to have this Nordstrom Rack (in Persimmon Place in Dublin) when I want to peruse some "designer" items, but only when I have time as this isn't a place to find everything you want but a place where you "may" find a deal. read more

Glorified Ross or Marshall's, lots of designer things. Very pricey. Messy and not all is organized. I walked out with nothing. Meh read more

Nordstrom Rack - Like a pricey Ross or Marshall's; high prices - Department Stores Near Me - Dublin, California

John helped me find the heels I needed to match everyone in the wedding. He went above and beyond with great attitude and excellent customer service. read more

Super unorganized and messy. Waited almost 45 minutes to checkout tonight, there was no urgency on the cashiers part and one even though they were slammed announced yeah I'm going to go take my lunch and leaves her two co workers to the restless customers. Team player. read more

Always fun to shop here and I always find something fun to buy. Excellent selection and great prices. Shoes are my favorite.

Great service and I can always find a treasure when I stop in. I like the items they bring in from their main stores. The items they make for the Rack specifically are typically not as cool. read more

Great deals on great products. Am always amazed at the quality bargains that I am able to find there !

Not my favorite Nordstrom Rack. For some reason it feels like the stuff here looks cheaper or isn't merchandised as nicely as other locations so it sort of feels like Marshall's to me where it can feel chaotic at times. I feel if they stepped up their merchandizing game it would make the clothes look and feel nicer. They have a big makeup department and their shoe department is decently sized. They also have a home goods section that is a touch larger than other locations. read more

I found some wedding gifts here. I don't typically buy things for gifts, but there were good home collectibles

Like any other Nordstrom rack. One star off because they don't have a tailor on premise. But good selection and didn't wait too long at check out. read more

Very busy! Very shopped. Be prepared to have to search and dig for best deals but so worth it. I love the rack. The pleasant hill location is nice too! A little more organized. But both locations have great deals and a lot of nice apparel for all occasions. read more

Nordstrom Rack - Line on a Saturday - Department Stores Near Me - Dublin, California

Located next to Home Goods in Dublin. The store is messy at times but they do have some cute dresses and outfits at a reasonable price! During the sales, a lot of the S/M sizes are out so that sucks! Be patient and take your time fumbling through the racks, you may find a great deal! They also have shoes, jewelry and accessories, home items, etc. You can also order online and pick up at this location. Lines move quickly and I hardly see a long line of 10+ people like at the San Leandro location. Plenty of parking but it does get really busy during the weekends since there's a lot of other shops and restaurants around. read more

It's taken me a few days to processed what happened, but friends encouraged me to share my experience. The store was pretty busy, but no one was in the men's sportswear section. I was shopping for my dad and was about to move a cart out of the way (tight corners with so many racks) when a man approached me forcefully spewing a racist rant. I quickly walked away, back towards the center of the store to be near other shoppers. Since I had items that I wanted to purchased, I got in line. There were 6 or 8 people ahead of me, and by the time I got to the front, there were 14 behind me. - No social distancing - Masks weren't enforced - There were 4 cashiers at first, but ended up with 2; the one that helped me was manning 2 machines I was visibly shaken and told the cashier about the man that was still in the shop. I wanted them to know in case he harassed other shoppers. The cashier asked if I wanted to speak to a manager as another worker passed by, indicating I should speak to her. As I was recapping the situation, the man left the store, and she replied, "unfortunately we just have to deal with stuff like that" and walked way. I purchased my items and stood dumbfounded at the entrance. There was no store security and if I couldn't get the support of the "manager" then how was I going to safety walk back to my car? I waited until there was a family leaving to walk out with them. My family whom I had been texting had called the store and the cops. The store told them they kicked out the guy (which wasn't true). In the end, nothing was documented so here I write. There was no Nordstrom corporate email to send this to so a one-star review will have to do for now. Unfortunately Nordstrom Rack will just have to deal with stuff like that. read more

The most friendliest staff at the register. I appreciate the separation of the refund and exchange line from the checkout lines. Reminder to self the Nordstrom at the mall was closed so I made the trip to this location which was 6 minutes away from the mall. Next closest location was in Walnut Creek. Wasn't making that drive. read more

I thought the store was just okay. I browsed around the men's section. The merchandise appears to be mostly picked over rejects from the main Nordstrom's or perhaps different goods entirely. It did not really look to me like these are the same products that are sold in the main Nordstrom store. I happened to see a sign in the women's section that indicated they were products from actual Nordstrom's stores. I did not see such a sign in the men's section. This left me wondering if these were in fact goods brought in specially for Nordstrom's Rack. I learned later that if you look at the tags carefully, you can see if the product was made just for Nordstrom Rack, or if it indeed came from a Nordstrom store. I also checked the men's shoe section. One good idea: The shoes are all arranged by size, so this made it much easier to see if I liked anything. Again, these products do not strike me as shoes that really are sold in the main Nordstrom's store. They just do not seem to match the high-quality that I expect from Nordstroms. I think if you want a bargain, there are better alternatives. On the other hand, if you really want the main Nordstrom's quality, I recommend going to a actual Nordstroms. On the plus side, the stores are big bright and easy to navigate. There seems to be plenty of cashiers and staff. As with all stores in Persimmons Plaza, the parking can be absolutely terrible. read more

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Everything up until the fitting room is fine, there was one specific worker with glasses and a braid who's name I didn't receive that was especially rude and made me want to be far away from her. No greeting, no help or assistance and just simply bad attitude. We didn't speak to much other employees in the fitting room area but my entire experience I was being stared at and felt extremely judged. Do better, seems like some updated customer service training is needed. read more

