I have used ABM for over 20 years for varying problems with my computers. They have helped me keep older equipment functioning and also helped me make the decision when it is time to "put down" an "old friend." They have always been accessible, friendly, patient with my skill level and very reasonable in their charges. They also help me make practical decisions within my needs and skill sets. They are a local business with stable staff and a great service model. read more

1. Understood my problem 2. Provided a workaround update for my old and slow MacBook Pro 3. Helpful and friendly (worked with owner, Jesse Nelson) 4. Quick resolution 5. Cut a deal on the update 6. Was direct with me, recommending a new laptop purchase (which I've done and expecting to pick it up on Saturday) read more

Staff is super friendly and knowledgeable! They provide excellent customer service and truly care for every client. Expertise and acumen is second to none, best experience every time! read more

Jesse is a life saver. If you have any computer issue I highly recommend that you call ABM right away. I have worked with Jesse almost 4 years with countless and complex issues for my work and for personal issues. He is always gets the job done quickly and is an amazing human. I am especially grateful for his help getting my high school senior back to work quickly after an unfortunate water bottle incident took his MacBook down. read more

Derek was a great help in helping me set up my new computer purchased from ABM. As an older person no longer as computer literate he made the transition to a new computer easy. He even helped me set up my computer with my printer several days later. Very impressed! Thanks ABM. Terry read more

Friendly and knowledgeable staff that offered quick resolution. Recently brought in a custom AMD desktop that I was working on. The team was able to quickly identify a bad motherboard and in about 3 business days from drop off I had my machine back home and finally working. ABM computers saved me time and money diagnosing the computer and giving me suggestions on future build projects. Definitely my goto computer spot in Alameda. read more

Good prices and quick turnaround plus local convenience. Great customer service. My second visit and will use again

Friendly staff who quickly identified the issue with our printer and repaired it. Very happy to support a local business, rather than have to transport our gear off the island. Happy to send them future business. read more

Jessie and the other professionals at ABM Computers are so helpful and fast at solving problems. Either in person or over the phone, they have solved computer issues for me, and recommended where to go to purchase items at good prices. Highly Recommend! read more

Every time I have a computer or cell phone problem, I go to ABM. They have helped with getting rid of malware, setting up a new printer and fixing my computer back up. They are very patient with old people like me and their fees are always reasonable. I unconditionally recommend ABM for your computer & cell phone needs. read more

Fixed my computer problem quickly and for a reasonable amount. Easy access and free abundant parking. Staff were friendly

Amazing! Computer keyboard was not working. They replied very quickly, came in diagnosed problem and fixed the problem in 15 minutes. Thank you very much! Will come back again with any computer problems I have in future. Highly recommend. read more

Quick and expert tech support with a good amount of professionalism. I will recommend ABM to friends.

Told them my problem with a broken built-in cord that I thought would require taking apart a monitor. They told me a solution that was just using another port and sent me a link to a call I could buy. Appreciate their helpfulness at no charge. read more

One of the best businesses in alameda!!!Friendly and knowledgeable staff. They built me a new gaming pc which I'm super happy with. If you're thinking about having them fix your computer or build you a new one, don't hesitate. read more

I have purchased a couple of computers from ABM because I am so pleased with their customer service. Their customer service is OUTSTANDING and that is hard to find today. I had the opportunity to again use their service due to a problem with my built in speakers. They quickly identified the problem, fixed it while I waited and never made me feel as if I was interupting them or imposing on their time. They obviously value their customers and are willing to help even with minor problems. They are fast, efficient and customer friendly...even with those of us who are sometimes challenged by technology! I highly recommend them as an outstanding Alameda business! read more

I have an ancient HP All-in-One printer/copier/scanner and while I was scanning an important 40 page legal document using the document feeder, 6 sheets were fed in at once and they were firmly stuck in the feeder. Alameda Business Machines disassembled the feeder and got all the pages out! What a wonderful team Kiyomi and Charlie are! I feel so incredibly lucky they were able to work on it immediately, did it so expertly and quickly and they didn't charge me anything! I highly recommend them! read more

This is a go to place for computer repairs! I am big in customer service and this place gets a 10/10! The woman helping me was very sweet, informative and helped me understand a lot of things I was not familiar with! I love the fact that they give you status updates and my laptop was as good as new! Upon arrival you can tell they value their customers and really want to help and let you know step by step on the process and what to expect! I highly recommend this business! read more

I had a hard drive fail, and they got all my data back! They are very knowledgeable, helpful, and professional.

Came in because I dropped my laptop a few months ago and couldn't get the screen to stay on for more than a few minutes. Met Kimberly Miller at ABM and the screen just stayed on for like an hour! She had the magic touch and called her my "guardian Angel" she was so nice, calm and patient. She was able to extract all my data/photos onto a flash drive. Thank you, Kimberly for being so kind, patient, and such a good heart. Highly recommend ABM. *so sorry, here name is Kiyomi Miller. Thank you!!!! read more

They Customer service is amazing one of the coworkers came in and went straight to work before settling in to get to work plus they gave a fast performance and good recommendations and everything I definitely recommend this store read more

The staff is knowledgeable, helpful and was able to restore my system without loosing and data.

