Great quick customer service I ordered some lenses as soon as they arrived they contacted me installed them and I was out the door

Worst customer service, and rude staff . Bought Metas as gift, wife didn't want. Never opened, or used. They said we used them and wouldn't provide a return. crooks! IF (??) there was indeed anything wrong with glasses, that's how we purchased. So frustrating. read more

This was a really bad experience today with a lady working there. We knew which sun glasses my son wanted, but we weren't sure about the size. The lady was not helpful at all. She was very racist, as I talked german to my son. When I asked her stuff, she answered in a very slow and very basic english. She explained what 'metal' is... It made me feel very uncomfortable. She was not at all professional and I will never ever go to this shop again. Even my son regretted that he didn't say anything to her. read more

I bought the Meta Ray-Ban Gen 2s on a whim, and they ended up becoming my favorite purchase of the year. When walking my dog, I am able to capture moments right on the spot. Below is an instant where I was able to capture my dog with his first encounter with a cat. Saving tip: Buy on Meta's official website for $30 off Gen 2 glasses using PG6A7QCY699WKXGKGJQ3MR7WY read more

Ray-Ban - Eyewear & Opticians Near Me - Walnut Creek, California

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sylas was such amazing salesman. he was very attentive and very helpful during my visit. i woke up and broke my eyeglass and was blind for all day. sylas helped me to find a similar pair and transferred my glasses from the broken frame to my new frame within 15 minutes. i was able to see again haha. he even checked all the way to find my OG frame. definitely a great store with great team. i would recommend this place to everyone. read more

Ray-Ban - Eyewear & Opticians Near Me - Walnut Creek, California

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Usually I don't leave bad reviews but the employees at this store just frustrated me so much that I felt like sharing my experience! First, what's up with the attitude. Every customer has the right to ask questions and know more about the product. It's a sales persons job to educate them without making them feel uncomfortable or as if the customer caused inconvenience for them! Especially when they are the only customer in the store. I walked in asking for my information stored on their system "can you please let me know the eyesight number and pd"... their responce.. I am sorry, I can't give you that information! Why not.. it's my information stored on your computer. Ideally I can ask that to be deleted ! They were being so rude about it! I left without giving order fir a new pair of glasses (I had one made before from them) So I walked in the store across the street.. they greeted me with a smile. Asked how my day was going and if they can answer any questions.. offered me to have a seat! Did a free eye exam and ended up getting my order for new glasses! read more

Thank you to Sy who fixed adjusted my New Wayfarers and cleaned my daughter's sunglasses! They're just like new! He was very helpful and super friendly. read more

Rude associate Didn't open the store until 10:20 On 9/30 I simply asked about meta glasses and he didn't know nothing about them. Waste of time Won't be coming back here read more

I just had to stop by here to leave a gleaming review for Dylan! A while ago the left arm of my prescription RB5383s fell off and I was absolutely heartbroken. I *love* these glasses and didn't know how to fix them. I stopped by the Ray Ban store in Broadway Plaza and was greeted by the friendly, super helpful employee named Dylan. He was able to get my glasses back together and I could not be more grateful! Dylan is the epitome of a fantastic employee and I fully believe he deserves some recognition for his efforts. Thank you again, Dylan! You're a lifesaver! (Quite literally, as I'm driving to Sacramento today and doing it without my glasses would have been extremely dangerous!) read more

I went to this store today (11/8/25), because I'm thinking about a purchase but had a lot of questions first. I was waited on by Dylan, a fabulous young man and employee. He was so very helpful. One doesn't experience this high level of customer service too often these days. My questions were answered, I received many tips and a greater understanding of the product than I had come in with. I left having made a purchase. Thank you, Dylan, for such wonderful service. I appreciate your patience and complete knowledge of the products you're selling. read more

Had someone help me try on some glasses and give me tips on what to wear. Didn't have the model in stock any more so they shipped it to my house 2 days later. Overall a pleasant experience. read more

Really well managed store. Staff are friendly and knowledgeable. Also, good quality eye wear.