I just had the most horrible experience at this location and I hope management is reading . I am in store 2:30 pm on 9/8 and was trying things on and when I finished, i asked the older lady (working right now at the dressing room) working where I should put it and she said over there on hangers and I said sorry not all have hangers and she ROLLED HER EYES at me . Excuse Me ? Is this what Nordstrom rack has come to ? Hiring people who don't want to work and take their anger out on customers ? This is ridiculous that I have to take her attitude . I am a paying customer . Management, please let me know what you will be dealing with this ! I demand an apology ! read more

The gal in shoes is a little rude doesn't have customer service skills! Overall great prices wide selection. read more

Horrible customer service from a company that supposedly has some of the best. I received some shoes as a gift, but didn't like the way they felt or fit. Never wore them outside and only tried them on the one time. The person who gifted them to me lost the receipt and can't find it. I took them to the store and asked if I could exchange them for a different shoe. Still in the box, with tags on them, and the tags match the shoes which match the box. Should be easy, right? No. They said it without a receipt I couldn't even exchange them for store credit even though everything matched and they have never been worn They said it is store/company policy. Maybe so, but then your policy is awful. People lose receipts. It happens. People give gifts without gift receipts, it happens.Very disappointing from a company that i had heard had great service, but they clearly don't. Called their customer service number and was given the same answer. Not shopping here or at any Nordstrom store again, and neither will anyone in my household, since that's the kind of service they offer. read more

Stopped in to look at business briefcases. None. No luggage either. A plenty long line at checkout.

I'm surprised by some of the negative reviews of the Dublin store. My experiences have been excellent. I've purchased items in store as well as many items online and had no problems returning. The store has an outlet type vibe (reminds me of a Marshall's) with lower prices than Nordstrom, so it's not going to look like a Nordstrom store. You have to spend time looking through the racks although they also have sections w brands of jeans etc. I always expect lines to be longer esp if I go there knowing it's prob a busier time of day, ie after work. I see same in many other stores as well. In my opinion, complaining about long lines or store policies re: returns is not necessary. read more

This is one of my two go to NR locations. I love that it is always organized and clean. Staff members are always approachable and nice. Parking usually is a challenge. read more

Store Manager Greg was so rude. Denied my returned that I received as a gift for Christmas. Price of my item was $64.97. Saw him take a guest immediately after me and accepted their return having the same scenario as me. Some consistency with customer service would be nice, read more

The shoe selection is ok but I have issues with both the quality of the items sold here, as well as the service. I purchased a pair of black suede pumps and loved them so much that I decided to wear them to work the next day. Imagine my embarrassment when, several hours into my workday, the shoe begins to fall apart. As soon as I left the office I took them back to the store, receipt in hand. The sales associate (I didn't get her name, but she was a black woman with braids) gave me the feeling that she was suspicious of this transaction. I provided her with my receipt, explained to her what happened, but she just gave me the feeling that she didn't trust me. She examined the receipt like it was the Rosetta Stone or something, and she inspected those shoes at least three different times for wear. At this point, I could tell she was getting ready to hit me with the BS... and she did. After completing her final "inspection" , she tells me in a snide tone "Well, we don't *normally* accept items that have been worn... ". Well guess what, lady? I don't "normally" wear shoes that fall apart WHILE I'M AT WORK... and less than 24-hours after I purchased them. Yet here we are. I completely ignore her remark and keep checking emails on my phone, making it very clear that I'm not leaving this line until I get my money back. After a few seconds, she finally adds, "... but in this case I guess we can make an exception." Like she was doing me a favor or something. Smh. Two things I hate about so-called "customer service" in certain retail stores: when sales associates immediately treat returns with suspicion, as if you're trying to scam or defraud them, or when they act like returns are coming directly from their own paychecks. If an item is deficient, it's the fault of the manufacturer. Period. That's something that store management should take up with the manufacturer. But the customer should not even have to entertain the option of being stuck with a faulty or defective product because a store chooses not to address an inventory defect with the manufacturer. I'm not sure if it was actually store policy, or if the woman really just didn't want to do her job. Either way, word to the wise: if you buy something from here and the item is defective TAKE IT BACK and don't leave the line until the customer service agent (or manager, if you need to escalate the situation) gives you the refund you deserve. I was willing to overlook the issue with the shoes, but I cannot overlook the suspicious way in which I was treated by the sales associate. There are too many other retailers in the area that sell better quality shoes, and I'll be taking my business to them from now on. read more

I have an unusual story. I thought I left my Nordstrom gift card at the store after my purchase. I panicked and called hours later. The manager and cashier were extremely helpful. Bottom line: they verified that I had the card when I left the counter. There was a sizable balance so it would be terrible to lose it. As it is, I found it later in my car. So the story ended well!! My thanks to Daniel and Margie. They were professional and thorough. From now on, I'll pay more attention during my purchases and will put the card in my wallet! read more

I was looking around for some stuff all day and decided to walk in to Nordstrom Rack to see their collection. BUT... it was definitely like walking in to TJ Maxx and having that weird look in your face that says "What just happened here?"... it was so chaotic and things were thrown around so even if they had what I was looking for, I didn't see it or I should say it was Hidden! They do have a decent collection of bags but everything else was Okay. The store is really packed tight, they had showcases from the moment you walk in to the end of the line. read more