WARNING!!! WARNING!!! - DO NOT GO TO THIS ESTABLISHMENT!
THEY ARE THEIVES, LIARS, INCOMPETENT, AND DON'T CARE ABOUT CUSTOMER SERVICE... ONE BIT!
DAY 1
I bring in my phone for a cracked screen when they were supposed to have been open, which is about 10:30am. They were closed so I came back in a hour... they're just opening. The girl up front tells me that the tech won't be in until noon, I said ok. I then asked if they would have it done today, she says, "oh yes, it'll be done today." I then asked about what time they would have it fixed, she said, "about three for sure". Fine. I fill out the paper work, leave the phone with my phone number, and back to work I go. Just so happens, I got off work early, around noon. Since I live in the city, I figured that I'd just hang out around Oakland until 3pm. I get back there around 3:30 only to have the chick at the front tell me that the phone wasn't repaired yet. I asked about how much longer it would take, she tells me, that she doesn't know, the tech left for lunch and she doesn't know when he's getting back. WTF!!!! All I could think about was, why would someone or would you let someone go to lunch when there's a due that has passed and the job isn't complete? I saw her write down 3PM on my form!!! 1.) Either don't go to lunch before the job is complete or 2.) Give me an F'ING PHONE CALL letting me know that it's gonna be a while longer. My phone wasn't complete until 7PM... closing time! Now, most of the day is gone. Great!
Oh, we're not done yet.
DAY 2
I notice later that my 16GB SD CARD full of pics, music, videos, etc. is missing... W.. T.. F!!! I go back the next day when they opened (I mean 11:30, they never open on time). I tell her that my card is missing; they go in the back to look for it... Nothing. The tech and the chick comes back to ask me if I was sure that I didn't remove it. I said, "I forgot the thing was even in there, so... no I didn't remove and lose my own card." They go back again... nothing. I wait another :10... still nothing. I told them that they have to keep looking because most of my data is on that card. Again, nothing. She then tells me that they have one in the back that they can give me. I told them that I wanted to be compensated with another 16GB card, the same size that THEY LOST, and some sort of partial refund...something, just make it right somehow. Knowing that most businesses thrive on the repeat business, I figured that was a reasonable request for decent customer service. The girl goes in the back, pulls SOMEONE ELSE'S 4GB card from their phone and hands it to me. As she hands me this used 4GB card (which seems to me that they stole from someone else's phone in order to get this obviously fuming customer out of their store), she tells me that they can't give me a refund or even a partial because it's already out of the system. WTF does that mean!?!?! IT'S A CASH BUSINESS! Does she think that I'm "SPECIAL" or something?
In closing, this is some of the worst customer service over two days that I've EVER received. They are either just incompetent, thieves... or both. Neither is a way to run a business, a business that I'll never go to again. If EVERYTHING goes ok, you might come out of this service deal ok... If something goes weird, DO NOT expect ANY decent customer service. Once they have your money, you're screwed. And I will forever continue to spread the word that this is one place not to got to. There are other businesses that can repair your unit that you can go to and be treated like a CUSTOMER.
Oh, Yeah... almost forgot... my screen is now lifting from its seat... dust is now getting inside. AArrggg!!!
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