Got me my own Valentine's gift! Actually I was next door at the Van's store getting my bestie a gift card and heard the Gold Nike Air Max 97 OS calling out my name! I'm the first customer in the store and got to take a good look around. Jordan's? Humm... Tried on the gold kicks display in my size and that was it. I've a had a $1 gift card some a SP online purchase, but you cannot use it for store purchases. Whatever, no problem. The sales associate apologized three times. No worries here! read more

Shoe Palace - Happy Valentine's Day to me! - Shoe Stores Near Me - Pleasanton, California

I walked into Shoe Palace looking for a specific pair of sneakers. A young lady working there checked their system, saw they didn't have my size in stock, and mentioned the Hayward location showed one pair available. When I asked if she could kindly call the Hayward store to verify and ask if they could hold it for me, she flat out said no. I was shocked--the store was practically empty, with about five employees working and only three or four customers total. There was zero reason not to take two minutes to make a quick phone call. I walked out and called the Hayward store myself. Not only did they not have the shoe in stock, but when I asked the employee in Hayward if they normally call other stores to check stock for customers, she said yes, absolutely. I went back inside to speak with the manager and asked why his team refused to make a basic phone call for a customer. His facial expression showed complete indifference. It wasn't until after I brought the issue to his attention and complained that he finally picked up the landline to call around. Customer service here is extremely lacking. Employees seem unmotivated to do the bare minimum, and management only steps up after you call them out. I expect much better effort from a retail team. read more

I came here one night with my family one night and it was pretty slow. Nobody greeted us and if they did I couldn't hear them. The music was SO LOUD that I literally couldn't hear anyone speak. Any time we had a question we literally had to scream to get their attention. After a while we asked could he turn it down, he said he "couldn't control it the other guy". His coworker over heard us asked started laughing and singing the song at walked away. It was so unprofessional and rude. Trash selection of shoes, RUDE employees and I will never be back. read more

Shoe Palace - This is the guy that laughed and walked away they had control of the music. - Shoe Stores Near Me - Pleasanton, California

Everything could improve first off the associates were pretty rude but even worse the had the music so loud that we had to literally yell to talk to them and each other. I asked The littler guy to turn it down so we could actually speak he said the other guy had control. He then asked the bigger guy to turn it down. He then laughed and walked past us singing. By far the most unprofessional environment I've been in a while. On top of that the size selection was limited read more

Great selection of Adidas pants-better than the Adidas store. The young woman working there was super friendly and helpful.

Jag was super helpful and helped me pick out a good shoe for work. He was able to find me the right size in good timing and was very friendly. I will be coming back here for more shoes in the future read more

Shoe Palace - Shoe Stores Near Me - Pleasanton, California

Felt like mean, high school girl energy from the 3 young female employees, I walked in, was not greeted and even heard snickering? Also to clarify, it was only me and them in the entire store. Could be overthinking but not an enjoyable shopping experience! Also wasn't provided with any help. I went to the shoe palace in Stoneridge mall. The three girls desperately need customer service training or you will lose more customers. Will be telling my friends and family to never shop here. read more

There was a shoe release today for the Jordan 12 flu games and walked into the store and the front desk lady said they had no pairs while showing another customer a size and when we left she sold some guy 3 pairs this treatment was very unfair read more

came here today everyone rude as Fuc* spent 30 mins 1 person helping and cashiering as well while others standing around at the door, asked twice for 2 different shoes she said we only have 1 in each of those and your holding the shoes so try those. We tried them, they fit & we wanted them, waited and waited for someone to bring out the boxes. Everyone doing nothing. meanwhile someone happen to be returning one of the same shoes and needed the bigger size that we wanted. She then proceeded to go up to my son & say we don't have the matching pair. WTFFFFFFFFF lying bullshit. She said I have random sizes in the back that don't match each other and she proceeded to say I swear to God because she knew I wasn't buying the bullshit & knew the shady bullying shit she tried to tell a 10 year old. She then happen to find the shoes suddenly when you she noticed I wasn't backing down from the lie. You guys check every shoe before selling it. How do you mix expensive shoes up? NOT ONE BUT TWO different shoes. BULLSHIT LIE & change your attitudes while your at it. read more

