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    Macy's Backstage

    3.0 (3 reviews)
    Closed 10:00 am - 8:00 pm

    Macy's Backstage Photos

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    2 months ago

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    2 months ago

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    4 years ago

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    Ask the Community - Macy's Backstage

    Windsor

    Windsor

    2.5
    (84 reviews)
    0.1 mi
    $$

    I came to this store with my daughter to find her homecoming dress, and our experience was quite…read moredisappointing from the moment we walked in. No one greeted us or acknowledged our presence, which immediately set an unwelcoming tone. After browsing for a bit, my daughter found several dresses she wanted to try on. When we approached the fitting room, the associate there was in a deep conversation with someone and didn't acknowledge us at all. I waited for a moment, expecting at least a quick "I'll be right with you," but that never happened. I simply needed to know how many items we were allowed to bring into the fitting room, yet I was completely ignored. I ended up asking the cashier, who also seemed disinterested and unmotivated. She eventually answered my question, but the overall attitude from the staff felt indifferent and unprofessional. Customer service should always start with something as simple as acknowledging customers when they enter the store. A friendly greeting or offer to help can make a huge difference, especially for families shopping for special occasions like homecoming. Unfortunately, the lack of attention and basic courtesy really affected our experience. I hope management takes this feedback seriously and provides additional training to the staff--acknowledging people and showing a little enthusiasm is part of good customer service, and it goes a long way.

    I came here looking for a formal long dress to wear to attend an upcoming wedding in November…read more.. The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.

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    Windsor
    Windsor
    Windsor

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    Francesca's Collections

    Francesca's Collections

    3.4
    (43 reviews)
    0.1 mi
    $$$

    I love Francesca's and have been a frequent shopper here for several years! The workers never fail…read moreto welcome me into the store. They have the best quality for clothing and I love their dresses and rompers. They have lots of jewelry and cute little knickknacks for brides and bridal parties. I am so sad to hear that they're closing all the stores down!

    Similar to what some of the other reviews called out here: BEWARE OF THEIR IMPOSED RETURN POLICY…read more They refused to accept my return, claiming that the in-store return policy for online purchases is different from what is stated on the website and is just limited to 21 days. I escalated and was met with the same incompetency from the manager on the phone. First, I patiently kept asking for them to point me to where I missed this on their policies document published online. But both the associate and manager literally said to me "it is not written anywhere (not online or on their store copy of the policy) and it can be confusing but that is the rule". ????? how is that applicable then ????? Upon asking for the manager's name and mentioning I will be escalating further, they magically appeared with a "third party" method to refund me. The process took about 45 minutes which I think was prolonged intentionally. What frustrated me the most was that I approached the situation by apologizing for what I thought was my mistake and was met with an attitude / made felt like I am a burden. Done shopping at Francesca's after this.

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    Francesca's Collections
    Francesca's Collections
    Francesca's Collections

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    Macy's Backstage - shoes - Updated June 2026

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