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Journeys

3.4 (24 reviews)
ModerateShoe Stores
Open • 10:00 am - 8:00 pm

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3 months ago

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2 years ago

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9 months ago

Brianna was super helpful and very kind!!! Made the process go unbelievably smooth even without a receipt to return.

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1 year ago

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1 year ago

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5 years ago

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14 years ago

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4 years ago

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7 years ago

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12 years ago

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11 years ago

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5 years ago

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7 years ago

Horrible service dont go! Over priced and dont take returns dont go! The chubby lady is rude!

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10 years ago

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15 years ago

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Road Runner Sports - 1/2 Marathon done!  Thankfully I finished before I died.

Road Runner Sports

(519 reviews)

$$

Jawan is Fantastic!!! He listened to all are questions and concerns helping us pick out the perfect…read morepair of shoes, insoles, and socks. No more achy feet for us!!!!

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

Footlocker

Footlocker

(48 reviews)

$$

1/16/26@. 10:15am I entered the store to purchase a pair of shoes I had been interested in. The…read moresole employee working at the time (long black hair, short Asian girl caked in makeup) inquired if I required assistance. I informed her that I wanted to buy the Jordan's displayed on the wall. However, she ignored me to attend to a younger Caucasian adult male. She took him to the back, showed him various items, and engaged in conversation. Ultimately, he departed without making a purchase. She lost a guaranteed sale from me after that incident and likely caused Foot Locker to lose a valued customer, which gives the store a negative reputation due to her discriminatory behavior. I went back downstairs to Journey's to buy a different shoe that the salesperson had shown me earlier before going upstairs to footlocker. They acknowledged my complaint and said this is how that store typically treats its customers. Don't shop there you guys. We deserve better service from better quality than this sh!t hole. I would be ashamed to have some one representing my company. They will do nothing about it I will bet.

I walked into the Footlocker store and the first thing I noticed was what I thought customer to…read moreemployee ratio. I knew exactly what I wanted so I walked over to the display of Uggs. Looking around for an employee for a few minutes I grabbed the shoe and went to the counter. I was met by several different people mid way back of the store asking if I needed this shoe. I don't see why all employees are in the back of the store when the majority of people are in the front? I requested my shoe from a friendly associate she went to get the shoes. About 10 minutes later she came out of the back with a Nike in her hand and she saw me and said she'd go back and get the shoe. Okay, but why. I got the shoes. I went to the register and had already realized the $10 price difference in the shoes online retailer Uggs.com, and Macy's which were $10 less then Footlocker. Since it's the Holiday season and I was in a hurry I didn't want to walk all the way through the mall to Macy's. I figured Footlocker would be competitively priced, nope. Also, at the register I asked if they price matched and the person checking me out was polite and said they'd have to get a manager to find out. I didn't want to cause a scene as being a troubling customer so I told them to disregard that. I believe it could have been possibe for this Footlocker to get five stars. However, I notice many bad reviews and unfortunately I had to ad another. Hope to see a better Footlocker soon.

Nordstrom Rack

Nordstrom Rack

(182 reviews)

$$

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

I went to the store to make a return and had a very upsetting experience with one of the…read moreassociates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect.

Journeys - shoes - Updated May 2026

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