We came in to browse for possible shoes my husband wanted. Nice we got to the register, the girl who was ringing people up, decided to stop and switch with another coworker so she could stand behind her and text! Yes, we all take breaks but why stand there (IF that were the case) and look tacky, texting on your phone? As others have stated, the customer service needs improvement and hopefully it was just a one off situation that day. read more

Shoe Palace - Shoe Stores Near Me - Pleasanton, California

I hate leaving reviews like this. But when a person comes in and you are at the door. You're there to greet them. And if it's only two of y'all working then the other one should be assisting instead of avoiding ppl who are there to shop.. stood there holding a pair of kicks in my hand waiting for someone to ask me if I needed any help but I'm one of those ppl if I don't get acknowledged I don't care what shoe it is. I'll leave and spend my money somewhere else. I can find a shoe anywhere read more

Quick and easy experience. Came in after a bad experience at Champs and left with my new shoes. Great customer service and the vibes here are immaculate. I will come back here again. read more

Don't even bother with this place of your size 12. The 5 Nikes I wanted didn't go pass size 10!

My experience today was a few things; it was awkward, draining, and pleasant. Where should I start? My daughter and I were just trying to kill time while we waited for the Apple store to address our concerns there. I have been looking for some brown Vans for the longest, however, I did not want to pay full price, so I was looking for a bargain. Low and behold there they were, brown Vans for 20 bucks. I don't know the names, so I will have to address them by nationality as best as I can figure them out. The young Hispanic man who assisted me, it took him a minute to find the other shoe, but he did fine the other shoe. I then ask him to hold the shoes while I go and take care of our Apple concerns, he said sure no problem. So we left on the way to Apple after spending quiet a few minutes there, my daughter said you can leave me and go get your shoes. So I went back there and I saw the shoes in the back of the cash register, and so I asked the other young man who appeared to be Asians, if he could pass me those shoes so I could try them on. So he hands me one shoe. I didn't quite know how to take that, but I took the one shoe and tried it on. He was pleasant enough because he did asked me how did those fit and I told him the one shoe was fine, but I would like to try the other one on as well. He then said oh I didn't know you wanted to try them both on, which I reply, would you like to hold onto the other shoe?, because again I didn't quite know how to take it. My daughter then calls me and said that I need you to come down here to the Apple store, so I asked the Hispanic guy again to hold on to the shoes And my other items until I return. His reply was the same " No problem". And they were there when I return. So the young lady at the cash register who assisted me she went to ring my stuff up and then Asian young man came by the register and pushed some other customer's shoes onto the counter that was already crowded with my items while she's trying to ring up my items. She then informed him there is room on the other side, a free counter. He rudely said my customer is on this side; totally uncalled for. I could tell it frustrated the young lady and I told her just breathe count to 10. ( I counted too!!). And then I told her some people should not work with people or around people, and he clearly appears to be one of these who either needs to be retrained, or needs to seek some other type of employment, where he doesn't have to work with people as much. I when I met back up with my daughter, I asked my daughter about the situation and what she thought about it, but she had a different perspective on it she said I was in my feelings and because people steal so much, maybe he was afraid to give you both shoes. And I told her I could go for that, however, being that, I am considerably older than the majority of the people who came into the store, and when I see a box, come out, the people working there usually hand you the whole box; so that one did not fly very far with me. Like I said, I hope somebody reaches out to assist this young man in his ways of conducting business, because right now he is the reason for the lack of stars. this encounter took place on Sunday, August 20, 2023 just in case the manager or franchise owner reads this and recognize that they have a potential problem; I'm sure I'm not the first or the only one to gather this type of response or behavior from this young man read more

I was in this store the other night and I left my sunglasses and keys in the store. When i called the next day, i spoke to Ronnie and he was so kind and helpful. He let me know that they had my stuff. Thank you for restoring my faith in humanity!! Thank you for hiring good people, Shoe Palace!! read more

Called and spoke with the manager and he put a pair of size 13 shoes on hold for me. I drove from San Jose to Pleasanton within 30 minutes and when I arrived at the store the manager told me that he sold them just before I arrived. Horrible business and even worse employees. Blamed his part time sales associate for the inconvenience this caused me. read more

