you gotta always check out the elite shoes at the mall, and Shoe Palace was really on ambiance with the upcoming Valentine's Day. they are welcoming and you got options with clothing, sweaters and shoe accessories too read more

Shoe Palace - valentines? - Shoe Stores Near Me - Concord, California

See all

I will never be going back! Frank the "store manager" was so rude! Didn't help with anything and just stood there on his phone while his employees were busy with the customers. I stood there for an hour before I received any help. Horrible experience and a waste of time! read more

From the moment I walked in, I could feel his eyes on me. This one worker was staring so directly that the discomfort hit me before I even took a full step inside. I honestly thought he was coming over to help, but he wasn't he was helping everyone but me. Meanwhile the other workers kept wandering into the back like they had zero intention of helping anyone. Every time I moved to another aisle, I could feel him watching. Not casually glancing staring, like he was tracking every step I took. It was unsettling, almost eerie, like I couldn't even breathe without knowing he was looking straight at me. He was tall, curly brunette hair, brown eyes and the way he kept staring turned what should've been a simple visit into a moment that felt heavy and uncomfortable. read more

Wanted to call and speak with someone so I can exchange boots I got as gift, but nobody answered the phone no matter how many times I attempted! Then just hung up on me. Now I feel I have to drive in just to see my options which may not guarantee what I need vs. calling ahead and saving a trip potentially. Ridiculous ! Any management on site?? read more

Customer service is very poor. Employees spend more time talking amongst themselves than assisting customers.

I was in need of some new Nike shoes and decided to come stop by shoe Palace since I was in the mall and they had a decent amount of shoe selection they could have had more but I was able to find some Nike Air maxes that I liked. Customer service was excellent here once I walked in I was greeted and was asked if I need any help. Would be nice if the shoes weren't costing an arm and a leg but it's understandable good pairs of shoes are going to cost a pretty penny. read more

Shoe Palace - Shoes - Shoe Stores Near Me - Concord, California

See all

If there was a option for 0 stars I would chose that. Customer service is HORRIBLE!!!! Staff is standing around talking and pretending they don't see customers. Had to yell to get someone to notice me!!! Never going back again. read more

Overpriced and limited selection. The prices were ok. The service was alright. I brought a few kids in to get some shoes, they didn't have everything we needed. Took a while to get help read more

I found a cool fit that I liked but the pants were a little dirty in my size, I asked if they offered a discount for these situations even 5% off, and they said no, So I asked what the return policy is, and they said I could only get a full refund if I return it in new condition. Sooooo be very careful what you buy here. It could be damaged or dirty and then you will not be able to return it. Most retail stores have a policy that includes a 5-10% discount on damaged items and that would make it final sale. No returns on discounted items. This is the smartest way to run business. Run business the way you may, every business is different in a way, but I think anyone could agree that one idea is much smarter than the other. The cashier was even funny enough to suggest me buying a tide to go pen to fix the dirty clothes lol gross. It's supposed to be new, read more

This shop is definitely falling way short of their stated mission to give customers the " ultimate experience"; in fact, they're putting customers at risk and no one seems to think anything of it. During my visit, several employees had masks down, were not physically distancing, and were actually messing around the aisles while the store was busy and filled with customers. I almost got hit by a pen that one of them threw as what seemed like a flirtation with another employee. The gal that helped me with my shoes was great, and I ended up purchasing because of a good sale price. When I reached the register, one young man who was standing just about 2 feet away, (no plexiglass at the registers), had his mask down around his chin. I had noticed earlier that he spent most of the time during my visit without properly wearing the mask. I asked him if he would please wear his mask correctly while I was near. You would have thought I slayed his best friend the way he looked at me and talked to me after that. I asked for the store manager and was told there wasn't one there, so I asked for his/her contact info. I was given a bogus name and number, (by the non-masked young man). Luckily I'm pretty handy with such things and will be pursuing this further through corporate. Just be careful with yourself since this store doesn't seem to have a handle on how to handle CDC guidelines for covid19. Update 11/12 Darryl the DM called me today, apologized for his crew, and took 100% responsibility for my experience yesterday. He says he viewed video footage and affirmed my story. He also confirmed that there is always some management on premises, that he has already updated management on proper masking, and will follow-up with a formal reprimand and more training for the misguided young man. I have loads of respect for a corporate office that is proactive for customers; hence the stars upgrade. read more

Need to hire people who are willing to put in work in there at least acknowledge the customers . Employees are just standing there while there's a waiting time to get help so frustrating! I give it a 0 on worst customer service the vibe was so off as well not coming back read more

