I actually really wanted to buy something because they had a buy one get one for 40% off deal but as soon as my friend & I walked in, one of the male workers there around 5pm on 5/15 looked my friend up and down while explaining the deals and then proceeded to keep staring at me trying on the sunglasses. Left after 5 minutes of weird vibes. what a weirdo! read more

Drove through 5pm Bay Area traffic for it to be closed at 5pm when it says they are open until 8pm online - stanchion still outside so there must be someone there. Saw another review just like this - get it together. read more

Sunglass Hut - Drove all the way here through 5pm traffic for the store to be closed - this is the second review like this. Get it together. - Sunglasses Near Me - Emeryville, California

This is for the manager of the store please teach your staff to be a little patient and friendly. I came third time to return a pair of Meta sunglasses. I understand that the store can experience technical issues, but I kindly ask that you instruct your staff to be patient, just as we are with them. It is not our fault that your system is down, especially since this issue only affects online returns. During my third attempt to return an item, I asked Alexis, who was trying to assist me, to please open a ticket to get the problem fixed. Instead, she seemed upset and told me that it wasn't her fault because it was an online order and that I should call customer support to process the return. This behavior is a reason why people don't come to stores anymore and prefer online shopping. read more

DO NOT BUY RAY BANS. The worst customer support imaginable. they say you can buy online and pick up at store, but if the glasses are defective or don't fit, they will lie and say they're "custom" and can't be returned. meanwhile this store makes their profit. ALSO you CAN'T return the glasses at this store because it's "certified" ALL RAY BANS STORES are certified. there are no non "certified" stores in the bay! they also make it impossible to initiate a return online. you'll be stuck in a loop. DO NOT BUY OR SUPPORT RAY BANS STORES! I had to initiate a credit card dispute as they would not accept defective "custom" glasses, which cover 90% of the available options for EACH model (color, lens, etc) read more

Assistant manager didn't really assist me with much otherwise felt like my concerns fell on deaf ears. I wanted to process an exchange for defective sunglasses and this dude would not since he didn't know if the glasses were dropped or how it happened. You be the judge of these pictures. Manufacturers defect or damage? Just seems like they want to make me pay for another pair of glasses. These glasses are not even two weeks old. read more

Sunglass Hut - Example of frame to lense weld that has not failed. - Sunglasses Near Me - Emeryville, California

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I walked it looking for everyday sunglasses and Quaneka was very nice and helpful. She guided me through styles and prices.

They seem they're don't enough experience I went there to have my sunglasses Rayban to put screw on they told me have order part waiting a few week for a little small screw? They're told me look on Amazon what ? U are authorized dealer of Rayban and sunglasses should have technician to fix my sunglasses.. Very disappointed Customer service is good but they don't know solve customer needs. read more

Unprofessional, rude, and lazy! Was here around 1:30pm on Sunday, December 16. There were 3 team members, Ariel (cashier that rang us up), another female (maybe Latina), and a male sales rep. Before ringing us up, Ariel was trying to find a new pair for my husband and she was standing at the closet holding the pair over her head asking us "is this the one?" My husband asked, "could you bring it over?" - she needs to be re-trained in this customer service industry. In addition, there were 2 people in the shop when my husband and I came in already. I heard the female (Latina) cashier made a rude comment to the female customer while ringing her up about her age, saying that she thought she was older than 17 years old. Right after the customers left, she and Ariel were talking about how they thought that customer looked older than she was. My husband and I were very uncomfortable with them talking about a customer behind her back. read more

Terrible service all around from the on line services. They lost my pair of glasses and then say a refund can take up to 30 days, if approved. I needed these for a trip out of town. I will never use them again. read more

I was in need of a new pair of sunglasses and decided to take a trip to this Sunglass Hut. James was more than helpful in getting me exactly what I was looking for. He was very professional and knowledgeable about the glasses I was interested in. Whenever I need another pair of sunglasses I'm definitely going back to this location. read more

