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    Verizon

    3.3 (123 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

    service was helpful, friendly, knowledgeable and a pleasure. I had a wonderful experience upgrading!

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    Page 1 of 4

    Ask the Community - Verizon

    Review Highlights - Verizon

    There were many issues with my iPhone back up so I had to call Nai and let her know not to wipe my phone.

    Mentioned in 8 reviews

    Read more highlights

    Verizon

    Verizon

    3.0
    (207 reviews)
    1.3 mi
    $$$

    The appointment taking employees that greet you and put you in queue are the real MVPs. Took a good…read morebit to get to the front of the line 45-50 minutes. But once I got up there I was able to upgrade my phone and change my plan. All went great, very fast, probably 5-10 had my new phone and was down the road. On a previous non holiday season experience the employee was knowledgeable and helpful. It set it up for this visit.

    I went with my friend over to AT&T. He decided to switch his plans and asked if I wanted to join…read morehis family plan. I showed the representative at AT&T how much I've been paying Verizon and they were shocked. I've been paying about $260 a month for two lines and that's after having taken certain services off because it was nearly $300 a month. Our phones are already paid off, have been paid off for a while. I was in Verizon a few months ago and no one told me that I could get a better price. So I assume this is just the price of cell phone service in the Bay Area. So we go to AT&T and they are gonna give us four lines for $120! That is $30 apiece with taxes it's about $40 apiece. The rep said I will have just the same services if not better. I have already switched over to AT&T and I am getting excellence Service. I feel like I'm leaving an abusive relationship with Verizon. I have been changed so much in fees for several years now. I am gonna be saving about $180 a month! The last time I went to Verizon on Lakeshore Avenue, the best thing the representative did there for me, which was actually annoying is take the cover off my phone, start rubbing it with her one and a half to 2 inch nails, started going to peel my EMF protector off and I told her please leave that. And that was it and then she put the cover back on. No mention a better rate. Especially because I've been a longtime customer. Anyway, please go check out deals at AT&T and other cellular providers because Verizon is just ridiculously expensive in comparison.

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    AT&T Store

    AT&T Store

    2.5
    (244 reviews)
    1.3 mi
    $$

    Following my review of March 5th, 2026, it's now been three weeks and I have yet to hear from AT&T…read moreregarding my dispute of the $727.95 charge for a phone that I had left with John at the store after transferring the data from that phone, a iPhone 16 Pro, to my new iPhone 17 Pro. As I said, on December 29th, 2025 Oscar, the store manager assured me that the phone had been returned by him to AT&T and to disregard the notices from AT&T that I had not yet returned the phone. Two months later on February 27th, 2026 my card was charged in the amount of $727.95 for the supposedly unreturned phone. I received no communication from AT&T or anyone associated with AT&T during that two month interval. Having gone through the tortuous process of trying to dispute the charge via AT&T online reps, I finally wheedled out this out of them on Monday March 2nd, 2026 " Hi, it's AT&T. It was my pleasure to help you today. Here's some information we talked about for your account: We have submitted a case regarding your device return from the store on 29 December. You will receive a text notification once the case is resolved. For more details on equipment returns, please visit att.com/returns." Well, it's now three weeks later and I have heard nothing from AT&T; no emails, no texts, no phone calls, no cards, no flowers, and no candy. They also have given me no case number or contact person or contact information. They, including their area manager, are invisible. And, I'm still out $727.95 I guess my next stop is the Better Business Bureau and a complaint! Greg Quist

    I have Internet with ATNT. They called and made me an offer to bundle my Internet with cell…read moreservice. I have been meaning to upgrade my phone and potentially change carriers for awhile. Verizon store was slammed. 10/15 people in the store. I was in a virtual line over there with 7 people in front of me. I went to this ATNT store and it was completely dead. 5/6 employees just kicking it. Cool, this should be easy. I explained the offer I had been given on the phone and asked about phone prices. They wouldn't offer the deal from the ad I'm going to post a photo of. No free iPhone at all. 300 was the minimum they were going to tack on. So I mean I don't really understand. This store just doesn't offer what the deals they advertise? Went back and got my stuff at Verizon. After 9 years of okay service I thought I might switch. Guess not. After the experience it made it clear why Verizon was slammed and this store was empty

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    Verizon - mobilephones - Updated July 2026

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