My wife isn't fit the shoes that I asked a manager to exchange it or refund. He said doesn't accept that. What the f. He have no respect for the customer as I. He is f stink attitude to us. I would never buy this ever again. I can't believe that my new shoes is waste. read more

Wonderful staff at store #1014 in n Concord CA! Salute to Jasmine for having an awesome staff! The only suggestion I have would be that the closing time be updated on the net. I live in the mountains, (which is hours away), and drove 2 hours to get my shoes. The only place that had them on sale was shoe palace in Vacaville, but they didn't have my correct size. They called the Concord store and spoke to JESSICA, who put the shoes up for me. Traffic was so bad on the way there though, that I got to the store just as they were closing. Jasmine made sure I got in the door, and I got to buy the shoes I wanted. She was very understanding and had compassion for me because the mall was closed, and some stores blocked me from getting to the store. Thanks to JASMINE, and JESSICA,I will have a nice pair of comfortable shoes to work in(I'm a nurse so this is important), and also a stress free ride back home. They deserves a raise. The remaining staff there were also very kind and helpful. ADRI too, she was so attentive. She absolutely rocks! The whole staff deserves a raise. Next time you want a good pair of shoes and good customer service to go along with it, hit them up! Talk to JASMINE, tell her I sent you! Thanks again ladies, and the gentleman at the Vacaville store. GOD BLESS YOU ALL! read more

Every time I go into this shoe palace the staff is super rude and judgmental . If you buy anything that is not considered good shoes or clothes they laugh and give you looks . I always feel uncomfortable going in this store which sucks because I'm a huge sneaker head . read more

Shout out to the store manager. Very honest about sneaker drop raffles and process of unpicked up pairs. Staff greets and thanks customers which is a breath of fresh air when it comes to most sneaker store hospitality. read more

I went in here looking for some shoes for my son. I walked in there was 2 sales people on the floor. And I was the only one in the store ! Not like they were busy. I wasn't greeted or even acknowledged that I was even in the store. Not once did they ask if I needed a size. Until I asked and of course they didn't have it. I wanted to purchase a few clothing items,but with this horrible customer service I don't want spend my money here. I think management really needs to train their people better. These kids know nothing about customer service and just want get paid to stand and look high and smell like weed. read more

"Wow a review that has more than one star!" I know the other reviews have ripped this place a totally new one. And to be honest....some of what my fellow Yelpers have said is in fact true....but why still my three stars? Because I accomplished my mission. I came in, and had my target locked and took out my target....or in this case, took out in a bag so I can put them in safe keeping till my birthday festivities. Here is my "Short" review of the Shoe Palace. 4/8/16 I like to pre plan my outfits, especially for special events, birthdays or even just turning up with my friends. So what better accessory to make you feel good when stepping out looking fly on a great day or night "SHOES" Men love them, Women love them sometimes way more....Anywho, I had my sites set on a pair of Nike AirMaxx 90's (google them) Regular AirMaxx or Air Jordan 1's. Which ever shoe captured my attention and my wallet would win this battle....the Jordan's obviously won (See my pic) The place is very well put together, as a dj, the instore music selection was on point and it took my attention away from not being asked if I needed help for like the minuets I stood around looking at shoes "No Bueno" the workers all seemes as of they didn't want to be there....no smiles and looked very annoyed. Well workers, tax season is still here and people want to still look fly soooooo....have a coke (The Soda Folkz) and a smile and don't keep people waiting who want to spend some money. I had to take my shoe to the counter and a finally friendly smiling associate helped me and actually engaged in small talk with me, she kinda lightened the mood and made me feel a little better about spending my money. Will I be back? Yes if the prices are competitive, do I hope they smile more and be nicer? Absolutely! Because I feel sneaker store employees should be the coolest people ever and up with the trends, not stand offish and.... unapproachable. In conclusion, Shoe Place had what I wanted and I went home happy. I would say check them out as they have great deals going on right now, don't let the..."Employees" detour you from having the shoe of your dreams. But, as always Yelp your own experience! (Sorry, lied about my Review being short..) read more

Shoe Palace - Jordan 1 Mid on sale $89.99 satisfied! - Shoe Stores Near Me - Concord, California

Went here the other day to return a pair of shoes I bought about a month prior. I missed the return date by a couple weeks but was requesting store credit or a gift card. No one really knew how to do that I guess which was weird but once the manager got back in store she assisted me and was nice. I was running short on time after that so had to come back later in the day to try and find other shoes to purchase with my credit. I walked in and was greeted by Kishay who was nothing but amazing. Best customer service I've had in a long time, even after asking for about 5 different pairs of shoes in my size and making her run around. My experience earlier in the day was questionable but she more then made up for my extra trip. Thank you again Kishay! You alone deserve 5 stars and a promotion. read more

