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    J Jill

    3.4 (11 reviews)
    Closed 11:00 am - 6:00 pm

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    2 years ago

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    5 years ago

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    4 years ago

    Love this shop the ladies working there are very nice and will work with you when you need to return or exchange an item.

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    9 years ago

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    7 years ago

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    Footwear etc. - Footwear etc. Walnut Creek Store Front

    Footwear etc.

    4.7(55 reviews)
    1.8 mi

    Footwear etc. doesn't have a big storefront in Walnut Creek, but it has fantastic service. I…read morestarted going here about five years ago and wished I'd been coming here much sooner They take their time with customers. They work hard to ensure good fit. And it's worth the wait. I've never had more comfortable shoes out of the box ever. Friendly & competent. Couldn't ask for more than that. Highly recommend.

    What a great sales lady. Her name is "Bri"! When you go there ask for her. She goes above and…read morebeyond! I found a pair of shoes online from Footwear etc. I wanted to be sure (1) store was legitimate (2) shoes were new in org box (3) the actually had them in my size. So I called the Walnut Creek Store! Bri answered the phone. She's wonderful! Took the time to find out what I wanted and since I wasn't in the computer system, she explained, in a very nice way, that I'd need to come down to store. So I did. So glad I did! She again, took the time to call each of the stores that had the last pairs (2 pairs) to make sure they were available. Imputed me in the system. Gave me "free" shipping. And was so professional, kind, and curious, I was very impressed. This was on one of the busiest days (Mother's Day) and store was full of customers. I looked around and loved their selection of shoes. I'll definitely be back to shop there next time I'm in the market for some new shoes. Thank you Bri. And thank you Footwear etc.

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    Footwear etc. - Footwear etc. Walnut Creek Register

    Footwear etc. Walnut Creek Register

    Footwear etc. - Footwear etc. Walnut Creek Toeby Foot Scanner

    Footwear etc. Walnut Creek Toeby Foot Scanner

    Footwear etc. - Footwear etc. Walnut Creek Fitting Zone

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    Footwear etc. Walnut Creek Fitting Zone

    Road Runner Sports - 1/2 Marathon done!  Thankfully I finished before I died.

    Road Runner Sports

    4.1(519 reviews)
    5.1 mi
    $$

    I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

    My partner needed custom orthotics, and the first place that I thought of was roadrunner sports in…read moreConcord. When the kids were running track and field, we would visit this location to get their training shoes. They always had the best selection. This evening, we arrived 10 minutes before closing time. We knew that it was cutting it close to closing time, but we called ahead to find out if it was OK and they said it was. We walked in and the store was very clean and organized. My partner got a pair of custom orthotics and they'll test them out for 90 days to see if they fit right. Customer service was exceptional tonight.

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    Road Runner Sports - Foot feet ankle arch

    Foot feet ankle arch

    Road Runner Sports
    Road Runner Sports

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    Bottom Bunk - This are the shoes I purchased and how they looked in store pick up.

    Bottom Bunk

    1.0(2 reviews)
    0.4 mi

    Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

    I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

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    Bottom Bunk - This is the original receipt

    This is the original receipt

    Bottom Bunk - This is the manager of the Walnut Creek Store

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    This is the manager of the Walnut Creek Store

    J Jill - womenscloth - Updated May 2026

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