5/5 for Jesse and ABM Computers. Very friendly and helpful. Jesse was kind enough to micro-manage my laptop repair while I was out of town. read more

My husband had recently passed away and I needed help to access his computer, mostly for emails. I did not have his passwords and he had put together his own system. I called ABM Computer's recommended by a friend and gave a vague description of my problem. Jesse Nelson came to my house and untangled the total mess of cords and pieces of equipment. He removed the hard drives from 2 of the 3 computers and reassemble the system. He returned the hard drives, if I ever need information on them. He got me access to a working machine. I am very grateful to him and his staff. They even called me the next day to make sure everything was working for me. Thanks again read more

Fast and efficient, they got my computer ready for my work trip with contactless communication. Thanks, ABM!!

Very helpful team of people. Made a purchase quick and easy, they even gave me the time of day to ask questions about future purchases. Really good customer service read more

This sort of great service doesn't seem to be common anymore. I called them - and (get this) they answered the phone. They said they had what I needed. When I got there, they helped trouble shoot and solve an issue which saved me another trip. And all for a good price. read more

Michael was very helpful and courteous and knowledgeable. He solved my issue quickly and I won't hesitate to use ABM services again or recommend this business to family and friends. read more

These guys are top notch - like having your own private IT department. I had the nightmare happen where I lost a week's worth of work when my laptop crashed. Kyiomi spent an hour trying to recover my documents for me (it was a lost cause, but at least I knew an expert tried everything). They wouldn't charge me for the time even after I insisted. I then brought my laptops in for complete tune-ups and cleaning - saved a ton of time by not having to send my Macs into Apple repair. read more

Jesse and team are a first class operation. Girlfriend had 2 MacBookpros that were ailing and ABM gave the best advice & "service with a smile". They sell rehabbed computers as well. Great spot, we'll be back! read more

Wanted to say thank you to Michael and the team at ABM Comp. I brought my laptop in to remove and update to Windows 10. They were: - fast (came in on Friday morning and was done before lunch) - excellent customer service and communication on progress along the way - knowledgeable in how to get my computer back up and running All around friendly team! Will be coming back to ABM Computers when it is time for next laptop purchase. I highly recommend them if you need to service your machines or in need of recommendations for new ones. read more

Aces. My wife and I were traveling on a long road trip, and were staying in Alameda at an AirBnb for 5 weeks. My wife is a remote worker, and at first, the AirBnb's wifi was fine. At about the 6 day mark, someone must have moved the router, because suddenly her "office" space was a dead zone, despite other parts of the apartment having a fast connection. After failing to fix the problem ourselves, we found ABM. We described the situation to Jesse, who gave us a great deal on a TP-Link travel router and long ethernet cable. That solved the problem, and now we have a VERY useful piece of equipment for the remainder of the trip. In today's day and age of tech help delivered from massive call centers, this type of one-to-one guidance is worth its weight in gold. SO happy we found ABM! read more

They were very helpful and informative. Great system for communicating with customers. Only complaint was when I picked up my damaged portable hard drive and the people working couldn't answer any of my questions, and very short with any response. read more

Kiyomi sold me a Lenovo Ideapad. She was very helpful in providing information about the laptop. She also assisted me with fine tuning some of the hardware. Very professional. read more

Just had such a positive customer service experience! I bought a laptop from them in December for my son and it started having problems a few months later so I brought it in. They offered to replace the computer and did so in a very timely manner. We are so happy with the new computer and really appreciated that the staff just offered to replace the computer without me having to ask or pay anything for the maintenance/ service. I will recommend this shop to everyone. Thank you so much! read more

Honestly, I can't review ABM's service, or even their competence. I simply wanted to share a quick story... I went in there with a broken computer screen, fully intending to pay to have it fixed. To quote me a price, the guy went into my system (to see what hardware he'd have to order), and after a few minutes of poking around, showed me where on the Dell website I could have this particular repair done under warranty. (OK, so I'm an idiot, but that's not the point!). Turning down cash money because your customer has a better option is a pretty sure-fire way to earn loyalty, in my opinion... I haven't used ABM, but you can be certain that I will the next time I need computer service! read more

My older desktop power unit went out with a bang! I had other problems with Windows 10 prior to that so I took it to ABM because I was pretty sure I would never figure it all out. They replaced the power unit, reset the bios and re-attached the fan to the video card. They were quick, affordable and did a great job. I will return and highly recommend them. read more

Back in February, I took my laptop computer to be checked as I was having problems with the screen. I dropped it off on a Friday and Monday morning I received a call from them saying someone had broke in and had stolen my laptop :( They (Kate) said, they would replace it with a similar one. Then she called back and said I needed to pay for the "screen repair " $400 they never repaired it! I lost my laptop!! I didn't sign any documents... I told them I shouldn't be paying anything, they should give me a laptop. They said, they would give me $350 the value of my laptop. I know they committed insurance fraud, they were supposed to give me a brand new laptop or the cash equal to about $1400 the price for an Apple laptop. I hope the other customers complain. read more

I brought my sons laptop in to ABM computers to have the screen repaired. Paid a $50 deposit and 2 weeks later, they haven't even looked at it yet. No phone calls to me or anything. Terrible customer service. read more

I am beyond impressed by the service provided at ABM Computer's. Jessie is EXTREMELY HELPFUL ! Prior to me even stepping into the store, Jessie took time to talk with me and my daughter about the issue she was experiencing with her gaming computer. Upon arrival, Jessie helped resolve the problem. I HIGHLY recommend ABM Computer's! Thank you Jessie! read more