Rude manager, throws a fit saying he doesn't deserve to be treated this way and explains to me how they cannot just simply replace broken meta glasses. I was calmly explaining to them I do not appreciate being told it is my fault that the product I bought 10 mins ago isn't working (meta glasses). I basically received broken meta glasses that were bricked from the beginning, they spent 15 minutes assuming I didn't follow the instructions, when for the 10th time the staff member implied I did something wrong "they didn't put it in the box when updating", when that wasn't even true, they were just convinced it was true. That's when I realized they prefer to defend their product over just getting me a new pair. I'm also unsure if you are so convinced it's going to fix itself, why you have me wait 15 minutes while u press the same button on my phone over and over. Absolutely ridiculously bad customer service. I was going to leave with a refund, by my wife jumped in and asked if they could just replace it. Never coming back, you offered me nothing over buying it from amazon, except wasting my time and blaming me for a broken product. read more

Horrible service and awful attitudes from the manager and staff! I received a set of Stories as a gift for Christmas and wanted to exchange them for a larger size. Simple enough, the Ray Ban website says I can bring them to a company store. It turns out they don't do straight up exchanges. They will do returns back the original card, which is inconvenient if you received a gift. HOWEVER- they won't do returns for purchases specifically of Stories via Ray-Ban.com. Both the website and the CSR I spoke with confirmed that you can return any website purchase to retail store. It's not that hard. If you have the item in stock (they did), do the swap and figure out the paperwork after I leave. It's called good customer service. I agree with the other reviewer, this place IS run by muppets. That may actually be a complement based on my experience. They didn't even try to accommodate my request. I wasn't sure if it was ineptitude, laziness or some twisted pleasure of using their power as a sunglass gatekeeper to annoy people. I will admit that the experience agitated me and was that irate customer I hate so much. It takes a lot to turn me into a customer Hulk, but throwing your hands up without even trying is one sure way to get me there. read more

Ray-Ban - Eyewear & Opticians Near Me - Walnut Creek, California

Monet was very welcoming and helpful! I can't wait to use my new glasses. Store was clean and organized in a shippable manner as well.

I needed some help with some Ray-Ban stories that were too small. The first guy was rude, didn't care about us, give us wrong information and ignored our calls for hours. Very upset we finally resorted to calling the San Francisco store. A guy named Armani was very helpful. Luck would have it, if we waited one day Armani was going to cover a shift at the Walnut Creek location. Armani went the extra mile, did loads of leg work to make sure we located and received a comfortable and fitting pair of glasses. Armani saved the day (5 star only because of Armani. It would have been 1 star based on the first guy) Thank you Armani! read more

Go see Angelique or Justin and you'll see clearly again Needed spectacles cleaned and adjusted and now it's safe to drive again!!!!!!!! read more

This is the worst staff ever. I two day ago purchased a pair of ray bans from their store to complete an outfit for an upcoming wedding. Today I decide to change the outfit meaning I no longer have a need for these shades. I got back to store after never opening the shades and the staff tell me they can't return them due to a scratch under the ray bans logo (photo is attached). Being annoyed I'm doing everything I can to reach out to management by calling help desk and reaching to managers of near by stores. After nearly 9 mins of waiting around keep in mind on of the store reps left to go into the back for a 15 "minute break" whilst I was on the phone she returns with security. At that time I decided to leave due to being made unwelcome. I did question question the store rep on why she needed to call security as I was not being violate or threatening anyone, to which she states she called him so her and him can talk and chat stating security was not there for me. I failed to mention that security walked in asking what was the issue he was being called for. The whole situation reeks of we didn't want to help you so we call security to deal with the angry black man. read more

Ray-Ban - Close up of area with scratch. - Eyewear & Opticians Near Me - Walnut Creek, California

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Not only do I love the sunglasses I picked out, but Dylan was super, helpful, patient and had stellar customer service!

