I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

What a great sales lady. Her name is "Bri"! When you go there ask for her. She goes above and…read morebeyond! I found a pair of shoes online from Footwear etc. I wanted to be sure (1) store was legitimate (2) shoes were new in org box (3) the actually had them in my size. So I called the Walnut Creek Store! Bri answered the phone. She's wonderful! Took the time to find out what I wanted and since I wasn't in the computer system, she explained, in a very nice way, that I'd need to come down to store. So I did. So glad I did! She again, took the time to call each of the stores that had the last pairs (2 pairs) to make sure they were available. Imputed me in the system. Gave me "free" shipping. And was so professional, kind, and curious, I was very impressed. This was on one of the busiest days (Mother's Day) and store was full of customers. I looked around and loved their selection of shoes. I'll definitely be back to shop there next time I'm in the market for some new shoes. Thank you Bri. And thank you Footwear etc.

I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.

you gotta always check out the elite shoes at the mall, and Shoe Palace was really on ambiance with…read morethe upcoming Valentine's Day. they are welcoming and you got options with clothing, sweaters and shoe accessories too

I will never be going back! Frank the "store manager" was so rude! Didn't help with anything and…read morejust stood there on his phone while his employees were busy with the customers. I stood there for an hour before I received any help. Horrible experience and a waste of time!

I walked into the Footlocker store and the first thing I noticed was what I thought customer to…read moreemployee ratio. I knew exactly what I wanted so I walked over to the display of Uggs. Looking around for an employee for a few minutes I grabbed the shoe and went to the counter. I was met by several different people mid way back of the store asking if I needed this shoe. I don't see why all employees are in the back of the store when the majority of people are in the front? I requested my shoe from a friendly associate she went to get the shoes. About 10 minutes later she came out of the back with a Nike in her hand and she saw me and said she'd go back and get the shoe. Okay, but why. I got the shoes. I went to the register and had already realized the $10 price difference in the shoes online retailer Uggs.com, and Macy's which were $10 less then Footlocker. Since it's the Holiday season and I was in a hurry I didn't want to walk all the way through the mall to Macy's. I figured Footlocker would be competitively priced, nope. Also, at the register I asked if they price matched and the person checking me out was polite and said they'd have to get a manager to find out. I didn't want to cause a scene as being a troubling customer so I told them to disregard that. I believe it could have been possibe for this Footlocker to get five stars. However, I notice many bad reviews and unfortunately I had to ad another. Hope to see a better Footlocker soon.

Lost my Miniso bag WITH STUFF INSIDE and said they didn't see it btw there was a lot of employees…read moretoo that we'd be watching,my mom already called they wouldn't view the cameras. I have pic of what I got this is so stupid too.

My husband needed new safety toe boots since the ones he had bought in a hurry when he started his…read morenew job 2 months ago STILL have not worn in and continue to form blisters. Bob was AWESOME and asked all of the right questions. He guided my husband through all of the fit tests and pressure points to be aware of. We were in there for 30 minutes and came out with one of the best shopping experiences of my life. THANK YOU BOB RINDLER! You are one of the few who knows their trade and has made others' lives better, every day.

Just went in 8/26 @ 3pm to buy a pair of $400 redwing shoes but got totally disregarded after…read moreasking for a pair of work shoes for a restaurant. She said we really don't do that and walked off. I lingered for another 10mins hoping the other employee would get done to help me but was actually wanting to help her customer. It's unfortunate that the Richmond store closed down because their customer service was A1.

Amazing customer service, and the sweetest ladies work here - they are always attentive, friendly,…read moreand incredibly helpful. Solemate offers a great selection of trendy clothing and shoes for young adults, including Valley Dreams apparel, adorable keychains, and Nike shoes. It's a fun boutique with stylish finds and a welcoming atmosphere.

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

Very disappointed with my experience at Nordstrom Rack…read more I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack.

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.