Jazmin the store manager is wonderful and helpful. I drive from Sacramento to see here

Very rude and disrespectful manager. Came to get an half size bigger for an all leather white air max i bought the day before. I wore the shoes for like 10 minutes inside my house trying to get used to them, but they were too tight so i had to come to the store in concord to ask for half size bigger. They didn't have it and the manager didn't want to refund me saying that because i wore the shoes and showing me marks on the leather. I don't know how a manager in a shoe store don't know that leather will have marks even if made 3 steps with the shoes on, especially when they are too tight. Thats leather!! The interaction with the manager was very uncomfortable, made me feel like im lying or trying to steal something. I WILL NEVER GO TO THIS STORE AGAIN. Very bad costumer service. read more

I wanted to take the time to applaud the leadership skills of the supervisor or lead who was working on Sunday, 9/2 around 12noon. The one who called her staff member "illiterate" because she accidentally jammed a stapler then told the same staff member "you don't know s**t". The one who kept calling another staff member Destiny when your name tag and necklace she was wearing around her neck clearly said Desiree. And lastly, the one who told a customer to "f**k off" as he was walking away from the register after purchasing shoes. You have exquisite leadership skills and you have a bright future ahead of you! read more

Called to see if they had the Jordan 6 Rings(Concord). My has son been asking for and they said they had them in stock. I got to the store and the girl plays stupid and says they make those shoes in white !! Lol what a joke!!!! I went to the store in Emeryville they put them on hold for me. This store likes to play games!! Beware guys don't waste your time at this store !!! read more

Ghetto ass customer service. 1) I wanted to try on a shoe and the employee told me it's the same as the other one I tried on 2) I got passed up to another employee when I asked for help 3) kept me waiting while he talked on the phone for 10 mins when I was ready to pay Been here twice, same experience. Shoes ended up fitting me too big now I can't return them. read more

If I could award zero stars, I would. They are way too pushy on sales considering their horrible non-existent return policy. That's right, exchange only. When my boyfriend wanted to exchange a pair of shoes, they didn't have his size and told us they would call within 7 days when the shoes arrived at this location. 2 weeks passed by and still no phone call. So here we are, out $120 and still no shoes. We walked in there for the third time, one employee was helping a customer, the second was flirting with a girl, and the third looked me up and down and asked how she could help in a far from welcoming tone. Working in customer service as well as sales for the past 4 years, I was not at all impressed with the lack of education and friendliness at this location. Management has to get it together and realize there are many people who would greatly appreciate employment and not take it for granted like the current staff. They will be hearing from me to get my full refund back for the shoes because I refuse to give this place a penny considering how we were treated there on multiple occasions. Do yourself a favor and go to finish line, the service is friendly and most importantly consistent. read more

We went into this location and were immediately greeted by Shyan (?). We initially went in to exchange shoes for bigger size for my dad but they didn't have his size. We were planning on returning shoes but with Shyans help, we found another pair and also a nike shirt my dad liked. Thank you Shyan! In fairness, everyone there was super friendly from the runner getting shoes to the cashier that help us at the end. Thank you team. read more

I won a raffle but when i go there after work to pick up my pair. Michelle was really Rude she's insisting that I already went there to pick up my pair thatswhy my name was already crossed! I'm trying to tell her that i just got out from work and she's being aggressive to me insisting that I already went to the store to pick up my pair! I hope there's a CCTV there so i can probe her wrong i just hate that I already lost my pair and her being the manager instead of taking care of the concern she's accusing me that I already that I already claimed! read more

Went in and received solid customer service. Nico was really cool in checking sizes for me and Daryl showed me the clearance sections where I picked up some items for my son. What I like was that they were real helpful and I felt confortable shopping around, not like other places where you feel pressured. Daryl even checked to see if there was any coupons available for me to use. Overall, 5-stars customer services and 5-star prices. Will visit this spot again! read more

Shoe Palace - Baby Curry's on sale! Go get em! - Shoe Stores Near Me - Concord, California

Went to the store on 4/12/2021 in the morning around 11:45am. Went to do a return on 2 pairs of converse that were too big. I did not want to exchange, just wanted to return shoes and get money back. I did not have the receipt so I had difficulties. I first chose to do an even exchange but could not find the right shoes. Assistant manager Adri F. Was on scene and helped me through the whole process. Left the store happy with what I wanted. If it wasn't for Adri I would have not been happy at all. Thank you Adri F. read more

