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    Shoe Palace

    2.1 (53 reviews)
    ModerateShoe Stores
    Open 10:00 am - 8:00 pm

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    David S.

    I was in need of some new Nike shoes and decided to come stop by shoe Palace since I was in the mall and they had a decent amount of shoe selection they could have had more but I was able to find some Nike Air maxes that I liked. Customer service was excellent here once I walked in I was greeted and was asked if I need any help. Would be nice if the shoes weren't costing an arm and a leg but it's understandable good pairs of shoes are going to cost a pretty penny.

    Jordan 1 Mid on sale $89.99 satisfied!

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    3 months ago

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    9 days ago

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    5 months ago

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    4 months ago

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    8 months ago

    Customer service is very poor. Employees spend more time talking amongst themselves than assisting customers.

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    2 years ago

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    5 years ago

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    10 years ago

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    Shoe Palace

    Helpful 12
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    4 years ago

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    4 years ago

    Jazmin the store manager is wonderful and helpful. I drive from Sacramento to see here

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    9 years ago

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    8 years ago

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    Shoe Palace

    We will look into the issues you brought up here. Thanks Rachelle.

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    7 years ago

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    11 years ago

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    13 years ago

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    7 years ago

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    Shoe Palace

    Thanks for the great review Rosa! Please come back soon.

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    6 years ago

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    9 years ago

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    5 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    14 years ago

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    7 years ago

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    Shoe Palace

    Thanks for the great review!

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    10 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    Darryl and Damote they were amazing they allowed me to do an even exchange on some shoes that were to small.

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    Page 1 of 2

    Ask the Community - Shoe Palace

    Review Highlights - Shoe Palace

    If it wasn't for Adri I would have not been happy at all.

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    Footwear etc. - Footwear etc. Walnut Creek Store Front

    Footwear etc.

    4.7(55 reviews)
    3.7 mi

    Footwear etc. doesn't have a big storefront in Walnut Creek, but it has fantastic service. I…read morestarted going here about five years ago and wished I'd been coming here much sooner They take their time with customers. They work hard to ensure good fit. And it's worth the wait. I've never had more comfortable shoes out of the box ever. Friendly & competent. Couldn't ask for more than that. Highly recommend.

    What a great sales lady. Her name is "Bri"! When you go there ask for her. She goes above and…read morebeyond! I found a pair of shoes online from Footwear etc. I wanted to be sure (1) store was legitimate (2) shoes were new in org box (3) the actually had them in my size. So I called the Walnut Creek Store! Bri answered the phone. She's wonderful! Took the time to find out what I wanted and since I wasn't in the computer system, she explained, in a very nice way, that I'd need to come down to store. So I did. So glad I did! She again, took the time to call each of the stores that had the last pairs (2 pairs) to make sure they were available. Imputed me in the system. Gave me "free" shipping. And was so professional, kind, and curious, I was very impressed. This was on one of the busiest days (Mother's Day) and store was full of customers. I looked around and loved their selection of shoes. I'll definitely be back to shop there next time I'm in the market for some new shoes. Thank you Bri. And thank you Footwear etc.

    Photos
    Footwear etc. - Footwear etc. Walnut Creek Register

    Footwear etc. Walnut Creek Register

    Footwear etc. - Footwear etc. Walnut Creek Toeby Foot Scanner

    Footwear etc. Walnut Creek Toeby Foot Scanner

    Footwear etc. - Footwear etc. Walnut Creek Fitting Zone

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    Footwear etc. Walnut Creek Fitting Zone

    Road Runner Sports - 1/2 Marathon done!  Thankfully I finished before I died.

    Road Runner Sports

    4.1(519 reviews)
    0.3 mi
    $$

    I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

    My partner needed custom orthotics, and the first place that I thought of was roadrunner sports in…read moreConcord. When the kids were running track and field, we would visit this location to get their training shoes. They always had the best selection. This evening, we arrived 10 minutes before closing time. We knew that it was cutting it close to closing time, but we called ahead to find out if it was OK and they said it was. We walked in and the store was very clean and organized. My partner got a pair of custom orthotics and they'll test them out for 90 days to see if they fit right. Customer service was exceptional tonight.

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    Road Runner Sports - Foot feet ankle arch

    Foot feet ankle arch

    Road Runner Sports
    Road Runner Sports

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    Footlocker

    Footlocker

    2.4(48 reviews)
    1.7 mi
    $$

    1/16/26@. 10:15am I entered the store to purchase a pair of shoes I had been interested in. The…read moresole employee working at the time (long black hair, short Asian girl caked in makeup) inquired if I required assistance. I informed her that I wanted to buy the Jordan's displayed on the wall. However, she ignored me to attend to a younger Caucasian adult male. She took him to the back, showed him various items, and engaged in conversation. Ultimately, he departed without making a purchase. She lost a guaranteed sale from me after that incident and likely caused Foot Locker to lose a valued customer, which gives the store a negative reputation due to her discriminatory behavior. I went back downstairs to Journey's to buy a different shoe that the salesperson had shown me earlier before going upstairs to footlocker. They acknowledged my complaint and said this is how that store typically treats its customers. Don't shop there you guys. We deserve better service from better quality than this sh!t hole. I would be ashamed to have some one representing my company. They will do nothing about it I will bet.

    I walked into the Footlocker store and the first thing I noticed was what I thought customer to…read moreemployee ratio. I knew exactly what I wanted so I walked over to the display of Uggs. Looking around for an employee for a few minutes I grabbed the shoe and went to the counter. I was met by several different people mid way back of the store asking if I needed this shoe. I don't see why all employees are in the back of the store when the majority of people are in the front? I requested my shoe from a friendly associate she went to get the shoes. About 10 minutes later she came out of the back with a Nike in her hand and she saw me and said she'd go back and get the shoe. Okay, but why. I got the shoes. I went to the register and had already realized the $10 price difference in the shoes online retailer Uggs.com, and Macy's which were $10 less then Footlocker. Since it's the Holiday season and I was in a hurry I didn't want to walk all the way through the mall to Macy's. I figured Footlocker would be competitively priced, nope. Also, at the register I asked if they price matched and the person checking me out was polite and said they'd have to get a manager to find out. I didn't want to cause a scene as being a troubling customer so I told them to disregard that. I believe it could have been possibe for this Footlocker to get five stars. However, I notice many bad reviews and unfortunately I had to ad another. Hope to see a better Footlocker soon.

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    Footlocker
    Footlocker
    Footlocker

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    Nordstrom Rack

    Nordstrom Rack

    2.9(182 reviews)
    0.2 mi
    $$

    I went to the store to make a return and had a very upsetting experience with one of the…read moreassociates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect.

    I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Bottom Bunk - This are the shoes I purchased and how they looked in store pick up.

    Bottom Bunk

    1.0(2 reviews)
    4.7 mi

    Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

    I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

    Photos
    Bottom Bunk - This is the original receipt

    This is the original receipt

    Bottom Bunk - This is the manager of the Walnut Creek Store

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    This is the manager of the Walnut Creek Store

    Shoe Palace - shoes - Updated May 2026

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