Worst customer services ever. Trying to return my shoes bought from the Hayward shoe palace two days ago and got denied. Told me that "You wore the shit out of both those shoes bruh" but clearly I only tried them on at the store. Everybody from the Hayward store be trying both shoes on but the staff kept saying that's no way customer were allowed to try both shoes on at the store and accusing me a liar. The shoes were just a little bit more dusty since lots of people tried both shoes on at the store. Staff even gathered more of her coworkers to make fun of me being stupid , and trying to return a pair of 200 dollars shoes thst don't even fit me. Good job whoever manager hired bunch middle school kids to run a store. read more

Shoe Palace - Shoe Stores Near Me - Pleasanton, California

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Really friendly staff and I'm happy with their selection and sizes. I got 2 Jordans here, one for myself and one for my nephew. I also wanted one more but they didn't have my size, but a wonderful staff member (Tran) called other stores for me and had them put it on hold. Very well done! She also takes the time to tell me about sales and/or items that matches with the shoes I purchased. Tran is a wonderful part of your team. read more

Although I did not buy anything because of my Super indecisiveness.... The staff were super friendly and very attentive. I'd definitely would come back if I ever come to a decision!!! read more

walked in the store trying to start a conversation about shoes with a pretty girl she said nothing so I just asked for a size 10 she said yes we got it I go to the front to pay the guy or boy in the front counter was talking to the girl who btw was all the way across the store after he was done while I stood in front of him for minutes he told me they actually dont have a 10 had a 9.5 I said ok any 10.5 or even 11 ? he said he'll check literally continued his conversation pretty sure they didn't check after what seemed like 10mins I had to ask him again like ? he said just shook his head as if I told you so.. then why did you have me stand there for so long ?? unprofessional young punks I like there selections of shoes but staff is garbage at this location read more

Where can I start? The super team that shoepalace is building is looking unbeatable. Starting from secret inside agent, waziri, the mastermind, he has been able to recruit two prospects. The first, abogul or as he calls himself the wind, is smooth, fast, and an absolute baller. If he doesn't help u buy some cuffed cargos, he'll make u a Peet's coffee barista drink, class guy. The second prospect, I have one word, WOW!! The boy from Pleasanton has a one-of-a-kind aura, I heard he was bred in a Russian lab in an attempt to create a mog, instead they created a sales associate monster. When I walked in he greeted me with no pants on, but I felt warm and comfortable. I then asked for a size 15 and he said he didn't have it, but the front three or as they call themselves "wess" , rushed into footlocker and with a cross from the wind, waziri with the touch OH MY DAYS WAZIRI WITH THE BICYCLE, CROSSBAR!!, NOO, WAIT?, I CANT BELIVE IT THE LITTLE BOY FROM PLEASANTON HITS IT WITH HIS CHOLE WOWWW. SHOEPALACE FINALLY WINS EL CLASSICO AFTER THE CHAVES AMIN DYNASTY. THE ERA HAS COME TO AN END. The front three then came in with a size 15 REEBOX 4's, waziri looked at me and said here u go hooper hooper, the wind handed me a pair of matching cuffed cargos, and the boy made in the lab duke dennis laughed. This trio is unstoppable that's all I have to say. If another superstar were to join it would be unstoppable. Fabrizio expects a big move by the end of December but who will it be. Will there be another footlocker traitor? Who knows. read more

Went to the Pleasanton location in the Mall. My son was looking at a pair of Nike when we ask one of the sales associates to bring out a size 10 they brought out 1 shoe! When I questioned why only 1 shoe they told me that all the stores do this now I said no that is not true she then said it's there store policy since people were stealing the shoes. I told her that I felt insulted by that comment plus if I am going to pay $200 for a pair of sneakers we want to try on both of them! Very strange place they are horrible at customer service too worried about theft than selling you a pair of sneakers! It's very sad, will never shop there again buyer beware. read more

The people who work here needs to learn what "customer service" really mean. I just went today and was disgraced by how they treated me. They are literally what you would call "JERKS". I think shoepalace should hire well mannered people in their stores because this will just make you not want to visit and buy from them anylonger. read more

