Great expedited service! Jesus is a great technician and did a great job on swapping out damaged screen on my old MacBook. It purrs now as the other place I went to did a sub par job previously. Pourya quoted me a very fair price on parts and labor and I don't feel taken advantage of. We need small businesses like this that supports community ecosystems with quality service and concern for their customers property. read more

Quick service, great communication and reasonable rates! They were able to sell us a USB to store the recovered data. Will definitely return- thanks! read more

Super nice, accommodating, knowledgeable. Pleasant space and easy parking. Honest and affordable.

Great guys! Ethical, responsive and knowledgeable. Have gone to them for years. Fair fees

They were responsive, knowledgeable, and fixed my iPhone quickly. Fully recommend Computer Pros!

My Lenovo ThinkPad computer consume power after turning off. It doesn't charge when plug-in power. The USB-c port doesn't communicate with monitor. I was scared and brought it to this shop. Pourya checked and forced the computer power off. When turn it back on, everything back to normal, taking the charge, and working with my monitor. Pourya didn't even take any payment from this. I really appreciate the quick fix. Definitely will bring my computer back when there is need for repair. read more

Computer Pros is the place to go for all of your computer needs! They really listened to my specific issues and I really appreciate how they dont try to upsell you on the newest latest or extra add ons. They are honest and knowledgable and can explain complex technical issues so even a luddite like me can understand. Gerank and crew are really friendly and welcoming and dont make you feel like an idiot when explaining things. I had a power supply go bad and they had me up and running in no time. A few months later, I needed to upgrade several components on my machine to meet the new minimum specs for apps that I use often. I was looking at a new computer but after a consultation with Gerank, I was able to have them replace my motherboard, processor and graphics card for way less than a new computer would have cost me! I basically got a brand new machine for a fraction of the cost. They really took the time to research and price out compatible components that fit my budget and needs. My computer is rockin in 4K resolution! So thankful to have a gem like this on the Island. Thank you Computer Pros, customer for life! read more

Hard drive died after 13 years for my 27" iMac. Gerawk recovered data, made recommendations as to viability installing new drive vice recycling. Very knowledgeable and professional with discussions as to what my needs are. Extremely happy with work and recommendations. read more

Quality and timely service when I got my iPhone screen repaired. Knowledgeable man at the front.

Had a great experience with Gerank. He listened and helped me really understand what happened to my mother-in-law's computer. Thanks for taking your time and getting all of the problems worked out! read more

Vince and two of his employees, Felix and Isaiah, were all amazingly helpful. They were all knowledgeable and friendly. My wonderful computer was slowing down and was so near death it did not want to turn on when I brought it in hoping it could be repaired. I left my baby for them to run some diagnostic test and came back in hour to hear that it was worse than I though. I would be expensive to fix and being an older PC it would still be slow. Heartbroken, I looked at the refurbished computers they had and chose one that would be perfect for my needs. They thought they could have it ready the same day. It was the Friday before New Year's Eve rather than fight traffic going home I decided that I would pick it up after the holiday. Let me tell you why I was amazed at this shop. When I came back to pick up my new PC they were helping a customer who was having a problem with her email. They were so patient with her when she did not know her user name or password. I would not have been as kind and helpful as they were. The Geek Squad would never be this nice. Several people came in to the shop when I was there and they were all treated with respect and a friendly smile. I appreciate the personal service that they offer. Also there was no charge for them to check my computer and they apologized that I would have to wait an hour for them to run the test. A repair shop near me charges $69 for the same test and keeps the computer two days and does not apply that fee to the labor. I thought the price of my new PC was reasonable. I now have: a new, faster, smaller computer. I'm a happy customer and am so glad I listen to my friend Kevin and came here. I think if you need a repair or maybe a refurbished PC you will be very happy if you come here, I certainly am. read more

Been here once last summer and this week for two different computers. Had start-up/windows issues and they were able to assist and resolve for a reasonable fee. Only downside is cash only, but I didn't pay until after job was completed. Good experience for me. read more

My kid spilled water on her laptop - which we need for remote school - and killed the keyboard. I called somewhere else and they said it was unfixable. Instead, I brought it to Vince and he was able to replace the keyboard and save the laptop. He was upfront about the cost and how long it would take and was easy to work with. He also had good advice on how to upgrade the computer to keep it going. I will definitely be back for any future computer needs. read more

Very honest. Won't waste your money. I called for help with some random projects. I was so impressed that the gentleman who answered the phone told me he doesn't do printer support because I probably just need a new one. He told me how I could take care of the other two issues myself. He could have come out and done the job but he didn't want me to waste my money. Very impressive. read more

I brought my laptop in for water damage around jan/feb this year. I had to bring it in almost immediately after because a charging port was still not working. i was told just to use the other port- ok fine. then that port stopped working. I brought it in again. i was told it was fixed. weeks later a port stopped working again. i started using the other port and once again that port stopped working. $500 later and multiple trips/days gone without my laptop which has caused me a lot of problems as i need it for my online grad program and the problem is still not fixed. i am extremely frustrated and disappointed in this service. read more

