Footwear etc. doesn't have a big storefront in Walnut Creek, but it has fantastic service. I…read morestarted going here about five years ago and wished I'd been coming here much sooner They take their time with customers. They work hard to ensure good fit. And it's worth the wait. I've never had more comfortable shoes out of the box ever. Friendly & competent. Couldn't ask for more than that. Highly recommend.

I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

you gotta always check out the elite shoes at the mall, and Shoe Palace was really on ambiance with…read morethe upcoming Valentine's Day. they are welcoming and you got options with clothing, sweaters and shoe accessories too

I will never be going back! Frank the "store manager" was so rude! Didn't help with anything and…read morejust stood there on his phone while his employees were busy with the customers. I stood there for an hour before I received any help. Horrible experience and a waste of time!

I am over the moon with the service I received today!! Vic and Wil both greeted me with a warm…read morehello upon my arrival. Both of them were kind, respectful, and helped me find the right shoes for my son. I had ordered shoes online in a specific color but they were too small so I had to exchange them. While they didn't have the color I wanted they helped me find another shoe to replace them. Another thing, I didn't have a receipt because I had lost my email... instead of being annoyed they had poise and were just so peaceful with the whole transaction, imputing the right information, etc. I wanted to add that while Vic and Will were helping me they were simultaneously greeting/helping other customers, most of the customers didn't return the kindness. The store was really clean and well organized!! The only thing I would suggest are carrying more Adidas Ultraboost, most of us wear them in our hou

Lost my Miniso bag WITH STUFF INSIDE and said they didn't see it btw there was a lot of employees…read moretoo that we'd be watching,my mom already called they wouldn't view the cameras. I have pic of what I got this is so stupid too.

I am very disappointed with the way this issue was handled. These defective boots should have been…read morereplaced, yet they were instead sent for repair. They just came back from Red Wing in Concord, and the outcome is unacceptable. The visible residue all around the boots is excess glue used to piece them back together, leaving them in worse condition than before. How is it possible that they felt it was acceptable to hand these back to me in this condition? This is not the quality I expect from Red Wing.

Every time I go here to get boots for work, I'm greeted as soon as I walk in and they go above and…read morebeyond to make sure I get the boots I need and that they are comfortable. If they don't have them in stock, they'll order them for you

Amazing customer service, and the sweetest ladies work here - they are always attentive, friendly,…read moreand incredibly helpful. Solemate offers a great selection of trendy clothing and shoes for young adults, including Valley Dreams apparel, adorable keychains, and Nike shoes. It's a fun boutique with stylish finds and a welcoming atmosphere.

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

The customer service is the WORST!! The store is poorly managed. The layout and racks are crowded.read more