First time visiting garage and man was it an experience! Ambiance was amazing as soon as I came in…read more I was looking at reviews prior to writing mine and I believe a gentleman named Antonio said their playlist is "fire" and boy, was he right! I initially came in to shop for my niece since her birthday is coming up and the staff was welcoming and answered all my questions. I want to give a shoutout to the manager Katelynn as well, she was the best! This crazy customer came in demanding to speak to a manager immediately over some issue she had. Katelynn handled it with great professionalism and poise. This was my first time here but definitely won't be my last!

Online review ! DO NOT BUY FROM THEM ! I ordered my…read moremerchandise online as we do not have a store here in Vegas. I received someone else's shipment and when I explained to the service rep she said to just go submit a claim with your bank. They kept trying to tell me that I received everything and that there is nothing they could do for me. I tried to explain that they did send me the packages but not ALL items were there. Not helpful and now I'm out $200.

Not sure why there are so low ratings in Yelp…read more I do not come often but every time the store was ok. This time I was looking for a hair curling tool and there were a lot of them! Great prices for value too.

I came to browse, didn't end up getting anything. There were some nice dresses, but I didn't end…read moreup buying any. The store is fine. There are some great journals at this store with reasonable price. Service is fine.

Associate was friendly and professional. They had a variety of clothes and sizes and the staff were…read morehelpful.

This is such a cute shop in downtown Pleasanton. They have a good variety and selection of gifts. I…read moreloved the specific Bay Area trinkets. Always a good place to stop by if you're in the area.

I had an excellent experience at Victoria Therapy Stores, thanks to Victoria. She is extremely…read moreprofessional, knowledgeable, and genuinely attentive to her customers. Victoria took the time to listen to my needs, explained everything clearly, and helped me choose the right products without any pressure Her calm, friendly approach made the entire experience comfortable and trustworthy. You can tell she truly cares about her work and about helping people, not just making a sale. The store is well-organized and welcoming, and the service really stands out because of her. Highly recommend this place, especially if you have the chance to work with Victoria

I came here looking for a formal long dress to wear to attend an upcoming wedding in November…read more.. The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.

I came to this store with my daughter to find her homecoming dress, and our experience was quite…read moredisappointing from the moment we walked in. No one greeted us or acknowledged our presence, which immediately set an unwelcoming tone. After browsing for a bit, my daughter found several dresses she wanted to try on. When we approached the fitting room, the associate there was in a deep conversation with someone and didn't acknowledge us at all. I waited for a moment, expecting at least a quick "I'll be right with you," but that never happened. I simply needed to know how many items we were allowed to bring into the fitting room, yet I was completely ignored. I ended up asking the cashier, who also seemed disinterested and unmotivated. She eventually answered my question, but the overall attitude from the staff felt indifferent and unprofessional. Customer service should always start with something as simple as acknowledging customers when they enter the store. A friendly greeting or offer to help can make a huge difference, especially for families shopping for special occasions like homecoming. Unfortunately, the lack of attention and basic courtesy really affected our experience. I hope management takes this feedback seriously and provides additional training to the staff--acknowledging people and showing a little enthusiasm is part of good customer service, and it goes a long way.

I love Francesca's and have been a frequent shopper here for several years! The workers never fail…read moreto welcome me into the store. They have the best quality for clothing and I love their dresses and rompers. They have lots of jewelry and cute little knickknacks for brides and bridal parties. I am so sad to hear that they're closing all the stores down!

Similar to what some of the other reviews called out here: BEWARE OF THEIR IMPOSED RETURN POLICY…read more They refused to accept my return, claiming that the in-store return policy for online purchases is different from what is stated on the website and is just limited to 21 days. I escalated and was met with the same incompetency from the manager on the phone. First, I patiently kept asking for them to point me to where I missed this on their policies document published online. But both the associate and manager literally said to me "it is not written anywhere (not online or on their store copy of the policy) and it can be confusing but that is the rule". ????? how is that applicable then ????? Upon asking for the manager's name and mentioning I will be escalating further, they magically appeared with a "third party" method to refund me. The process took about 45 minutes which I think was prolonged intentionally. What frustrated me the most was that I approached the situation by apologizing for what I thought was my mistake and was met with an attitude / made felt like I am a burden. Done shopping at Francesca's after this.

Came in-person to check out the new League of Legends K/DA collection and it did not disappoint!…read moreAlthough it was all in women sizing and cropped, Ronnie was super helpful in placing an order for me to access their larger sizes available online. They were also patient in grabbing the clothes on the high hangers that even I can't reach just so I could feel the designs and compare sizing. Also got the perk of a BOGO 50% off deal which beat the BOGO 30% being offered online. I picked up a few Hello Kitty Lunar New Year Bitty Pop figurines at the cash register. Sometimes I prefer shopping online since I'm overwhelmed by all the pop culture brands available and different promos going on, but it's friendly interactions like this that make coming in-person worth it

One of my favorites stores to shop at. Love everything in here! I recently introduced my mom-in-law…read morethis store and she ended up loving it too. I finally got my hands on the new Mandalorian and Grogu merch. I got a Grogu themed jersey and shirt. As always, great customer service.

I had a really pleasant experience here on Sunday. I found some items that worked for me but saw…read morethere was a variety of sizing as well as color options. The prices were reasonable but what really stood out was how friendly and kind the team that works here is. Pat was very positive in our brief interaction, and Sarah who helped me at the register was a delight to speak to.

Today I asked an associate to help me zip up a dress and it was too small and she said "not even…read moreclose" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes.

Karina and Joseph are really helpful that makes the in store experience great - hence 5** . Some of…read morethe staffs are not that pleasant though and it doesn't seem they care. Hopefully it will get better

Very disappointed with my experience at Zara. I purchased shoes, shorts, and pants, and honestly…read morethe quality was far below expectations. The shoes were extremely uncomfortable and actually hurt my feet after wearing them for a short time. The clothing material also felt cheap and poorly made. When I went back to return the items, the manager was incredibly rude and unprofessional. Instead of helping or listening to my concerns, they refused to accept the return and treated me with a disrespectful attitude. Customer service should never make customers feel unwelcome or ignored. For the prices Zara charges, I expected much better quality and professionalism. Unfortunately, this experience completely changed my opinion about the brand.

Great selection and prices. Always rotating inventory. Coach drop was great. Clean store.read more

Always very customer focused even despite how busy they can get!…read moreAlways...helpful, friendly, and kind!