I needed a new internal hard drive for my 11 year old 27 inch IMac. Fortunately I had backed up the data to my external hard drive the prior week. I brought my IMac, my external hard drive alongwith a new external hard drive to Computer Pro and informed Eduardo that I wanted a second copy of the external hard drive made before installing the new ihard drive. Eduardo said he would call me later in the day with an estimate and if I said ok, everything should be ready within a few days. Eduardo called in the afternoon with the estimate and said the IMac might be ready the next day. Sure enough, I got a call that everything was done. At pickup, Eduardo took the time to give me a tutorial on what I needed to know re backing up. If I could give higher than 5 stars for Eduardo's professionalism and work ethic , I would. He is outstanding! On top of this, Vince, the owner, called the following day to see if everything was working ok. I told him another issue developed and he said to contact Eduardo directly. Again, issue resolved. Great service!! read more

Called this morning and made an appointment for 12:30 today. We arrive about 10 minutes early to see 2 employees putting up a closed sign and locking up the shop. Hey, we said, we have an appointment at 12:30. Oh, they say, Vince is not coming in today. He'll be here at 10:30 on Monday. Well, why in the world did they make an appointment for us at 12:30? We went somewhere else and they fixed our issue in 30 minutes. read more

Awesome helpful service. I just called in for some possible repair on a desktop tower, and because it was a very unusual custom build, there was nothing on their stock for the replacement part, but Clayton gave me really helpful tips on how to go about fixing it. read more

Vince over at computer pros is the man. He took an older MacBook Pro that I strictly use for audio/video production and gave it new life! I initially came in because I deleted my MacOS to do a clean refresh and unbeknownst to me, I could not do an internet recovery from my time machine backup. At this point, I just needed an OS so I can manually migrate over all my files that I kept on my external hard drive. Vince, informed me that he could do it, was upfront on the cost and what he would do to make it even work much better than before. Now its lightning fast and I cant thank him enough. I would recommend him for all your computer needs and repairs read more

I brought my Mac Book Pro to Computer Pros because I could not get it to turn on. They called me soon after dropping it off saying that Apple had a recall for this exact problem with my computer. They advised me to take it to apple's Genius Bar, citing the recall and Apple fixed the problem at no cost. I really appreciate Computer Pros for taking the time to research my issue and direct me towards the best solution (also at no cost). read more

These guys are great however I agreed to buy one of their laptops after mine was deemed as crashed and I was moving the following week to Hawaii. The laptop I bought had no battery but I was given a charger and also a complimentary mouse. Shortly after I got here to Hawaii I tried to work with the laptop and the charger doesn't exactly fit the laptop. Long story short, this computer is of no use to me because it has no battery and no working power cord. I called 3 weeks ago and was told by the tech that I would be supplied a replacement power cord through Amazon. To date I have nothing. I was desperate and I have used these guys a few times in the past. Their work is quality and I am hoping to hear back from them making good on the warranty, even if I am not exactly round the corner like I was before. read more

What happened to these guys???????? Vince and his crew used to be fabulous! Now I can't even reach them. I've called and I've emailed for weeks with no response. When I finally got someone on the phone (not Vince) we arranged to meet to drop off my laptop. He didn't show up and didn't answer my texts. SO disappointing. They were my go-to guys and now I'm looking elsewhere. Too bad. read more

Computer Pros are the best and Vince is da man! We were in desperate need of a part to repair our fridge/freezer which was failing and he saved the day! Not only was he super nice and helpful on the phone, he double-checked to make sure the item was in fact the correct one before having us come down to purchase it. We are very grateful for his kindness, swift response, and great customer service. So glad that we found out about their business and that they were open! Hard to find electronic businesses any more... let alone a great with knowledgeable staff. We most definitely highly recommend them and will be loyal customers. read more

While I have used these guys and found them acceptable, I will NEVER use them again. My wife recently came to them with a simple, polite question--"Do you make house calls?"-- and the chap never looked up from what he was doing, never answered her question, and gruffly said "Bring it in." Could he recommend someone who does make house calls? "Bring it in." That sort of rudeness doesn't cut it, even if technically you know what you're doing. We are social animals, and socially your circuitry is way out of whack. read more

Vince is amazing! I went in and had him install a new fan on my HP Pavilion laptop. The work was done in 2 hours. He also recommended that I change my SSD to HDD. So, I bought an HDD drive on Amazon and brought it to him the next day for the swap. The swap was completed in less than 3 hours. He is highly personable. I highly recommend this place. No fuzz, no muss. read more

Continuing A+++ service, customer care and supersonic repair work. Absolutely cannot be topped for know-how, responsiveness and honesty. If you don't live nearby, more than worth the drive. I have been going to Vince for most of this century :-) He has never not come through for me. Just call ahead to make an appt. You will not find any place or anyone better. PS - There's a small grocery store w/meat counter, and a good cafe bakery nearby w/ outside seating. read more