Oakley "Asian" fit? Really, no sh*t! They don't have them in stock, however, Mariah, the sales associate, explained how they fit, the sunglasses that have the asian option, and that if I buy online and don't like them, just return it to the store. Mariah could not have been more helpful. Looked them up for me online and I checked out several pairs that were "regular" fit. In store or online, same price. Four stars, for now. read more

I'd like to give a 5 star review on this location. I was in need of some assistance returning some Versace frames. The Store manager Rachel was able to help me, she has very extensive of all products and suggested some Gucci frames. She did not have a particular pair in store but instantly was able to set up for it to be delivered to my home in 2 days! Sunglass hut is lucky to have someone like Rachel on their team she is very polite and has great customer service skills also her team was very welcoming to the store unfortunately I did not get their names. ln the future I'll be requesting her help again as she made me feel like an A lister. 5 stars !!!! read more

Sunglass Hut - Gucci frames - Sunglasses Near Me - Emeryville, California

Friendly, knowledgeable, most-excellent service. I love my shades...last pair at the sale price...Jah Love, give me Oakley's south of $75. What's more to like, brah? Four stars, please! read more

Sunglass Hut - Sunglasses Near Me - Emeryville, California

Everything in the shop is way overpriced. In 2010 there is absolutely no need to pay 200 dollars for a pair of sunglasses. Service is okay, but all of the products are locked down under glass so browsing is difficult. read more

I bought a pair of beautiful Coach glasses from Sunglasses Hut but they were way too heavy and starting hurting after wearing them for 20 min. So the next day I returned them. A beautiful guy was working here (I forgot to ask for his name) who asked me to try them on. He said they didn't fit my face and that's probably why they hurt. And that the frame was too heavy. (I thought it was light compared with the others.) He recommended the Maui Jim Baby Beach ones. They are super duper light and cute. I just didn't want to drop 300 bucks that day so I'll be back for them. read more

I would give zero stars. This isn't necessarily for the store but Sunglass hut.com. DO NOT order online and return to the factory. I ordered a pair of Tom Ford sunglasses $400.00 ish - I tried to return at the store but some reason the store was having trouble returning online purchases so I had to send back to original source. Warehouse received back March 31. Today is April 28th... do you know I still have not received my money back. I've had to call almost once or twice a week- keep getting the same story... so beware credits take 20 days or more to credit back. This should be against the law!!!!! read more

It's your basic Sunglass Hut. That said, good service, and it's on Bay Street, on the very end, under and in front of the theater. Unless you live in the trendy new apartments above Bay Street, you'll need to park in the back in the underground garage- try to take the Christie entrance NOT THE OHLONE ENTRANCE. If you take Ohlone and go during lunch... well I hope you like hanging out in your car for a while, because traffic is always rotten. read more

Christy is super knowledgeable, attentive and friendly. Thanks for the great service

What a great service from Joseph!!!! He was super proportional and helpful with my "new sun glasses" yea!!! It's my fifth per that I both here and I hope it's that Iceland because I keep breaking them what if a service wonderful store clean highly recommended!!! read more

Sunglass Hut - Sunglasses Near Me - Emeryville, California

A while ago I bought a pair of $200 sunglasses from Sunglass Hut. After wearing them it became apparent that the product was not all that it claimed it to be. When I returned it to this shop the treatment that I received was either I was stupid for having my own opinion of the sunglasses or that there is no way my experience with those sunglasses could have happened since these sunglasses are ALWAYS perfect. I feel that if I am to pay $200 for a pair of sunglasses and the performance of the product leaves me unsatisfied...it is okay to have an bad opinion. read more

Like others have stated, your basic Sunglass Hut. You'll find nothing in here but the same crap sunglasses that everyone else wears. Oakley, Oakley, Oakley. What a shame. read more

Rachel, Taj, and the rest of the team members are phenomenal!! ;) they know how to make you feel welcomed and are extremely patient as you try on hundreds of different glasses. They're your hype team when a style works for you and equally as importantly honest when it doesn't. Rachel and Taj definitely make shopping for shades a very enjoyable experience and I'll always tell all my friends to shop here. read more

