DSW has always been my go-to store for shoes. On this occasion I was shopping for a pair of casual…read moredress shoes and found the perfect pair. Service is always great here. The associates greet you immediately when you arrive and let you know they are ready to assist you with your shoe selection. I can always count on finding a great value too!

I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...

Coming here was an experience! They scanned my feet and I learned a lot about how I walk and how…read morenarrow my feet are. Hayley helped me and was so patient while I tried on a bunch of different pairs and figured out my new shoe size. I came in planning to buy one pair of walking shoes but left with two since one of the pairs were on sale. The store was really clean, and they wiped everything down before my scan, which I appreciated. Even though it's about a 30-minute drive for me, I'll definitely be back when I need another pair!

I recently got into running and needed shoes to train in. I got my feet scanned, which was really…read morefast and easy (also free of charge). The employee helping me was really patient and informative. He picked out 3 shoes for me to try on. Which ended fine since I did find shoes I like and have been running in. I tried each shoe on like 3-4 times and didn't feet rushed at all even as more people came in to shop. They give you the Cinderella treatment as far as fitting the shoe to your foot. A couple downsides to this location is that its small. So when I was trying on my shoes I couldn't really jog around like I would want to test them. They also didn't have a lot of selections in the size I need. I couldn't try what a stability shoe felt like. For a store all about getting the right type shoe for feet I think they should have every type available even if its just a sample you can't buy. I would also plan to come here on a weekday instead of weekend. The whole area is hard to find parking and then get out of the parking once you're in. I spent under $200 for my shoes which I kind of expected. I do use them and feel like they are a perfect fit to my feet.

I had a really pleasant experience here on Sunday. I found some items that worked for me but saw…read morethere was a variety of sizing as well as color options. The prices were reasonable but what really stood out was how friendly and kind the team that works here is. Pat was very positive in our brief interaction, and Sarah who helped me at the register was a delight to speak to.

Today I asked an associate to help me zip up a dress and it was too small and she said "not even…read moreclose" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes.

Thank you Katie & Jeremy for their wonderful customer service at the Sports Basement Basement Sale!…read moreThey definitely made everyone's day brighter. My friends and I are so happy with our purchases.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

This business and employees are low ballers and disrespectful with their offers. The customer…read moreservice leaves you feeling like you have been used and mistreated. Beware and stay away from this business, unless you like mistreatment. I will never return there and wish that treatment on anyone. I can't rate less than a 1 even though negative numbers exist!

Total experience was great, as are the shoes. Sadly, they're closed now and the company is pivoting…read moretoward AI. *groan*

Always am able to find something I want when I visit here. I came here to combine the necessity for…read moremy wife to buy shoes with the company being sold (meaning deeper discounts). The stars aligned and the prices were jaw droppingly low from previous purchases I've made here, online, and other outlet locations. The tough part here is having the the colors I want that are on sale and in my shoe size (10.5 - 11). Way too common and leaves a lot of colors that are not anyone's style really. The staff are super helpful and offer to help bring your stuff to the front if you're overloaded with boxes. They even offer to take out boxes for purchases to make carrying them outside easier. Good call! I was able to score a few pairs during this fire sale. Makes me sad to think they're clearing all inventory and wonder about the fate of this particular location even though the news articles mentioned this of 1 of 2 outlet locations staying open while the full price stores in the US close. I really hope this company is able to turn itself around and stick around. I've always really enjoyed how comfortable these are, even if they wear quickly and generate way too much static walking around the mall.

Got me my own Valentine's gift! Actually I was next door at the Van's store getting my bestie a…read moregift card and heard the Gold Nike Air Max 97 OS calling out my name! I'm the first customer in the store and got to take a good look around. Jordan's? Humm... Tried on the gold kicks display in my size and that was it. I've a had a $1 gift card some a SP online purchase, but you cannot use it for store purchases. Whatever, no problem. The sales associate apologized three times. No worries here!

I walked into Shoe Palace looking for a specific pair of sneakers. A young lady working there…read morechecked their system, saw they didn't have my size in stock, and mentioned the Hayward location showed one pair available. When I asked if she could kindly call the Hayward store to verify and ask if they could hold it for me, she flat out said no. I was shocked--the store was practically empty, with about five employees working and only three or four customers total. There was zero reason not to take two minutes to make a quick phone call. I walked out and called the Hayward store myself. Not only did they not have the shoe in stock, but when I asked the employee in Hayward if they normally call other stores to check stock for customers, she said yes, absolutely. I went back inside to speak with the manager and asked why his team refused to make a basic phone call for a customer. His facial expression showed complete indifference. It wasn't until after I brought the issue to his attention and complained that he finally picked up the landline to call around. Customer service here is extremely lacking. Employees seem unmotivated to do the bare minimum, and management only steps up after you call them out. I expect much better effort from a retail team.

A very cool store with top notch customer service and trendy items and some really nice frickin…read morepants. Although I may have looked like an out of place grandpa here it was still a pleasant experience - the way a retail situation aught to be. Things are probably a tad expensive but this is a cool store with very trendy items. I'm not sure if people are already cool when they come or if the clothing is so good it can transform average people to look cool when they wear the stuff off these racks. Its too cool here in fact I think I'm barely young enough to walk into this spot. Oh, well... one last time. Top notch customer service. Friendly greeting upon entering that feels genuine and in the fitting room they call you by name. Its a nice touch to have lots of attention as you would get in the most upscale clothing stores. The clothing is interesting and they carry lots of lifestyle brands that have to do with surf and skate. Pick up anything here and it is awesome. They have these "frickin pants" that are awesome. So frickin modern they will make your head spin. An asymmetrical yoke in what could pass as dress pants. Show some personality at the office. Like I said an overall pleasant experience - this is what every retail situation should be like. If walking into a store were always this pleasant I wouldn't have this history of re-buying all the same stuff I know that fits online over and over again as I normally do.

Really like their Riot Society brand T-shirts. They have cool designs and the shirt itself is high…read morequality, none of those cheap, thin shirts that never seem to fold correctly. Service here was attentive and friendly. I shall return again

Heather was very knowledgeable and focused on ensuring that my needs were met. I'm very happy that…read moreI was pointed in the direction of Sunrise Mountain Sports for finding the proper shoes to address my ongoing plantar fasciitis issues. I'll definitely be back.

Great store with a wide selection of gear and accessories! They have shoes and footwear for…read morerunning, hiking, and other outdoor activities, along with running vests and plenty of other essentials. The ladies working there were very friendly, welcoming, and helpful, making it easy to find what we needed. They do close fairly early on weekdays, so plan your visit accordingly. It's definitely worth checking out!

Landed in Blackhawk Plaza today by happenstance and was excited when I discovered this shop…read more I saw cool brands I recognized and many I did not, but the selection was cool and edgy. Not the place to come if you want generic gym or track garb, but rather athleisure and casual chic. Brands like Birks, Miz Mooz, Adidas, Vans, and a multitude of comfort-forward, cool shoes, sandals, slides, sneakers, and clogs. Thanks to sales associate Billy for helping me find something for my annoyingly high insteps. He's friendly, welcoming, and knowledgeable. I'll be back -- thank you!

Well, my kid called me out on my previous review and asked, "Dad, didn't you buy a pair of Pumas at…read morethat shop you gave a two star review in Blackhawk?" Ouch. My initial review was on a quick first impression (I guess I wasn't that impressed?) I've been back a few times and yes, I've even purchased shoes. Gotta come clean, re-write my review and hand out a few more stars... 4 stars Fun shoes Nice shop Friendly staff