I stopped by Computer Pros because I accidently disconnected my hardrive - Vince took a quick look and managed to fix it at no cost. I appreciate is kindness and promptness. Would 10/10 come back for any computer needs!! read more

****warning to all! Never update BIOS or firmware!! These guys are great. They've always been able to help me out with my computer problems and are usually super quick about it. When the hardrive failed on a toshiba they hooked me up with a great deal on a laptop with SSD, a great upgrade. I recently needed to replace some ram but made a huge mistake before I took it to the pros. Swapping out RAM isn't usually a big deal but I had updated all of my drivers hoping that would fix some recent system crashes. Little did I know what a bad idea it is to update your firmware(bios) drivers. Apparently if you update your firmware then you can't install new hardware which is what my system needed. Thankfully Vincent has been able to loan me a computer until the issue is figured out. It was my stupid naive mistake and fingers crossed the BIOS can get reset. Lesson learned for sure though and next time I will just take it to Computer Pros in the first place before I make things worse. Despite this recent headache, overall I've been super happy with Vincent and all the pros at Computer Pros. read more

They do not charge a diagnostic fee which made me feel very comfortable to give them a try. Vince was very personable and helpful. He was very good in giving me honest assessments and went out of his way to try to make it work. I appreciated the help and will definitely recommend it. read more

Vince is very attentive and expert at making repairs. And he has great prices on used equipment. I've been going to him for years and I have not been disappointed. Block out plenty of time when you go to the store. They can get very busy when the store fills up. read more

The guys at Computer Pros are amazing! I searched high and low for a shop in Alameda that was resonably priced, and struck gold with Computer Pros. My computer suffered some damage and needed to be opened, glued and mended. They did it easy and in a reasonable amount of time. I was so surprised and even want to get a new computer sometime in the fall, and will definately purchase it at Computer Pros. Thanks again guys! -Wanda read more

Went to get my computer fixed which they did manage to do. They were going to initially tell me a quote but then they just fixed it and told me it was $100. I ask him to come take a look at a keyboard that needed to have sounds downloaded. Twice there were appointments for them to come to my house but they didn't show up either time. Now when I called the number, it says the number is no longer available which tells me they are either out of business or they blocked my number which I would find pretty inappropriate under the circumstances. read more

The people who work here know nothing about decent customer service. I would avoid this place. They had my laptop for 2 months and was unable to be fixed. At one point they told me it was fixed and ready to be picked up only to find the laptop had an entire NEW issue they weren't able to fix. Incompetent computer shop. read more

Well done with fast service. My computer works far better now. They know what a they are doing.

Long story short, I ran into some computer issues and while troubleshooting them my power supply broke which led me to calling a local shop to get a new power supply. Not only did Vince give me a great deal on an upgraded power supply that more than fits my needs he also offered me Bagels! This is a great little shop and I'm glad I live right down the road from you guys in case I ever run into other computer hardware emergencies! Thanks again, Russ read more

I went in today needing a charger I haven't been able to find anywhere. Clayton was so nice and helpful and got me set up with everything I needed right away. Five stars for being so effective and friendly. I was recommended to come here and they were very knowledgeable and I would trust them for all my computer needs read more

I HAD to write a review because I had the best experience with Computer Pros! I started up my 10+ yr old MacBook Pro and got nothing but a flashing file with a question mark on my screen. I looked it up and found that it was my internal hard drive. I called Compter Pros and spoke to Vince. Vince is so knowledgeable and easy to talk to. Long story short, I took it in and he explained the diagnosis. He put in a brand new hard drive and retrieved all of my files! When I picked up my MacBook he schooled me on how to maintain my MacBook so it gives me the best life. He answered all of my ignorant questions in a way that I understood. He knows Alameda very well and was able to give me some pointers on how to improve our computer speed at home (something a lot of Alamedans struggle with I've heard), which had nothing to do with the work he did on my computer. That is just how helpful he is. We were interrupted by a costumer who came in and called him by first name basis and looked at me and said "isn't this place great"? Yes it is. I walked out feeling smarter and with my brand new computer (felt like it) in hand. The price was also great, he doesn't charge to diagnose the issue, only the work. I'll definitely come back with all of my computer needs! Thank you Vince! read more

These guys offer a small business customer satisfaction approach to helping you get your tech back on track. Fast and friendly service and fair prices for repairs, virus protection, and upgrades for a variety of brands of lap & desk computers. read more

I would have given 5 stars because Vincent, the business owner, is great and very knowledgable. I became a bit irritated by the new employees who have taken over the office, since it seems that Vincent is often away from the store. The new employees are knowledgable as well, but speak in technical terms that makes understanding difficult. Their communication can use improvement in terms of call backs, customer service, and interpersonal skills. read more

My printer has failed me again! I called the computer pros and they sent out an IT professional named Gerank. He diagnosed and fixed the printer and I was printing within 15 minutes! Thank you Gerank and Computer Pros! read more