Just wanted to give credit to these awesome folks who have really gone above & beyond the call of duty, especially for a store with the word 'hut' in the title. The ladies here helped me pick out the best sunnies ever last year, and even worked with my budget! When those got stolen I went back for more and got so much empathy & assistance that I started to think retail jobs in shopping malls at Christmas must be the best work environments ever! Seriously, though. Great customer service. 'Didn't find anything to replace the most awesome sunglasses ever, but they sure did try. read more

Dear Sunglass Hut, I'd like to compliment your store manager Rachel (Emeryville, CA- Store 3952) for the excellent service she provided me this week. Rachel helped me to sort out my issue after I discovered that an in store/ online order was incorrect a few weeks ago. I have always been pleased with the service I receive at your branch. However, Rachel's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Rachel went above and beyond to assist me with me with my issue. I can't thank her enough. She saved me so much time by reaching out to the customer service department to explain everything and was very detailed. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Sunglass Hut for years to come. Kudos, Rachel. Keep up the great work! read more

Went to the store on 5/11/15 to buy a gift certificate for my girlfriend's birthday, I had the worst experience ever. The reason I went to this particular location was because of my experience with Meghan Levy, three years prior to the day!! She spent over an hour and a half helping me select the perfect pair of sunglasses for me. I left confident that it was money well spent and that customer service was top tier. Five-stars no doubt!!! Fast forward three years. I walk into the store, browse around for a few minutes, then approach the register to purchase the gift card. There are two employees there, one female and the other male. The female employee was on the phone customer service assisting people that were already there, but she acknowledged I was there. The male employee not so much. I literally stood there at the register for 2 minutes in silence. Apparently he had some really important text messages to send out, because he couldn't take his eyes away from looking down like his neck was broken and texting on his phone. Now, I'm not a scientist but, of someone is standing in front of you at your place of work, I assume the bare minimum is acknowledgement, I didn't even get that. He just typing away, I hope you get an arthritic thumb. Once the female employee got off the phone, she asked if I could be of any assistance. I told myself not to be rude and just finish what I came to do, it was there for the girl that I love. So I told her I would like to purchase a gift card. She said that she didn't even know where they were at, then all of sudden the male employee speaks!! OMG!!! He's not deaf and blind. I laugh a little to myself... He reaches into a drawer pretty much where he was standing and just drops them on the counter. At that point I was done. I just left. I'll never get those 10 minutes of my life back, let alone I was ready to drop $200, no effort on their part at all, I knew what I wanted!! I went to H&M and was happy with the service there, took me one minute. To whoever that douchebag is get another job. You clearly shouldn't be working in any job that involves human interaction. I'm sure your job pays for your phone, your car, your gas, the clothes you wear to work, your food. Let someone that actually wants to provide a great experience occupy your waste of space. Be thankful!!! The one-star is for Meghan Levy and Meghan Levy only. It would've been a five-star review if we had crossed paths again. As Bay St. continues to grow older, it's just become another mall with crappy customer service. Blah. read more

Love Sunglass Hut - all the ones I have gone to have good customer service. And their price is the best too!

Bought glasses tonight from this Sunglass Hut and Ashley was so amazing and helpful. Thank you!

Great location for us east bay / Oakland natives. They have a decent selection of pretty high end fancy eye wear. I'd recommend coming here if you have semi style and some swag and looking to step Ya game up. Yea Bay Street is a great place to visit. The lady was helpful, she was super pregnant and looked like she was about to pop but she still took the time to clean my new glasses and speak to me about the different styles on hand. read more

Sunglass Hut - Bay Street at its finest. - Sunglasses Near Me - Emeryville, California

I came in today to ask about frame sizes and the lady was super rude. I have prescription glasses That recently broke she telling how jacked up my glasses was also I Express how I didn't want I buy another pair I just wanted to know about frame size, she said "why are you even here?" I'm not coming back at all if she's there her best option is probably getting another job. Your customer service is absolute garbage. I would give you 0 stars but unfortunately to post this I need to add something. read more