The behavior from the staff here is unreal and the manager is even worse. Take your money somewhere else. They sell Ray bans at Nordstrom and Sunglass Hut nearby. read more

I first came here a year ago and had a horrible experience. So I decided to come here this year and the ladies working today around 2pm were absolutely the sweetest. I wish I had remembered the ladies name who helped me but she recommended me multiple pairs of glasses that would frame my face well, she wasn't pushy at all and was patient as I tried on many, many pair. She even complimented my anime shirt so that was an easy way to connect, I don't usually like talking to sales associates but this was a great experience overall Now I'll be flying down to Cancun in some awesome Raybans. Thanks girl! read more

I cannot emphasize how outstanding their customer service is. Honestly, I just met their employees, and I already feel like I'm friends with them. Ray-Ban's employees are hospitable, attentive, and talk to you like you're their best bud. Shout out to Reen for extraordinary service and for helping me purchase a beautiful pair of ClubMasters sunglasses! In terms of safety, Ray-Ban's asks that you wear a mask in stores. They disinfect every sunglass and have touch-free sanitation stations. Thank you, Ray-Ban! Even in these difficult times, their employees continue to have such upbeat personalities! read more

I like to find the good in every situation but unfortunately I couldn't find it at this store. I came in knowing the glasses I wanted weren't going to be there because I checked online, but I thought I'd take a look since I was in the area. It was a Friday afternoon and the store was active. I wasn't greeted, and to make it worse, the employees looked right at me. I mean, do I look suspicious? Do I look like I don't belong there? Or is it you? Maybe you hate your job, having a bad day or just deep in thought. Whatever it was, it wasn't a good look. Once I started trying on all the sunglasses ( conspicuously getting their attention), I was finally approached. She asked if there was a certain model I was looking for, I said yes and told her I believe it's discontinued as I've checked online already, she googled the model number and said, "it's still available " and tried to show me her screen. I asked her if that was the same one because I noticed the number is different. She tried to convince me it's the same one but to her surprising I can tell the difference between two numbers. read more

Normally I don't do reviews for stores but the customer service here was just amazing. The employees were super attentive and they were very nice. When I first walked in I thought they were just following us around to push their products but they were genuinely interested in finding us a nice pair of sunglasses. I'm not used to such nice customer service when shopping! They found us a perfect pair of glasses and were more than happy to adjust the frames for us. I'm extremely happy with the purchase and I will definitely come back to this location for more ray bans! They also have a very good selection of ray bans as well. Pro tip: they have student discounts! read more

Justin and the staff are always incredibly friendly, helpful and knowledgeable in any in every regard. They all have knowledge of prescriptions and normal sunglasses style. They all take the time explain everything from pros and cons to history of each style. I have been to many ray ban locations NONE COMPARE TO THIS ONE. Has never disappointed read more

Justin and the staff were incredible with helping me with a repair of my Club Masters. He went above and beyond with incredible customer service and it shined through with the staff as well. Definitely will be coming back to this location to buy my sun glasses and for future help. read more

Over the past 2-3 years, I bought five pairs here (not all for me). I've also gotten six repairs, with a mix of drop off and on the spot. Staff has always been helpful and polite, all the repairs have been satisfactory, and all the glasses are good albeit expensive. read more

This place is owned and run by muppets. I came in the other day and said I wanted X pair of shades, do you have them. I proceeded to watch dumb and dumber fumble around for 20 mins to find a pair. Then watch them take another 20 mins to process the transaction. I am not ashamed to have asked them for a discount after the comedy of errors I witnessed. Their response was we don't know how. Similar post below they were grumpy and said I don't even work here. We work for the sun glasses but in Macy's. Anyway I came back to return the shades because I found my old pair. They closed early on 9/2 with a sign that said be back soon. I show up the next day and they open 20 mins later than the posted hours. To add insult to injury they turn customers away so they can prep their open. read more

