What a great sales lady. Her name is "Bri"! When you go there ask for her. She goes above and…read morebeyond! I found a pair of shoes online from Footwear etc. I wanted to be sure (1) store was legitimate (2) shoes were new in org box (3) the actually had them in my size. So I called the Walnut Creek Store! Bri answered the phone. She's wonderful! Took the time to find out what I wanted and since I wasn't in the computer system, she explained, in a very nice way, that I'd need to come down to store. So I did. So glad I did! She again, took the time to call each of the stores that had the last pairs (2 pairs) to make sure they were available. Imputed me in the system. Gave me "free" shipping. And was so professional, kind, and curious, I was very impressed. This was on one of the busiest days (Mother's Day) and store was full of customers. I looked around and loved their selection of shoes. I'll definitely be back to shop there next time I'm in the market for some new shoes. Thank you Bri. And thank you Footwear etc.

I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

I bring all my shoes (new and old) to Orinda Shoe Repair for routine maintenance and repair - I…read morehighly recommend them as they do a great job and are reasonably priced. They have extended and revitalized the life of older, expensive Italian boots and shoes that I 're-discovered' in the back of my closet, making them appear brand new, current and remain super comfortable. I've also brought in new high-end shoes I've purchased for repair or taps. Overall, forget buying disposable fast fashion by extending the life of your quality shoe investment for years and decades to come. It's the sustainable thing to do!

Orinda shoes is the best of the best! I've brought in many of my beloved and not so gently worn…read moreshoes and they have always been able to make each pair look like new again. I've also bought a pair of high-end designer pumps from their shoe store in the back and it was one of the best purchases I've ever made. I'm so happy I found this place!

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.

I love this store! Service is great! The selection of items is perfect- they always have what I…read moreneed. Even if they did not have it, the shipping is amazingly fast! Rothy's are worth every penny and you can use them for a very long time! This store also recycles your older ones when you are ready. Amazing people, service and love the store!

My husband and I stopped in on a busy holiday weekend for me to make an online exchange for…read moredifferent sizes and for my husband to try on some shoes. Seeing that there was already a large group trying on shoes that both of the employees were helping, I was expecting to have to wait awhile to be helped which was fine (especially since I had 4 pairs to exchange and knew that would take some time). However we were only browsing for a few minutes when Carisa, one of the store leaders, paused to welcome us in and asked if there was anything we needed. I explained the exchanges I was looking to do, and she quickly grabbed me what they had in store for me to try and similar styles for what they didn't have an exact match of. After helping me, she noticed my husband had a pair in hand and offered to grab him sizes as well. She gave us advice on sizing and checked in multiple times while still assisting the other employee with the large group. While my Husband was trying on his shoes, Carisa rang up my exchanges (which included ordering multiple pairs that were only online) and made everything so seamless. She was so kind and helpful, and we left with 2 more pairs than we were expecting to. We will definitely be returning to this location!

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS

I returned a pair of shoes I bought on line today because they had a two toned upper, part of which…read morewas chocolate brown, which contrasted significantly from the rest of the light brown remainder of the shoe and not at all like the images online. Instead of acknowledging that the photo isn't anything close to what I was sent, one of the staff (who seemed to be in charge) gave me some b.s. that the picture was accurate but that on some shoes the leather takes the dye differently. She took no responsibility for the discrepancy. Fact is I had previously purchased the same shoe from Macy's and had the same issue with the two toned upper. Before I returned the shoes to Macys, I had called Clark's customer service to see why the Clark's shoes I bought from Macy's had this issue. I was assured that this was a Macys problem and that if I ordered them from Clark's directly, they would look just like the picture. I have been buying Clark's shoes for 40 years....I like their shoes....but the people I dealt with on this transaction were incredibly lame, both I the customer service ice department and in the Pleasanton Store. they are doing

What a great store. The selection of shoes was fabulous. The two staff members that worked with…read moreme were attentive and very helpful. I look forward to going there again.