What can I say? I wasn't greeted nor thanked for my purchase. Aliza had no personality. Didn't even offered to help. We were browsing for awhile. I bought a pair of Ray Bans. Perhaps her easiest sales ever. No smile whatsoever. I wished I had made this sale from someone more deserving that would not only help me,but thank me for my patronage. After she poorly cleaned the new shades, it left streaks. In the end I wasn't offered a "Sunglasses Hut" shopping bag and she directly handed the box to me. UMM. Awkward way to make a sale don't cha think? I solely bought the shades at this location because my bf and I happened to be in the area. Next time, I think not. read more

Great service at this place, esp. by Meghan. I came in one day to get the nose pads replaced on my Pradas. The two associates told me they were inexperienced in that department and told me to come back to see their manager. I did and Meghan helped me out quickly and was incredibly friendly. I was sort of listening to her train her associate on how to make this repair and she was very thorough. I scoped the rest of the selection they had and though I would hate to lose my Pradas, perhaps a second pair might be convenient to have. The Tiffany &Co's might be a nice option. A small shop but BIG on customer service. I'll be back. read more

Admittedly, this is just your everyday Sunglass Hut, so no special selection, etc.. That said, their customer service is off the charts great. I made the plunge a while back and bought a nice pair of Ray-Bans, which the saleswoman took a good amount of time ensuring fit properly and looked nice. No upselling, no pushing me to hurry, just great service. Then, of course, they fell off my head while I was hiking and then lens cracked. I took it back, b/c they have a policy where you can exchange busted glasses for 50% of the price and get a brand new pair. And the manager, when I offered to pay the price, said, "this shouldnt have happened, this is not your fault." And gave me a brand new pair FOR FREE. So again, I *offered* to pay for the new glasses and they turned me down and gave them to me for free. Now that's great customer service. read more

Can I just say that I've always been a major fan of sunglass hut but today I was in shock about the outstanding customer service I received today. I was crushed when my folding wayfarers were stomped out at the Hardly Strictly music festival. These sunglasses have been daily wears for a long time and I couldn't bare to go a day without them. When I called sunglass hut the next morning I was fully expecting to have to pay to get my sunglasses replaced. The sales person Aliza explained the 1 year warranty and had another pair on hand. I drove over as soon as I hung up the phone and she had them waiting for me. I was in and out in less that 5 minutes with a brand new pair of folding wayfarers. Thank you Aliza and thank you Sunglass hut. I will continue to buy all my sunglasses from you. You made an extremely happy customer today. :) read more

I really wish I could find a pair of sunglasses I could totally love at this place because they have the best customer service! I bought (and returned) two pair of sunglasses at two different Hut's and both stores were totally accommodating and the people who worked with me were super sweet and understanding. I will totally be turning everyone who is looking for sunglasses I know in their direction! read more

WE ARE NOT CLOSED AT THIS LOCATION! We have moved down the street across from Victoria's Secret and in between Aldo and Vans. Spread the word and please, please come see us :) Sincerely, Management and the Retail Team read more

Wondered into sunglasses hut to see if someone could adjust my sun glasses I purchased there awhile ago. I was greeted by Bilal who gladly adjusted my glasses. Then he helped me pick out two great pairs of sun glasses. One in which I would of never noticed or chosen and I'm so happy he showed them to me because I totally love them!! He was so kind, patient and nice! Thank you Bilal :) I'll be back for my ocean glasses soon! read more

Meghan is a rockstar!!! She repaired my Bvlgari sunglasses that I bought at a different sunglass hut for me. Made my whole week! Definitely buying my next pair of shades at this location. read more

After going through a terrible experience at their Walnut Creek location, I sought a shop that would actually listen and help me take care of my $380 pair of sunglasses. Explained the situation, showed them the defective sunglasses, and Meghan took care of me perfectly. I couldn't be happier with the service, the quick turn around, and the personal care Meghan provided. When I buy sunglasses, I will buy them here, from Meghan. read more

reasonable prices, there buy back program is great with in a year you can return it and a credit towards a different pair i believe

Went in to get my ray bans fixed by Megan - she really knew what she was doing! Super helpful, friendly and professional with extreme attention to detail and the know-how to fix it. read more