I echo everyone's review that the customer service at this location really stands out. I got a pair of Ray Bans as gifts from my girlfriends and wanted to try see if I could exchange for a different style. Mike was working at the time and he initially said online orders typically cannot be exchanged in store, but after examining my glasses and reviewing my order receipt he said he could make an exception and exchange it. He also gave me feedback on the different frame and lens styles and sizes. Not sure if they receive commission here but even though this wouldn't have been a commission based transaction Mike was super helpful and willing to process the exchange. Thank you Mike! read more

service was bad. We walked in, no one says hello, customer service horrible :( my boyfriend was having trouble finding some sunglasses and no one offered any help or guidance. Just had us wandering around the store while they talked amongst themselves and went on their phones. After 5 minutes someone finally asked if we needed any help. On top of that, we had the guy help us order the sunglasses online since we had a gift card and he ended up ordering my boyfriend the wrong sunglasses :( you would think they would know what model to put in. super disappointing since he was so excited to get his first pair. Customer service definitely needs help. read more

I stumbled in here with my pup today, just sort of browsing for a replacement for my Smith sunglasses. They were so out of shape. I was sure they were toast. Mike was SO helpful, kind, and communicative. He helped me pick out a new pair, and also brought my Smiths back to life! I couldn't believe it. The other gal working there ( I didn't catch her name) was also so kind and gave my pup so much love. Amazing customer service, Ray Ban! read more

Huge thanks to Rin for helping me out with my specs. Quick and easy. Will be back again for more! read more

I came to the store hoping to exchange a pair I bought online. I asked the 3 people behind the desk for some direction based on what I was looking for. One of them barely gave me eye contact, wandered over and pointed to a section and then walked back to her co-workers. I figured I'll give my business to someone who wants to help me so just returned the item. Really disappointing experience from people who clearly could care less about their customer. read more

The staff was great! They assisted me with multiple styles, and options for my facial structure! The options were great too, can never go wrong with some Ray-Bans! read more

Jeff was so great! He made shopping with ray ban so easy even during covid! Three sunnies later my boyfriend and I are happy campers!

I drove out here to exchange a pair of sunglasses that were a gift last week as the frames broke 3 days after I got them. I called prior to coming out and was told they could do an exchange. However upon arrival at the store was told it was clear I dropped them so there was no warranty. Pretty surprised that a pair of expensive sunglasses would break in the first week and the store would have no options. They recommended sending them back via the Ecom website and maybe something would happen. We drove out here to RayBan because the glasses were purchased at a RayBan store in Palo Alto. Not online. Very disappointed. read more

Super disappointing experience... not once but THREE times. Unfortunately, I could not escape a particular employee by the name of Angelique each time I went in. Angelique was condescending, rude and even after making several mistakes continued to provide terrible customer service. She rung me up for the wrong item (which presented a problem when I went to return the item until I reminded her it was her that rang me up and therefore the mistake was clearly her wrongdoing), gave me wrong information in regards to inventory and had an all around bad attitude. I expected more out of a location in Walnut Creek. I really hope this place pulls it together and hires friendlier people because I love Ray Bans... until then I will stick to making online purchases. read more

Reem is great! Helpful and patient will I decided. She knows her product and offered me a lot of info to help make my decision. Highly recommend! read more

Drove over an hour to this store on 09/04/2021 because I wanted real Ray-Ban's and not fake sunglasses sold at other retailers. Went on a saturday and walked up to a locked door...... No sign posted about any closure. Called the store (925)939-3061 and no answer...... Had some lunch near by and went back.... Same...Locked door and no one in sight . read more

I was thoroughly impressed with the customer service here. Shout out to the associate, Valerie! I came in just wanting to try on frames so I could go through my optometrist to order new glasses in-network (less hassle with insurance). I ended up finding a limited edition pair of glasses I liked. That, paired with the great service convinced me to buy them in store and handle the insurance claim myself. The staff was extremely friendly and helpful. Not once did I feel pressured into making a decision. I have always been a Ray-Ban fan and this store did not disappoint. read more