Is there a option for no star!!!? I didn't understand what type of business they do, the black guy who has glasses on him was such a rude guy he didn't even bring the shoes that we've asked he said "that's all we have here if you don't like it go to another store"!!! He gave us an attitude! I was like what the hell???? I mean don't even deserve one star don't buy anything from there. I wish good luck to the owner, he must kick out some of the workers there.. read more

What a horrible f***ing place, I will never set my foot here again! I got a pair of shoes for Christmas and they were too big, so I called to check if they had half size smaller. They guy on the phone was extremely rude and snappy, telling me that those shoes did not come in half sizes. I'm sorry, how am I suppose to know that?? The conversation keeps going on for another little while with more rude comments from his side. I ended up finding my size at lady foot locker (who's staff is amazing, btw), and I went to return the shoes at the shoe palace. There was a lot of workers there. Not one, I repeat, not a single employee, smiled once while I was there. No one said hi to me or acknowledge me in any way. Two costumers that was purchasing shoes was called up to the cashier before me, even though I was standing first in line with my two year old son who was clearly getting agitated. After giving me my money for the shoes the two cashiers didn't even say anything to let me know I'm done and I can leave, I stand there awkwardly for a while until I ask if that's it and they just mumbled "mmmhmm" to me. Horrible horrible costumer service. I will never go back and I will tell everyone I know to never go there. I was pissed when I left. read more

The employee is very rude we just came in to ask for a raffle and he started giving us an attitude telling us to speak louder as he just threw us the raffle. The person is a bald tall dude that needs to improve on his customer service ALOT! read more

I will never shop at this place again! Their prices are ridiculously high. Their staff are are like sharks, so they MUST work on commissions. I also tried to return a pair of unworn children's shoes, but since I didn't have THE BOX they wouldn't help me. REALLY a BOX? They are a shoe store how could they not have a shoe box? Terrible customer service read more

Terrible service... I asked a girl sales rep for help, and she said, "oh my god! I'm so busy!" and just walked walked away in frustration. felt very disrespected. If she's having a busy day she should not take her frustrations out on a customer, and just walk off. That's so rude. read more

Tuesday March 13 2012 4:15 pm. Terrible customer service. 2 employees in the store. I walked in & found the shoe I liked. One employee was busy with a customer while the other was behind the register playing with his phone. He was so busy with his phone he never looked up & saw me. I was never greeted by either employee. I left & went two doors down to Sheik where they were glad to serve me & take my money. Step it up shoe palace!!! read more

Love this place after coming across a wonderful employee named Ronesha love the customer service!! Im a picky person and Ronesha was very patient and helpful thank you !! read more

I walked into shoe palace 10 mins before close and the second I walked in I was approached extremely rude by an associate with a "do u know what you want? Because if you don't you got to go" .. Excuse me ? I refuse to give my money to an establishment with such a rude employees. So shout out to the young guy with glasses and a fade, you are extremely rude and need to understand it is the holiday season and people like myself who work just like you who are not trying to make you stay late but rather find time to shop for our gifts. On a better note I walked into Finish Line after and received great service in which I was happy to spend my money at . read more

Horrible! I called to find a specific shoe, and the person who answered the phone identified himself as Brian. He would not look the shoe up for me because he said he knows everything in the store and he knew the store didn't have the shoe. He called himself a manager and district trainer. If thats the kind of person whose training future employees, that company is in trouble. NEVER will I purchase or even set foot in any Shoe Palace store read more

Honestly the worst customer service possible. They treated me nice then didn't come back with the shoes for 21 minutes and they were to small. I'm disgusted this place is still running read more

Shoe Palace - Shoe Stores Near Me - Concord, California

I want to give less than 1 but you can't !!!! Probably the worst customer service I've had at a store ever!! picked a pair of shoes the guy hands us one of the shoes apparently me and my girls look like thieves ?? Anyway we have to find him to tell him we want them he says they will be at register we followed him he sets them down we wait to be rang up miss attitude no hi nothing what size I tell her she looks around and says again real shitty what size I tell her again she says they ain't here I said He literally just put them down she rolls her eyes and says again what size there's a lot of shoes here !!! (No shit it's a shoe store !!)Then asks some guy for his walkie talkie he Doesn't have one she's pissed I guess cause she has to work not really sure what her deal is maybe she should find a job she likes cause obviously she hates this one so I'm done $110 bucks saved !!! Told her I will spend my money at a store that actually wants my money!!or at least acts like they enjoy customers what a shame I didn't see a name but she was definitely Asian trying to be white with hideous eyebrows you won't miss her when you see her and can be prepared for the worst service ever!!! read more

Darryl and Damote they were amazing they allowed me to do an even exchange on some shoes that were to small.