Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

They were very respectful and responsive! And they replaced the battery in my phone very fast I…read morewould highly recommend.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Took my phone in about a month ago to get the charging port replaced and my screen saver replaced…read more My phone was returned with a different back panel and ALL THE CONTENT GONE! Two weeks working with the techs at Apple and I am unable to retrieve it all. Response to your message- I don't know why if I was getting the charging port repaired it came back with a different color back panel. It was missing all content. There is no way it wasn't tampered with since the business was the last and only person with access to it!!!!

My fiancee and I wanted to upgrade our phones, so we were out about in Alameda , so we decided to…read moredrop by the cricket store,and we are so glad that we did,the young man that helped us went way out of his way to help us, answered all of our questions,set both of us with new phones and was so surprised with his knowledge with all of the new phones...so I give the young man a 10 thank you.

This was one of the best customer service experiences I've had! I made three visits to this store,…read morespeaking to Adrian on the first two occasions, and to Miles on my third visit. They were both extremely helpful and, ultimately, solely thanks to them, my Cricket Wireless problem was solved. I have been a Cricket Wireless customer for several years and, thus far, I'd had no complaints. However, in my experience, when upgrading current customers to 5G, Cricket Wireless did a shoddy job re: preemptive support. Somewhere around last October, 2021, I started receiving texts to say that as of February 2022, my phone would no longer function on the Cricket network. As I had replaced my phone only 18 months previously, I called the number suggested to check whether my "new" phone would work. I was told it would not and that I would need a new phone. Several of my friends know about such things, (plus an affirming conversation with a T Mobile rep!), felt it should work perfectly well. Confusion! I visited the Cricket store in Alameda, where Adrian also told me my phone should work on the network; he suggested waiting until the change to 5G took place and to come back if there was a problem, promising to sort it out. Bottom line: my phone stopped working. Off to Alameda! Adrian was not at the store at that time, Miles was! He said all I had to do was call and have my phone unlocked. I tried to do this then and there but my call to Cricket dropped off. I called back but was told there would be an 18 minute wait. Miles took over and, through his computer, chatted with cricket wireless. Within minutes, my phone was working. A HUGE thank you for the support from both Adrian and Miles. If you have a Cricket problem, it is worth driving to this store for the wonderful, personable service. Plus, they sell all sorts of other things at the store too! Fascinating place...big thumbs up!

"Good customer service. The staff was friendly, attentive, and made sure all my questions were…read moreanswered. I felt welcomed and appreciated during my visit."

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oakland store today.

Great Customer Service they helped me buy a phone and also talked Spanish which helped because my…read moremom only talks Spanish

Great customer service never a problem they are very good at there job and I only go thereread more

this company has the worse customer service, very unprofessional, rude…read more yesterday a customer service rep. decided to deactivate. just because the felt like it my account is always UpToDate I have autopay. they had charged my 20 dollars more than I'm supposed to pay I got a call back from them and this employed, thought she was doing me a favor. I don't even care about the 00 buck what got me upset what that fact that i had to go to a store just because this rude employee deactivated my number from my family plan. I have a medical condition that i can't be around to many people. after a had chemotherapy since my immune system is vulnerable. m y husband had to leave work because i had no phone service i had to reach him thru WhatsApp is sad that such a big company has miserable employs working for them

I had my verizon account hacked by someone on Colorado with numerous purchases made. I attempted…read moreto correct this and was sent to the Philippines multiple times and was informed that this was my problem and had to pay the bill. I am/was attempting to retire at 72 so I paid the bill over time. I have bank statements and credit card receipts to show the account was paid in full. I now have gotten an alert that Verizon is stating the bill is in collections and it was paid in full. Attempting to get someone that speaks English and listen to me is exhausting. I will NEVER use Verizon again as I was a 20 year + customer. Poor customer service for what I thought was a stellar company. The people in the stores will not assist either I was told that is not what the store does. I am disgusted with this company and their lack of service and ability to speak with the public. Oh the phone number provided for customer service is a joke it is a recording that hangs up on you. I had auto pay and was never late. Good luck to the fools that go with this company.

Juan is dumb as fuck he was mad since we walked in and this whole store needs to be shut the fuck…read moredown he don't know wtf he's doing and he need to clock out with that fuck ass attitude and they need a new manager

Yose representative was super nice friendly and helpful she is awsome with customers service skills…read moreI went to a different T-Mobile store and they had no customer service at all. I came here and they took care of me as soon as I walked inside the door very satisfied with her.she went to the extreme to make the transaction went thru she the best

I paid 55 plus 7 since more than 6 months, I have 2,5 m…read more Data power For internet but after one week They reduce my power and it's difficult to use it. I cannot use my phone at all in my room. Since 2 or 3 months they changed there deal and offer for 45 dollars 5 m data. Because they didn't told me anything I still pay my bill 57 dollars until the 23 rd of January and they cannot update my data To 5 m,why? Denis Sanchez.

The best service.I was looking for a new cell phone carrier and VIP Boost Mobile was the place my…read morefriend told me about.The boost mobile salesman gave me good detail in how the plans work and what works for me.I brought a phone and the gave me a good on accessories.The customer service was great.

Went in today to net new phone hooked up. The lady working there was so helpful. I hope she's there…read moretje next time we need support!

Great service! Friendly tech help!!! See Brenda, great customer service!read more

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

DO NOT come to this store -- you'll regret it! I came in on…read morea weekday just to check out current promotions and upgrade my old iPhone 13 Pro Max to the new iPhone 17 Pro Max. I was helped by a woman named Shante (spelling might be off), and the entire experience was a nightmare. She convinced me to add three extra lines to my existing three--lines I absolutely didn't need--just to "qualify" for a deal. She also claimed I'd get a higher trade-in value for my old phone than what T-Mobile actually offered. Everything went downhill from there. She messed up multiple things, including adding too many lines, canceling my Netflix discount, and creating total chaos with my account. I ended up spending days going back and forth between this store and T-Mobile customer service trying to fix her mistakes. In the end, I had to cancel the iPhone order and revert to my old plan. To make things worse, I later found out this location isn't even an official T-Mobile store--it's a third-party dealer with multiple complaints against them. Save yourself the headache and go to an authorized T-Mobile store instead.