Yo the customer service from the black guy was awesome but the manager which was the Mexican guy who said he was the manager horrible try to keep my change not only that I was missing five dollars next time I'll be better off going to a different shoe palace thanks but no thanks and my shoes was display and they charge full price read more

This shoe palace is my family's favorite place to buy shoes, we shop here pretty often My husband has a sneakers addiction so he makes sure to go every week! They have a wide variety of shoes so it works out great for my picky teenagers. The staff is super friendly, Andre always had a good attitude and is very attentive to customers, he has so much patience for my husband and knows what type of style he likes . Rolando is always willing to help us and makes our shopping experience a great one by making sure we find what we are looking for. Lastly the manager Michael does a great job by leading a friendly team and also getting to know his customers, since we go there so much he usually knows what we are getting that day. I appreciate the great customer service and patience that they have and will continue to be a customer. read more

I started by looking for these shoes at the store, no luck. So I went to order them online and it was the worst customer service experience of my life. I ordered the shoes and the sent me an email that said I had to verify my order. So I did. And then they sent me a email telling me my order is now shipped. Shortly after that they refunded my money. I tried to get a hold of customer service and they hung up on me numerous times once I actually got past a few rings I got sent to voicemail a few times. I also sent a few emails and have still heard nothing back. It's been about a month. And all I wanted was the shoes I ordered. This is terrible customer service I was told by an employee from this store to order it online and I don't think I ever want to waste my time going to this store or ordering online with this company again. read more

Best selection in this area. This is the best place to go if your into shoe. Better than foot locker and all the other sport shoe places in the Bay Area. read more

I recently visited the store and did like the selection of shoes, but the service was underwhelming. There was about six employees at the time I visited, and only three were really helping everyone out, even though it was pretty busy. I was looking for a pair towards the back of the store where it was the most crowded, and went to one employee towards the front of the store to ask if he could help me, to which he replied "I gotta stay up here," which simply means "no, go figure it out." I'm hoping maybe cause it was the holiday rush, and with everybody trying to buy shoes, it was tough for them to handle. But then again, why have multiple employees working with only a couple doing all the work? The whole process of buying a pair took about 30 min, which in my opinion, it way too long. read more

Went looking for matching shoes for my daughter and I first place we stopped was foot locker, two people at the register talking not one other customer in the store and neither asked if needed any help so I left and went to shoe palace which was a much busier store but was greeted as soon as I walked in and I had 2 employees offer to help me and for that reason I spent far more than intended but their customer service deserved my business and my money I will surely be back. Nice going team shoe palace keep it up! read more

My experience at Shoe Palace was the most pleasant experience I ever had at any of the sneaker stores at Stoneridge Mall (Footlocker, Champs, and Finsihline (when it was still here) ) Kirby was the employee who helped me, he was very knowledgeable about the pair of shoes I was looking at. He was friendly and had great costumer service. I really like the layout of store compared to Footlocker and Champs, they have the shoes separated by brands (unlike the other stores, which I find very cluttered and hard to look at). Shoe Palace will definitely be my go to spot for kicks!! read more

Very bad service. Manager is rude and condescending. Store is not professionally ran. When you purchase shoes, they put them in the floor and you line up. When it's time to pay, they ask for the size you are paying then when the box is opened it may not be yours. That's exactly what happened, they start looking for it. In the mean time, he gets the next customer. I waited 45 minutes just to pay for 2 pairs of shoes. Then manager gets very rude. No compensation or apologies! I will never go back there again and will let friends and family know of my experience. read more

I came In to buy a hat from this place when I went to go pay for the hat I handed the guy a 100 dollar bill he tells me that I cannot use my bill because it is not up to date that he can only accept bills from 2016 forward I didn't know that money had a expiration day. His name was Joey I believe all I know his name started with a j and I will definitely will not be coming back and contacting there headquarters. If I could give this anything lower than one star I would. If the guys didn't wanna do the math even tho the computer does it for him he should had just told me or made another excuse I believe this people should be re train for fired for lying to the costumer. read more